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We explore the relationship between urbanicity and police officers’ perceptions of changes in their reactive and proactive work during the COVID-19 pandemic.

Using the 2021 survey of 1,262 Croatian police offices (436 police officers from a large urban community, 471 police officers from small towns and 155 from rural communities), we examine the perceived changes in their reactive activities (e.g. responses to the calls for service, arrests for minor crimes) and proactive activities (e.g. community policing activities, directed patrols) during the peak month of the pandemic compared to before the pandemic.

The majority of police officers in the study, regardless of the size of the community where they lived, reported no changes before and during the pandemic in reactive and proactive activities. Police officers from urban communities and small towns were more likely to note an increase in domestic violence calls for service. Police officers from urban communities were also more likely than the respondents from small towns and rural communities to report an increase in the responses to the disturbances of public order. Finally, police officers from small communities were most likely to observe a change in the frequency of traffic stops during the pandemic.

This study is the first one to explore the differences in perceptions of COVID-19-related changes in reactive and proactive police activities in a centralized police system.

The purpose of this study is to examine whether patrol officers believe that police practices vary by precinct assignment and whether the precinct acts as a sub‐organizational level of analysis in police organizations.

The research design is a multi‐method ethnographic case study including observational fieldwork, both structured and unstructured interviews and official departmental documents.

The study finds that patrol officers overwhelmingly agree that police practices vary at the precinct level of analysis. This variation is perceived to be caused by: individual officer temperament/personality and level of experience,; culture, nature and expectations of the clientele/citizens; nature of calls for service, higher call loads and officer safety concerns; and command and precinct rules/norms. The study also finds that the precinct is a viable and important level of analysis within police organizations.

This study highlights the need to examine variation in police behavior within organizations at the precinct level of analysis.

The findings from this study have considerable practical implications because the findings indicate that to understand police patrol practices, police practitioners must investigate variation in the informal structures/cultures of police organizations at the sub‐organizational level of the precinct.

This paper is valuable because police researchers have investigated police behavior at the individual, situational, neighborhood, organizational and legal levels of analyses but have largely overlooked the intersection of these levels of analyses: the precinct.

Purpose – This chapter uses preventive and responsive policing strategies in tandem to develop a multi-level theory that explains the relationship between the police and violence.

Design/methodology/approach – The chapter brings together classical scholarship and more recent sociological research to demonstrate that an effective response to violence is critical in upholding the state’s monopoly on violence and that police officers can reduce violence by preventing it and responding to it.

Findings – Theoretical and practical evidence support the balanced use of responsive and preventive policing strategies to reduce violence. Findings from the literature are used to argue that (1) when law enforcement officers do not effectively respond to violence and/or crime prevention strategies are nonexistent in a community, neighborhood crime is increased and (2) when citizens do not perceive law enforcement officers as legitimate and effective agents of authority, they become more likely to engage in violent offending (Tonry, 1995; Tyler, 2006).

Originality/value – Research has supported the effectiveness of “proactive” (Braga, Papachristos, & Hureau, 2014; Weisburd & Telep, 2014) and “reactive” (Nagin, 2013; Paternoster, 2010) policing strategies in reducing violence, but no research has combined strategies of prevention and response to explain the relationship between the police and violence. The theory proposed in this chapter demonstrates the utility of explaining the instrumental and legitimacy functions of the police across various levels and brings under-protection to the forefront of research on policing and violence.

Presents results of a study which examined 50 US police officers perceptions regarding performance, applicability, effectiveness and safety issues when assigned to two‐officer units, compared with a one‐officer unit, for patrol operations in an urban setting. Half the group comprised an experimental area’s two‐officer units and half comprised a control area’s one‐officer units. It was found that officers generally agreed they would perform the same whether they were in a one‐ or two‐officer patrol car; that two‐officer units should be used at night and in areas where people mistrust the police, that two‐officer units could observe more than a single officer and respond more quickly to calls. However, most officers disagreed that two one‐officer cars could accomplish twice as much as one two‐officer car and that officers are more likely to be injured in two‐officer cars then in one‐officer cars. Notes the possibility of distractions, misunderstandings or disagreements taking place between partners sharing a vehicle for eight hours, as well as intrusion of privacy into an officer’s role/duty as a police officer.

This study aims to investigate the potential moderating effect of the average annual ambient temperature in 24 European countries on the relationship between criminal thinking (reactive vs proactive) and juvenile offending (violent vs property).

The average annual ambient temperatures found in 24 European countries were correlated with measures of reactive vs proactive criminal thinking and violent vs property offending in 56,518 students (50.4% female) from the second International Self-Reported Delinquency Study. These data were analyzed using a multilevel model comprising three Level 1 (student) predictors – age, sex and family structure – one Level 2 (country) predictor – ambient temperature – and two outcome measures – a reactive: proactive criminal thinking index (RPI) and a violent: property offending index (VPI).

The RPI and VPI correlated significantly with the Level 1 predictors, and the annual ambient temperatures from these 24 countries (Level 2 predictor) correlated positively with RPI and VPI and moderated the effect of reactive criminal thinking (RCT) on violent offending.

These findings indicate that ambient temperature correlates with violent/aggressive offending after the effects of property/non-aggressive offending have been controlled and suggest that ambient temperature may moderate the relationship between RCT and violent offending by affecting the decision-making process.

The contribution made by this study to the literature is that it illustrates how a macro-level influence in the form of average annual temperature can impact on micro-level processes in the form of criminal thinking and violent behavior.

Stress and the military go hand-in-hand, particularly in combat environments. While some personality traits or types weaken relationships between stress and performance, others, such as psychopathy, may strengthen them. In the present chapter, we consider the ramifications of individuals with high levels of psychopathy or psychopathic tendencies in the military with regard to both their own stress and performance and that of those around them. We discuss different reactions to psychological and physical stress, as well as the implications of psychopathic tendencies as they relate to current military issues, including gender, leadership, teamwork, turnover, post-traumatic stress disorder, and suicide. By juxtaposing relevant research findings on stress and psychopathy, we conclude that psychopathic tendencies should have neither uniformly negative nor positive effects on stress and performance in the military. Rather, effects on such individuals and the peripheral others with whom they interact will likely vary greatly depending on numerous factors.

The purpose of this study is to conduct a systematic literature review that illuminates the current state of knowledge regarding the specific approaches by which multinational corporations (MNCs) implement corporate social responsibility (CSR) on the subsidiary level in developing countries.

Even though substantial scholarly work has been made to outline MNCs' activities in developing countries, this literature remains fragmented. To support the field in its theoretical as well as empirical advancements, this study conducts a systematic review of this body of literature and content analysis of relevant articles using insights from strategic marketing literature (market driving/proactive and market-driven/reactive approaches).

The authors synthesize our findings by presenting a taxonomy of proactive/reactive CSR approaches in developing markets along with propositions that can guide future research in this area.

Among the key contributions of this study's literature review is the development of a taxonomy of proactive/reactive CSR, bringing together different and fragmented streams of research and viewing them from strategic marketing (“proactive/reactive”) perspective. The taxonomy and the two ensuing propositions can advance future CSR-related studies with MNCs in focus by providing both theoretical and empirical guidance.

Information Systems research on emotions in relation to using technology largely holds essentialist assumptions about emotions, focuses on negative emotions and treats technology as a token or as a black box, which hinders an in-depth understanding of distinctions in the emotional experience of using artificial intelligence (AI) technology in context. This research focuses on understanding employees' emotional experiences of using an AI chatbot as a specific type of AI system that learns from how it is used and is conversational, displaying a social presence to users. The research questions how and why employees experience emotions when using an AI chatbot, and how these emotions impact its use.

An interpretive case study approach and an inductive analysis were adopted for this study. Data were collected through interviews, documents review and observation of use.

The study found that employee appraisals of chatbots were influenced by the form and functional design of the AI chatbot technology and its organisational and social context, resulting in a wider repertoire of appraisals and multiple emotions. In addition to positive and negative emotions, users experienced connection emotions. The findings show that the existence of multiple emotions can encourage continued use of an AI chatbot.

This research extends information systems literature on emotions by focusing on the lived experiences of employees in their actual use of an AI chatbot, while considering its characteristics and its organisational and social context. The findings inform the emerging literature on AI.

The impact on business of the failure to manage non‐financial risks has been repeatedly demonstrated during the 1990s.1 Businesses are constantly faced with the need to manage change within their organisation. Change generates choice, which carries risk. This paper is a study of a range of issues to be addressed in risk management of organisational records. Such a study needs to begin with a consideration of the management of risk in general. The paper concludes that for risk management of organisational records to be effective, it needs to be incorporated into the decision‐making process of the organisation making it central to all activities. Risk management of records needs to be proactive not reactive.

In few prior empirical studies on supply chain resilience (SCRES), the focus has been on the developed world. Yet, organisations in developing countries constitute a significant part of global supply chains and have also experienced the disastrous effects of supply chain failures. The purpose of this paper is therefore to empirically investigate SCRES in a developing country context and to show that this also provides theoretical insights into the nature of what is meant by resilience.

Using a case study approach, a supply network of 20 manufacturing firms in Uganda is analysed based on a total of 45 interviews.

The perceived threats to SCRES in this context are mainly small-scale, chronic disruptive events rather than discrete, large-scale catastrophic events typically emphasised in the literature. The data reveal how threats of disruption, resilience strategies and outcomes are inter-related in complex, coupled and non-linear ways. These interrelationships are explained by the political, cultural and territorial embeddedness of the supply network in a developing country. Further, this embeddedness contributes to the phenomenon of supply chain risk migration, whereby an attempt to mitigate one threat produces another threat and/or shifts the threat to another point in the supply network.

Managers should be aware, for example, of potential risk migration from one threat to another when crafting strategies to build SCRES. Equally, the potential for risk migration across the supply network means managers should look at the supply chain holistically because actors along the chain are so interconnected.

The paper goes beyond the extant literature by highlighting how SCRES is not only about responding to specific, isolated threats but about the continuous management of risk migration. It demonstrates that resilience requires both an understanding of the interconnectedness of threats, strategies and outcomes and an understanding of the embeddedness of the supply network. Finally, this study’s focus on the context of a developing country reveals that resilience should be equally concerned both with smaller in scale, chronic disruptions and with occasional, large-scale catastrophic events.