Search results

1 – 10 of over 1000
Article
Publication date: 7 April 2022

Hasan Tinmaz and Viet Phuong Doan

China has been one of these countries that followed glocalization with the establishment of Chinese social media platforms, which adopt global trends and software patterns. WeChat…

Abstract

Purpose

China has been one of these countries that followed glocalization with the establishment of Chinese social media platforms, which adopt global trends and software patterns. WeChat has been a success story that at first emerged as a social communication tool but has extended to include commercial dynamics as well. Hence, this study aims to understand WeChat user’s general perceptions of the WeChat platform as a general social platform and as a commercial business platform.

Design/methodology/approach

In this study, the sample (n = 400) was obtained from a specific group of people who have had experiences with different WeChat tools and their payment systems. Nonrandom purposive sampling was used by considering its higher probability of representativeness. The online survey that was given to participants through the WeChat groups included 14 questions, in which eight questions are for demographics and general WeChat use, and six questions are for WeChat payment. After descriptive statistical analysis, comparison-based tests were conducted and interpreted accordingly.

Findings

Overall, the study participants had a high frequency of using WeChat’s messaging and moments features. Moreover, users perceive WeChat and its payment tools as unsecured or not secure enough. However, that perception did not affect their intention to continue adopting the app. Hence, regardless of the unsecure perception, study participants still had high usage of WeChat pay.

Originality/value

This paper provides an example from China that is known as a high-tech country, and there are a very few studies on the WeChat app despite their high number of users and daily financial transactions.

Details

Global Knowledge, Memory and Communication, vol. 72 no. 8/9
Type: Research Article
ISSN: 2514-9342

Keywords

Article
Publication date: 25 August 2021

Madugoda Gunaratnege Senali, Helen Cripps, Stephanie Meek and Maria M. Ryan

The rise of digital transaction technology has been transformative for businesses however consumer attitudes to this technology can vary. The comparison of Australians, Chinese…

Abstract

Purpose

The rise of digital transaction technology has been transformative for businesses however consumer attitudes to this technology can vary. The comparison of Australians, Chinese and Sri Lankans’ consumers salient attitudes toward payment methods at the Point-of-Sale (POS) provides businesses with insights into the factors impacting consumers' payment preference.

Design/methodology/approach

A qualitative methodology was employed for data collection from Australian, Chinese and Sri Lankan participants. A combination of focus groups and individual interviews were carried out with a total of 35 participants.

Findings

Results indicate that factors of perceived relative advantage, perceived compatibility, perceived risk, perceived rewards, perceived situations and social influence impact consumers' payment preference at POS across all three countries, however the degree of impact varies in importance across the three countries.

Practical implications

In the cross-cultural comparison of the consumers' payment preference, this research highlights the complex interplay of factors that shapes these payment preferences. The findings, given the growing digitization of transactions, provides banking and financial institutions with a foundational model that can be used to improve their services and business model.

Originality/value

Previous studies failed to distinguish between payment choice at the time of the transaction and payment preference which is repeated behaviour. This study is the first to compare the consumers' payment preference across Australian, Chinese and Sri Lankan consumers and responds to calls for additional research that generalises consumers' payment preferences across cultures.

Details

Marketing Intelligence & Planning, vol. 40 no. 1
Type: Research Article
ISSN: 0263-4503

Keywords

Article
Publication date: 2 May 2017

Kristi L. Swartz

To analyze the amendment to the Payment Systems and Stored Value Facilities Ordinance, Chapter 584 of the Laws of Hong Kong (“Ordinance”) and its impact on business development…

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Abstract

Purpose

To analyze the amendment to the Payment Systems and Stored Value Facilities Ordinance, Chapter 584 of the Laws of Hong Kong (“Ordinance”) and its impact on business development, with a focus on fintech companies operating in Hong Kong.

Design/methodology/approach

This article explains the concept of stored value facilities (“SVF”), discusses the overall changes in the Ordinance and comments on recent business developments of companies benefitting from SVF.

Findings

This article highlights the benefits of the amendment to the Ordinance and how fintech companies are evolving to better business practices to make use of the new legislation. Companies operating with SVF licences are creating healthy competition which is innovating the marketplace for products made available to customers.

Originality/value

This article contains valuable information about the changes to the Ordinance as well as insight on how the fintech landscape is adapting to a new regime from an experienced corporate finance and securities lawyer.

Details

Journal of Investment Compliance, vol. 18 no. 1
Type: Research Article
ISSN: 1528-5812

Keywords

Article
Publication date: 1 April 2022

Md. Abu Saeed Palash, Md. Shamim Talukder, A.K.M. Najmul Islam and Yukun Bao

Facial recognition payment (FRP) has been attracting attention as an alternative payment mode. This research aims to investigate the future use of FRP for both mobile payment and…

2123

Abstract

Purpose

Facial recognition payment (FRP) has been attracting attention as an alternative payment mode. This research aims to investigate the future use of FRP for both mobile payment and point of sale payment.

Design/methodology/approach

The body of information on this topic is promoted by proposing the valence framework, where the authors used relative advantage, initial trust, perceived playfulness and need for uniqueness as positive valence, and perceived risk, technophobia and perceived complexity as negative valence. This study also investigated the moderating effect of personal innovativeness on consumers' behavioral intention to use FRP-based payments. The authors collected data from 392 FRP users from China to test the model. The authors used structural equation modeling (SEM) to evaluate the significant determinants influencing FRP use.

Findings

The authors found that relative advantage and privacy risk are the two most influential predictors of FRP use. The findings indicate that personal innovativeness acts as a moderator between negative valence and behavioral intention. This study provides valuable policy guidelines for the mobile or point of sale (POS) payment companies for adding FRP service into their default payment method.

Originality/value

FRP is a relatively new technology that has not received much research attention in information system (IS) literature. Most studies on payment investigated enablers, and less effort has been given to study both enablers and inhibitors together. Furthermore, the authors employed SEM-based analysis to identify the most important factors influencing consumers' future use decisions.

Details

Industrial Management & Data Systems, vol. 122 no. 4
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 18 November 2022

Zhongda Wu and Yunxin Liu

This paper investigated the extent to which the predictive power of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) was robust against cultural variations and to…

1302

Abstract

Purpose

This paper investigated the extent to which the predictive power of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) was robust against cultural variations and to what extent its predictive power could be improved by including face-valid individual differences (i.e. perceived risk and personal innovativeness) and cultural factors (i.e. individualism and uncertainty avoidance).

Design/methodology/approach

Data were collected from web surveys of Chinese, American and Belgian mobile Internet users (total n = 1,068).

Findings

The authors found that the UTAUT2 model was less predictive in the country where the adoption of mobile payment service (MPS) is high (i.e. China). In contrast, the UTAUT2 model was more predictive in countries where the adoption of MPS is lower (i.e. the United States and Belgium). The authors did not find additional variance explained by individual differences. Regarding the cultural variables, the authors found that individualism moderated the effect of social influence on behavioral intention to use MPS, such that the effect was more substantial among people with individualistic cultural traits. However, the authors found no moderation effect of uncertainty avoidance.

Originality/value

This research contributes to existing work on technology acceptance by exploring whether it is helpful to introduce individual and cultural factors into the UTAUT2 model when predicting technology adoption in different cultures. This research further examines the moderating role of cultural factors in predicting the adoption of MPS. The authors conclude that the UTAUT2 model is generally robust and appears to capture the predictive of face-valid individual and cultural factors.

Details

International Journal of Bank Marketing, vol. 41 no. 2
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 12 November 2019

Xiang Gong, Kem Z.K. Zhang, Chongyang Chen, Christy M.K. Cheung and Matthew K.O. Lee

Drawing on the control agency theory and the network effect theory, the purpose of this paper is to examine the effect of privacy assurance approaches, network externality and…

1903

Abstract

Purpose

Drawing on the control agency theory and the network effect theory, the purpose of this paper is to examine the effect of privacy assurance approaches, network externality and technology complementarity on consumers’ self-disclosure in mobile payment (MP) applications. The authors identify four types of privacy assurance approaches: perceived effectiveness of privacy setting, perceived effectiveness of privacy policy, perceived effectiveness of industry self-regulation and perceived effectiveness of government legislation. The research model considers how these privacy assurance approaches influence privacy concerns and consumers’ self-disclosure in MP applications under boundary conditions of network externality and technology complementarity.

Design/methodology/approach

An online survey with 647 sample users was conducted to empirically validate the model. The target respondents were current consumers of a popular MP application. The empirical data were analyzed by a structural equation modeling approach.

Findings

The empirical results reveal several major findings. First, privacy assurance approaches can effectively decrease privacy concerns, which ultimately formulates consumers’ self-disclosure in MP applications. Second, network externality and technology complementarity weaken the effect of perceived effectiveness of privacy setting on privacy concerns. Third, network externality and technology complementarity strengthen the relationship between perceived effectiveness of government legislation and privacy concerns, while they have non-significant interaction effect with perceived effectiveness of privacy policy and industry self-regulation on privacy concerns.

Practical implications

MP providers and stakeholders can harness the efficacy of privacy assurance approaches in alleviating privacy concerns and promoting consumers’ self-disclosure in MP applications.

Originality/value

The authors’ work contributes to the information privacy literature by identifying effective privacy assurance approaches in promoting consumers’ self-disclosure in MP applications, and by highlighting boundary conditions of these privacy assurance approaches.

Article
Publication date: 22 October 2021

Chuanhong Chen and Xueyan Li

Consumer adoption of shared products is a prerequisite for successful commercialization. The purpose of this paper is to explore what innovative characteristics of entity shared…

Abstract

Purpose

Consumer adoption of shared products is a prerequisite for successful commercialization. The purpose of this paper is to explore what innovative characteristics of entity shared products can accommodate consumers' concerns and are likely to motivate adoption of consumers.

Design/methodology/approach

This paper used a conceptual model that combined the innovation diffusion theory and technology acceptance model to explore shared products adoption. It identified the direct and indirect effects of perceived app ease of use/online, perceived convenience of access/offline, perceived utility advantages and personal innovativeness on shared products adoption intention. Structural equation modeling was used for analyzing the questionnaire data from a sample of 479 users who used entity shared products such as shared cars, shared bicycles and shared power banks for mobile phones.

Findings

The empirical tests indicate that perceived utility advantages based on market innovation, perceived accessibility of usage rights based on technology innovation (including perceived app ease of use/online and perceived convenience of access/offline) and consumer personal innovativeness are the key factors affecting consumer adoption.

Originality/value

This paper constructs an innovation-adoption coupling model of entity shared products to understand shared products usage. The findings provide useful practical guidance for the design and development of shared products and “usage rights economy” business applications.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 34 no. 8
Type: Research Article
ISSN: 1355-5855

Keywords

Abstract

Details

Internet Research, vol. 32 no. 6
Type: Research Article
ISSN: 1066-2243

Article
Publication date: 9 November 2015

Chunmei Gan and Weijun Wang

– The purpose of this study is to explore the general and specific gratifications obtained from using microblog and WeChat.

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Abstract

Purpose

The purpose of this study is to explore the general and specific gratifications obtained from using microblog and WeChat.

Design/methodology/approach

To shed light on the difference of gratifications to use microblog and WeChat, 18 interviews with social media users in China were conducted.

Findings

Results reveal that three types of gratifications were obtained from using both microblog and WeChat: content gratification, social gratification and hedonic gratification. Also, the strength and components of each gratification for microblog and WeChat were different. Content gratification plays the most salient role in using microblog, while social gratification is the most important for WeChat usage. In addition, content gratification of microblog usage is related to information seeking and information sharing, while social gratification of WeChat usage is constituted by private social networking and convenient communication. Furthermore, content gratification of WeChat usage refers to high-quality information provided and information sharing, and entertainment and passing time develop hedonic gratification of microblog usage, while that of WeChat usage refers to entertainment.

Originality/value

Extant research has mainly focused on the gratifications of one social media and lacks studies comparing the motivations in using different social media. Also, only little research has identified the components of different gratifications and how they affect the adoption of different social media. The current study attempts to fill these research gaps.

Details

Journal of Systems and Information Technology, vol. 17 no. 4
Type: Research Article
ISSN: 1328-7265

Keywords

Article
Publication date: 6 October 2020

Tevfik Demirciftci, ChihChien Chen and Mehmet Erdem

The purpose of this paper is to present an overview of revenue management (RM) studies that focus on information technology (IT) and consumer behavior published between 2008 and…

Abstract

Purpose

The purpose of this paper is to present an overview of revenue management (RM) studies that focus on information technology (IT) and consumer behavior published between 2008 and 2018.

Design/methodology/approach

In total, 112 articles published in 17 journals were identified and analyzed.

Findings

This study shows the importance of IT and RM and focuses on the consumer perspective. It also emphasizes that technology is not the enemy of humans: it complements and adds value to their existing jobs.

Research limitations/implications

Book chapters and conference proceedings related to IT and RM were not included in this study. Besides, only journal papers published in English were included in the study. The categorizing of subjects can be seen as subjective.

Practical implications

This study helps researchers discover articles from 2008 to 2018 and helps hospitality executives interested in RM technologies from the demand side to use these findings in their business environment.

Originality/value

Based on the interaction between service providers (hotels) and users (consumers) on IT and RM platforms, the paper identified eight key components that have been relevant over the past decade.

摘要

研究目的

本论文旨在介绍2008年至2018年之间的财务管理(RM)研究中涉及信息技术(IT)和消费者行为的文献综述。

研究设计/方法/途径

本研究样本为发表在17个期刊的共112篇文章。

研究结果

研究结果指出了IT和RM的重要性, 以及对消费者方面的重视。此外, 本研究还指出了技术不是人类的敌人– 技术能够弥补以及对人类原有的工作增添价值。

研究理论限制

本研究未将涉及IT和RM的书和会议文章纳入样本。此外, 只有英文的期刊文章构成研究样本。对研究样本的主题归类是主观性的。

研究实践启示

本论文梳理了2008年至2018年发表的文献, 以及帮助酒店实践者们对RM科技从需求方面更了解其商务环境。

研究原创性/价值

本论文基于服务供应者(酒店)和用户(消费者)在IT和RM交互平台上, 提出了过去十年中相关的八大关键因素。

Details

Journal of Hospitality and Tourism Technology, vol. 11 no. 3
Type: Research Article
ISSN: 1757-9880

Keywords

1 – 10 of over 1000