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Article
Publication date: 15 September 2021

Sotiroula Liasidou, Christiana Stylianou, Galina Berjozkina and Zanete Garanti

This paper aims to provide an understanding of residents' perceptions of how tourism activity in a rural area impacts their environment as well as their economic and social lives…

Abstract

Purpose

This paper aims to provide an understanding of residents' perceptions of how tourism activity in a rural area impacts their environment as well as their economic and social lives individually and as a community.

Design/methodology/approach

As a primary method of data collection, semi-structured interviews were conducted with 20 residents in the rural areas of Cyprus.

Findings

The study's findings suggest that tourism activity in the rural areas provides a plethora of opportunities to residents, but comes with challenges and threats. Both social and environmental impacts are mainly for the benefit of the local communities as the engine of development. Emphasis is given to the revival of the local culture with the emergence of small and medium enterprises, along with the motivation of younger populations and women to become active entrepreneurs. However, a more holistic approach should be taken to sustainable tourism development in Cyprus, ensuring that all local communities have an opportunity to develop small-scale niche tourism products that enhance the image of rural destinations and which become a source of pride for the residents.

Originality/value

The study contributes to the literature by enhancing knowledge of the relationship between tourism and local rural communities. Shedding light on residents' perceptions by evaluating social and environmental impacts can guide government policy making and implementation.

Details

Worldwide Hospitality and Tourism Themes, vol. 13 no. 6
Type: Research Article
ISSN: 1755-4217

Keywords

Article
Publication date: 18 April 2017

Sotiroula Liasidou

In tourism literature, policy is synonymous with the involvement of the government in terms of planning, developing and organising the destination. In the case of the airline…

1084

Abstract

Purpose

In tourism literature, policy is synonymous with the involvement of the government in terms of planning, developing and organising the destination. In the case of the airline industry, policy is verified by a supranational body, the European Union, which sets outs guidelines for all member states. This paper aims to examine how the tourism policy and planning in Cyprus is formulated in an attempt to understand the strategic response of the airlines in the way they fulfil the aims of the tourism strategy.

Design/methodology/approach

The primary data are based on the results of 25 semi-structured, in-depth interviews with powerful and elite tourism and airline decision makers in Cyprus.

Findings

The results of the research suggest that the tourism policy should take into more consideration and develop strategic synergies and have tighter links with airlines companies in terms of planning and policy formation. This will enable the destination and the government to provide more realistic targets in tourism policies especially in islands. The airline network can both increase the number of arrival and diversify the demand all year round and offer more economic opportunities.

Originality/value

The study addresses two important aspects in terms of tourism development. The first is the policy initiative and the second is the role of the airlines’ for the purpose of tourism. Interrelation between tourism policies and airline developments are rather neglected in the tourism literature. Thus, this study highlights the point that in destination planning especially on islands, the airline decision-makers should participate in the policy making process and set more realistic targets. Additionally, airlines play an important role for destinations reaching numerical targets.

Details

Tourism Review, vol. 72 no. 1
Type: Research Article
ISSN: 1660-5373

Keywords

Article
Publication date: 18 August 2022

Sotiroula Liasidou, Zanete Garanti and Kosmas Pipyros

Air connectivity is one of the most important aspects of tourism development, especially for island state destinations (ISD) which rely on air travel for accessibility. The…

Abstract

Purpose

Air connectivity is one of the most important aspects of tourism development, especially for island state destinations (ISD) which rely on air travel for accessibility. The complexity of the tourism industry necessitates close interaction among involved stakeholders to ensure successful policy implementation of air transportation operations that facilitate tourism mobility at a destination.

Design/methodology/approach

In this paper self-administered questionnaires in a structured format were distributed to 200 managers. Additionally, seven unstructured follow-up interviews were conducted to enrich the content and better support the conclusions.

Findings

The results of the study suggest that air transportation and connectivity are not fully integrated with tourism policy and strategy planning. Yet it is crucial that a stakeholder approach is adopted that accounts for the needs of diverse stakeholders and airline strategies, along with a diversified tourism policy that can establish Cyprus as year-round destination.

Originality/value

The role of the airline industry in overall tourism strategy and policy is examined and the unique problems and challenges ISDs like Cyprus face in developing as a tourism destination and overcoming tourism seasonality are underlined.

Details

Worldwide Hospitality and Tourism Themes, vol. 14 no. 5
Type: Research Article
ISSN: 1755-4217

Keywords

Article
Publication date: 7 September 2018

Sotiroula Liasidou

Culture is an important motivation force to people within the context of tourism. It provides new opportunities for destinations to promote cultural elements and attract more…

1030

Abstract

Purpose

Culture is an important motivation force to people within the context of tourism. It provides new opportunities for destinations to promote cultural elements and attract more travellers. This study aims to investigate how the cultural heritage of Cyprus is promoted online and to identify whether the needs of travellers who focus on experiential aspects and prioritise culture can be fulfilled.

Design/methodology/approach

The research aim is fulfilled through a critical discourse analysis of selected WebPages concerning representation of the culture of Cyprus within the tourism context.

Findings

Eighteen websites were included, and the results suggest that Cyprus has Web exposure specifically promoting its cultural heritage. However, the websites have been established with different tourism scopes, with culture comprising just one part of the content. Thus, the development of specialised websites is dedicated exclusively to culture and tourism, and it seems appropriate to attract travellers interested in more educational activities with cultural and historical value. This approach would bring many benefits because this cohort of travellers is in an upper-scale tourist market.

Originality/value

This study is original in nature because it brings together the case of Cyprus, an island destination highly depended on tourism in relation to cultural tourism Web discourse. The promotion of cultural parameters will provide more opportunities for the island and escape from the 3S’s (sea, sun and sand) image to be positioned as a culturally sustainable destination.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 12 no. 3
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 19 August 2022

Sotiroula Liasidou, Kassandra Fella and Christiana Stylianou

The aim of this article is to examine Cyprus, an island highly dependent on tourism, by bringing together the aspects of accessibility as a holistic approach to sustainable…

Abstract

Purpose

The aim of this article is to examine Cyprus, an island highly dependent on tourism, by bringing together the aspects of accessibility as a holistic approach to sustainable tourism development and exploiting the potential for mitigating seasonality problems. Accessible tourism has remarkable potential as an emerging market in providing for the holistic development of destinations. Additionally, it can act as a market that can provide year-round demand through activities for people with disabilities (PwD). Seasonality is a significant issue, especially in small island destinations (SIDs) as there is a prevailing mass tourism mindset with a limited tourism season.

Design/methodology/approach

In total, 15 semi-structured interviews took place with tourism practitioners, the tourism industry's main stakeholders, and representatives of disability associations in Cyprus.

Findings

The study results suggest that a destination developed to satisfy the needs of PwD is beneficial in many aspects. Additionally, the increasing market of PwD offers an opportunity to address the problem of seasonality. However, this requires the development of a sustainable framework for tourism, including those facilities and activities that can satisfy the needs of PwD and provide opportunities for extended traveling throughout the year.

Originality/value

The study deals with an original topic of discussion since it examines accessibility in sustainable development and the effect on seasonality in SIDs.

Details

Worldwide Hospitality and Tourism Themes, vol. 14 no. 5
Type: Research Article
ISSN: 1755-4217

Keywords

Article
Publication date: 5 January 2023

Sotiroula Liasidou, Georgios Afxentiou, Elena Malkawi and George Antoniades

The aim of this paper is to investigate and define employees' professionalism in the hotel industry. A professional employee has specific core competencies and personal attributes…

Abstract

Purpose

The aim of this paper is to investigate and define employees' professionalism in the hotel industry. A professional employee has specific core competencies and personal attributes that improve the quality of service by resolving guest complaints, ensuring guest satisfaction and gaining a competitive advantage. In the hospitality industry, interaction with customers necessitates providing services of high standards that are characterised by professionalism.

Design/methodology/approach

This research deployed a quantitative methodology with self-administering questionnaires to hotel managers of 4-star and 5-star hotels.

Findings

The results of the study suggest that employees' professionalism in hotels includes skills combined with personality characteristics along with a passion for the profession. Thus, to attest to professionalism, managers must ensure that skills are adjusted to subject-specific knowledge and expertise while incorporating “social consciousness” as a constituent dimension of professionalism.

Originality/value

This study investigates the concept of professionalism as the main prerequisite for the delivery of exceptional hotel services and introduces the notion of “social consciousness” as an additional dimension of professionalism.

Details

EuroMed Journal of Business, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1450-2194

Keywords

Article
Publication date: 5 March 2018

Sotiroula Liasidou

The paper aims to bring together Limassol’s rich wine culture with the contemporary facet of its developing infrastructure and superstructure as a means through which to promote…

Abstract

Purpose

The paper aims to bring together Limassol’s rich wine culture with the contemporary facet of its developing infrastructure and superstructure as a means through which to promote this city as a tourist destination. Additionally, to identify how Limassol can be experienced in relation to the wine culture based on the experience economy model of Pine and Gilmore (1999) Limassol is a seaside city in Cyprus that has developed extensively over the past few years, with a new infrastructure and superstructure that attracts foreign investments. Additionally, the city has a rich wine history with a particular emphasis on “Commanadaria wine” that originates in the twelfth century and is directly linked with the Richard the Lionheart king of England and the Third Crusade.

Design/methodology/approach

The methodology used was qualitative research, and in particular semi-structured interviews with professionals involved in the tourism industry in Limassol. A particular method was used to understand the ways in which wine history and culture permeate and influence the contemporary way of life in Limassol as a tourist destination.

Findings

The main results of this study suggest that Limassol has the potential to become an important destination that fulfils the requirements of the experience economy as put forth by Pine and Gilmore (1999). However, the main hindrance is the lack of a constructive tourism policy exclusive on wine tourism that will give a stronger identity to Limassol.

Originality/value

This research is original in nature because it considers a novice geographical area, Limassol, in the academic field. Thus, it is set as the cornerstone for further investigation on wine and tourism in Limassol. The managerial implications of the study are related to the engagement in wine culture, and in providing a unique identity to the city that can be promoted internationally.

Details

Journal of Place Management and Development, vol. 11 no. 1
Type: Research Article
ISSN: 1753-8335

Keywords

Article
Publication date: 15 August 2022

Sotiroula Liasidou, Galina Berjozkina and Kosmas Pipyros

Generation Z, Millennials, young travellers or iGeneration represent the age range from 18 to 29 with uniquely different characteristics and tourism preferences. This study aims…

Abstract

Purpose

Generation Z, Millennials, young travellers or iGeneration represent the age range from 18 to 29 with uniquely different characteristics and tourism preferences. This study aims to understand the travel behaviour of young travellers in terms of the travel decisions they make and their involvement in tourism activity.

Design/methodology/approach

Primary data collection was facilitated by a focus group discussion with 12 participants from this age group.

Findings

Study results suggest that young travellers are attracted to technologically advanced destinations that provide multi-purpose experiences. Competitive tourism destinations are those adjusted to the needs of this cohort of travellers' propensity to embrace change and innovation. Considering the needs and expectations of young travellers is key to a destination's long-term survival and sustainability, as the market share of young travellers is rapidly growing.

Originality/value

The study looks at the trends in this emerging market segment and discusses new generational behaviour. Furthermore, the study provides insight into ways to make destinations attractive as year-round experiences and thereby control the problem of seasonality.

Details

Worldwide Hospitality and Tourism Themes, vol. 14 no. 5
Type: Research Article
ISSN: 1755-4217

Keywords

Article
Publication date: 30 August 2022

Zanete Garanti and Galina Berjozkina

This concluding article aims to summarize the key points and outcomes from the theme issue question: How could the Republic of Cyprus reduce the impact of seasonal tourism on…

329

Abstract

Purpose

This concluding article aims to summarize the key points and outcomes from the theme issue question: How could the Republic of Cyprus reduce the impact of seasonal tourism on long-term sustainable development? Which is a follow-up issue to the Cyprus sustainability theme issue published in Worldwide Hospitality and Tourism Themes volume 13 number 6 2021.

Design/methodology/approach

The paper summarizes the findings of the theme issue in relation to how stakeholders in the Republic of Cyprus can reduce the impact of severe tourism seasonality on long-term sustainable tourism development.

Findings

The findings of the articles in this theme issue explore the depth of the seasonality problem and its impact on the long-term sustainability of the small island state of Cyprus. Further, the articles in this collection explore potential remedies and ways to mitigate seasonality with the help of alternative, special interest tourism activities, improved air connectivity, established cluster-based activities, and improved accessibility to the island.

Originality/value

The articles in this issue provide perspectives from academics, practitioners, industry professionals, and policymakers on what steps could be taken to tackle increasing tourism seasonality that has profound effects on economic, social, and environmental sustainability in the island of Cyprus.

Details

Worldwide Hospitality and Tourism Themes, vol. 14 no. 5
Type: Research Article
ISSN: 1755-4217

Keywords

Content available
Article
Publication date: 5 March 2018

Dominic Medway, Gareth Roberts and Chloe Steadman

477

Abstract

Details

Journal of Place Management and Development, vol. 11 no. 1
Type: Research Article
ISSN: 1753-8335

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