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This study aims to identify the irritating aspects in the mall environment that impact shoppers with disability and explore the opportunities to design inclusive mall environments.

A mixed-methods design was used in which data collected using a survey (n = 1,434 shoppers with and without disability) were analyzed by structural equation modeling (SEM) and repeated-measures two-way ANOVA. In addition, qualitative data were obtained from critical incident technique (CIT) stories (n = 521) from shoppers with and without disability.

Mall environmental irritants evoke feelings of irritation that mediate the impacts of “inconvenient ambient conditions,” “the annoying socialscape” and “overwhelming design and atmospherics” on decreased mall-visit frequency. Compared with shoppers without disability, shoppers with disability suffer more from these irritating aspects of the mall environment, as evidenced by significantly greater high-activation unpleasant emotions. The “poor access and accessibility” category of irritants mainly affects the mall experiences of shoppers with disability.

Based on the findings, this study offers spatial-, temporal-, social-, material- and virtual-oriented recommendations for the design of inclusive retail spaces. The authors suggest that people with disability have a unique “lived experience” perspective on retail environments and that solutions should be co-created based on ongoing consultations with shoppers and employees with disability.

To the best of the authors’ knowledge, this study offers the first systematic, comprehensive comparison of the impact of environmental irritants on shoppers with and without disability and extends the literature on irritating aspects of retail environments from individual stores to malls.

How can the situation of shoppers staying at home and being unable to experience malls prepare retailers for the new marketplace? The COVID-19 lockdown provides a unique opportunity to examine the value of mall experiences to shoppers. This study aims to suggest a new mall experiences loss (MEXLOSS) model for assessing the importance of mall experiences as the foundation of any future strategy for attracting shoppers back to the mall.

A total of 498 British shoppers completed an online survey during the May 2020 COVID-19 pandemic lockdown.

When the exchanges of resources manifested in mall experiences are absent, the perceived difficulty of substituting an experience increases shoppers’ longing for the experience, which in turn increases both willingness to pay and mall loyalty but decreases well-being. Using a conceptualization of four types of mall experiences, i.e. functional, seductive, recreational and social, the functional and recreational experiences are shown to be the most valuable.

In the new more careful service marketplace, shoppers’ preferences are increasingly oriented toward health, safety, sustainability, collaboration and digitalization. To improve their resilience and attractiveness, malls need to adjust their layout, retail mix, digitalization, activities and connectivity according to these trends and to the characteristics of each mall experience.

To the best of the authors’ knowledge, this study is the first to place a financial value on mall experiences and to use the absence of those experiences to assess their general and relative importance. The findings challenge previous assumptions about the superiority of online shopping and the decreasing attractiveness of malls.

With retailers selling products to and even opening stores for metrosexuals, they are now well recognised in many western countries; however, market sizing, measurement and understanding their psychology remain understudied. The purpose of this paper is to conceptualise and operationalise the metrosexual lifestyle and examine a number of its psychological correlates.

Using a survey with two samples, a scale is developed to measure metrosexuality and validated using structural equation modelling.

Metrosexuality was found to have three dimensions: trendiness, concern with appearance, and use of grooming practices, while its antecedents of gender-identity confusion and narcissism are mediated by masculinity and vanity. Metrosexuality is associated with lower levels of masculinity, but not with increased femininity and is slightly associated with homosexual orientation.

One of the theoretical implications of the new metrosexuality scale is that it may be incorporated in the general theories of lifestyle and consumption, extended self-concept as well as aesthetic motivations of consumption.

On a practical level, a scale to measure their metrosexuality can be used to help retailers to measure and track the size for forecasting and targeting purposes as well as allowing retailers to better design environments and products for this market.

No study has previously attempted to devise a scale to measure metrosexuality nor seek to establish if there is any psychological substance behind the media hype by looking quantitatively at its psychological antecedents. This study is the first to define, measure and validate a scale for metrosexuality and contributes to an understanding of individuals who are an increasing part of society.

Since environmental factors have influenced Generation Y shoppers (those born after 1977) to make them different from older groups, this study examines the decision making of Adult Female Generation Y consumers using Sproles and Kendall’s (1986) Consumer Styles Inventory (CSI). The study uses the CSI as a basis for segmenting Generation Y consumers in to five meaningful and distinct decision‐making groups, namely: “recreational quality seekers”, “recreational discount seekers”, “trend setting loyals”, “shopping and fashion uninterested” and “confused time/money conserving”. Implications for retailers and marketing practitioners targeting Generation Y consumers are discussed.

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09590559810237908. When citing the article, please cite: Russell Aylott, Vincent-Wayne Mitchell, (1998), “An exploratory study of grocery shopping stressors”, International Journal of Retail & Distribution Management, Vol. 26 Iss 9 pp. 362 - 373.

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000002880. When citing the article, please cite: Vincent-Wayne Mitchell, (1991), “The Human Face of MIS”, Logistics Information Management, Vol. 4 Iss: 3, pp. 21 - 28.

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000000589. When citing the article, please cite: Vincent-Wayne Mitchell, Michael Greatorex, (1989), “Risk Reducing Strategies Used in the Purchase of Wine in the UK”, European Journal of Marketing, Vol. 23 Iss: 9, pp. 31 - 46.

The use of organisms as a parallel to enable better understanding of organisations has been used infrequently in marketing. The organismic metaphor is brought to the attention of the marketing community. The power of the metaphor is established by making physical and functional parallels between organisms and organisations. Different types of organisations can be viewed as species and some discussion is made about the usefulness of Darwin′s Theory of Natural Selection. The importance of Marketing Information Systems (MIS) is viewed in terms of providing sensory information about the external and internal environment. The existence of systems in nature which can be likened to information‐gathering systems in business suggests a “natural” need for marketing information systems.

This article considers whether or not perceived risk is hindering the growth of wine consumption in countries such as the UK. An examination is made of the applicability of the theory of perceived risk to the buying behaviour of UK wine consumers. Empirical results show how consumers reduce the risks they perceive and the implications for marketing are discussed.

Observes that information is becoming the most powerful of modern business tools and, as companies internationalize, managers are going to be faced with more to handle. Discusses Senn′s properties of information and presents an analytical tool for managers to use when presented with new, or old untested, data sources. The simple framework is designed to allow managers to highlight problems with data sources quickly and consistently, to take corrective action or to make decisions with more awareness of the limitations of the data.