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Article
Publication date: 7 October 2021

Sourabh Kumar and Mukesh Kumar Barua

This research identifies the supply chain performance indices and designs an evaluation framework to assess and compare the Indian petroleum supply chain performance. We…

Abstract

Purpose

This research identifies the supply chain performance indices and designs an evaluation framework to assess and compare the Indian petroleum supply chain performance. We presented a case study of three Indian petroleum companies. For this purpose, we identified fifteen performance criteria extracted from previous literature and expert inputs and classified them into four groups.

Design/methodology/approach

A fuzzy technique for order preference by similarity to the ideal solution (TOPSIS) method is employed for evaluating the performance of the Indian petroleum supply chain.

Findings

The design and evaluation framework suggests that the top three performance measurement criteria, the purity of the products, compliance with environmental laws, and new technology adoption. The result findings also indicate that company C contributes to a maximum satisfaction level of 77%. Simultaneously, companies A and B hold satisfaction levels of 72% and 67%.

Practical implications

The managers should ensure that environmental standards, new technology adoption, and quality are significant concerns in the petroleum supply chain. The managers should follow national and international policies to preserve the environment and ensure safety in operational activities.

Originality/value

This paper makes two contributions in the domain of performance measurement of the petroleum supply chain. First, it identifies the prominent supply chain performance indices. Second, it proposes a model to assess and compare the performance of Indian petroleum companies.

Details

International Journal of Productivity and Performance Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 26 August 2021

Sourabh Kumar and Mukesh Kumar Barua

Disruptive technologies can significantly contribute to the sustainability of operations in the petroleum supply chain. The present study aims to identify the prime…

Abstract

Purpose

Disruptive technologies can significantly contribute to the sustainability of operations in the petroleum supply chain. The present study aims to identify the prime sustainable dimensions and disruptive technologies implementation in the supply chain of the petroleum industry. The authors used content analysis in the literature and experts input to explore the sustainable dimensions and disruptive technologies in the supply chain.

Design/methodology/approach

This study used a hybrid method of hesitant fuzzy set and regret theory to identify the prominent sustainability dimensions and prominent disruptive technologies. This method emphasizes the decision-makers psychological characteristics under uncertain environments.

Findings

The result indicates that social responsibility, labor practices, safety and technical standards hold the most prominent sustainable dimensions in the petroleum supply chain. Further, the result also depicts that when consider an equal degree of regret and rejoice, artificial intelligence and big data could significantly enhance operations sustainability in the petroleum industry.

Research limitations/implications

This study considers only 11 sustainable dimensions and 43 sustainable factors, whereas other dimensions and factors could also be considered in future research. The research uses hesitant fussy set and regret set theory to identify the prominent sustainable dimensions and disruptive technologies, whereas other multiple-criteria decision-making (MCDM) techniques can also be used.

Originality/value

To the best of the authors’ knowledge, this is the first paper to explore the sustainable dimensions (environmental, social and economic) and disruptive technologies in the supply chain of the petroleum industry. This research intended to guide the practitioners, policymakers and academicians to emphasize their effort toward sustainable operations supply chain management.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 23 September 2021

Sourabh Kumar, Sankersan Sarkar and Bhawna Chahar

The growing demands of work and life have shifted the concept of work-life balance to work-life integration (WLI). The success of integration depends upon the flexibility…

Abstract

Purpose

The growing demands of work and life have shifted the concept of work-life balance to work-life integration (WLI). The success of integration depends upon the flexibility to perform the duties. This paper aims to explore the factors that affect WLI and the role of flexible work arrangements (FWAs) in the process of WLI.

Design/methodology/approach

Systematic literature review was used to explore the concept of WLI and FWAs. A bibliometric analysis was carried out with Bibexcel and VoSviewer.

Findings

This paper explained the organizational and personal factors that create the demand for WLI. The FWAs, perceived flexibility, technology and self-efficacy have important roles in WLI. The result of WLI can be enrichment or strain, depends upon how effectively the work-life domains are integrated.

Originality/value

This paper explores the work-life from both personal and organizational views. The findings of this paper will be useful to design the organizational policies and work arrangements that match the requirements of employees and organizations. This paper helps to develop the future research agenda of investigating the relations of WLI to performance, organizational policies and personal factors.

Details

International Journal of Organizational Analysis, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1934-8835

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Article
Publication date: 29 November 2018

Sourabh Jain, Nikunj Kumar Jain and Bhimaraya Metri

Sustainability issues on economic, environmental and social perspectives have drawn attention of environmentalists, ecologists and governments. In this context, circular…

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1948

Abstract

Purpose

Sustainability issues on economic, environmental and social perspectives have drawn attention of environmentalists, ecologists and governments. In this context, circular economy provides an opportunity to transform waste into resources, reduction of production and consumption activities; and reduction of carbon footprints, all at the same time. The purpose of this paper is to develop a strategic framework for measuring circular supply chain management.

Design/methodology/approach

A grounded theory approach has been used to develop the strategic framework for circular supply chain management.

Findings

This study provides an integrative framework for studying, designing and evaluating circular supply chain management performance matrix.

Research limitations/implications

A conceptual strategic framework has been proposed to measure the performance of circular supply chain management. Further empirical studies may be carried out to validate the framework.

Practical implications

The conceptual strategic framework provides key indicators for reducing material consumption, reducing waste, reducing carbon footprint and recycling opportunities throughout the supply chain. These may be utilized by practitioners for gaining competitive advantage.

Originality/value

This paper provides insights into development of circular supply chains that provides opportunities for cost reduction and securing competitive advantage for a business in the long run.

Details

Benchmarking: An International Journal, vol. 25 no. 8
Type: Research Article
ISSN: 1463-5771

Keywords

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Article
Publication date: 25 September 2018

Ankur V. Bansod, Awanikumar P. Patil and Sourabh Shukla

The purpose of the study is to evaluate Cr-Mn ASS weld using different heat inputs for its microstructure, mechanical properties and electrochemical behavior. The…

Abstract

Purpose

The purpose of the study is to evaluate Cr-Mn ASS weld using different heat inputs for its microstructure, mechanical properties and electrochemical behavior. The microstructural examination used optical and scanning electron microscopy. It was observed that ferrite content decreases with increasing heat input. The length of dendrites, inter-dendritic space and volume of lathy ferrite increase with increasing heat input. The increasing heat input caused grain coarsening near the fusion boundary and produced wider heat-affected zone (HAZ). It also decreases hardness and tensile strength. This is attributed to formation of more δ ferrite in the weld. The electrochemical evaluation suggested that the δ ferrite helps in improving the pitting potential in 3.5 per cent NaCl solution saturated with CO2. Whereas in 0.5-M H2SO4 + 0.003-M NaF solution, higher passivation current density was observed because of dissolution of dferrite. The interphase corrosion resistance decreased with increasing heat input.

Design/methodology/approach

The Cr-Mn austenitic stainless steel or low-nickel ASS was procured in form of 3-mm sheets in rolled condition. The tungsten inert gas welding was performed at three different heat inputs (100 A, 120 A and 140 A), argon as shielding gas with a flow rate of 15 L/min. Different welded regions were observed using optical microscope and scanning electron microscope. Electrochemicals test were performed in solutions containing 3.5 per cent NaCl with saturated CO2 solution and 0.5 M sulfuric acid + 0.003 M NaF at a scan rate of 0.1667 mV/s at room temperature (30 °C ± 1 °C) using a potentiostat.

Findings

The test steel Cr-Mn ASS is suitable with the selected electrode (308 L) and it produces no defects. Vermicular ferrite and lathy ferrite form in welds of various heat inputs. The increase in heat input reduces the formation of lathy ferrite. The width of HAZ and un-mixed zone increases with increase in heat input. The weld zone of low heat input (LHI) has the highest hardness and tensile strength because of higher δ ferrite content and small grain size in the weld zone. The hardness at high heat input (HHI) is found to be lowest because of grain coarsening in the weld. With increase in δ ferrite, the pitting resistance increases. In 0.5-M sulfuric acid + 0.003-M NaF, the increase in ferrite content reduces the passivation current density. Interphase corrosion resistance increases with increase in δ ferrite content as higher per cent degree of sensitization was observed in LHI welds as compared to medium heat input and HHI welds.

Originality/value

This work focuses on welding of ASS by tungsten inert gas welding at different heat inputs. Welding is a critical process for joining metals in most of the fabrication industries and proper heat input is required for getting desired microstructure in the weld metal. This would highly affect the strength and corrosion behavior of the alloy. This paper would give an understanding of how the change in heat input by tungsten inert gas welding affects the microstructural and corrosion behavior in the weld metal.

Details

Anti-Corrosion Methods and Materials, vol. 65 no. 6
Type: Research Article
ISSN: 0003-5599

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Article
Publication date: 3 August 2021

Sourabh Arora, Sangeeta Sahney and Debasis Pradhan

This purpose of this paper is to extend the model of goal-directed behaviour by including the potential benefits of webrooming and descriptive norms to scrutinise the…

Abstract

Purpose

This purpose of this paper is to extend the model of goal-directed behaviour by including the potential benefits of webrooming and descriptive norms to scrutinise the consumer's rationale and intent behind webrooming.

Design/methodology/approach

A survey instrument was employed to collect the data. A total of 324 usable responses were obtained, and the structural equation modelling technique was used for analysis.

Findings

The results of the study revealed that consumers utilised the information collected online to strike better deals offline. Also, webrooming not only stimulated smart shopper feelings amongst shoppers but also assisted them in avoiding certain risks associated with shopping online. Besides, support was also garnered for informative and possession benefits linked with webrooming. The findings demonstrated the positive impact of attitude, anticipated emotions and perceived behavioural control on desire, which in turn positively determined the intentions. Significant mediation impact was also observed between attitude and intentions via desire. However, past behaviour was evidenced to impact only intentions. Surprisingly, descriptive norms emerged as a stronger predictor of consumers' desire as opposed to subjective norms, which was found to be insignificant.

Research limitations/implications

Information search and switching costs associated with webrooming have not been considered in this study. A larger sample size would help draw broader generalisations.

Practical implications

While online retailers can utilise the findings of the study to convert webrooming shoppers into buyers, alternatively, offline stores can use the key insights to retain webroomers. Additionally, educators can use the findings of the study to teach the students about the changing retailing dynamics.

Originality/value

The present study emerges as the first one to incorporate cognitive, affective and habitual factors collectively for a better understanding of the webrooming phenomenon.

Details

International Journal of Retail & Distribution Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 7 July 2020

Sourabh Arora, Rashmi Ranjan Parida and Sangeeta Sahney

The present piece of research aims at enhancing our understanding of situational and intentional showrooming behaviour. The study further tests and validates a model based…

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Abstract

Purpose

The present piece of research aims at enhancing our understanding of situational and intentional showrooming behaviour. The study further tests and validates a model based on the stimulus–organism–response framework to draw richer insights.

Design/methodology/approach

The study adopts a two-phased approach to discover the consumers' rationale behind showrooming. In the first phase, a narrative-based examination followed by an inductive thematic analysis was employed. In the second phase, the stimulus–organism–response model was validated through structural equation modelling method.

Findings

The results of the study highlighted the factors that contribute to intentional and situational showrooming behaviour. Results show that consumers also showroom on account of situational circumstances such as assortment issues, poor sales-staff assistance and long payment queues at offline stores. However, intentional showroomers are primarily driven by perceived showrooming value which emerges as a combination of in-store search value and online purchase value. Past showrooming experience also plays a role in stimulating consumers to showroom. The results also revealed the moderating impact of product involvement and perceived product type, barring time pressure. The impact of showrooming self-efficacy was also observed.

Research limitations/implications

The study majorly validates the factors stimulating intentional showrooming conduct intertwined with product-related factors, time pressure and showrooming self-efficacy. Hence, the future scope of the study lies in quantitatively validating the findings concerning situational showroomers as this would help draw richer insights.

Practical implications

The findings of the study can be utilized by both offline and online retailers for managing showroomers.

Originality/value

The study offers rich insights on showrooming which has been identified as a major challenge being faced by offline retailers nowadays.

Details

International Journal of Retail & Distribution Management, vol. 48 no. 11
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 29 October 2018

Sourabh Arora and Sangeeta Sahney

Recent statistics concerning webrooming shoppers is indicative of the trending webrooming phenomenon, and points toward the dire need for the addressal of the issue. The…

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1454

Abstract

Purpose

Recent statistics concerning webrooming shoppers is indicative of the trending webrooming phenomenon, and points toward the dire need for the addressal of the issue. The purpose of this paper is to reason the consumer’s intentional visit to an online store prior to making purchases offline by linking it with perceived channel benefits and uncertainty reduction approach through an application of the theory of planned behavior.

Design/methodology/approach

A survey instrument was administered online, and a total of 374 responses were obtained. Respondents were queried with respect to the webrooming sequence, if at all they were into webrooming. The PLS-SEM was used to test the formulated hypotheses.

Findings

The factor “Access to reviews online” emerged as the prime perceived search benefit which drives consumers’ to first visit an online store, while factors like “access to touch and feel the product,” “better post-purchase services offline” and “immediate possession of product” induced customers to later purchase offline. Factors like “E-distrust” and “perceived risks related to purchasing online” notably determined consumer’s movement to the physical store for purchasing the product in the second phase of the webrooming sequence.

Research limitations/implications

A small sample size limits the authors from drawing definitive generalizations. Due to the lack of studies, individually examining webrooming conduct, a prior qualitative exploration can be conducted to draw more insights.

Practical implications

The findings of the study can be utilized by the online retailers for devising strategies to push the webroomers to make purchases online.

Social implications

The study creates awareness as to what motivates consumers to webroom, which has been realized as one of the serious issues being faced by the online retailers today.

Originality/value

This study addresses a key concern “webrooming phenomenon,” which has emerged as a critical challenge in the present retailing dynamics.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 30 no. 4
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 10 April 2017

Sourabh Arora, Kunal Singha and Sangeeta Sahney

Recent multichannel research suggests that consumers use multiple channels to reap attribute-based benefits which have led to showrooming phenomenon. The purpose of this…

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4827

Abstract

Purpose

Recent multichannel research suggests that consumers use multiple channels to reap attribute-based benefits which have led to showrooming phenomenon. The purpose of this paper is to investigate the reasons for consumers’ showrooming behaviour and propose a comprehensive model based on application and extension of the “Theory of planned behaviour”.

Design/methodology/approach

Using the probability sampling approach, 278 complete responses were obtained via web-based surveys for analysing the showrooming behaviour. The research model was tested using the “Partial least squares method” which follows a variance-based structural equation modelling approach.

Findings

The results of the study indicate that “touching and feeling the product” and “sales staff assistance” motivated customers to visit the physical store before buying online. “Better online service quality” and “lower prices online” induced customers to later purchase online. Price conscious customers and those with the ability to use multiple channels were more likely to engage in showrooming behaviour.

Research limitations/implications

The generalization of the findings may be limited because the data were collected from a small sample size. The subject calls for more extensive research for drawing generalizations due to lack of the substantive literature on the core area of study.

Practical implications

The model proposed will help retailers in understanding the showrooming phenomenon which recent researchers have considered as a threat to retail. The study provides basis for devising strategies to defend showrooming customers.

Originality/value

This paper adds to the body of knowledge in retailing by proposing a model on showrooming which is an emerging area of research in the present retail landscape.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 29 no. 2
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 1 June 2015

Vinita Kaura, Ch. S. Durga Prasad and Sourabh Sharma

The purpose of this paper is to examine the extent to which service quality, perceived price and fairness and service convenience influence customer satisfaction and…

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17682

Abstract

Purpose

The purpose of this paper is to examine the extent to which service quality, perceived price and fairness and service convenience influence customer satisfaction and customer loyalty for Indian retail banking sector. It further explores the role of customer satisfaction as mediating variable between service quality dimensions, perceived price and fairness, service convenience dimensions and customer loyalty.

Design/methodology/approach

A cross-sectional research on 445 retail banking customers through questionnaire is conducted. Population of study is valued retail urban customers of banks in Rajasthan, India, who frequently visit bank premises for transactions, have accounts in at least two banks and have availed of at least one information technology-based services. Responses are analyzed using factor analyses and regression analyses.

Findings

Results reveal that service quality dimensions, perceived price and fairness and service convenience dimensions have positive impact on customer satisfaction and customer loyalty. Moreover, customer satisfaction acts as mediating variable between its antecedents and customer loyalty.

Research limitations/implications

This study has taken into account a specific category of retail banking customers. Thus, it limits generalization of results to other banking population.

Practical implications

This study explains the importance of customer satisfaction for achieving customer loyalty for Indian retail banking sector.

Originality/value

The paper underlines the importance of customer satisfaction for achieving customer loyalty. Impact of SERVCON dimensions on customer loyalty is found rare in literature.

Details

International Journal of Bank Marketing, vol. 33 no. 4
Type: Research Article
ISSN: 0265-2323

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