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The authors explore the relationship between adolescent behavior and subsequent entrepreneurial persistence by drawing on scholarship from clinical psychology and criminology to examine different subtypes of antisocial behavior (nonaggressive antisocial behavior and aggressive antisocial behavior) that underlie adolescent rule breaking. The intersection of gender and socioeconomic status on these types of antisocial behavior and entrepreneurial persistence is also studied.

Using a longitudinal research design, this study draws from a national representative survey of USA adolescents, the National Longitudinal Survey of Youth (1997) (NLSY97). Nonaggressive antisocial behavior was assessed with a composite scale that measured economic self-interest and with a second measure that focused on substance abuse. Aggressive antisocial behavior was assessed as a measure of aggressive, destructive behaviors, such as fighting and property destruction. Entrepreneurial persistence was operationalized as years of self-employment experience, which is based on the number of years a respondent reported any self-employment.

Aggressive antisocial behavior is positively related to entrepreneurial persistence but nonaggressive antisocial behavior is not. This relationship is moderated by gender and socioeconomic status.

These findings contribute to research on the relationship between adolescent behavior and entrepreneurship in adulthood, the effect of antisocial behavior, and demographic intersectionality (by gender and socioeconomic status) in entrepreneurship. The authors surmise that the finding that self-employment for men from lower socioeconomic backgrounds involved in aggressive antisocial behavior was significantly higher compared to others may indicate that necessity entrepreneurship may be the primary driver of entrepreneurial activity for these individuals.

The purpose of this paper is to critically examine the tension between rule-breaking and legitimacy for entrepreneurs, who are expected to challenge and change social or business norms. In doing so, they may be presented as heroes in the media, or alternatively, are cast out as villains with attendant negative press with consequent loss of legitimacy.

Through secondary data methods, the paper analyses the case of Vance Miller, an entrepreneur from the North of England who has achieved economic success amid reports of alleged criminality and poor ethical behaviour. Thus he spans rule-breaking and legitimacy.

The paper illustrates how rule-breaking directed towards demonstrable entrepreneurial achievement does not always result in media legitimacy. Miller’s storyline both chimes with and clashes with the discourse of the enterprise culture, providing a cautionary note for aspirant entrepreneurs.

The hero-villain paradox remains relatively unexplored in the media, and thus further qualitative research is required, particularly for aspirant entrepreneurs with controversial or criminal backgrounds.

Entrepreneurs should question carefully the extent and potential consequences of rule breaking in regard to legitimacy.

The paper highlights and indeed questions the role of the media in their representations of entrepreneurship, and challenges the valorisation of rule-breaking behaviour by entrepreneurs.

The paper makes a distinctive contribution to the literature by examining the relation between rule-breaking and legitimacy for an entrepreneur who is represented negatively in the media, yet remains successful, counter to the heroic stereotype.

In this chapter, we examine employee prosocial rule breaking as a response to organizations’ unfair treatment of customers. Drawing on the deontic perspective and research on third-party reactions to unfairness, we suggest employees engage in customer-directed prosocial rule breaking when they believe their organizations’ policies treat customers unfairly. Additionally, we consider employee, customer, and situational characteristics that enhance or inhibit the relationship between employees’ perceptions of organizational policy unfairness and customer-directed prosocial rule breaking.

This paper aims to conduct a systematic literature review on prosocial rule-breaking (PSRB) and identify the underlying themes using content analysis.

The current review is based on a portfolio of 37 studies collected from different electronic databases. An extensive literature review is done following a four-step methodology to understand the field comprehensively.

The present article identified themes in the field of PSRB based on antecedents, consequences, moderators and mediators. Further, the identified themes are classified into individual, job and organizational levels. Through a conceptual framework, how antecedents impact PSRB is shown, which leads to diverse consequences.

Through this study, the authors attempt to help practitioners understand why PSRB behaviors occur in the workplace. Simultaneously, the authors' work helps managers identify potential strategies to evade the adverse effects of PSRB.

To the best of the authors' knowledge, this study is the first systematic review of PSRB. The review also highlighted the gaps and provided future research directions based on the theory, context, characteristics and methodology (TCCM) framework.

Constructive deviance has received increasing attention across the last 20 years. However, because the distinction between constructive and traditional forms of deviance (i.e., destructive) is based on the intent behind the behaviors, it can be difficult to determine which acts are constructive. As an umbrella construct consisting of several forms of deviant acts (e.g., whistle-blowing, employee voice, necessary evils), research into constructive deviance has largely remained focused on the individual behaviors to date. While advancements have been made, this focus has limited the consideration of an overarching understanding of constructive deviance in the workplace. Further, constructs like constructive deviance that straddle the bounds between beneficial and detrimental necessitate the exploration into their antecedents as determined by the employees (i.e., apples), their environments (e.g., barrels), or some combination of the two. The author seeks to advance the research in constructive deviance by proposing a testable model. In which, the author develops an interactionist perspective of the antecedents to reposition constructive deviance as the acts of good employees in restrictive or negative environments. In doing so, the author considers how various aspects of individuals, their organizational environments, and the influence of their leaders interact. The author then develops a multi-stakeholder approach to the outcomes of constructive deviance to consider how the various parties (i.e., organization, coworkers, customers) are expected to respond and how these responses impact the more distal outcomes as well as the likelihood of engaging in future constructive deviance.

This research investigates the impact of customer rule violation issues on frontline employees' (FLEs’) burnout due-to-customers. A model and hypotheses are developed using COR theory and past literature on misbehaving customers and their effects on customer-facing employees.

The proposed model was assessed using a survey of 840 frontline retail, restaurant, service and caregiving employees and their reactions to the issue of misbehaving customers (i.e. rule breaking and/or rude customers).

FLEs' perceived frequency of customer rule violations, FLEs' concerns with misbehaving customers and FLEs' concerns with enforcing rules with these customers increased FLEs' burnout due-to-customers, while FLEs' customer orientation decreased it. Interactions among several antecedents were found relative to their effects on burnout. Burnout due-to-customers decreased FLEs' organizational commitment and increased quitting intentions. Additionally, this burnout mediated the relationships between our studied antecedents and job outcome variables (either partially or fully), with organizational commitment also mediating the relationship between burnout and quitting intentions.

The impact of FLEs' concerns relative to customers' rule breaking, which has not been previously addressed, is shown to increase FLEs' burnout due-to-customers, while FLEs' customer orientation buffered and reduced burnout, with frequency of violations interacting with several antecedents, and ultimately affecting burnout and several dependent variables—organizational commitment and quitting intentions. These FLE rule violation and enforcement concerns, captured at the height of the pandemic, are new variables to the literature. These issues have important implications for managers as to their treatment and training of FLEs in the future.

This chapter provides an extensive review of literature on the interaction between and interdependence of informal and formal working practices in various workplace settings. The aim of the chapter is to elucidate the organisational, managerial, human relations and social factors that give rise to informal work practices and strategies, on the shop-floor not only at workers and work group levels but also at supervisory and managerial levels. This chapter helps the reader to understand the informal work practice of making a plan (planisa) in a deep-level mining workplace.

The purpose of this paper is to examine the ways in which workers employ rule breaking, rule bending and deviations from management defined norms in the workplace and the impact this has on their occupational health and safety (OHS) experiences.

The paper uses qualitative semi-structured interviews conducted with 37 seafarers working on board four vessels engaged in international trade. The data were recorded, transcribed and thematically analysed using NVivo software.

The findings indicate that seafarers utilised workplace fiddles – which included rule breaking, rule bending and deviating from management defined norms – in order to engender a workable system in which they could remain safe but also profitable to those who controlled their labour. Moreover, the findings suggest that shore-side management deflected the responsibility for rule violations by deferring many of the decisions regarding features of life on board – such as the scheduling of work hours – to the senior officers on board.

The paper sheds light on where, in practice, responsibility for OHS lies in the international shipping industry, an industry in which workers experience relatively high rates of work-related fatalities, injuries and mental health conditions.

Business malpractice in supply chains raises the food safety risks for downstream buyers, including consumers. This paper aims to analyse the multiplicity of behavioural factors influencing producers' motivation to break the food safety norms intentionally.

The paper reviews existing disciplinary approaches for the analysis of behavioural risks. Based on this review, an analytical framework is developed which provides a base for an interdisciplinary institutional analysis of behavioural risks in food chains.

The reviewed approaches on behavioural risk share the view that deviance is the result of multi‐goal and (potentially) opportunistic decision making of bounded rational individuals. The analytical framework presented in this paper integrates these approaches.

The analytical framework provides a rough categorisation of behavioural drivers. It neither details the context‐dependent subcomponents that determine the utility outcome within each category nor the methods that should be used to analyse them.

A behavioural economic analysis based on the framework means opening up the black box of the regulatees' action situation by incorporating the subjectively perceived material incentives in addition to immaterial motivations such as reputation effects, social norms and community pressure into the analysis. Based on an understanding of producers' motivation, proper institutional solutions can be implemented to enhance producers' compliance with food safety norms.

Discussions about conflict at work generally tend to revolve around examples of overt industrial action, taken against an employer by a group of well‐organised employees. As the service sector becomes increasingly prominent within the UK, this model is no longer adequate – if it ever was – since much action is covert and individualistic in nature. Moreover, managers themselves may also engage in activities designed to defy or subvert central policy initiatives. This monograph is concerned with an analysis of such activities in a night‐club environment, and is based on six years research during which one of the authors worked as an employee for a large service sector organisation. It illustrates graphically the way in which employees resisted management instructions, or sought to “get even” with individuals who had alienated them. The implications which this research suggests for improving systems of management in an environment such as this are assessed.