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In this chapter, the emerging education workforce management approach known as talent-centered education leadership (TCEL) is reviewed. The approach takes inspiration from progressive and cutting-edge talent management thinking and practices that emphasizes employers' intentional focus on humanizing and authentically engaging with their workforce. Pertinent to the theme of the book, the discussion then segues to the importance of diversity and inclusion as a precursor for these efforts and demonstrates how equity and organizational excellence are mutually compatible in the workplace. Relatedly, consideration is given to how traditional perceptions of “professionalism” can exacerbate inequity in the workplace. The chapter concludes by highlighting the seven core principles of TCEL to prepare school employers to embrace the future of education work.

In forensic mental health wards, patients spend more time with healthcare assistants (HCAs) than qualified nurses. Despite this, there is no universally utilised standardised HCA training. The purpose of this paper is to assess the HCAs’ experiences in the HCA role in order to better understand how to build on the HCA role to ensure safe practice, and enhance staff well-being.

HCAs working on low and medium secure NHS forensic mental health units were recruited through purposive methods. HCAs engaged in a semi-structured interview, with questions surrounding their support needs, clinical decision making and perception of risks in the role. Template analysis was used, applying an a priori template based on the existing literature to interview transcripts.

The participants described the HCA experience to be defined by two master themes: “HCA factors” and “organisational factors”. HCAs valued a holistic patient view which prized patients’ experiences. The participants described a lack of role clarity which may be defined through ward expectations and professional experience.

HCAs seek a holistic view of the patient; however, some overlooked patient offences in order to do their job. Future research should address how looking past offences impacts security and HCAs’ well-being long term.

Since the emergence of the Internet in the twentieth century and the rapid growth of different types of information technologies (IT), our lives, either personal or professional, have become digitised. Adoption and diffusion of IT enhance individuals and organisational performance, yet scholars discovered a dual nature of IT in which IT usage may have negative aspects too. First, the inability to cope with IT in a healthy manner creates stress in users, termed technostress. Second, digitisation and adoption of new technologies (e.g. IoT and multi-cloud environments) have increased vulnerabilities to information security (InfoSec) threats. Although organisations utilise counteraction strategies (e.g., security systems, security policies), end-users remain the top source of security incidents. Existing behavioural research has approached technostress and InfoSec independently. However, it is not clear how technology-stressors influence employees’ security-related behaviours. This chapter reviews the interaction effect of these concepts in detail by proposing a conceptual model that explains that technostress is the main reason for employees’ non-compliance with security policies in which users with high-level perceptions of technostress are more likely to violate InfoSec policies. Counteraction strategies to mitigate technostress and security threats are also discussed.

This paper seeks to understand how users know when to stop searching for more information when the information space is so saturated that there is no certainty that the relevant information has been identified.

Faculty, undergraduate and graduate students participated in focus group interviews to investigate what leads them to satisfice their information needs.

Academic library users describe both qualitative and quantitative criteria, which lead them to make rational choices determining when “enough” information satisfices their need. The situational context of both the participants' specific information need and their role in academic society affects every stage of their search – from the selection of the first resource, to ongoing search strategies, to decisions on how much information is enough.

These findings broaden the scope of earlier user research, which tends to focus on the more static views of habitual information‐seeking and ‐searching behavior, by applying theoretical frameworks for a richer understanding of the users' experiences.

The aim of this paper is to assess information needs and information seeking behaviour of parents and caregivers of children with mental illness at the Kilimanjaro Christian Medical Centre (KCMC) in Tanzania. The study mainly assessed the information needs of parents and caregivers of children with mental illness, their preferable sources of health information, and their constraints on information seeking.

This study used a case study research design, where 168 structured questionnaires were distributed to parents and caregivers of children with mental illness at the Neurological Pediatrics Outpatient Clinic of KCMC. The rate of response was 89.3 per cent.

The study found that health information needs of parents and caregivers were mainly associated with health care (for example, nutrition, treatment) and health education. Parents and caregivers of children with mental illness used the internet as the main source of information about their children's health, which was followed by printed books and television. Health information seeking behaviour appeared similar across gender categories, but there were differences on the use of print and electronic information sources according to age and level of education. The main factors that hindered access to health information included low level of education, lack of funds and health information illiteracy.

The paper provides useful suggestions that would facilitate information seeking and use among parents and caregivers of children with mental illness in Tanzania and other countries with similar conditions.

Previous studies on the topic are scanty and, therefore, the paper provides important insights into the information needs and information seeking behaviour of parents and caregivers of children with mental illness in a developing country setting.

While holistic studies devoted to the information behavior of humanist scholars have begun to appear more frequently in the literature, there has been, until quite recently, a persistent tendency to consolidate humanists rather than attend to the variant gestalts, material working conditions, and values that might distinguish one from another. This chapter is a response to recent calls for more finely granulated descriptions of specific humanist disciplinary practices. It offers a close examination of the information behavior of theatre researchers, both academics and practitioners. For reasons that the chapter explores, theatre researchers constitute a user group that has been profoundly neglected. Using both quantitative and qualitative data obtained through a survey of listserv members of the American Society for Theatrical Research and the Theatre Library Association, the chapter examines the impact of theatre culture on theatre research practices. Moreover, inspired by Brenda Dervin's “Sense-Making Methodology,” this chapter offers the embedded perspective of a researcher who is herself a theatre scholar as well as a practicing librarian. The chapter ranges widely, illustrating its findings with, for example, published rehearsal memoirs, statistics from the U.S. Bureau of Labor, white papers produced by the National Endowment of the Arts, performance theory texts. Topics covered include the history of theatre studies as an academic discipline, the multiple job-holding/unemployment culture of practitioners such as actors and directors, the differences in focus and methodology that distinguish practitioners from scholars, the marginalized status of dramatic literature in university English departments. Several themes that emerged through analysis of qualitative data are discussed: the contrast between scholarly rigor and the tendency of the practitioner to “satisfice,” the conflicting claims of text and artifact, the impact of geography and teaching-intensive institutional affiliation on researchers’ access to resources. The author concludes that it is not only inadvisable and inaccurate to generalize behaviors across humanistic disciplines; it is equally inaccurate to assume that all researchers within the same discipline will manifest the same characteristics, or even that the same researcher will apply the same strategies to all projects. The only generalization about the information behavior of the theatre researcher that can be made is that it is highly task and context dependent.

This chapter analyses the Norwegian authorities’ presence on Twitter during the 22 July 2011 terrorist attacks. Twitter activity by two official institutions is analysed in particular, namely, the blood bank at Oslo University Hospital and the Norwegian Police Security Services (PST). Our findings show that the Norwegian authorities were almost completely absent on Twitter during the critical hours of the terrorist attack, and that there was no coordination and synchronisation of communication from the authorities. This official silence allowed the diffusion of speculation and misinformation to take place; these were neither corrected nor addressed, as the analysed PST case shows. In contrast, the blood bank used Twitter to mobilise blood donors to address an acute problem: a shortage of blood to treat casualties. The chapter concludes by offering recommendations to the authorities for future major incidents.