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The purpose of this paper is to explain the efforts, methods and results of the automation of end‐user loan requests in the Danish union catalogue “bibliotek.dk” (library.dk).

The paper explains the implementation of automation of end‐user requests and explains why it is necessary.

The implications for the user interface are explained, as well as the technical solution and the consequences for the participating libraries and for the end‐users.

The paper will be of interest to all librarians who are supplying end‐users with library material through union catalogues or portals.

The paper seeks to provide an overview of the approach taken by the Danish library community towards the automation of ILL and end‐user loan requests.

The physical union catalogue DanBib is explained, along with Bibliotek.dk, which is the end‐user web interface to the public union catalogue. A detailed description is given of the development of an end‐user ILL system.

This facility is currently being tested and implementation is scheduled for the end of 2006.

The paper will be of interest to all librarians who wish to empower end users in searching for and obtaining material in which they are interested.

The purpose of this paper is to give an overview of the development of bibliotek.dk (library.dk) – how to open a union catalogue to the public.

bibliotek.dk – the end‐user web interface to the public union catalogue is described and challenges in these features are examined: the user interface, end‐user loan requests, cooperation with Google, library 2.0 characteristics etc. Usage statistics are presented.

It was found that it is possible to make requesting library material (almost) as easy and fast as searching Google.

The paper will be of interest to librarians working with opening their services to the public.

The purpose of this study is through collaboration with practitioners to identify key characteristics of municipal shared spaces and, based on these, developing a guide for establishing a shared space in a municipal real-estate portfolio.

This paper builds on existing theory on the subject of shared space as well as the practical experience of professionals within the fields of property management, space management and facilities management. The guide presented is the result of data collected through case studies, interviews, surveys and literature reviews. This knowledge is combined with data collected through a workshop with practitioners from municipalities and the private sector, to provide a final guide that is directly applicable as a tool for working with shared space as a part of a property management strategy.

The result presented is a guide to establishing a shared space in a municipal real-estate portfolio, created in collaboration between researchers and practitioners. It provides an introduction to the topic and outlines a number of tasks that must be completed in different parts of a project, thereby providing a tool which practitioners can use to realise shared space as a strategy in the context of public real-estate management.

The guide presented is a first in connecting theory with practical application and through collaboration between researchers and practitioners, creating a tool to be used when working with shared space in a municipal real-estate portfolio.

The purpose of this papter is to examine the role heritage considerations have played in the transformation of industrial areas in three Norwegian cities, Oslo, Drammen and Larvik. The location, scale and rough appearance of industrial sites stemming from the industrial era makes these places locations for new cultural and other recreational activities made possible through architectonic interventions.

A comparative case study based on examinations of a series of plans, site investigations and interviews with planners, developers, architects and heritage managers.

The study has revealed that private-public partnerships today prevail parts of Norwegian planning. The role and strength of the state, the municipality, the private developers and the heritage management as partners varies, however. While the state as well as the heritage management played an essential role in all stages in the development process in Oslo, the private developers and the public planners were the main instigators both in Drammen and Larvik, where the heritage managers played a subsidiary role. Although largely transformed, selected parts of the old industrial heritage sites have been taken care of as a result, and new architectural contexts have arisen.

While actual planning processes have been led by private investors and real estate developers, the case study has shown that participation from the public sector via funding is vital to ensure long-term solutions. The results can be of service in similar cases where large industrial plants are left empty while slowly disintegrating.

Arts and cultural activities have been illustrated to be beneficial for mental health service users. The purpose of this paper is to explore the benefits of museum visits and engage in arts activities for mental health service users.

Semi-structured interviews were conducted with 17 mental health service users in Denmark. A thematic approach was used to analyse the data and theoretical lens of sociological theories of institutional logics was employed to explore the findings.

These benefits are perceived to include empowerment and meaning in life, which are two of the core principles of recovery; arts engagement can, therefore, be a useful tool in recovery. The findings also show that the experience of visiting a museum was not always positive and depended upon the interaction with the museum educators.

The service users identified arts engagement as creating meaning in life and empowerment, which are two element in the conceptual framework, CHIME (an acronym for: Connectedness, Hope and optimism, Identity, Meaning in life and Empowerment), that describes the human process of recovery. The findings also highlighted that if museums want to engage positively with people with mental health problems and contribute to their recovery then the training of staff and the improvement of institutional approaches to support working with vulnerable people are essential.

Contributions describing the 15th Conference on Computers, Freedom and Privacy: Panopticon, covering selective highlights of papers, presentations and the overall context of this meeting.

Observations and descriptions of key themes and ideas that were presented in a conference framework.

Significant participation at this conference.

This is the primary forum for the exploration of issues and challenges relating to the internet and freedom today, focusing on the impact that emerging surveillance societies have on the net and individuals particularly in light of the data mining and data sharing of personal information, combined with and the close partnership between corporations and government.

How problems and issues are resolved by others and realizing that the power of sharing information is greatest when solutions are creative and openly shared.

Good to share information and network with colleagues on issues relating to privacy.

The purpose of this paper is to analyse through ethnographic fieldwork the social and cultural context and (unintended) consequences of introducing a management concept from the private sector (LEAN) into the public sector.

Ethnographic fieldwork combined with reading of reports and material.

The major findings are: first, Lean is seen in a cultural context, it is argued that the persuasiveness of Lean depends on building a metaphorical connection between organizational aims and individual experiences and bodily ideals; second, Lean purports to be a win-win game and road to eliminating “waste” through worker participation, empowerment and enthusiasm. The research points to the contrary. Lean was met with scepticism and was seen by the social workers as a waste of time.

As demonstrated in the paper, the vast majority of research published about Lean is hortatory in nature. It is recipe books trying to convince readers of the benefits of introducing Lean. This paper, on the contrary, attempts an open ethnographic exploration of the Lean process and its social and cultural ramifications.

This study aims to explore the lived experiences of skilled racial minority migrant (SRMM) women who hold management positions in the White Icelandic labor market and to understand how gender, race, ethnicity and migrant status intersect to shape experiences of privilege and disadvantage.

In this paper phenomenological methodology was applied to analyze in-depth interviews with twelve SRMM women. Iceland provides rich context of high gender and social equality, but limited recognition of ethnic and racial differences.

SRMM women's self-efficacy and agency allowed them to source strength from their background and experiences of challenges. Through reframing they adopted a mindset of resilience and determination, proactively redefined the context, turned negatively stereotyped identities into positive assets and engaged strategically with barriers based on gender, language or migrant status. In contrast, the subtle and covert nature of racial prejudice in the context of the invisible norm of Whiteness felt impossible to address.

The study provides insight into the experiences of SRMM women who have attained upper- and middle-management positions. The findings illuminate the overt and covert barriers that the women experience on their career journey in the context of a White labor market that emphasizes egalitarianism and gender equality but does not engage with ethnic or racial prejudice. They highlight the role of self-efficacy and agency in deploying strategies to negotiate intersecting barriers and how that agency is disadvantaged by the invisible norm of Whiteness.

This paper aims to elucidate instances whereby celebrity endorsements by social media influencers (SMIs) embedded within online consumption communities are perceived as transgressive by their fellow community members. In doing so, this study provides insights into the new challenges and considerations that such community contexts present for celebrity endorsement.

The research team conducted a longitudinal, netnographic study of the YouTube beauty community, involving an initial phase of netnographic immersion followed by an investigative netnography that examined community members’ response to celebrity endorsements by 12 SMIs within the community.

This study identifies five recurring celebrity endorsement transgressions, each violating an established moral responsibility within the community. The paper explores how community members attribute responsibility for transgressive endorsements and identifies consequences for both the SMI and the endorsed brand.

This study focused on a single consumption community, developing a deep understanding of the distinct moral responsibilities that shape the reception of celebrity endorsements within this context.

The paper presents managerial recommendations that will aid both SMIs and brands in implementing celebrity endorsements that avoid communal perceptions of transgression.

The analysis extends prior study on celebrity endorsement by SMIs by explaining when and why SMI endorsements are likely to be perceived as transgressive by the community and providing new insights into community member responses to transgressive SMI endorsements. It also extends wider theories of celebrity endorsement by highlighting the influence of consumption community contexts upon endorsement reception and examining consumer responses to celebrity endorsements perceived as transgressive in and of themselves.