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Article
Publication date: 1 November 2021

Roba Abbas and Albert Munoz

To explore the value and the case for designing antifragile socio-technical information systems (IS) in an era of big data, moving beyond traditional notions of IS design…

Abstract

Purpose

To explore the value and the case for designing antifragile socio-technical information systems (IS) in an era of big data, moving beyond traditional notions of IS design towards systems that can leverage uncertainty for gains.

Design/methodology/approach

A design science research (DSR) approach was adopted, comprising four stages, including problem identification and solutions definition, conceptual artifact or socio-technical system design, preliminary evaluation, and communication and knowledge capture.

Findings

A conceptual socio-technical artifact that identifies antecedents to antifragile IS design. When operationalised, the antecedents may produce the desired antifragile outcome. The antecedents are categorised as value propositions, design decisions and system capabilities.

Research limitations/implications

This research is conceptual in nature, applied and evaluated in a single big data analytics case study in Facebook-Cambridge Analytica. Future research should empirically validate across a range of real-world big data contexts, beyond the presented case study.

Practical implications

Uncertainty generally results in socio-technical system failures, impacting individuals, organisations and communities. Conversely, antifragile IS can respond favourably to the shocks and stressors brought forth by periods of elevated uncertainty.

Social implications

Antifragile IS can drive socio-technical systems to respond favourably to uncertainty and stressors. Typically, these socio-technical systems are large, complex structures, with increased connectivity and the requirement to generate, process, analyse and use large datasets. When these systems fail, it affects individuals, organisations and communities.

Originality/value

Existing IS design methodologies and frameworks largely ignore antifragility as a possible designable outcome. Extant research is limited to abstract architectural design, and approaches based on the proposition of principles. This research contributes to knowledge of antifragile IS design, by deriving a conceptual artifact or socio-technical system based on antecedent-outcome relationships that leverage uncertainty towards performance gains.

Details

Information Technology & People, vol. 34 no. 6
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 27 September 2022

Erin Jade Twyford and Roba Abbas

This paper aims to present a preliminary exploration of the intersections between the accounting and information systems (IS) disciplines. Using the illustrative example…

Abstract

Purpose

This paper aims to present a preliminary exploration of the intersections between the accounting and information systems (IS) disciplines. Using the illustrative example of the COVIDSafe app, released by the Australian federal government in response to the “wicked problem” of COVID-19, we demonstrate the value of interdisciplinarity to broaden the boundaries of accounting beyond a technical orientation to encompass social and moral considerations.

Design/methodology/approach

We apply a high-level view of socio-technical theory derived from the IS discipline by using a close-reading method of publicly available media and federal government sources related to the COVIDSafe app collected between April 2020 and April 2021. This theoretical lens allows for an enhanced understanding of the technical, environmental/regulatory, and social subsystems relating to accounting and accountability while supporting interdisciplinary reflection.

Findings

Addressing complex and wicked problems in accounting requires interdisciplinary approaches, whereby the accounting discipline must move beyond its technical origins. Dialogue between the accounting and IS disciplines is necessary to gain a deeper appreciation of the social, technical and moral implications of accounting in context.

Research limitations/implications

Viewing accounting beyond a technical practice through collaboration between accounting and IS offers a theorisation to consider the multi-dimensional nature of complex societal challenges. This theorisation can support the advancement of our practice and research meaningfully toward a view of accounting that centres on ideas of the public interest and the betterment of society. There remains much scope for progressing this dialogue, and we commend other scholars to engage in interdisciplinary work on the boundaries of accounting.

Originality/value

This study illustrates opportunities for accounting and IS approaches to solving “grand challenges”. Further, the study answers multiple calls for interdisciplinary discourse in accounting scholarship by contributing a socio-technical framing toward addressing complex challenges in our calculative era by initiating a dialogue that moves beyond accounting's traditional technical practice or the “accounting information systems” context.

Details

Meditari Accountancy Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2049-372X

Keywords

Article
Publication date: 28 August 2019

Kimia Ghaffari, Mohammad Lagzian, Mostafa Kazemi and Gholamreza Malekzadeh

Prior research on the area of internet of things (IoT) development has primarily emphasized the overview descriptions and rarely investigated this area from a…

Abstract

Purpose

Prior research on the area of internet of things (IoT) development has primarily emphasized the overview descriptions and rarely investigated this area from a socio-technical standpoint. However, IoT development is a socio-technical ensemble, which requires analysis with a simultaneous focus on both technical and non-technical issues. Hence, this paper aims to analyze the development of IoT through the lens of the socio-technical system (STS) theory.

Design/methodology/approach

Having reviewed the STS theory, the key components of the IoT development are identified using prior literature review and semi-structured interviews with experts involved in the Iranian IoT development effort.

Findings

As a result, this paper provides insight into the key socio-technical issues in the IoT development classified under technology, tasks, structure and actors as four components of STS. Moreover, the close connections between the components are clarified.

Originality/value

This research is among the earliest studies, which use the STS theory to investigate the IoT development. The conducted socio-technical analysis of this study may assist the governments, industries and entrepreneurs as the chief stakeholders of IoT development to better align their actions with each other and achieve a balance between both technical and social sides.

Article
Publication date: 8 February 2022

Xinying Yu, Shi Xu and Mark Ashton

The use of artificial intelligence (AI) in the workplace is on the rise. To help advance research in this area, the authors synthesise the academic research and develop…

Abstract

Purpose

The use of artificial intelligence (AI) in the workplace is on the rise. To help advance research in this area, the authors synthesise the academic research and develop research propositions on the antecedents and consequences of AI adoption and application in the workplace to guide future research. The authors also present AI research in the socio-technical system context to provide a springboard for new research to fill the knowledge gap of the adoption and application of AI in the workplace.

Design/methodology/approach

This paper summarises the existing literature and builds a theoretically grounded conceptual framework on the socio-technical system theory that captures the essence of the impact of AI in the workplace.

Findings

The antecedents of AI adoption and application include personnel subsystem, technical subsystem, organisational structure subsystem and environmental factors. The consequences of AI adoption and application include individual, organisational and employment-related outcomes.

Practical implications

A research agenda is provided to identify and discuss future research that comprises not only insightful theoretical contributions but also practical implications. A greater understanding of AI adoption from socio-technical system perspective will enable managers and practitioners to develop effective AI adoption strategies, enhance employees' work experience and achieve competitive advantage for organisations.

Originality/value

Drawing on the socio-technical system theory, the proposed conceptual framework provides a comprehensive understanding of the antecedents and consequences of AI adoption and application in the work environment. The authors discuss the main contributions to theory and practice, along with potential future research directions of AI in the workplace related to three key themes at the individual, organisational and employment level.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 2 December 2019

Natalya Sergeeva and Naomi Liu

The purpose of this paper is to re-visit social construction of technology (SCOT) framework in understanding of innovation in the construction sector and unpack the role…

Abstract

Purpose

The purpose of this paper is to re-visit social construction of technology (SCOT) framework in understanding of innovation in the construction sector and unpack the role of innovation brokers in this context.

Design/methodology/approach

This is a conceptual paper adopting SCOT framework to understand innovation in the context of the construction sector. The role of innovation brokers is unpacked in the paper, currently under-explored in the construction innovation studies.

Findings

The authors suggest SCOT framework as a useful overarching frame through which to understand construction innovation. The authors argue that innovation brokers should be positioned to oversee the interface of multiple social groups.

Research limitations/implications

Further empirical research is proposed to test the theoretical assumptions outlined in the paper. The research agenda is to conduct further empirical research adopting a socio-technical theoretical lens and appropriate qualitative or mixed-design methodologies. There are other socio-technical theoretical frameworks that could be used to explore socio-technical interactions in different ways, e.g. socio-technical systems theory, sociomateriality, actor-network theory, etc.

Practical implications

Three propositions are developed regarding the position of an innovation broker from the perspectives of multi-social-groups interfaces, shifting significance of the roles of innovation broker and the collaboration with government.

Originality/value

The authors outline the value of SCOT framework for innovation study within project-based construction sector. The authors contribute to better understanding of the role of innovation brokers in the system of construction innovation.

Details

Construction Innovation , vol. 20 no. 2
Type: Research Article
ISSN: 1471-4175

Keywords

Content available
Article
Publication date: 7 April 2020

Dora E. Bock, Jeremy S. Wolter and O.C. Ferrell

Artificial intelligence (AI) is currently having a dramatic impact on marketing. Future manifestations of AI are expected to bring even greater change, possibly ushering…

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Abstract

Purpose

Artificial intelligence (AI) is currently having a dramatic impact on marketing. Future manifestations of AI are expected to bring even greater change, possibly ushering in the realization of the fourth industrial revolution. In accord with such expectations, this paper aims to examine AI’s current and potential impact on prominent service theories as related to the service encounter.

Design/methodology/approach

This paper reviews dominant service theories and their relevance to AI within the service encounter.

Findings

In doing so, this paper presents an integrated definition of service AI and identifies the theoretical upheaval it creates, triggering a plethora of key research opportunities.

Originality/value

Although scholars and practitioners are gaining a deeper understanding of AI and its role in services, this paper highlights that much is left to be explored. Therefore, service AI may require substantial modifications to existing theories or entirely new theories.

Article
Publication date: 10 January 2022

Yingying Hu, Ling Zhao, Sumeet Gupta and Xiuhong He

The purpose of this paper is twofold: first, to explore the negative consequences of ubiquitous connectivity enabled by personal IT ensembles (PITEs) usage; and second, to…

219

Abstract

Purpose

The purpose of this paper is twofold: first, to explore the negative consequences of ubiquitous connectivity enabled by personal IT ensembles (PITEs) usage; and second, to investigate the gender differences in the adverse effects of ubiquitous connectivity.

Design/methodology/approach

This study employs a socio-technical approach to identify the technical and interpersonal dimensions of PITE-enabled ubiquitous connectivity and develops a theoretical model to investigate their stress-inducing effects based on the framework of technostress. Furthermore, the moderating role of gender is examined based on the social role theory. The authors test the model on a sample of 439 Chinese netizens.

Findings

Ubiquitous technical and interpersonal connectivity induce four stressors: information overload, communication overload, life invasion and privacy invasion. These stressors further lead to psychological exhaustion and reluctance to try new ITs. The ubiquitous technical connectivity exerts stronger effects on stressors for female users than male users, and interpersonal connectivity exerts a stronger effect for male users than female users.

Originality/value

This study primarily contributes to the small amount of research on PITE-enabled ubiquitous connectivity by considering ubiquitous connectivity from a socio-technical perspective and examining the stress-related effects and outcomes of both technical and interpersonal dimensions of ubiquitous connectivity. This study also provides valuable insights into the gender differences in the stress-inducing effects of the two dimensions of ubiquitous connectivity.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 5 July 2022

Jiaxin Xue, Zhaohua Deng, Tailai Wu and Zhuo Chen

This article aims to explore the factors influencing patients' distrust toward doctors in online health community.

Abstract

Purpose

This article aims to explore the factors influencing patients' distrust toward doctors in online health community.

Design/methodology/approach

This study leveraged the distrust construct model and socio-technical systems theory to establish a research model. The authors used the survey method to validate the research model by developing and distributing questionnaires to online health community users. 518 valid responses were collected.

Findings

The data analysis results showed that patients' distrusting beliefs were significantly related to their distrust toward doctors in online health communities. Meanwhile, social factors included perceived egoism and lack of expertise; whereas technical factors included no structural assurance, and lack of third-party recognition.

Originality/value

This study not only provides a solid and comprehensive theoretical understanding of patient distrust toward doctors in online health communities but also could serve as the basis to relieve the distrust between patients and doctors in online health communities, or even in the offline environment.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 17 October 2016

Shan Liu, Fan Xia, Jinlong Zhang and Lin Wang

Although crowdsourcing has gained significant attention and is being used by numerous companies to develop new products and solve practical issues, the performance of…

1211

Abstract

Purpose

Although crowdsourcing has gained significant attention and is being used by numerous companies to develop new products and solve practical issues, the performance of crowdsourcing is not optimistic. The purpose of this paper is to develop a validated risk profile of crowdsourcing and investigate the relationships among different types of risks and those between risks and performance in crowdsourcing.

Design/methodology/approach

Based on the quantitative data collected from 136 crowdsourcing participants in China, two dimensions (i.e. social system and technical system risks) and five sub-dimensions (i.e. crowdsourcer, relationship, crowdsourcee, complexity, and requirement) of crowdsourcing risks are developed and validated. A theoretical model that integrates crowdsourcing risks and performance is developed. The technique of partial least squares is employed to assess the measurement model and test the hypotheses.

Findings

The empirical evidence determines the positive association of social system risks with technical system risks, which in turn negatively affect crowdsourcing performance. Specifically, relationship risk is positively affected by crowdsourcer and crowdsourcee risks, and these risks positively affect requirement and complexity risks. However, requirement and complexity risks negatively affect crowdsourcing performance.

Originality/value

This study explores the interrelationship between various risks and the relationship between risk and performance in the context of crowdsourcing by integrating risk-based view with socio-technical theory. Systematic but different risk mitigation strategies should be designed in crowdsourcing to manage risks and enhance performance.

Details

Management Decision, vol. 54 no. 9
Type: Research Article
ISSN: 0025-1747

Keywords

Article
Publication date: 4 August 2020

Donghee Shin and Mohammed Ibahrine

With the conceptualization of the blockchain as a socio-technical assemblage, this study aims to critically examine the blockchain initiatives in Korea in terms of the…

Abstract

Purpose

With the conceptualization of the blockchain as a socio-technical assemblage, this study aims to critically examine the blockchain initiatives in Korea in terms of the opportunities, risks and challenges embedded in their development.

Design/methodology/approach

This paper analyzes blockchain design and development from socioecological views: social, technological and cultural phenomena that represent the strategic interaction among people, technology and society. The qualitative data were collected from a variety of sources and diverse means.

Findings

The results imply that blockchain needs a close socio-technical examination to avoid simplistic assumptions of its promises and pitfalls. The development of blockchains in Korea will need to consider a range of socio-technical issues to facilitate the best outcomes for blockchain in society.

Research limitations/implications

Despite proactive drives, new risks, such as security, privacy and transparency, emerge as critical concerns of the social implications of the blockchain and their impact on the new digital environment. Questions are raised as to how to govern blockchains, and how to address the unexpected outcomes that such a policy choice may have on society and industry.

Originality/value

The sociopolitical implications of Korean blockchains are examined to identify key concerns and issues as the country progresses rapidly toward a blockchain-driven society.

Details

Digital Policy, Regulation and Governance, vol. 22 no. 3
Type: Research Article
ISSN: 2398-5038

Keywords

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