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Article
Publication date: 16 March 2015

George Huber

– The purpose of this paper is to explain how an organization’s performance measurement system can influence the appropriateness of an organization’s responses to threats.

Abstract

Purpose

The purpose of this paper is to explain how an organization’s performance measurement system can influence the appropriateness of an organization’s responses to threats.

Design/methodology/approach

Inductive and deductive reasoning, drawing on major theories and on empirical findings in the management literature.

Findings

An organization’s performance measurement system can influence the effectiveness of the organization’s detections of threats and the appropriateness of the organization’s responses to threats and, in these ways, contribute to the organization’s robustness and sustainability.

Practical implications

Formation of an appropriate performance management system can prove critical to both detection of and responses to organizational threats. As such, an organizational performance management system can contribute to organizational robustness and sustainability.

Originality/value

The idea, that an organization’s performance measurement system can influence the effectiveness of the organization’s detections of threats and the appropriateness of the organization’s responses to threats, is not articulated in the management literature. Thus, the research reported here is original and would seem to have value to the research community, the organization design community (as an organization’s control systems are an important component of its architecture), and the management community.

Details

Measuring Business Excellence, vol. 19 no. 1
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 December 1995

David Sinclair and Mohamed Zairi

In the third of three articles introduces a model of totalquality‐based performance measurement. The model includes five sections:strategy development and goal deployment;…

Abstract

In the third of three articles introduces a model of total quality‐based performance measurement. The model includes five sections: strategy development and goal deployment; process management and measurement; performance appraisal and management; break‐point performance assessment and reward and recognition systems. Each section of the model is introduced, and validated by the results of a survey of the performance measurement systems in a postal survey of 115 companies.

Details

Business Process Re-engineering & Management Journal, vol. 1 no. 3
Type: Research Article
ISSN: 1355-2503

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Article
Publication date: 6 November 2009

Dominic Mwenja and Alfred Lewis

This paper aims to examine the impact of board of directors on the performance of not‐for‐profit (NFP) organizations. The study also aims to utilize the six dimensions of…

Abstract

Purpose

This paper aims to examine the impact of board of directors on the performance of not‐for‐profit (NFP) organizations. The study also aims to utilize the six dimensions of effective board performance as suggested by Chait et al., using the theoretical explanations of the resource dependency theory, the agency theory, and the group/decision processes theory. By explaining how these board activities influence organizational performance, we can begin to understand the importance of board influence in determining organizational effectiveness as measured by organizational performance.

Design/methodology/approach

For the purpose of this study, organizational performance attributes are used in line with the strategy used by Nobbie and Brudney. The measurement used includes the perception of board members' view of the overall success in meeting organizational goals, increase or decrease in the number of programs offered by the organization, improvement in the quality of service offered by the organization, and the level of satisfaction by the clients with the level of service provided.

Findings

The survey revealed that the strategic and the political dimensions have a stronger relationship with the perceived organizational performance in nonprofit organizations as compared to the other dimensions.

Research limitations/implications

Given that the majority of the respondents (30) of the study served in religious organizations, this may have skewed the results toward a certain direction that is difficult to ascertain until other studies compare results across different NFP classifications. This suggests that it is important to repeat such a study with a much diverse group of NFPs in addition to measuring other board and organizational dimensions such as board size, executive perceptions, and organization size, and age.

Practical implications

The efforts to link board effectiveness and organizational performance will remain tenuous at best. This is an illusive phenomenon that will continue to elude researchers as long as the dimensions of board effectiveness and organizational performance remain perceptual. The need to understand the strategic orientation of NFPs governance is even greater as these organizations continue to play a major role in the lives of ordinary people in various communities around the world.

Originality/value

In order to understand the effectiveness of the board in NFPs, this study examines three theoretical perspectives that can be utilized to connect the different dimensions of board performance and organizational performance. In previous research, Chait et al. examined the practices of board members at independent colleges and identified six competencies of effective boards. The identified dimensions are: contextual: effective boards understand and take into consideration the culture and norms of the organization they govern; educational: effective boards ensure that their members are knowledgeable about the organization and the board's roles, responsibilities, and performance; interpersonal: effective boards nurture the development of their members as a working group, attend to the board's collective welfare, and foster a sense of cohesiveness; analytical: effective boards recognize the complexities and subtleties of issues and accept ambiguity and uncertainty as healthy preconditions for critical discussions. They raise doubts, explore trade‐offs, and encourage differences of opinion; political: effective boards accept as a primary responsibility the need to develop and maintain healthy relationships among major constituencies; and strategic: effective boards help their organizations envision a direction and shape a strategy for the future. They anticipate potential problems and act before issues become crises.

Details

Business Strategy Series, vol. 10 no. 6
Type: Research Article
ISSN: 1751-5637

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Article
Publication date: 15 November 2011

Virpi Sillanpää

This paper aims to identify the focal elements of performance in Finnish welfare service organisations, how performance is measured in welfare services, and what are

Abstract

Purpose

This paper aims to identify the focal elements of performance in Finnish welfare service organisations, how performance is measured in welfare services, and what are management needs regarding the development of performance measurement in the sector.

Design/methodology/approach

First, the relevant performance management literature of welfare services is reviewed, then interviews with 15 managers of Finnish welfare service organisations in public, nonprofit and for‐profit sectors are reported.

Findings

The paper identifies the key elements of performance in Finnish welfare services. The results of the research indicate that Finnish welfare service organisations are relatively active in their performance measurement. Development needs relate to acquiring more systematic performance measurement approaches and new measures for the quality and long‐term effects of services.

Practical implications

Research elaborates the concept of performance in welfare services, thus enabling practitioners to analyse and develop their organisations' performance. The summary of current measurement practices and development needs in current practices serves to develop suitable performance management tools for welfare services.

Originality/value

In welfare services, performance management is a rather complex issue. Research on the topic, especially that on nonprofit, for‐profit and public Finnish welfare service organisations. is meager. This paper provides new information about the issue in Finnish welfare services.

Details

Measuring Business Excellence, vol. 15 no. 4
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 August 1995

David Sinclair and Mohamed Zairi

The case study analysis presented in the first article allowed thegeneration of a preliminary model of total quality‐based performancemeasurement systems. This second of…

Abstract

The case study analysis presented in the first article allowed the generation of a preliminary model of total quality‐based performance measurement systems. This second of three articles uses the data obtained from 15 case studies to develop and refine the model by the use of cross‐case analysis and comparison of the findings with literature, following the approach suggested by Kathleen Eisenhardt.

Details

Business Process Re-engineering & Management Journal, vol. 1 no. 2
Type: Research Article
ISSN: 1355-2503

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Article
Publication date: 1 February 2001

Jeroen Singels, Gwenny Ruël and Henny van de Water

In this article, the relationship is studied between certification on the ISO 9000 series and the performance of organizations. It is often claimed that ISO certification…

Abstract

In this article, the relationship is studied between certification on the ISO 9000 series and the performance of organizations. It is often claimed that ISO certification generates an improvement in the performance of organizations. This research aims to find out if ISO certification indeed results in better performance outcomes for organizations. This is of importance, for example, for those organizations that seek ISO certification in order to improve their performances. To test the hypothesis, an instrument is developed to measure the performance. The performance of organizations is operationalized through five performance indicators, which were derived from the literature: production process, company result, customer satisfaction, personnel motivation, and investment on means. Besides this main research interest the question is posed if other factors can explain for the performance. The concept of motivation is introduced which is the focus of the second part of the study.

Details

International Journal of Quality & Reliability Management, vol. 18 no. 1
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 March 2008

Rene G. Rendon

Performance measurement has been receiving increased attention in public organizations. As performance measurement systems begin to take on a central focus by public…

Abstract

Performance measurement has been receiving increased attention in public organizations. As performance measurement systems begin to take on a central focus by public sector organizations, the challenges of measuring and improving critical organizational processes continue to increase in importance. Furthermore, as the procurement process continues to gain critical importance in public sector organizations, the need to apply specific performance measurement methods to measure and improve the procurement processes is essential for mission success. This article introduces the Contract Management Maturity Model (CMMM) as a method for assessing, measuring, and improving an organization’s procurement processes. The results of the case study describe the organizational benefits of using a contract management maturity model as a performance measurement, as well as a process improvement method.

Details

Journal of Public Procurement, vol. 8 no. 2
Type: Research Article
ISSN: 1535-0118

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Article
Publication date: 3 July 2007

Therese A. Joiner

The purpose of this paper is to explore the relationship between the extent of total quality management (TQM) implementation and organization performance, and the…

Abstract

Purpose

The purpose of this paper is to explore the relationship between the extent of total quality management (TQM) implementation and organization performance, and the moderating effect of co‐worker support and organization support on the TQM/performance relationship.

Design/methodology/approach

A questionnaire survey was developed and distributed to a sample of firms selected from the motor vehicle parts and accessories industry.

Findings

Analysis of the data supports a strong positive relationship between the extent of implementation of TQM practices and organization performance. This study also found that co‐worker support and organization support moderated the relationship between TQM implementation and organization performance

Research implications

This study has important implications for managers. First, it motivates managers (and provides a justification) to invest in the time and resources to implement TQM programs. Based on the results of this study, the implementation of TQM practices is associated with enhanced organization performance. Second, evidence from this study signals the importance of developing an environment or “culture” of support to further enhance the performance outcomes of TQM implementation. If employees do not feel there is acknowledgement and support from the organization and from work colleagues, then the implementation of TQM programs may be sub‐optimal.

Originality/value

There is increasing recognition of the importance of human factors in successful TQM implementation. Within this context, no previous research has empirically examined the synergistic moderating effect of co‐worker support and organization support on the relationship between TQM and performance.

Details

International Journal of Quality & Reliability Management, vol. 24 no. 6
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 16 March 2021

Christopher M. Harris and Lee Warren Brown

While research has shown that multiple actors, both internal and external to the organization, influence performance, oftentimes, these actors are studied in isolation…

Abstract

Purpose

While research has shown that multiple actors, both internal and external to the organization, influence performance, oftentimes, these actors are studied in isolation. This paper aims to examine the performance implications of both top management team (TMT) and chief executive officer (CEO) human capital. In addition, the authors consider external actors' influence on performance by examining corporate political activity (CPA).

Design/methodology/approach

The authors use a sample of National Collegiate Athletic Association (NCAA) football teams, examining human capital data on the head coaches and the assistant coaches, combined with the schools' participation in NCAA football committees.

Findings

The study findings indicate that organizations engage in various market and nonmarket strategies in concert, and that different strategies result in performance outcome differences. Specifically, we examine how the use of CEO and TMT human capital and CPA interact and influence performance.

Practical implications

The authors examine the moderating effects of political activity on the human capital–performance relationship for both top leaders and TMTs. Organizations benefit from investing in the human capital of their leaders internally and CPA externally.

Originality/value

While organizations engage in market and nonmarket actions in concert, management research has generally studied these concepts in isolation. This paper suggests that both market and nonmarket activities can influence performance.

Details

Journal of Organizational Effectiveness: People and Performance, vol. 8 no. 2
Type: Research Article
ISSN: 2051-6614

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Book part
Publication date: 1 July 2014

Emilija Djurdjevic and Anthony R. Wheeler

The current chapter focuses on environmental and organizational factors that affect the performance appraisal context, performance evaluations, and rating accuracy…

Abstract

The current chapter focuses on environmental and organizational factors that affect the performance appraisal context, performance evaluations, and rating accuracy. Drawing on the extant literature and focusing on current organizational practices, we propose a dynamic multi-level model of performance rating that takes these distal factors into consideration. In doing so, we also provide propositions explicating causal linkages between these distal factors, more proximal performance appraisal factors, and ultimately the accuracy of performance ratings. Furthermore, we identify current and emerging directions in performance appraisal research and practice. The implications of the current and emerging trends are then discussed in the context of our proposed model.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-78350-824-2

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