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Article
Publication date: 25 April 2024

Lisa Nicole Cain, Trishna G. Mistry, Shenee Douglas, Imran Rahman and Andrew Moreo

This study aims to analyze the importance and performance of customer-facing technologies in luxury hotels. The study also assessed differences between and within the four…

Abstract

Purpose

This study aims to analyze the importance and performance of customer-facing technologies in luxury hotels. The study also assessed differences between and within the four generations in the importance-performance analysis (IPA).

Design/methodology/approach

Data were collected using a Qualtrics panel of recent luxury hotel customers in the USA belonging to all four generations. The cross-generational IPA was conducted using t-tests and (ANAOVA).

Findings

The IPA matrix concentrated most technology items in either low importance – low performance or high importance – high performance quadrants. One-way ANOVA revealed significant differences between generations on the importance ratings of all technology items except wireless charging power solutions and on the performance ratings of all technology items. Furthermore, post hoc tests indicated that millennials rated luxury technology most favorably among the four cohorts, followed by generations Z, X and Baby Boomers. In addition, significant differences between the importance and performance of many technology items within each generational cohort were observed. Overall, Wi-Fi was unanimously ranked across generations as the most important technology among luxury guests, but it was the only one that scored lower in performance than importance.

Research limitations/implications

The findings of this study contribute to hospitality scholarship in two primary ways: the importance and performance of technology and generational differences. The results advance the understanding of the impact of generational factors on customer-facing technological adoptions in the luxury hotel sector.

Practical implications

Technologies that are pervasive in the home also become vital offerings for hotels. The more pervasive technology, the more a luxury hotel must work to ensure that it performs at optimal levels. Additionally, which technologies are most important to targeted generations are provided so practitioners may budget for their implementation.

Originality/value

This research is a pivotal step forward in unraveling the intricate interplay between generational factors and technological evaluations, providing a foundation for future research and practical applications in a rapidly evolving technological landscape in the hospitality industry.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 28 May 2024

Cheong Kim, Jungwoo Lee and Kun Chang Lee

The main objective of this study is to determine the factors that have the greatest impact on travelers' opinions of airports.

Abstract

Purpose

The main objective of this study is to determine the factors that have the greatest impact on travelers' opinions of airports.

Design/methodology/approach

11,656 customer reviews for 649 airports around the world were gathered following the COVID-19 outbreak from the website that rates airport quality. The dataset was examined using hierarchical regression, PLS-SEM, and the unsupervised Bayesian algorithm-based PSEM in order to verify the hypothesis.

Findings

The results showed that people’s intentions to recommend airports are significantly influenced by their opinions of how well the servicescape, staff, and services are.

Practical implications

By encouraging air travelers to have positive intentions toward recommending the airports, this research offers airport managers decision-support implications for how to improve airport service quality. This will increase the likelihood of retaining more passengers.

Originality/value

This study also suggests a quick-to-implement visual decision-making mechanism based on PSEM that is simple to understand.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 29 March 2024

Juan Pedro Mellinas, Jacques Bulchand-Gidumal and María-del-Carmen Alarcón-del-Amo

This paper aims to classify tourist accommodation using data from Booking.com and TripAdvisor and analyse the extent to which the different segments identified differ in terms of…

Abstract

Purpose

This paper aims to classify tourist accommodation using data from Booking.com and TripAdvisor and analyse the extent to which the different segments identified differ in terms of being adults-only.

Design/methodology/approach

In total, 1,535 properties located in nine Spanish sun and beach destinations were examined using a latent class cluster analysis (LCCA). The bias-adjusted three-step approach was used to investigate the differences between belonging to adults-only accommodation or not among the identified clusters.

Findings

Results show that adults-only accommodation tends to belong to the cluster with higher online ratings. In small Spanish islands, adults-only hotels account for a large share (more than 25%) of hotels.

Research limitations/implications

It was not possible to analyse whether the higher rating was due to the accommodation being better or due to the tourists being more satisfied with their stay.

Practical implications

In urban destinations, the model is not widely used. However, in coastal destinations, it is becoming more than a novelty or a new trend.

Social implications

In small Spanish islands, people traveling with children are becoming a minority. Families may feel discriminated against and express dissatisfaction with this situation in the future.

Originality/value

This study covers the gap in the academic literature on this growing hotel segment.

Details

Consumer Behavior in Tourism and Hospitality, vol. 19 no. 2
Type: Research Article
ISSN: 2752-6666

Keywords

Article
Publication date: 6 February 2023

Eric Zanghi, Milton Brown Do Coutto Filho and Julio Cesar Stacchini de Souza

The current and modern electrical distribution networks, named smart grids (SGs), use advanced technologies to accomplish all the technical and nontechnical challenges naturally…

Abstract

Purpose

The current and modern electrical distribution networks, named smart grids (SGs), use advanced technologies to accomplish all the technical and nontechnical challenges naturally demanded by energy applications. Energy metering collecting is one of these challenges ranging from the most basic (i.e., visual assessment) to the expensive advanced metering infrastructure (AMI) using intelligent meters networks. The AMIs’ data acquisition and system monitoring environment require enhancing some routine tasks. This paper aims to propose a methodology that uses a distributed and sustainable approach to manage wide-range metering networks, focused on using current public or private telecommunication infrastructure, optimizing the implementation and operation, increasing reliability and decreasing costs.

Design/methodology/approach

Inspired by blockchain technology, a collaborative metering system architecture is conceived, managing massive data sets collected from the grid. The use of cryptography handles data integrity and security issues.

Findings

A robust proof-of-concept simulation results are presented concerning the resilience and performance of the proposed distributed remote metering system.

Originality/value

The methodology proposed in this work is an innovative AMI solution related to SGs. Regardless of the implementation, operation and maintenance of AMIs, the proposed solution is unique, using legacy and new technologies together in a reliable way.

Details

International Journal of Innovation Science, vol. 16 no. 2
Type: Research Article
ISSN: 1757-2223

Keywords

Article
Publication date: 23 August 2024

Mumin Abubakre and Marcia Mkansi

By focusing on the contextual conditions of South African digital entrepreneurs and the affordances of digital technologies, we understand how connective affordances of digital…

Abstract

Purpose

By focusing on the contextual conditions of South African digital entrepreneurs and the affordances of digital technologies, we understand how connective affordances of digital technologies enable a collective approach to digital entrepreneurship.

Design/methodology/approach

We do so through an interpretive field study of South African digital entrepreneurs operating in resource-constrained settings.

Findings

The findings highlight how entrepreneurs appropriate digital technologies in collectives to achieve connective actions and cooperate and compete simultaneously, giving rise to what we call coopetitive affordance, reflecting a fresh perspective on coopetition in increasingly digital and resource-constrained realities.

Originality/value

This paper extends the connective affordance perspective by illustrating how the concept of coopetitive affordance brings to light how contextual conditions create a humanitarian bond between entrepreneurs and a digital bond created by their appropriation of digital technologies in collectives.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 14 August 2024

Adenike Elizabeth Ajisebutu, Adebowale Jeremy Adetayo, Mariam Kehinde Alawiye and Bosede Olufunmilayo Makinde

The purpose of this study is to evaluate the perceived usefulness and satisfaction levels of undergraduate students with respect to university library portal services…

Abstract

Purpose

The purpose of this study is to evaluate the perceived usefulness and satisfaction levels of undergraduate students with respect to university library portal services, specifically within selected universities in South-West Nigeria.

Design/methodology/approach

A descriptive survey research design was used to investigate the perceived usefulness and satisfaction levels among undergraduate students regarding university library portal services. Data were collected through surveys administered to 658 undergraduate respondents across multiple universities in South-West Nigeria.

Findings

The findings indicate that undergraduate students’ top reasons for using the portal were for tasks such as locating research materials, accessing databases, requesting bibliographies and checking the library catalog. Library computers and school information and communication technology center computers were identified as the most preferred access point, followed by computer labs and campus Wi-Fi networks. Undergraduates rated the portals as highly useful, particularly for saving time locating resources, checking material status and patronizing the library. High satisfaction was reported for services such as attending workshops, events and receiving research support through the portals workshops. Moderate satisfaction levels existed for accessing policies/hours, the institutional repository and renewals of books online. A strong positive correlation (r = 0.785, p < 0.05) was found between perceived usefulness and satisfaction.

Originality/value

This study contributes to the understanding of undergraduate students’ perceptions regarding the utility and satisfaction of university library portal services in the context of South-West Nigeria. It underscores the importance of aligning portal services with students’ academic and research needs to enhance overall satisfaction levels. In addition, it provides insights into areas where improvements can be made to further enhance the effectiveness and satisfaction derived from these services.

Details

Digital Library Perspectives, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5816

Keywords

Article
Publication date: 20 August 2024

Yong Ju Jung, Soo Hyeon Kim and Gi Woong Choi

The purpose of this paper is to revisit previous design principles and guidelines for online makerspaces in public libraries (Kim et al., 2020) and expand the design principles…

Abstract

Purpose

The purpose of this paper is to revisit previous design principles and guidelines for online makerspaces in public libraries (Kim et al., 2020) and expand the design principles with more updated implications and examples from the literature published during and after the COVID-19 pandemic.

Design/methodology/approach

The authors reviewed recently published papers about online transitions of makerspaces, especially during and after the COVID-19 pandemic, summarized their implications and deduced applicable design principles and guidelines.

Findings

This paper proposes updated design principles and guidelines based on four key areas: Program and service design; Tools and materials; Facilitation; and Logistic support. These updated design principles considered a wider range of patrons that public library makerspaces may serve, the digital divide issues and logistic concerns that should be addressed beyond the scope of a single makerspace.

Originality/value

This paper compiles various lessons learned and strategies regarding online makerspaces and maker programming for public libraries and provides helpful design principles and guidelines for the continued use of online components for makerspace services and programs.

Details

Information and Learning Sciences, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-5348

Keywords

Article
Publication date: 2 May 2024

Mikias Gugssa, Long Li, Lina Pu, Ali Gurbuz, Yu Luo and Jun Wang

Computer vision and deep learning (DL) methods have been investigated for personal protective equipment (PPE) monitoring and detection for construction workers’ safety. However…

Abstract

Purpose

Computer vision and deep learning (DL) methods have been investigated for personal protective equipment (PPE) monitoring and detection for construction workers’ safety. However, it is still challenging to implement automated safety monitoring methods in near real time or in a time-efficient manner in real construction practices. Therefore, this study developed a novel solution to enhance the time efficiency to achieve near-real-time safety glove detection and meanwhile preserve data privacy.

Design/methodology/approach

The developed method comprises two primary components: (1) transfer learning methods to detect safety gloves and (2) edge computing to improve time efficiency and data privacy. To compare the developed edge computing-based method with the currently widely used cloud computing-based methods, a comprehensive comparative analysis was conducted from both the implementation and theory perspectives, providing insights into the developed approach’s performance.

Findings

Three DL models achieved mean average precision (mAP) scores ranging from 74.92% to 84.31% for safety glove detection. The other two methods by combining object detection and classification achieved mAP as 89.91% for hand detection and 100% for glove classification. From both implementation and theory perspectives, the edge computing-based method detected gloves faster than the cloud computing-based method. The edge computing-based method achieved a detection latency of 36%–68% shorter than the cloud computing-based method in the implementation perspective. The findings highlight edge computing’s potential for near-real-time detection with improved data privacy.

Originality/value

This study implemented and evaluated DL-based safety monitoring methods on different computing infrastructures to investigate their time efficiency. This study contributes to existing knowledge by demonstrating how edge computing can be used with DL models (without sacrificing their performance) to improve PPE-glove monitoring in a time-efficient manner as well as maintain data privacy.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

Article
Publication date: 14 June 2022

Aikaterini Vassilikopoulou, Irene Kamenidou and Constantinos-Vasilios Priporas

The current paper aims at exploring negative aspects in reviews about Airbnb listings in Athens, Greece.

Abstract

Purpose

The current paper aims at exploring negative aspects in reviews about Airbnb listings in Athens, Greece.

Design/methodology/approach

The aspect-based sentiment approach (ABSA), a subset of sentiment analysis, is used. The study analyzed 8,200 reviews, which had at least one negative aspect. Based on dependency parsing, noun phrases were extracted, and the underlying grammar relationships were used to identify aspect and sentiment terms.

Findings

The extracted aspect terms were classified into three broad categories, i.e. the location, the amenities and the host. To each of them the associated sentiment was assigned. Based on the results, Airbnb properties could focus on certain aspects related to negative sentiments in order to minimize negative reviews and increase customer satisfaction.

Originality/value

The study employs the ABSA, which offers more advantages in order to identify multiple conflicting sentiments in Airbnb comments, which is the limitation of the traditional sentiment analysis method.

Details

EuroMed Journal of Business, vol. 19 no. 2
Type: Research Article
ISSN: 1450-2194

Keywords

Open Access
Article
Publication date: 15 August 2022

Victor Oluwafemi Olorunsola, Mehmet Bahri Saydam, Huseyin Arasli and Deniz Sulu

Sustainable tourism is becoming more popular all over the world. Eco-friendly (green) hotels are properties that are friendly to the environment and are becoming increasingly…

5346

Abstract

Purpose

Sustainable tourism is becoming more popular all over the world. Eco-friendly (green) hotels are properties that are friendly to the environment and are becoming increasingly popular among green travellers. Electronic word-of-mouth is a technique of communicating with consumers in order to share their experiences, and it is a significant marketing tool for hotels. This paper aims to identify the main themes shared in online reviews by tourists visiting eco-friendly hotels, and which of these themes were associated with satisfaction and dissatisfaction ratings.

Design/methodology/approach

The research used qualitative content analyses to analyse 1,202 user-generated content of the top 10 hotels in UK shared by guests on an online platform.

Findings

The analyses revealed nine themes in descriptions of airline travel experiences. These are “hotel amenities”, “services”, “location”, “staff”, “eco” (eco-friendly activities), “value” and “recommend/revisit” (intentions). Negative comments are associated with the “bathroom”, “mattress”, “water”, “bed”, “price”, “shower”, “Wi-Fi” and “restaurant” concepts.

Originality/value

This study differs from previous research in which it aims to address a void in the literature on the shortcomings of research focused on finding the dominant themes expressed in online reviews by tourists visiting eco-friendly hotels, and it does so using data mining approach.

Details

International Hospitality Review, vol. 38 no. 1
Type: Research Article
ISSN: 2516-8142

Keywords

1 – 10 of 208