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The paper has three objectives: first, to reflect on the contribution of this journal to the study of retail location assessment and decision making; second, to use the results of a questionnaire survey of retailers to assess the employment of location assessment techniques a decade since a similar survey conducted by Hernández and Bennison; third, in the light of these results, to conclude what likely challenges the location planning profession will face over the next decade.

Employs an online questionnaire survey of retailers across a range of sizes and sub‐sectors.

Specialist location planning teams within retailers are found to be small with established forecasting processes firmly established for new or relocated stores – indicative of less activity focused on the management of the existing portfolio or the identification of outlets within the network for rationalisation. The vast majority of site assessment techniques increased in use over the decade, reflecting a greater reliance on data and analysis to inform decision making alongside the traditional use of experience and intuition. Complementing highly technical evaluation techniques, the site visit is widely recognised as informing modelling and subsequent decision making.

The survey sample is smaller and contains a greater proportion of larger businesses than that undertaken by Hernández and Bennison.

The paper underlines the changes in location planning sophistication a decade on from a landmark survey, suggests the implications of the observed changes and identifies likely developments in the profession.

This paper aims to compare the accepted techniques of location analysis in the food sector with the realities of “real world” forecasting in convenience store (c‐store) retailing. To offer a conceptual framework for c‐store operators intending to become more strategic in their small store location planning but currently lacking established expertise or extensive research budgets.

Outlines potential best practice based on industry experience, and contact and discussion with location analysts and retail consultants, as well as a wide ranging examination of the academic literature in this area.

Finds that the traditional techniques of market analysis for large‐scale food stores will become largely redundant; that neighbourhood retailers are likely to manage their location decision‐making by incremental steps; that the requirements of convenience store forecasting inevitably read to a “back to basics” approach to market analysis; that the use of site visits in combination with more quantitative techniques will provide the most effective solutions; and that reconciling human institutions and their environment is key to effective site research decision‐making.

Academic conceptualisations of location planning in the convenience store sector are largely absent from the literature. This paper adopts a practical perspective.

The purpose of this paper is to understand the contribution of visitor demand to the seasonal sales variations experienced at grocery retailers in Cornwall, South West England.

Working collaboratively with a major UK retailer provides access to store trading information and customer data from a popular loyalty card scheme. The authors use spatial analysis to identify revenue originating from outside the store catchment, and explore the spatial and temporal nature of the visitor demand recorded in‐store.

The paper demonstrates the significant degree of seasonality experienced around stores in terms of their revenue generated from out‐of‐catchment visitors, and highlights implications for store location planning. Most notably, visitor expenditure tends to demonstrate far more spatial and temporal clustering than residential demand. The authors argue that it is essential for retailers to ensure that their location planning makes full use of all available consumer data to understand the local nature of demand, including the impact of visitor expenditure.

The authors aim to use this insight to develop a spatial decision support system (SDSS) for use within site location planning in the retail sector. This would incorporate a spatial interaction model to estimate and account for variation in local demand generated by seasonal tourist visits.

Customer level loyalty card data are rarely available for academic investigations and the authors are able to provide a unique insight into customer expenditure in tourist locations. There has been little exploration of seasonal tourist demand in store location planning, and this study addresses an identified academic and commercial need.

The purpose of this paper is to demonstrate that applied spatial modelling can inform the planning, delivery and evaluation of retail services, offering improvements over traditional retail impact assessment (RIA), especially within localities which experience seasonal fluctuations in demand.

The paper first describes a new theoretically informed tourist-based spatial interaction model (SIM) which has been custom-built and calibrated to capture the dynamics of the grocery sector in Cornwall, UK. It tests the power of the model to predict store performance for stores not used in the original calibration process, using client data for a new store development. The model is operationalised for the evaluation of various retail development schemes, demonstrating its contribution across a full suite of location decision making application areas.

The paper demonstrates that this highly disaggregate modelling framework can provide considerable insight into the local economic and social impacts of new store developments, rarely addressed in the retail location modelling literature.

Whilst SIMs have been widely used in retail location research by the private sector, the paper shows that such a model can have considerable value for public sector retail planning, a sector which seemed to have abandoned such models from the 1980s onwards, replacing them with often very limited and crude RIA.

The ability to review the forecasting capabilities of a model (termed post-investment review) are very rare in academic research. This paper offers new evidence that SIMs can support the RIA process.

This paper seeks to evaluate the particular conditions informing locational decision making and related network planning in the charity retail sector. Its purpose is to identify both differences and commonalities with related debates that have been focussed very largely on the grocery sector and the superstore format. Its wider purpose is to contribute to the growing literature on charity retailing which has not considered this aspect of retail management in detail.

Details the particularities of charity retailing locational decision making and network planning through a detailed case‐study consideration of a hospice charity's emerging retail store network.

Finds that existing conceptual and practical considerations pertaining to locational decision making in retailing require a nuanced re‐revaluation in relation to the locational and network planning of charity retailers. Identifies the importance of supply chain (stock donators) and workforce factors together with the customer demand in informing locational decision making.

Detailed academic consideration of location planning in the charity shop sector is absent in the literature. The paper addresses this.

The purpose of this paper is to explore the strategic role of the flagship store geographic location in improving luxury brand positioning.

Drawing on the literature review on flagship store format, retail geography and place marketing, the study adopted a qualitative research design based on case studies of six luxury fashion retailers. A conceptual framework of flagship store location has been proposed, and the flagship store locations of these case studies have been examined in six worldwide capitals.

The presence and the geographical proximity of many flagship stores in the same particular urban area contribute to developing a “luxury sense of place” related to their brands. Thus, through a co-branding strategy inherent in the selection of the best site for their flagship stores, luxury firms improve their brands’ positioning by the generated “luxury sense of place”.

The principal limitation of the research is the scale of the case studies, but the findings show the feasibility of extending the research basis to a larger number of luxury retailers.

This study addresses an under-researched area in the retail literature, investigating the relationship between flagship store location and luxury branding. It is the only research to explore the social dimension of the geographic location of luxury flagship stores and the first one to examine cities in terms of flagship store density.

Despite some significant success stories, there has been only a slow diffusion of awareness of the benefits and application of site evaluation techniques in general, and the application of geographical information systems (GISs) in particular. Four types of factors that have hindered the development of the use of GISs as spatial decision support systems (SDSSs) are outlined: the balance between costs and benefits; the historical development of location and locational marketing strategy within retail businesses; establishment of the role of GISs as SDSSs; and an appreciation of the competitive advantage to be gained by appropriate use of GISs. Argues the latest generation of GISs boasts a number of features that are likely to make them more user friendly and easier to integrate into the total information systems environment within an organization. However, effective use of GISs as SDSSs also depends on full integration of GISs into the armoury of decision‐support tools used by retail managers.

The purpose of this paper is to explore the linkages between the determinants of relationship marketing and the behavioural component of these determinants within a non-Western retail stores setting.

A quantitative approach was employed, using 19-item, seven-point Likert scaled questionnaire administered to 350 participants with 67 per cent usable response rate. Data was analysed using exploratory factor analysis, Cronbach’s α internal consistency; correlation analysis and One-Way Analysis of Variance test.

Trust-Quality services emerged as the most outstanding determinant of relationship marketing within the retail stores context followed by relational orientation, commitment and proximity. Quality services were found to have the most significant positive impact on trust whereas trust was found to have a strong positive impact on commitment. Relational orientation was found to have a strong positive impact on trust, commitment and quality services but proximity was found to be a docile factor determining commitment and relational orientation. Finally, consumers were identified as being more relationally oriented than retailers and all categories of consumers can be served with same blend of relationship marketing strategies.

Since findings could not be generalized across other sectors and regions, guides for testing the proposed research model are put forward.

Relationship marketing implementation within the context of retail stores will be more successful if based on delivery of quality services. Consumers are also more likely to patronize closer than distant retail stores. As such, even if retail firms build strong trust, commitment and relational orientation with customers through quality services, consumers will still patronize stores that are closer to them more than stores in distant locations. Siting retail stores in locations with the largest pool of customers’ is therefore central to enhancing retail stores performance. All categories of customers could be served with same stream of relationship marketing strategies because designing different schemes of relationship marketing programmes for different customer categories were found to be counter-productive.

This paper identified 16 attributes that are important to consumers under four dimensions: Trust-Quality services, relational orientation, commitment and proximity within the retail stores context. The findings are acknowledged to be unique because they emerged from a largely under-researched collectivistic emerging market where relationship marketing formation is key.

Retail marketing management.

Undergraduate management; MA; Master's in Business Administration and Master's in Strategic Marketing programs.

Opening of the “Dubai Mall” in November 2008 set a new benchmark in retail history. The mall is considered the largest in the world by space and 6th largest in the world in terms of gross leasable area. The Dubai Mall is the UAE's most ambitious retail launch to date. This case examines how in today's highly competitive retail environment, added-value retailing, experiential retailing, or retailtainment has become a major component of the retail strategy mix to establish a competitive advantage. The new phenomenon of “retailtainment” has caught the momentum worldwide and success of Dubai Mall is the live example of its strategic role in the retail mix. The case also highlights the importance of “good location” in the success of retail establishments, whilst examining primary retail location theories and there relation to the phenomenal success of Dubai Mall.

Through this case study students will be able to: understand the roles of “entertainment” and “location” in retail mix strategy; analyse the new trend of “retailtainment” and “quality location” in creating value-added services and gaining competitive advantage in global competitive retail environment; ascertain the importance and application of “retailtainment” and “strategic location” in the real world's successful example of “Dubai Mall”; and diagnose the role of these learnt concepts in the retailing strategies practiced by other retail establishments in their cities/country.

Teaching note.

The purpose of this paper is to identify patterns for the intra-market expansion of international branded retailers on a continent-sized emerging market using the network approach.

A multiple-case study design of four foreign branded retailers that have expanded onto regional markets in Brazil is used.

The intra-market expansion process shares similarities with the cross-market expansion process; is influenced by the relationships of foreign branded retailers with local competitors and shopping mall firms; and market selection, mode of operation and store location decisions are interrelated and conjointly taken, instead of forming a three-stage process. Additionally, the importance of relationships with host market shopping malls firms is highlighted.

This paper advances a conceptual model of the intra-market expansion process, which comprises a system of interrelated decisions – (regional) market selection, mode of operation and store location – influenced by several network effects.

Managers of foreign branded retail suffer from liability of foreignness when undertaking intra-market expansion. Although Brazil is a large market, the retail community is highly connected because of managers’ personal relationships. Brazilian shopping malls dominate suitable store locations, and represent a valuable source of knowledge and resources for the foreign branded retailer.

This paper addresses two under-researched aspects of international retail: branded retailers – manufacturers that develop brands and operate stores – and intra-market expansion (i.e. to geographic regions of a given foreign country). It also discusses the challenges of intra-market expansion in continent-sized emerging markets, with considerable regional diversity (culture, infrastructure and institutions).