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There are well established studies on how adult learners need to be treated differently by instructors. In this chapter, the authors add to the literature by suggesting that instructor competency needs to include a high emotional quotient. In other words, teachers would need to demonstrate caring and helpfulness to adult learners who come to the class with multiple (often rich) experiences. The skilful instructor is expected to make an open display of emotions to establish rapport, while raising the group emotional intelligence of themselves and the class. Furthermore, managing emotional experiences in the classroom can be aided by qualitative research methods such as collaborative autoethnography (CAE). Overall, this chapter provides guidelines for instructors to get a good sense of how to work effectively with adult learners.

Historically business education has put greater emphasis on rational analysis and the acquisition of instrumental and technical knowledge, while paying relatively scant attention to developing business students’ soft skills such as self- and social awareness and emotional intelligence through contemplative learning. In light of the growing need for more open and diverse ways of knowing that are more holistic, emotional, and aesthetic in management education, the authors present a 2 × 2 framework of arts-based pedagogy which helps organize various arts-based practices currently used in management education. The authors also share their personal reflections on using artful practices, specifically focussing on two individual-level experiential learning activities (i.e. museum visits and e-portfolio projects) and one group-based participatory art project. The authors further discuss why creative thinking and innovative arts-based practices can open up a new possibility for filling the gaps in current management education, especially in regard to developing students’ self- and social awareness and environmental consciousness in a more creative manner.

This chapter seeks to investigate the role of student emotional intelligence (EI) in countering in-class cyberloafing behaviour by students, by exploring the mediating role of boredom proneness through a quantitative approach. A sample of 163 postgraduate university students in India was selected. The authors assessed the mediation model using PROCESS macro. The authors found that students who are more aware of their emotions are better equipped to handle internal and external distractions and work towards a desired goal or outcome and therefore are less likely to experience boredom. Results from this study revealed a significant direct and indirect negative relationship between students’ EI and cyberloafing behaviour. This chapter contributes to the body of literature by highlighting the positive effects of EI as an important antidote to student cyberloafing behaviour. On the practical front, the findings of this study can be used by academicians who are charged with the responsibility of understanding and enhancing student learning by diminishing cyberloafing behaviour among them. The proposed framework could provide a foundation for countering cyberloafing behaviour in educational settings.

Emotional intelligence (EI) has been known to play an important role in teaching for long. Interactions, teaching environment, and emotional responses of students and instructors all have a demonstrable, complex interplay which spills over to behaviour. Particularly predictive and powerfully pattern-inducing in this regard, are emotional responses to events in the external environment. COVID-19 was a critical disruption in the teaching environment on account of its far-reaching effects over the modes and contents of instruction. Thus, there is a clear and present need to connect the emotional responses among students and instructors due to COVID-19 with the practice and interactions occurring during teaching. The authors present a narrative analysis based on qualitative inputs from instructors in a graduate course setting to find the effects of emotional responses to COVID-19 on teaching virtually. The authors bring in the concept of EI to explain the observations made from the analysis. The conclusions drawn are of direct and immediate importance for the future of teaching and learning in times of disruptions such as COVID-19. The study contributes by updating the knowledge base on emotion management in the classroom on the one hand, while adding to newer streams of research on virtual classroom settings and disruption-induced changes in teaching on the other hand. Some significant directions for praxis of business are also included.

Business schools need to prepare students for effective, ethical decision-making. When faced with stressful life events that negatively affect wellbeing, making decisions can become more challenging. As future managers, students will need to learn how to make decisions when they are at the same time faced with stress and cognitive overload. In such situations, the brain looks for mental shortcuts in making choices to make things faster and easier, which leads to less optimal decision-making. Research shows that mindfulness meditation can effectively decrease stress and anxiety. Mindfulness meditation increases metacognition and, in the process, reduces the effects of biases, ethical blind spots, and psychological traps. Therefore, introducing students to these techniques has significant pedagogical potential for business education as students learn mindfulness meditation and show a need to include such practices in the curriculum. This chapter sheds light on two mindfulness technique cases with business school students in Lebanon and Switzerland. In these cases, the authors explore the impact of mindfulness practices on students by applying the emotional intelligence mood metre and mindfulness meditation. The authors also apply the ‘response time testing’ (RTT) methodology in the Swiss case to measure students’ attitudes. As a result, the authors provide simple confirmations from their classrooms that engaging in mindfulness activities and meditation is a simple and productive exercise that is essential for student wellbeing, learning, and decision-making. Therefore, the authors’ purpose is to encourage and give mindfulness practices a viable place in business education.

While literature offers substantial evidence regarding both strengths and shortcomings of experiential learning for learners, far less is known about how educators reflect on, make sense of, and learn from experiential teaching, let alone address emotions that invariably affect the process (Pekrun & Linnenbrink-Garcia, 2012; Wright, Lund Dean, & Forray, 2021). The purpose of this chapter is to explore the dynamic nature of emotions in the context of experiential teaching, that is, the facilitation of experiential learning activities, by examining critical incidents from the educators’ perspective. The chapter begins by introducing literature on experiential teaching and emotion. The authors then present the empirical findings from a critical incidents study, noting how participants succeeded or failed to catch the waves of emotion that emerged while facilitating experiential learning activities. The authors connect the findings with the existing literature, taking into consideration both sensemaking and reflective practices during and after experiential teaching. The authors close by identifying ways educators can learn to surf the inevitable waves of emotion that can emerge within themselves and in learners, offering specific tools to maintain balance and develop further competence in the midst of experiential learning.

Business schools have a moral responsibility to educate students who will behave both ethically and effectively in the workplace. Educating business students to address the complex challenges of the modern business world requires more than helping students understand content; it requires aiding them in developing the social and emotional competencies that they will need to apply regardless of the role or industry in which they work. Viewing the classroom as a complex adaptive system (CAS) can create opportunities to experiment with activities, exercises, and assignments that allow students (and the professor) to develop skills related to self-awareness, interpersonal relationships, and responsible decision-making. This chapter first explores the necessity of social–emotional learning (SEL) for today’s business leaders. Then it considers how a mental model of the classroom as a CAS facilitates a mindset of experimentation and activity development that contributes to student SEL. The chapter concludes with examples of activities that professors have used to facilitate SEL using a mental model of the classroom as a CAS and suggestions for experimentation in the classroom.

An educator’s work is gratifying but highly stressful. Stress arises from external factors such as school, accrediting agencies, students, and parents, as well as internal factors like the teacher’s own skills, beliefs, and emotions. The phrase ‘to catch stress’ is used metaphorically in this chapter as it refers to an individual reaction to a situation that has a negative impact on the educator’s wellbeing, just like catching a disease has a negative impact on a person’s health. Working with people of different ages and personalities creates a variety of stressful situations that can negatively impact the ability of educators to do their job effectively. Stress might lead to job dissatisfaction and the desire to quit. Teachers’ stress also impacts students, since educators may become less concerned about students’ learning and put less effort into teaching when under stress. While the external causes of stress cannot be eliminated, educators can use techniques that reduce internal stress. This chapter offers a list of practical recommendations that might help educators manage their emotional reactions to stressful situations.