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Examines connections between family life, self‐esteem, health and lifestyles in a sample of around 1,700 young people aged 14 to 16 years old in eight rural locations in northern Scotland. Young people’s accounts of family life were characterised in terms of quality of relationships, support, family‐centredness, control and conflict. A minority of rural youth were highly negative about home life, and one in six reported low self‐esteem and poor mental health. Certain characteristics contained in young people’s accounts of family life were found to be associated with feelings of self‐esteem, subjective wellbeing and health behaviours. Additionally, self‐esteem was associated with self‐assessments of health, but not directly with health‐relevant behaviour, contrary to a prevalent assumption in health education. More detailed analysis shows that links between perceived family life and self‐esteem and health behaviour are felt quite separately from each other. However, the impact that young persons’ feelings about their home life have on self‐esteem does help to explain links between family practices and health, particularly mental health, in youth.

The purpose of this paper is to examine women’s reactions to celebrity endorsers holding positive and negative public images and the consequences for purchase intentions of the endorsed product.

The paper draws on the social comparison literature and applies the theory of upward and downward comparisons to the celebrity endorsement context.

Study 1 shows that exposure to celebrities holding a positive public image decrease consumers’ temporal self-esteem, while celebrities holding a negative public image increase temporal self-esteem. Study 2 suggests that this change in self-esteem transfers to the product depending upon the type of social comparison focus (similarity vs dissimilarity) which people have. Study 3 shows that for consumers low in true self-esteem, i.e. self-esteem based upon a stable foundation, celebrities holding a positive public image decrease purchase intentions. For consumers high in true self-esteem, there was no difference between exposure to celebrities holding a positive and a negative public image for purchase intentions. Study 4 focused on replicating the results found in Studies 1-3 in the context of an achievement celebrity (as opposed to a regular celebrity). The findings in Study 4 provide further support for the results of Studies 1 and 3, and identify expert celebrities as a boundary condition for the effects found in Study 2.

The results provide evidence suggesting that celebrities holding a negative public image can be used as celebrity endorsers in product categories in which it can be considered helpful to protect women’s self-esteem, such as beauty products or self-expressive products.

This research contributes to the literature on celebrity endorsement by adding a boundary condition for the effectiveness of celebrity endorsement. According to the results, choosing a positive celebrity can, for some groups, have negative effects on purchase intensions and that a negative celebrity might be the safer choice.

Prior studies have mainly attributed customer incivility to dispositional characteristics, whereas little attention has been paid to exploring service employees' role in triggering or reducing customer incivility. The purpose of the present study is to propose and test a model in which service employees' emotional labor strategies affect customer incivility via influencing customers' self-esteem threat, as well as examine the moderating role of customer's perception of service climate.

Based on a matched sample consisting of 317 employee-customer dyads in China, multiple regression analysis and indirect effect tests were employed to test our model.

The study shows that employee surface acting is positively related to customer incivility, whereas deep acting is negatively associated with customer incivility. Moreover, customer self-esteem threat mediates the relationship between both types of emotional labor and customer incivility. Customer perception of service climate moderates the relationship between deep acting and customer self-esteem threat.

The current research broadens the antecedents of customer incivility from the employee perspective and sheds more light on the role of customer self-esteem in the interactions between employees and customers. It also demonstrates a complementary relationship between service climate and individual employees' emotional labor strategies, thereby expanding the existing understanding of the management of employees' emotional labor.

The purpose of this paper is to investigate whether transformational leadership behavior is a function of the leader’s own self-respect and his/her evaluation of being capable, significant, and worthy (self-esteem). It is also tested whether transformational leadership is related to innovation success.

Data were collected from 411 entrepreneurs and managing directors of small- and medium-sized Austrian companies. The proposed hypotheses were tested using structural equation modeling (PLS).

A strong and significant relationship between self-esteem and transformational leadership was found. Furthermore, data analyses revealed that transformational leadership has a positive impact on innovation success.

This study reveals the important but heretofore neglected role of self-esteem, defined as a manager’s overall self-evaluation of his/her competences, as an important predictor of transformational leadership.

The purpose of this study is to examine: direct effects of appearance management and fashion involvement on social participation; direct effects of social participation, appearance management, and fashion involvement on self‐esteem; and indirect effects of appearance management and fashion involvement on self‐esteem through social participation.

A total of 389 females aged 55 and over completed a mail survey measuring appearance management, fashion involvement, social participation, and self‐esteem. Principal component factor analysis was conducted to reduce multi‐items measuring the variables. Path analysis was employed to test direct and indirect effects among the variables.

The results of path analysis showed that social participation and appearance management had direct effects on self‐esteem, whereas fashion involvement had no direct effect on self‐esteem. However, both appearance management and fashion involvement had positive indirect effects on self‐esteem via social participation.

To maintain self‐esteem in old age, individuals should be encouraged to participate in social activities and appearance management activities. The fashion and personal care industry should have an awareness of older female consumers' needs and develop and provide age‐related products and services.

This paper provides important contributions to gerontology, retailing, marketing, and consumer behavior‐related research. Although older adults (55+) are an important market segment, especially for the fashion and personal care industry, little research has included this group of consumers. This study showed that older adult females' self‐esteem was influenced by social participation, appearance management, and fashion involvement. The finding of this study helps marketers developing products targeting seniors.

This paper seeks to explore the relationships between organization‐based self‐esteem and narcissism, and their correlates. It aims to distinguish the two constructs, as well as to examine the degree to which organization‐based self‐esteem is contaminated by “false self‐esteem” (namely, narcissism).

Participants completed questionnaires containing measures of organization‐based self‐esteem, narcissism, and a variety of motivational, attitudinal, and behavioral consequences. Co‐workers rated the participants' extra‐role and in‐role performance behaviors.

Organization‐based self‐esteem and narcissism appear to be quite distinct constructs. The organization‐based self‐esteem scale is unbiased by variance associated with narcissism. Organization‐based self‐esteem is associated with a variety of positive outcomes. In particular, organization‐based self‐esteem correlates negatively with hostility, while narcissism correlates positively with hostility.

The hypothesized negative attitudes and behaviors of narcissists were not found. However, organizations need to be cautious when delivering negative feedback to employees high in narcissism. Supervisors need to provide concrete evidence about deficiencies in narcissists' performance when providing feedback.

This is the first study to examine the relationships between organization‐based self‐esteem and narcissism in an organizational context.

The purpose of this paper is to offer empirical evidence on the role of self-esteem and social bonding in explaining citizenship behaviour of students at international university branch campuses (IBCs).

A sample of 400 students from four IBCs in Malaysia was administered in a questionnaire. Data were analysed using SPSS and partial least squares 3.0.

This research demonstrates that students’ self-esteem and social bonds have positive direct effects on customer citizenship behaviour (CCB). Moreover, self-esteem has an indirect effect on CCB via intervening of attachment, commitment and involvement of social bonds.

CCB of IBC students can be explained by self-consistency theory via mediation of social bonds from social bonding theory.

To encourage CCB in IBCs, university management should target students who have high self-esteem, closely tied to parents and lecturers, committed to university, highly involved in co-curricular activities and comply with university regulations.

Greater understanding of students’ citizenship behaviour may help transnational universities to improve relationship marketing strategy and enhance students’ campus experience.

This paper aims to explore the effectiveness of parental counseling in developing self‐esteem in children with neurological conditions.

Data were gathered via 92 questionnaires and 20 semi‐structured interviews with self‐selecting participants. Qualitative data were analysed through Interpretative Phenomenological Analysis.

The research evidences a correlation between self‐esteem of parents and child. Counselling can help create positive cycles which impact upon a child's self‐esteem. Four over‐arching themes were identified by parents and these take the reader through a process of living with neurological conditions.

Limitations of the research include a lack of differential between types of neurological conditions and/or identification of families of children who are born with neurological conditions as opposed to children who acquire them. Suggestions for future research include conducting similar research with a more specific cohort. The role of counselling in addressing trauma experienced by parents when a child acquires a neurological condition was also identified as a future research area.

It is suggested that counselling needs to be de‐stigmatised and made more understandable. Accessibility of counselling for parents, who sometimes find it difficult to leave the home, also needs to be addressed.

Issues of socialising are explored which could help raise awareness of the impact of public attitudes upon parental/child self‐esteem.

Research on the self‐esteem of children with neurological conditions is limited, as is research into the impact of parental counselling on offspring. This paper explores these under‐researched areas and as such is of value to parents and relevant health professionals.

The purpose of this study was to investigate the mediating roles of materialism and self-esteem in explaining how family conflict leads to adolescent compulsive buying. Despite the importance of family as a primary socialization agent, scant research has focused on how family conflict impacts adolescents’ attitudes and behaviors as consumers.

A survey of 1,289 adolescents was conducted in a public high school in the Midwestern USA. Regression analyses were used to assess the mediating roles of materialism and self-esteem on the relationship between family conflict and compulsive buying. Additionally, gender was hypothesized to moderate the relationship between family conflict and the two mediating variables.

Results showed that family conflict increased adolescent materialism and lowered self-esteem. Gender moderated the relationship between family conflict and self-esteem with a more pronounced effect for females than males. Materialism and self-esteem were significantly related to compulsive buying. Family conflict had a significant indirect effect on compulsive buying through materialism for females and through self-esteem for both male and female.

Findings suggest that family conflict impacts compulsive buying through its impact on both materialism and self-esteem. Future research is needed to explain why adolescents use compulsive buying as a coping mechanism for family conflict. Then, whether such behavior leads to improved well-being.

Results suggest that adolescents use compulsive buying to cope with family conflict. The study’s focus on family conflict, not simply divorce, expands its implications to all households, intact or not.

This study created a new model of family conflict’s impact on adolescent consumers’ attitudes and behavior.

The purpose of this paper is to investigate the impact of service providers’ attractiveness in service jobs and examine the underlying psychological mechanisms that may explain consumers’ different attitudes and potential behavior.

An experimental design was used in this paper. Study 1 used a scenario depicting a front-desk agent performing check-in procedures and Study 2 used a scenario depicting a restaurant server. Data were analyzed using Hayes’ (2013) PROCESS macro.

Study 1 demonstrated the mediating effect of perceived interpersonal skills in the relations between front desk agent attractiveness and participant positive word-of-mouth and service satisfaction. Study 2 reaffirmed this finding and showed that the attractiveness of servers positively impacted participants’ perceptions of the servers’ interpersonal skill and participants’ tipping behavior. Furthermore, the relation between attractiveness and interpersonal skills was moderated by servers’ genders and participants’ levels of self-esteem, such that the effect was stronger in response to female servers for participants with relatively low self-esteem. In addition, the effect of the three-way interaction among server gender, server’s level of attractiveness, and participant’s level of self-esteem on tipping was mediated by participant’s perceived interpersonal skills.

This paper investigated the under-researched constructs of participants’ self-esteem and service providers’ gender and their moderating roles within the service context. These results suggest that responses to service providers can be impacted by the attractiveness and gender of the provider and customers’ self-esteems, despite equivalent objective performance of the provider.