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The purpose of this paper is to examine information-seeking behavior (ISB) of strategic planners in enterprise across different work-task types and stages.

A case study was conducted in a pharmaceutical company in China, labeled as T Company. One of the authors worked in the department of strategic planning of this company as an intern. The data were collected via participant observation and unstructured in-depth interviews. Open coding was performed to analyze the data.

Four work-task stages were identified: project preparation, gathering, discovery and presentation, and strategy formulation. The results indicate that work-task types, work-task stages, and strategic planners’ work role or position affect their information needs, source selection, and seeking process. Task complexity, task familiarity, and task goal are of the most important task attributes that directly shape strategic planners’ ISB. Work role determines the extent to which strategic planners can access the information of the company. Internal information has priority, but external information is also important when internal information is not sufficient; both are equally important for strategic planning projects. Social media has been a very important channel to access, disseminate and share information. Workshops are an important approach to producing final project reports. Face-to-face discussion and information exchange play a critical role in the formulation of new strategies.

This is a case study with data collected from only one company in China. Some of the results may not be generalizable. However, it adds new knowledge to ISB research in enterprise, informs people how to provide better information services for strategic planners, and informs MBA education for students’ better information-seeking skills.

Though myriad studies on ISB, little research has been done to examine strategic planners’ ISB from a business context, especially taking into account the effect of work-task types and stages.

Previous research has demonstrated that task is the driving force for information retrieval (IR). However, few studies investigate how people engaged in work and search tasks define their decisions and behaviors in the IR process. The purpose of this paper is to investigate how dimensions of tasks affect the information‐seeking and retrieving process.

In total, 40 participants are recruited for the two studies conducted in a corporate setting as well as an academic setting. Multiple methods are applied to collect data related to participants' tasks and the information‐seeking and retrieving process: web surveys, questionnaires, diaries, and telephone interviews. Both qualitative and quantitative data are analyzed.

This paper identifies nature (routine, typical, and unusual), stages (pre‐focus, formation, and post‐focus), and timeframe (extremely urgent, urgent, and non‐urgent) as dimensions of work tasks as well as origination (self‐generated and assigned), types (updating information, looking for specific information, looking for items with common characteristics, and looking for known items), and flexibility (very flexible, flexible, and inflexible) as dimensions of search tasks. Moreover, the relationships between dimensions of work and search tasks and the information‐seeking process – in particular, the extent of planning, the application of different types of information‐seeking strategies, and shifts in search‐task‐related goals – are explored.

This paper fills in a gap in current research – the impact of dimensions of task on the information‐seeking and ‐retrieving process.

To design effective task-responsive search systems, sufficient understanding of users’ tasks must be gained and their characteristics described. Although existing multi-dimensional task schemes can be used to describe users’ search and work tasks, they do not take into account the information use environment (IUE) that contextualises the task. The paper aims to discuss these issues.

With a focus on English primary schools, in four stages a multi-dimensional task scheme was developed that distinguishes between task characteristics generic to all environments, and those that are specific to schools. In Stage 1, a provisional scheme was developed based upon the existing literature. In the next two stages, through interviews with teachers and observations of school children, the provisional scheme was populated and revised. In Stage 4, whether search tasks with the same information use can be distinguished by their characteristics was examined.

Ten generic characteristics were identified (nature of work task, search task originator, search task flexibility, search task doer, search task necessity, task output, search goal, stage in work task, resources and information use) and four characteristics specific to primary schools (curricular area, use in curricular area, planning and location). For the different information uses, some characteristics are more typical than others.

The resulting scheme, based on children’s real-life information seeking, should be used in the design and evaluation of search systems and digital libraries that support school children. More generally, the scheme can also be used in other environments.

This is the first study to develop a multi-dimensional task scheme that considers encompasses the IUE.

The purpose of the study is to examine enterprise searching practices across different work areas and work tasks in an enterprise search system in an international biotechnology company.

A mixed-method approach studying employees' authentic search activities during a 4-month period by log data, questionnaire survey and interviews. The log data analysed the entire active searcher group, whereas the questionnaire and interviews focused on frequent searchers.

The three studies provided insight into the searching activities and an understanding of the way searchers used the enterprise search system to search for information as part of their work tasks. The data identified three searcher groups, each with specific search characteristics. Four work task types were identified, and for all four types the searchers applied a tracing searching technique with use of contextual and historical relationships as paths.

The findings point to the importance of knowledge on historical and contextual relations in enterprise search.

The work sheds new light on enterprise searchers' information search practices. A significant contribution is the identification of a tracing search method used in relation to four essential work task types. Another contribution is the importance of historical and contextual knowledge to support the tracing search and decide what paths to follow.

The purpose of this paper is to investigate the information-seeking behaviour of Malaysian Town Planners (MTPs) in fulfilling their specific work task, which is to prepare the Development Proposal Report (DPR) that incorporates flood risk reduction aspects for planning permission purposes. The researcher investigated MTPs’ involvement in the DPR preparation, types of information sought from five town planning reference instruments, the uses of five town planning reference instruments and additional information sources and the problem faced when seeking for and using of the information from five town planning reference instruments for the DPR preparation.

This study was based on quantitative research using the postal survey method. Data were collected from 60 MTPs using questionnaires, with a response rate of 81.7 per cent.

The study showed that limited professional knowledge is the main factor influencing information-seeking behaviour of MTPs in the DPR preparation. The study revealed that MTPs seek information which are mainly related to the incorporation of flood risk reduction aspects in site planning, detailed information on existing conditions for all planning sectors especially for planning sectors that influence flood risks, detailed information on how development controls that influence the risks of flooding should be considered and detailed information on site planning aspects that influence flood risks from five town planning reference instruments. The MTPs gave various answers for the seven factors influencing their choice of use for each town planning reference instruments. Familiarity and prior success and trustworthiness factors got the most absolutely very important answers; followed by the quality factor with the most important answers; the timeliness factor with the most moderately important answers; accessibility factor with the most somewhat important answers; the cost factor with the most not so important answers; and the packaging factor with the most not important at all answers. The MTPs used additional sources such as the local planning authority, other agencies, colleagues, internet, clients, books, journals, seminar or conference papers and magazines to get useful information for the DPR preparation besides the five town planning reference instruments. The study found that the top three problems encountered by the MTPs during their information seeking for and using of information were the related information on incorporation of flood risk reduction aspects in site planning in all five town planning reference instruments were not sufficient, not in detail and not complete.

Only 60 MTPs, whose DPRs for lowland development areas with planning permission from the Selayang Municipal Council, Selangor, Malaysia, from the year 2012 to 2014 were chosen as samples in this study. Besides that, only site planning aspects in five town planning reference instruments were taken into account in this study.

This paper provides useful understanding of the information-seeking behaviour of MTPs in fulfilling one of their professional tasks, which is preparing the DPR that incorporates flood risk reduction aspects for planning permission purposes.

Being the first study on information-seeking behaviour of MTPs, it contributes to the very limited research literature on the topic for this profession in the world generally and Malaysia specifically.

The purpose of this paper is to explore users’ learning in the collaborative information search process when they conduct an academic task as a group.

This paper presents a longitudinal study for a three-month period on an actual task. The participants, who were undergraduate students, needed to write a research proposal in three months to apply for funding for a research project, including a three-hour experiment.

The results show that undergraduates’ learning in the collaborative search process for academic group work included knowledge reconstruction, tuning, and assimilation. Their understanding of the topic concepts improved through the process, and their attitudes became more optimistic. Besides, the learning in the collaborative information search process also enhanced participants’ skills in communication, research, information search, and collaboration. To improve learning outcomes, professional and appropriate academic resources are required, as well as effective division of labor, positive sharing behaviors, and use of collaborative systems.

The future development of collaborative information search systems should focus on the needs of academic research and support for elements such as instant communication and knowledge sharing.

This paper contributes to research into searching as learning by understanding undergraduates’ collaborative search behavior for writing a proposal.

The purpose of this paper is to elaborate the conceptual picture of the relationships between the affective and cognitive factors in information seeking and use.

Conceptual analysis focusing on the ways in which the affective and cognitive factors and their interplay are approached in the Information Search Process model developed by Carol Kuhlthau, and the Social-Biological Information Technology model elaborated by Diane Nahl.

Kuhlthau’s model approaches the cognitive factors (thoughts) and affective factors (feelings) and affective-cognitive factors (mood) as integral constituents of the six-stage information search process. Thoughts determine the valence of feelings (positive or negative), while mood opens or closes the range of possibilities in a search. Nahl’s taxonomic model defines the affective and cognitive factors as components of a biologically determined process serving the ends of adaptation to information ecology. The interplay of the above factors is conceptualized by focusing on their mutual roles in the cognitive and affective appraisal of information.

The findings are based on the comparison of two models only.

So far, information scientists have largely ignored the study of the interplay between affective and cognitive factors in information seeking and use. The findings indicate that the examination of these factors together rather than separately holds a good potential to elaborate the holistic picture of information seeking and use.

Searching for appropriate images as part of a work task is a non-trivial problem. Journalists and copywriters need to find images that are not only visually appropriate to accompany the documents they are creating, but are acceptably priced and licensed. The paper aims to discuss these issues.

A work-based study methodology and grounded theory are used to collect qualitative data from a variety of creative professionals including journalists.

The authors report the findings of a study to investigate image search, retrieval and use by creative professionals who routinely use images as part of their work in an online environment. The authors describe the commercial constraints that have an impact on the image users’ behaviour that are not reported in other more academic and lab-based studies of image use (Westman, 2009).

The authors show that the commercial image retrieval systems are based on document retrieval systems, and that this is not the most appropriate approach in the journalism domain.

The authors describe the properties of an “information expedition”; the image seeking behaviour exhibited by journalists in an online environment, and contend that it is significantly different to existing image seeking models which represent other user types.

The purpose of this paper is to contribute to the creation of a holistic picture of information behavior by examining the connections between information seeking and sharing.

Conceptual analysis is used to focus on the ways in which the researchers have modeled the interplay of information seeking and sharing. The study draws on conceptual analysis of 27 key studies examining the above issue, with a focus on the scrutiny of six major models for information behavior.

Researchers have employed three main approaches to model the relationships between information seeking and sharing. The indirect approach conceptualizes information seeking and sharing as discrete activities connected by an intermediating factor, for example, information need. The sequential approach assumes that information seeking precedes information sharing. From the viewpoint of the interactive approach, information seeking and sharing appear as mutually related activities shaping each other iteratively or in a cyclical manner. The interactive approach provides the most sophisticated research perspective on the relationships of information seeking and sharing and contributes to holistic understanding of human information behavior.

As the study focuses on information seeking and sharing, no attention is devoted to other activities constitutive of information behavior, for example, information use.

The study pioneers by providing an in-depth analysis of the connections of information seeking and information sharing.