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The purpose of this paper is to reflect on how QROM has become an outlet that gives voice to de-valued and marginalised work/research and those who undertake it. The authors present an overview of the research published in the journal over the past ten years that has provided rich accounts of hidden and marginalised groups and experiences. The authors also summarise the unique contributions of the research covered in the special issue the authors co-edited on doing dirty research using qualitative methodologies: lesson from stigmatized occupations (volume 9, issue 3).

The authors adopt a literature review approach identifying key pieces covered in QROM that surface various forms of qualitative methods employed to illuminate the everyday practices of “Other” occupations, individuals and groups; experiences situated outside of the mainstream and often hidden, devalued and stigmatised as a result.

The authors conclude that the articles published in QROM have demonstrated that in-context understandings are critically important. Such studies offer insights that are both unique and transferable to other settings. A number of invisible or hidden issues come to light in studying marginalised work/ers such as: the hidden texts, ambiguities and ambivalence which mark the experiences of those marginalised; that stigmatised work/research is embodied, emotional and reflexive; and, that expectations of reciprocity and insider-outsider complexities make the research experience rich, but sometimes uncomfortable.

The authors review the research published in QROM over the past ten years that contributes to understandings of work, research and experiences of those who are often de-valued, silenced and marginalised in mainstream business and management studies.

The purpose of this paper is to examine restaurant employees’ engagement in identity work to manage occupational stigma consciousness.

Research methods included ethnographic fieldwork and in-depth interviews.

Widespread societal stigma attached to food service work disturbed participants’ sense of coherence. Therefore, they undertook harmonizing their present and envisioned selves with “forever talk,” a form of identity work whereby people discursively construct desired, favorable and positive identities and self-concepts by discussing what they view themselves engaged and not engaged in forever. Participants employed three forever talk strategies: conceptualizing work durations, framing legitimate careers and managing feelings about employment. Consequently, their talk simultaneously resisted and reproduced restaurant work stigmatization. Findings elucidated occupational stigma consciousness, ambivalence about jobs considered “bad,” “dirty” and “not real,” discursive tools for negotiating laudable identities, and costs of equivocal work appraisals.

This study provides a valuable conceptual and theoretical contribution by developing a more comprehensive understanding of occupational stigma consciousness. Moreover, an identity work framework helps explain how and why people shape identities congruent with and supportive of self-concepts. Forever talk operates as a temporal “protect and preserve” reconciliation tool whereby people are able to construct positive self-concepts while holding marginalized, stereotyped and stigmatized jobs. This paper offers a unique empirical case of the ways in which people talk about possible future selves when their employment runs counter to professions normatively evaluated as esteemed and lifelong. Notably, research findings are germane for analyzing any identities (work and non-work related) that pose incoherence between extant and desired selves.

The authors sought initial validity evidence for a measure of anticipated discrimination in the workplace using three samples of working adults with various chronic illnesses. The purpose of this paper is to propose a single factor structure, correlations with stigma dimensions, discriminant validity from similar scales, and incremental validity in predicting work-related outcomes.

Adults working at least 20 hours per week with various chronic illnesses (Sample 1 n=332, Sample 2 n=193, Sample 3 n=230) voluntarily completed an online survey. Structural equation modeling and hierarchical multiple regression were used to analyze the data.

Results supported the proposed single-factor structure, along with proposed correlations with strain, and job attitudes (job satisfaction, affective commitment, and both procedural justice). Discriminant validity was observed between anticipated discrimination and procedural justice perceptions and perceived impact on performance. The scale demonstrated incremental validity in predicting strain beyond the relevant controls in all three samples, although it only demonstrated incremental validity in predicting job satisfaction in Samples 1 and 3 and affective commitment in Sample 1.

Study limitations include the use of single-source, cross-sectional data, omission of a non-stigmatized sample, and a deductive approach to item generation. Future research should attempt to validate the scale on other stigmatized worker populations.

Organizations may use this scale to monitor employees’ perceptions of anticipated discrimination and researchers may use it as a measure of a workplace stressor.

The vast majority of existing stigma and discrimination scales do not specifically address the workplace context. This study contributes to the literature by providing psychometric information for a workplace anticipated discrimination scale using samples from an under-represented worker population.

“Dirty work” is an embodied, emotional activity, and may best be expressed through narrative thick description. The purpose of this paper is to employ creative analytic techniques through a “messy text” for better understanding the tacit knowledge and emotionality of dirty work and dirty research. The vignettes, based upon ethnographic fieldwork with US Border Patrol agents, viscerally reveal the embodied emotions of dirty work and doing dirty research.

The research draws on a two and a half year ethnography of the US Border Patrol in which the first author engaged in participant observation, shadowing, and interviews. Based upon the iterative data analysis and narrative writing techniques using verbatim quotations and field data, the essay provides a series of vignettes that explore the multi-faceted feelings of dirty work.

Tacit knowledge about dirty work is unmasked and known through experiences of the body as well as emotional reactions to the scene. A table listing the emotions that emerged in these stories supplements the narrative text. The analysis shows how communication about emotions provides a sense-making tool that, in turn, elucidates both the challenges and the potential highlights of doing dirty work. In particular, findings suggest that emotional ambiguity the “moral emotions” of guilt and shame may serve as sense-making tools that can help in ethical decision making and a re-framing of challenging situations.

A field immersion alongside dirty workers, coupled with a creative writing approach, provides access to the fleeting, embodied, and fragmented nature of tacit knowledge – answering the questions of what dirty work feels like. The essay provides a behind the scenes exploration of US Border Patrol agents – a profession that is alternately stigmatized or hidden from public view. Finally, the piece provides a self-reflexive account of the messy realities of conducting “dirty research” in a way that is open ended and embodied.

The purpose of this paper is to improve understanding of the work of management accountants in the context of a shared services centre.

A single case study method is used and data are collected via semi-structured interviews and internal documents. The empirical materials are analysed from the theoretical perspective of dirty work, incorporating aspects from practice theory.

Findings suggest that management accountants working in a shared services centre develop their occupational esteem by refocusing and reframing strategies. Through these strategies, management accountants can decrease the perceived “dirtiness” associated with their work.

The study sheds light on the under-researched topic of management accountants’ work within a shared services centre. Moreover, it offers the metaphor of liminal work to characterise how management accountants develop their occupational esteem in circumstances where gaining efficiency is the main objective.

The literature related to the dirty work had been mobilised to explain how the changes in hospitals (technification and increasing complexification work in particular) affected the allocation of the function between the various corporation (physicians, nursing staff, administration), and contributed to make them evolve. The purpose of this paper is to better understand in a context of organisational change what is the process that allows individuals to appropriate the dirty work that one tries to delegate to them.

To deal with this issue, for a year and a half, the authors conducted a longitudinal case study based on the evolution of the organisational merger between to medical units in a French hospital.

The results showed that the appropriation of dirty work first needs the acceptance of task shifting, then a phase to normalise dirty work through various tactics (reframing, refocusing, and team recognition). The authors also emphasised the essential role played by these activities to enhance collaboration between doctors and caregivers in their quest for restructuring and institutionalising change.

While the literature on dirty work focuses on the “how and why” the allocation of the function between the various corporation can evolve, this research investigates more in depth the working of the appropriation process itself. The issue of appropriation introduces a new element in the framework of dirty work and can constitute an interesting focus for managers looking to enhance organisational change.

The authors explore how service workers negotiate emotional laboring with “dirty” emotions while trying to meet the demands of neoliberal healthcare. In doing so, the authors theorize emotional labor in the context of healthcare as a type of embodied and emotional “dirty” work.

The authors apply interpretative phenomenological analysis (IPA) to their data collected from National Health Service (NHS) workers in the United Kingdom (UK).

The authors’ data show that healthcare service workers absorb, contain and quarantine emotional “dirt”, thereby protecting their organization at a cost to their own well-being. Workers also perform embodied practices to try to absolve themselves of their “dirty” labor.

The authors extend research on emotional “dirty” work and theorize that emotional labor can also be conceptualized as “dirty” work. Further, the authors show that emotionally laboring with “dirty” emotions is an embodied phenomenon, which involves workers absorbing and containing patients' emotional “dirt” to protect the institution (at the expense of their well-being).

The purpose of this paper is to investigate the consequences of experiencing social isolation in a context of dirty work. Relying on an integration of the job demands-resources model (Schaufeli and Bakker, 2004) with the social identity approach (Ashforth and Kreiner, 1999), the paper posits that perceived social isolation prevents the development of defense mechanisms that could counter the occupational stigma, and thus tends to increase perceptions of stigmatization, and to decrease perceptions of the prosocial impact of their work. Through these two perceptions, perceived social isolation indirectly affects emotional exhaustion and work engagement.

Research hypotheses are tested among a sample of 195 workers in the commercial cleaning industry who execute physically tainted tasks.

Results support the research model. Perceived prosocial impact mediates the negative relationship between perceived social isolation and work engagement, and perceived stigmatization mediates the positive relationship between perceived social isolation and emotional exhaustion.

This research contributes to the dirty work literature by empirically examining one of its implicit assumptions, namely, that social isolation prevents the development of coping strategies. It also contributes to the literature on well-being and work engagement by demonstrating how they are affected by the social context of work.

The present paper is the first to study the specific challenges of social isolation in dirty work occupations and its consequences.

The purpose of this study is to explore a balanced understanding of the relationship between perceived occupational stigma and social workers’ proactive behaviors in China. Drawing on cognitive appraisal theory, this study explored the mediating role of threat and challenge appraisals, as well as the moderating role of trait resilience.

Data were collected using a time-lagged research design. The hypotheses were examined using a sample of 338 social workers in China.

Perceived occupational stigma is appraised as both a challenge and a threat simultaneously. Challenge appraisal positively mediated perceived occupational stigma and proactive behavior, whereas threat appraisal negatively mediated this relationship. Trait resilience moderated the effect of threat appraisal, suggesting that perceived occupational stigma was appraised as a threat when trait resilience was lower (rather than higher), which then reduced social workers’ proactive behaviors.

This study enriches the literature on perceived occupational stigma by identifying the relationship and mechanism of perceived occupational stigma-proactive behaviors and a boundary condition from the theoretical perspective of cognitive appraisals. It demonstrates both the positive and negative aspects of perceived occupational stigma as appraised by social workers in relation to an important workplace outcome of proactive behaviors. In addition, it offers a fresh approach by exploring perceived occupational stigma from the perspective of social workers.