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Article
Publication date: 15 December 2021

Tat-Huei Cham, Jun-Hwa Cheah, Boon-Liat Cheng and Xin-Jean Lim

Since its inception, mobile payment is rapidly gaining popularity over the years, and starting to replace traditional modes of payment. The usage of mobile payments has…

Abstract

Purpose

Since its inception, mobile payment is rapidly gaining popularity over the years, and starting to replace traditional modes of payment. The usage of mobile payments has further escalated following various precautionary measures (i.e. social distancing) in curbing the transmission of the COVID-19 outbreak. However, most of the elderlies are still sceptical about the usage of mobile payment services. The current study was set to investigate the impact of functional, psychological and risk barriers that resulted in elderlies' resistance towards using such services. The impact of stickiness to cash was also examined as a moderator on the investigated relationships.

Design/methodology/approach

Online survey questionnaires were used to collect the responses from 400 elderly consumers at the age of 60 and above. Data analysis was then performed using the SPSS and AMOS statistical software packages.

Findings

Findings obtained acknowledged the significance of functional (i.e. perceived complexity, perceived incompatibility and perceived cost), psychological (i.e. lack of trust, inertia, and technological anxiety) and risk (i.e. privacy risk, security risk, financial risk and operational risk) barriers in influencing resistance towards mobile payment services among the elderlies. Consequently, resistance would influence their attitude and non-adoption intention; with attitude as the mediator between resistance and non-adoption intention. Finally, moderation analysis also confirmed the moderating effect of stickiness to cash towards elevating the correlation between resistance and non-adoption intention.

Originality/value

This study is one of the very few studies that explored the minimally investigated territory on the consequential importance of mobile payment usage among the elderlies, specifically, through extending the literature on the impact of functional, psychological and risk barriers towards the individuals' resistance. Besides, this study also successfully contributed to existing body of knowledge by highlighting the mediating role of attitude and moderating role of stickiness to cash in the interrelationships between resistance, attitude and non-adoption intention.

Details

International Journal of Bank Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 3 December 2021

Lujun Su, Maxwell K. Hsu and Brian Huels

The purpose of this paper is to review the literature regarding negative information’s impact on consumer behavior in the context of tourism services. In addition, this…

Abstract

Purpose

The purpose of this paper is to review the literature regarding negative information’s impact on consumer behavior in the context of tourism services. In addition, this paper empirically examines the likely difference between first-time and repeat tourists in terms of their: resistance to negative information.

Design/methodology/approach

Using a sample of 539 visitors to Mount Yuelu, a popular tourist destination in China, this study explores the differences between first-time and repeat tourists regarding how destination social responsibility (DSR) and service quality (SQ) influence tourist resistance to negative information.

Findings

The effect of SQ on resistance to negative information is stronger for repeat tourists than for first-time tourists. In addition, the study identifies that DSR and SQ have a positive impact on tourists’ resistance to negative information. Finally, findings indicate that destination identification partially mediates the relationship between DSR, SQ and tourists’ response to negative information, respectively.

Research limitations/implications

The findings provide valuable theoretical and empirical insights into the driving factors that influence consumer resistance to negative information.

Practical implications

The paper brings together DSR, SQ and tourist-destination identification to better understand the impact that visitation frequency (first-time versus repeat tourists) has on how tourists resist negative information about a tourist destination.

Social implications

Negative information that is generated about a destination may cause the number of future tourism visits to decline. Findings of this paper provide insight as to the framework that can make tourists more resistant to said negative information.

Originality/value

This study contributes to the services marketing and tourism literature by investigating the degree to which DSR and SQ affect tourist resistance to negative information as mediated by tourist-destination identification and moderated by visiting frequency.

Details

Journal of Service Theory and Practice, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2055-6225

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Article
Publication date: 1 January 2005

K. Jeevan, G.A. Quadir, K.N. Seetharamu, I.A. Azid and Z.A. Zainal

To determine the optimal dimensions for a stacked micro‐channel using the genetic algorithms (GAs) under different flow constraints.

Abstract

Purpose

To determine the optimal dimensions for a stacked micro‐channel using the genetic algorithms (GAs) under different flow constraints.

Design/methodology/approach

GA is used as an optimization tool for optimizing the thermal resistance of a stacked micro‐channel under different flow constraints obtained by using the one dimensional (1D) and two dimensional (2D) finite element methods (FEM) and by thermal resistance network model as well (proposed by earlier researcher). The 2D FEM is used to study the effect of two dimensional heat conduction in the micro‐channel material. Some parametric studies are carried out to determine the resulting performance of the stacked micro‐channel. Different number of layers of the stacked micro‐channel is also investigated to study its effect on the minimum thermal resistance.

Findings

The results obtained from the 1D FEM analysis compare well with those obtained from the thermal resistance network model. However, the 2D FEM analysis results in lower thermal resistance and, therefore, the importance of considering the conduction in two dimensions in the micro‐channel is highlighted.

Research limitations/implication

The analysis is valid for constant properties fluid and for steady‐state conditions. The top‐most surfaces as well as the side surfaces of the micro‐channel are considered adiabatic.

Practical implications

The method is very useful for practical design of micro‐channel heat‐sinks.

Originality/value

FEM analyses of stacked micro‐channel can be easily implemented in the optimization procedure for obtaining the dimensions of the stacked micro‐channel heat‐sinks for minimum thermal resistance.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 15 no. 1
Type: Research Article
ISSN: 0961-5539

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Article
Publication date: 1 June 1993

Carol A. O′Connor

Seeks to help managers to recognize different types of resistanceand how to react to them. Categorizes types of resistance (resistancequadrants) and presents questions to…

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Abstract

Seeks to help managers to recognize different types of resistance and how to react to them. Categorizes types of resistance (resistance quadrants) and presents questions to help identify the personality of the resistor. Resistance to change can be intentional or unintentional, covert or overt. Describes causes of resistance and presents diagnostic questions. Managers with self‐awareness and a sense of humour are most successful in overcoming resistance to change.

Details

Leadership & Organization Development Journal, vol. 14 no. 6
Type: Research Article
ISSN: 0143-7739

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Article
Publication date: 1 March 2003

Manuela Pardo del Val and Clara Martínez Fuentes

This paper examines organizational change, focusing on the distinction of changes according to their scope and presenting a typology of evolutionary and strategic changes…

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39898

Abstract

This paper examines organizational change, focusing on the distinction of changes according to their scope and presenting a typology of evolutionary and strategic changes. It also offers an in‐depth study of resistance to change. Through empirical research, the paper analyzes the importance of the sources of resistance to change defined theoretically, and considers both types of changes. The article shows which sources of resistance differ most, according to the scope of change, offering hints about where organizations should pay special attention when initiating a change process.

Details

Management Decision, vol. 41 no. 2
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 October 1998

Dianne Waddell and Amrik S. Sohal

Traditionally, resistance has been cast as adversarial ‐ the enemy of change that must be defeated if change is to be successful. While it is apparent that classical…

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49288

Abstract

Traditionally, resistance has been cast as adversarial ‐ the enemy of change that must be defeated if change is to be successful. While it is apparent that classical management theory viewed resistance in such a manner, recent literature contains much evidence that suggests resistance may indeed be useful and is not to be simply discounted. Present day suggestions and prescriptions for managing resistance have evidently disregarded this research and left little room for utility in resistance. This paper argues that the difficulty of organisational change is often exacerbated by the mismanagement of resistance derived from a simple set of assumptions that misunderstand resistance’s essential nature. It is suggested that management may greatly benefit from techniques that carefully manage resistance to change by looking for ways of utilising it rather than overcoming it.

Details

Management Decision, vol. 36 no. 8
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 4 September 2009

Paul N. Avakian

This article discusses power and resistance in commercial environments. It finds that a company's ability to realize its goals (fulfill its strategy) is a function of its…

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1140

Abstract

Purpose

This article discusses power and resistance in commercial environments. It finds that a company's ability to realize its goals (fulfill its strategy) is a function of its ability to deal with resistance; to recognize it first of all, and then to find ways to overcome it, which inevitably involve the use of power in some form.

Design/methodology/approach

The paper examines strategies used by pharmaceutical companies for getting drugs prescribed, programs by credit card companies to defeat resistance to card proliferation, and strategies by software companies to overcome resistance in OEMs to product acceptance.

Findings

The author concludes that the success of the products/companies studied is explained by their capacity for overcoming resistance, that it cannot be attributed to a compelling vision statement, or a five‐year plan, a competitive analysis, or any of the other strategy approaches used by the majority of companies.

Practical implications

All companies, presumably, have goals, and all companies operate in power‐dependent environments, and all companies, whether they recognize it or not, face resistance beyond the existence of competitors. The key is to be able to see resistance, and to understand how it is manifesting itself against a specific goal.

Originality/value

The thesis of the paper is important to practitioners because it gets them thinking about resistance beyond the existence of competitors. It reveals other, more powerful sources of opposition, and gives them a new platform for strategy based on finding power over resistance.

Details

Business Strategy Series, vol. 10 no. 5
Type: Research Article
ISSN: 1751-5637

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Article
Publication date: 1 March 1987

P. de Groot

Termination resistances can affect the behaviour of thin‐film resistors. Depending on the dimensions of a resistor both the TCR and the long‐term stability will be…

Abstract

Termination resistances can affect the behaviour of thin‐film resistors. Depending on the dimensions of a resistor both the TCR and the long‐term stability will be affected, while the termination resistance forms part of the practical resistance value. This paper deals with the results of an investigation concerning the influence of termination resistances with respect to the behaviour of thin‐film resistors. Three thin‐fiim technologies were investigated. Values for the resistance, TCR and ageing drifts of both the bulk material and the terminations will be discussed. Some remarks on the structure of a termination will be mentioned.

Details

Microelectronics International, vol. 4 no. 3
Type: Research Article
ISSN: 1356-5362

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Article
Publication date: 15 May 2009

Baodong Shaoi, Lifeng Wang, Jianyun Li and Zhaowei Sun

The purpose of this paper is to optimize the configuration sizes of micro‐channel cooling heat sink using the thermal resistance network model. The optimized micro‐channel…

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1032

Abstract

Purpose

The purpose of this paper is to optimize the configuration sizes of micro‐channel cooling heat sink using the thermal resistance network model. The optimized micro‐channel heat sink is simulated by computational fluid dynamics method, and the total thermal resistance is calculated to compare with that of thermal resistance network model.

Design/methodology/approach

Taking the thermal resistance and the pressure drop as goal functions, a multi‐objective optimization model was proposed for the micro‐channel cooling heat sink based on the thermal resistance net work model. The Sequential Quadratic Programming procedure was used to do the optimization design of the structure size of the micro‐channel. The optimized micro‐channel heat sink was numerically simulated by computational fluid dynamics (CFD) software.

Findings

For the heat sink to cool a chip with the sizes of L × W = 2.5 mm × 2.5 mm and the power of 8 W, the optimized width and height of the micro‐channel are 154 μm and 1,000 μm, respectively, and its corresponding total thermal resistance is 8.255 K/W. According to the simulation results, the total thermal resistance of whole micro‐channel heat sink Rtotal is 7.596 K/W, which agrees well with the analysis result of thermal resistance network model.

Research limitations/implications

The convection heat transfer coefficient is calculated approximatively here for convenience, and that may induce some errors. Originality/value –The maximum difference in temperature of the optimized micro‐channel cooling heat sink is 59.064 K, which may satisfy the requirement for removal of high heat flux in new‐generation chips.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 19 no. 3/4
Type: Research Article
ISSN: 0961-5539

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Article
Publication date: 1 June 2004

C.A. Wilson, R.M. Laing and T. Tamura

The aim of this work was to validate the Wilson and Laing theoretical mathematical model for estimating the intrinsic “dry” thermal resistance of upper‐bedding, and…

Abstract

The aim of this work was to validate the Wilson and Laing theoretical mathematical model for estimating the intrinsic “dry” thermal resistance of upper‐bedding, and compare the two‐dimensional models commonly used to estimate the “dry” thermal resistance of bedding in use, with the actual intrinsic “dry” thermal resistance measured using an infant thermal manikin. The Wilson and Laing model was the only model used adequately to estimate the intrinsic “dry” thermal used resistance of materials arranged over the infant thermal manikin. Estimation of intrinsic “dry” thermal resistance of bedding during use is not adequate using two‐dimensional models. Further investigation into the relationship between thermal resistance, conditions of use, and SIDS using the Wilson and Laing model is recommended.

Details

International Journal of Clothing Science and Technology, vol. 16 no. 3
Type: Research Article
ISSN: 0955-6222

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