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This study aims to investigate the basic public service level in the Beijing-Tianjin-Hebei region under the impact of COVID-19.

This study constructed a basic public service-level evaluation system from the five dimensions of education, culture, health, social security and infrastructure and environment, and measures the basic public service level in 13 cities in Beijing, Tianjin and Hebei using the entropy method. The spatial pattern and dynamic evolution of the public service level are analysed from the perspective of dynamic trends in time series and spatial distribution, along with the reasons for the evolution of spatial distribution.

(1) The basic public service level in the 13 cities is generally on the rise, but the trend is unstable. (2) The basic public service level in space shows a general trend of attenuation from northeast to southwest, with significant spatial imbalance and orientation. (3) The regional differences first increase and then decrease. (4) The inter-group mobility of different basic public service levels is low, and cities with lower initial levels find it difficult to achieve leapfrog development. Moreover, the health service level of the region is still at a low stage, which is not conducive to effectively preventing and controlling the epidemic.

From the perspective of this research, the spatial pattern and dynamic evolution of basic public service were adopted to analyse the coordinated development of the Beijing-Tianjin-Hebei region. Furthermore, this study discusses how to improve the basic public service level to ensure sustainable operation in the region under the impact of COVID-19.

The purpose of this paper is to examine the financing and provision of basic public services in China. The main issue addressed is how to reform the public finance system to achieve quality and fairness in the provision of basic public services.

Based on an historical analysis of the functional transformation of the public finance system in China and on an empirical analysis of the current public finance system and the public service provision system, a comprehensive understanding was gained about the relationship between the financing and provision of basic public services.

The paper argues that there is a close relationship between the provision of basic public services and the functional changes made to the public finance system. Based on a systematic retrospective study of the Chinese Government’s efforts to improve basic public services over the last three decades, this paper offers policy suggestions on further public finance restructuring that would support better service provision.

By analyzing issues in the public service provision system, this paper contributes to the debate about the efficiency improvement made to governmental functions in China.

The citizenization of agricultural transfer population is the key content of urbanization. At present, the agricultural transfer population can't enjoy the same public service supply in urban integration. Based on this, in this paper, the planning and design of public service supply and the urban integration of agricultural transfer population were studied. The problems existing in urban integration of agricultural transfer population were analyzed, and the basic public service status of the agricultural transfer population in urban integration was expounded. Then, the basic public service needs of the agricultural transfer population in urban integration were analyzed, and the planning and design of urban basic public service supply were put forward. After that, taking the construction of the public service for agricultural transfer of population in a city as an example, a case analysis of the planning and design was carried out. The practice shows that the planning of urban public facilities service is beneficial to the urban integration of the rural population.

The purpose of this paper is to investigate the effect of service quality toward public satisfaction and public trust on local government in Indonesia.

A quantitative approach was used to achieve the objectives of the study. The study consisted of nine exogenous variables and one endogenous variable. The exogenous variables were delivery, timeliness, information, professionalism, staff attitude, organizational politics, internal roles, external roles and citizen satisfaction, while the endogenous variable was public trust toward the regional government. The samples were taken using two sampling methods, cluster sampling technique and proportional stratified random sampling technique. The cluster sampling was institutional sample in which the researchers selected 2 out of 11 regencies in West Sumatra, and 2 out of 7 cities in West Sumatra. The regencies were Pasaman Barat and Tanah Datar and the cities were Padang Panjang and Padang. In the lower level, there were ten nagari and ten lurah. On the second stage, the sample was selected using the proportional stratified random sampling technique that had been set at the first stage. Slovin formula with 2 percent of errors was used to determine the number of samples. The total respondents in this study were 4,177 respondents.

The hypothetical model can be used as a new model for public service that was provided by the local governments (cities and districts) and it was able to increase citizen satisfaction and citizen trust with local government, especially in the basic need services such as education and health as described in Figure 1. In order to increase public satisfaction on the basic needs, such as education and health services, regional government should improve delivery, timeliness of service, availability of information, staff professionalism, staff attitude, external and internal roles of manager and at the same time minimize organizational politics within the local government. Furthermore, it is also evident in this model that increasing public satisfaction on basic services can increase public confidence toward regional government. The finding that shows the novelty of this research is the internal and external role of managers in improving public satisfaction and trust in regional government. Meanwhile, the addition of internal political as variable is a development to improve the existing models.

Regional government should reconstruct their basic public service in order to meet need of the public. No previous study has comprehensively studied the relationship between interaction quality, physical environmental quality, and outcome quality to public satisfaction and its implication to public trust, especially in Indonesia.

Reports on a survey of charging policies and practices in London‐based public, academic and special libraries and information services with the object of establishing which pricing mechanisms are in operation and which services are being provided at a fee. The pricing mechanism cited by most respondents was “what the market will bear” rather than a direct adherence to cost‐based prices. The majority of libraries of all types have formalized some sort of differential pricing scheme in relation to user type and type of usage. There is a high commitment in academic and public libraries to a basic free level of service. Regulatory charges are largely the domain of public and academic libraries. Services acting as candidates for the generation of income differ between library types, but are mostly concerned with products rather than ideas/advice. “Value‐added” work is largely conducted by special and academic libraries.

The purpose of this paper is to discuss citizen participation in public service delivery protests in the Sedibeng district municipality of South Africa. The municipality consists of three local municipalities: Lesedi, Emfuleni and Midvaal.

A structured sample of 1,000 respondents was used in the study. The descriptive and inferential statistics approaches were applied to understand the root causes of the protests.

Overall, the average level of satisfaction with public service delivery is quite low. Service delivery protest participants opine that doing so is the only way of getting things done in the municipality. The overwhelming opinion of respondents is that the councillors are unresponsive.

Public service delivery in Sedibeng municipality must improve so that citizens' confidence in municipal governance can rise. Sedibeng municipality should urgently improve the socio‐economic conditions in the communities and should prioritise crime prevention, job creation and development for young people. Health care delivery is important to long‐term residents. Government should ensure that all allegations of corruption and maladministration are speedily and transparently dealt with, without fear or favour.

Studies that provide insight into citizen participation in public services delivery protests in Africa are very few and so this study makes an important contribution to our understanding of this important field.

This article aims to provide reference for government departments and public cultural institutions in strengthening the provision of public cultural services for low-income groups, improving services methods and fostering their cultural awareness and cultural rights.

Evidence from an empirical study on representative small and medium-sized cities.

This paper defines the specific aspects of the difficulties faced by urban low-income people in obtaining public cultural services, and it is no longer limited to analyze the causes behind these difficulties from a specific perspective.

The difficulties faced by urban low-income people in obtaining public cultural services are mainly reflected in the following four aspects: external condition pressure, individual condition limitations, service supply difference and feedback mechanism failure.

The paper aims to provide a benchmark study of the European Union (EU) e‐government policy within the e‐Europe programme. The main objective of the European strategy for the development of e‐government was that the member states should ensure “online public services”. To monitor this policy the European Commission defined two indicators.

The European Commission developed a list of 20 basic public services. The Commission and Capgemini defined a framework to evaluate the online availability of each of the services in each of the EU member states, plus Norway, Iceland and Switzerland.

The study finds that since 2001 a considerable improvement in online public service provision was measured, even so the 2004 result of 65 per cent online sophistication of public service delivery in the EU still shows an important gap with the 100 per cent objective, the result was considered a positive. When considering the different types of public services, income generating services including income tax, VAT and corporate tax are by far the most developed online. The new member countries seem to be only two years behind in the development of online public service. The most advanced countries exceed 80 per cent but seem to evolve to a “plateau”. They have developed their most feasible services, demanding less effort, now only the “hard” ones are undeveloped, mostly services delivered at a decentralised level.

The study provides information on the online development of public services, i.e. the provision and interactivity of public services through the internet. It does not analyse the provision of services through other channels, neither the quality of the service delivery, nor the use or impact of these new ways of public service supply. Therefore a new EU e‐government measurement system must change the focus from “availability” of e‐government services, to “use” and desired positive “impact” of e‐government programmes.

This study provides the only available data measured scientifically over a longer period concerning the development of e‐government in the EU.

The closing years of the last decade saw the United Kingdom government trying to implement changes which could drastically alter the concept of the public library service in this country. These developments provoked a nationwide reaction from both librarians and the public which was expressed in the national and local press as well as in the anticipated professional sources. In the event the measures taken were not as draconian as feared, but the threat to the public library service remains. These events are chronicled and illustrated.

In assessing the contribution made by telecommunications in India by the state and civil society to public service, this article aims to identify the state's initial reluctance to recognise telecommunications provision as a basic need as against the robust tradition of public service aligned to the postal services and finds hope in the renewal of public service telecommunications via the Right to Information movement.

This article follows a history of telecommunications approach that is conversant with the political economy tradition. It uses archival sources, personal correspondence, and published information as its primary material.

The findings suggest that public service telecommunication is a relatively “new” concept in the annals of Indian telecommunications and that a de‐regulated environment along with the Right to Information movement holds significant hope for making public service telecommunications a real alternative.

This article provides a reflexive, critical account of public service telecommunications in India and suggests that it can be strengthened by learnings gained from the continual renewal of public service ideals and action by the postal services and a people‐based demand model linked to the Right to Information Movement.