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Article
Publication date: 1 November 2021

Roba Abbas and Albert Munoz

To explore the value and the case for designing antifragile socio-technical information systems (IS) in an era of big data, moving beyond traditional notions of IS design…

Abstract

Purpose

To explore the value and the case for designing antifragile socio-technical information systems (IS) in an era of big data, moving beyond traditional notions of IS design towards systems that can leverage uncertainty for gains.

Design/methodology/approach

A design science research (DSR) approach was adopted, comprising four stages, including problem identification and solutions definition, conceptual artifact or socio-technical system design, preliminary evaluation, and communication and knowledge capture.

Findings

A conceptual socio-technical artifact that identifies antecedents to antifragile IS design. When operationalised, the antecedents may produce the desired antifragile outcome. The antecedents are categorised as value propositions, design decisions and system capabilities.

Research limitations/implications

This research is conceptual in nature, applied and evaluated in a single big data analytics case study in Facebook-Cambridge Analytica. Future research should empirically validate across a range of real-world big data contexts, beyond the presented case study.

Practical implications

Uncertainty generally results in socio-technical system failures, impacting individuals, organisations and communities. Conversely, antifragile IS can respond favourably to the shocks and stressors brought forth by periods of elevated uncertainty.

Social implications

Antifragile IS can drive socio-technical systems to respond favourably to uncertainty and stressors. Typically, these socio-technical systems are large, complex structures, with increased connectivity and the requirement to generate, process, analyse and use large datasets. When these systems fail, it affects individuals, organisations and communities.

Originality/value

Existing IS design methodologies and frameworks largely ignore antifragility as a possible designable outcome. Extant research is limited to abstract architectural design, and approaches based on the proposition of principles. This research contributes to knowledge of antifragile IS design, by deriving a conceptual artifact or socio-technical system based on antecedent-outcome relationships that leverage uncertainty towards performance gains.

Details

Information Technology & People, vol. 34 no. 6
Type: Research Article
ISSN: 0959-3845

Keywords

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Article
Publication date: 28 August 2019

Kimia Ghaffari, Mohammad Lagzian, Mostafa Kazemi and Gholamreza Malekzadeh

Prior research on the area of internet of things (IoT) development has primarily emphasized the overview descriptions and rarely investigated this area from a…

Abstract

Purpose

Prior research on the area of internet of things (IoT) development has primarily emphasized the overview descriptions and rarely investigated this area from a socio-technical standpoint. However, IoT development is a socio-technical ensemble, which requires analysis with a simultaneous focus on both technical and non-technical issues. Hence, this paper aims to analyze the development of IoT through the lens of the socio-technical system (STS) theory.

Design/methodology/approach

Having reviewed the STS theory, the key components of the IoT development are identified using prior literature review and semi-structured interviews with experts involved in the Iranian IoT development effort.

Findings

As a result, this paper provides insight into the key socio-technical issues in the IoT development classified under technology, tasks, structure and actors as four components of STS. Moreover, the close connections between the components are clarified.

Originality/value

This research is among the earliest studies, which use the STS theory to investigate the IoT development. The conducted socio-technical analysis of this study may assist the governments, industries and entrepreneurs as the chief stakeholders of IoT development to better align their actions with each other and achieve a balance between both technical and social sides.

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Article
Publication date: 2 December 2019

Natalya Sergeeva and Naomi Liu

The purpose of this paper is to re-visit social construction of technology (SCOT) framework in understanding of innovation in the construction sector and unpack the role…

Abstract

Purpose

The purpose of this paper is to re-visit social construction of technology (SCOT) framework in understanding of innovation in the construction sector and unpack the role of innovation brokers in this context.

Design/methodology/approach

This is a conceptual paper adopting SCOT framework to understand innovation in the context of the construction sector. The role of innovation brokers is unpacked in the paper, currently under-explored in the construction innovation studies.

Findings

The authors suggest SCOT framework as a useful overarching frame through which to understand construction innovation. The authors argue that innovation brokers should be positioned to oversee the interface of multiple social groups.

Research limitations/implications

Further empirical research is proposed to test the theoretical assumptions outlined in the paper. The research agenda is to conduct further empirical research adopting a socio-technical theoretical lens and appropriate qualitative or mixed-design methodologies. There are other socio-technical theoretical frameworks that could be used to explore socio-technical interactions in different ways, e.g. socio-technical systems theory, sociomateriality, actor-network theory, etc.

Practical implications

Three propositions are developed regarding the position of an innovation broker from the perspectives of multi-social-groups interfaces, shifting significance of the roles of innovation broker and the collaboration with government.

Originality/value

The authors outline the value of SCOT framework for innovation study within project-based construction sector. The authors contribute to better understanding of the role of innovation brokers in the system of construction innovation.

Details

Construction Innovation , vol. 20 no. 2
Type: Research Article
ISSN: 1471-4175

Keywords

Content available
Article
Publication date: 7 April 2020

Dora E. Bock, Jeremy S. Wolter and O.C. Ferrell

Artificial intelligence (AI) is currently having a dramatic impact on marketing. Future manifestations of AI are expected to bring even greater change, possibly ushering…

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2585

Abstract

Purpose

Artificial intelligence (AI) is currently having a dramatic impact on marketing. Future manifestations of AI are expected to bring even greater change, possibly ushering in the realization of the fourth industrial revolution. In accord with such expectations, this paper aims to examine AI’s current and potential impact on prominent service theories as related to the service encounter.

Design/methodology/approach

This paper reviews dominant service theories and their relevance to AI within the service encounter.

Findings

In doing so, this paper presents an integrated definition of service AI and identifies the theoretical upheaval it creates, triggering a plethora of key research opportunities.

Originality/value

Although scholars and practitioners are gaining a deeper understanding of AI and its role in services, this paper highlights that much is left to be explored. Therefore, service AI may require substantial modifications to existing theories or entirely new theories.

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Article
Publication date: 17 October 2016

Shan Liu, Fan Xia, Jinlong Zhang and Lin Wang

Although crowdsourcing has gained significant attention and is being used by numerous companies to develop new products and solve practical issues, the performance of…

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1150

Abstract

Purpose

Although crowdsourcing has gained significant attention and is being used by numerous companies to develop new products and solve practical issues, the performance of crowdsourcing is not optimistic. The purpose of this paper is to develop a validated risk profile of crowdsourcing and investigate the relationships among different types of risks and those between risks and performance in crowdsourcing.

Design/methodology/approach

Based on the quantitative data collected from 136 crowdsourcing participants in China, two dimensions (i.e. social system and technical system risks) and five sub-dimensions (i.e. crowdsourcer, relationship, crowdsourcee, complexity, and requirement) of crowdsourcing risks are developed and validated. A theoretical model that integrates crowdsourcing risks and performance is developed. The technique of partial least squares is employed to assess the measurement model and test the hypotheses.

Findings

The empirical evidence determines the positive association of social system risks with technical system risks, which in turn negatively affect crowdsourcing performance. Specifically, relationship risk is positively affected by crowdsourcer and crowdsourcee risks, and these risks positively affect requirement and complexity risks. However, requirement and complexity risks negatively affect crowdsourcing performance.

Originality/value

This study explores the interrelationship between various risks and the relationship between risk and performance in the context of crowdsourcing by integrating risk-based view with socio-technical theory. Systematic but different risk mitigation strategies should be designed in crowdsourcing to manage risks and enhance performance.

Details

Management Decision, vol. 54 no. 9
Type: Research Article
ISSN: 0025-1747

Keywords

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Article
Publication date: 4 August 2020

Donghee Shin and Mohammed Ibahrine

With the conceptualization of the blockchain as a socio-technical assemblage, this study aims to critically examine the blockchain initiatives in Korea in terms of the…

Abstract

Purpose

With the conceptualization of the blockchain as a socio-technical assemblage, this study aims to critically examine the blockchain initiatives in Korea in terms of the opportunities, risks and challenges embedded in their development.

Design/methodology/approach

This paper analyzes blockchain design and development from socioecological views: social, technological and cultural phenomena that represent the strategic interaction among people, technology and society. The qualitative data were collected from a variety of sources and diverse means.

Findings

The results imply that blockchain needs a close socio-technical examination to avoid simplistic assumptions of its promises and pitfalls. The development of blockchains in Korea will need to consider a range of socio-technical issues to facilitate the best outcomes for blockchain in society.

Research limitations/implications

Despite proactive drives, new risks, such as security, privacy and transparency, emerge as critical concerns of the social implications of the blockchain and their impact on the new digital environment. Questions are raised as to how to govern blockchains, and how to address the unexpected outcomes that such a policy choice may have on society and industry.

Originality/value

The sociopolitical implications of Korean blockchains are examined to identify key concerns and issues as the country progresses rapidly toward a blockchain-driven society.

Details

Digital Policy, Regulation and Governance, vol. 22 no. 3
Type: Research Article
ISSN: 2398-5038

Keywords

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Article
Publication date: 16 August 2013

Justin Bitter, Elizabeth van Veen‐Berkx, Hein G. Gooszen and Pierre van Amelsvoort

The aim of this paper is to describe the factors that contribute to understanding how collaboration improves performance in operating rooms (ORs) after introducing the…

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4931

Abstract

Purpose

The aim of this paper is to describe the factors that contribute to understanding how collaboration improves performance in operating rooms (ORs) after introducing the concept of cross‐functional OR scheduling teams.

Design/methodology/approach

The concept was investigated at Radboud University Nijmegen Medical Center (RUNMC) in The Netherlands and used on an innovative path based on socio‐technical systems (STS) principles designed to address non‐routine tasks, variety, interferences and errors related to OR scheduling, with the aim of increasing both staff productivity and patient safety. The effects of implementing preoperative cross‐functional teams in the OR were compared qualitatively. The researcher observed all of the team meetings, available data and documentation, and 13 semi‐structured interviews were performed with team members for collecting additional data.

Findings

In the literature, it was found that the theory of socio‐technical systems and the fields of group dynamics and self‐managing teams fit the OR setting. The author applied six elements of these theories (setting common goals, cohesion, openness, single‐loop and double‐loop learning, feedback, and control options) to the aspects found in the study. The qualitative findings revealed that high‐performing teams were able to identify bottlenecks in order to improve continuity of care. The cross‐functional teams used several performance indicators to gain insight into their own performance. Consequently, through collaboration, these teams were able to minimise interference and therefore learn. Cross‐functional teams learned how to address interferences and improve their quality of service through improved collaboration and the improved use of control mechanisms.

Practical implications

This research highlights the importance of team‐based approaches and the need to improve collaboration between healthcare professionals.

Originality/value

The paper confirms the value of implementing the socio‐technical systems theory to improve collaboration between healthcare professionals. This case study is a valuable contribution, as it focuses on team‐based organisation in preparing an OR schedule.

Details

Team Performance Management: An International Journal, vol. 19 no. 5/6
Type: Research Article
ISSN: 1352-7592

Keywords

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Article
Publication date: 27 May 2014

Wael Hadid and S. Afshin Mansouri

The extant literature on lean service reveals a noticeable lack of theoretical models establishing the core constructs of lean service, their interrelation and impact on…

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5001

Abstract

Purpose

The extant literature on lean service reveals a noticeable lack of theoretical models establishing the core constructs of lean service, their interrelation and impact on organizational performance. The purpose of this paper is to address this gap by proposing a theoretical model in which lean constructs are identified and operationalized to establish their interrelation and impact on organizational performance.

Design/methodology/approach

This paper synthesizes information drawing on a systematic review of the literature on lean service, other relevant academic literature to develop a theoretical model and a set of propositions. Drawing on the universal theory, socio-technical systems theory and contingency theory (CT), the paper highlights and clarifies the potential impact of lean service on operational and financial performance.

Findings

This study identifies a comprehensive set of lean technical practices, lean supportive practices, inhibitors and expected outcome of lean service. Expected relationships among those constructs are established by developing a conceptual framework with several propositions based on the relevant literature and the socio-technical system theory, the universal perspective and the CT, when relevant. Moreover, six influential contextual variables on the lean-performance relation are identified based on a review of the management accounting literature, organizational strategy literature and diversification literature to overcome limitations of previous studies.

Originality/value

This paper covers a gap in the literature by identifying and operationalizing lean service constructs and offering a theoretical model with several propositions that establish relationships between lean constructs and overcome limitations in previous studies by identifying six contextual variables that are important factors in the lean-performance associations.

Details

International Journal of Operations & Production Management, vol. 34 no. 6
Type: Research Article
ISSN: 0144-3577

Keywords

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Article
Publication date: 5 November 2020

Pallavi R. Kamath, Yogesh P. Pai and Nandan K.P. Prabhu

This study aims to explore whether frontline employees' service recovery performance as well as customers' recovery satisfaction (RS) act as mediating mechanisms that…

Abstract

Purpose

This study aims to explore whether frontline employees' service recovery performance as well as customers' recovery satisfaction (RS) act as mediating mechanisms that simultaneously transmit the positive influence of an integrated service recovery system (SRS) on customers' service loyalty (SL).

Design/methodology/approach

A total of 134 useable retail banking branch cases (including responses from 134 branch heads, 439 frontline employees and 941 customers) were used to test our model using the partial least squares structural equation modeling (PLS-SEM) approach.

Findings

Service recovery system, measured as a higher-order multidimensional construct, has a strong and positive influence on customers' SL. Besides, service recovery performance partially mediates, along with RS, the relationship between SRS and SL. Finally, customers' recovery satisfaction has the strongest influence on service loyalty.

Practical implications

This study strongly suggests that practitioners not only focus on implementing an effective SRS but also on leveraging service recovery performance and RS to build sustained customers' loyalty. Practitioners must provide more attention to training their frontline employees, reward and recognize employees and continually evaluate their employees' recovery efforts.

Originality/value

The role of frontline employees' service recovery performance and customers' RS as mediating mechanisms in transmitting the positive effect of SRS on customers' SL is investigated using the combined perspectives of social-technical system theory and interdependence theory.

Details

Journal of Service Theory and Practice, vol. 30 no. 6
Type: Research Article
ISSN: 2055-6225

Keywords

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Article
Publication date: 1 September 2005

Li‐Ling Hsu

The purpose of this paper is to examine the impacts of supply chain management (SCM) benefits on the interactive performance between supply chain members.

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4775

Abstract

Purpose

The purpose of this paper is to examine the impacts of supply chain management (SCM) benefits on the interactive performance between supply chain members.

Design/methodology/approach

The contingency theory and socio‐technical theory were applied in the construction of the research model. Four constructs were adopted for the development of the research model: contingency factors, interaction process, interactive performance, and SCM system benefits.

Findings

To respond to the challenges in global markets, an increasing number of enterprises strive for better profits by working closely with suppliers. As the interaction increases, the buyer‐seller relationship changes accordingly.

Research limitations/implications

Empirical studies require further analysis and suggestions were also made for further explication.

Practical implications

The interaction between the manufacturing and marketing departments is a determinant for the firm's competitive advantages.

Originality/value

Interviews with six case firms in the information/electronic industry show that external and internal factors affect the interaction between supply chain members and result performance improvement.

Details

Industrial Management & Data Systems, vol. 105 no. 7
Type: Research Article
ISSN: 0263-5577

Keywords

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