Search results

As we approach the millennium, we find ourselves in a world that places ever greater weight and significance on the outcome of polls, surveys, and market research. The advent of modern polling began with the use of scientific sampling in the mid‐1930s and has progressed vastly beyond the initial techniques and purposes of the early practitioners such as George Gallup, Elmo Roper, and Archibald Crossley. In today's environment, the computer is an integral part of most commercial survey work, as are the efforts by academic and nonprofit enterprises. It should be noted that the distinction between the use of the words “poll” and “survey” is somewhat arbitrary, with the mass media seeming to prefer “polling,” and with academia selecting “survey research.” However, searching online systems will yield differing results, hence this author's inclusion of both terms in the title of this article.

This study aims to assess and evaluate the disaster management system in Sri Lanka and the capacity of a local community to respond to natural disasters, and to propose a strategy for the dissemination of tsunami knowledge while raising public awareness of tsunami disasters.

The survey focused on three clusters of respondents and different methodologies were adopted to collect data from each group, as follows: residents: questionnaires followed by a structured interview; school children: questionnaires completed under the guidance of a teacher; government officials: questionnaires completed independently by respondents, and followed up with unstructured interviews with officials in charge of disaster related activities.

The results of the survey of residents indicate that; more than 90 percent of residents lacked tsunami knowledge prior to the 2004 tsunami; the main source of information during the disaster was direct information from family and neighbors; school education is important for raising awareness of disaster reduction; and an early warning system is a key requirement for reducing damage in the future. The school surveys reveal that; about 30 percent of school children do not yet understand what causes a tsunami; 90 percent of school children have a keen interest in studying natural disasters; comprehensive disaster education has not been provided; and audio‐visual means are thought to be the most effective tool for disaster education. The survey of officials shows that; seminars and drills on natural disaster have not thus far been conducted among general officials other than the military and police; measures need to be developed to safeguard the interests of tourists; and sirens, TV, and radio broadcasts are effective tools for disseminating disaster warnings to residents.

Based on the findings of the questionnaire and interview surveys, the following recommendations are proposed for disseminating knowledge and raising public awareness of tsunami disasters: promote disaster education at the school level; implement community‐level public awareness programs; enhance information management systems; and improve coordination mechanisms within the disaster management system.

At present, this is the only study being conducted whose goal is to quantitatively evaluate public awareness of natural disasters and disaster management in Sri Lanka.

Purpose — This paper presents the process of creating a web-based travel survey tool. It aims to define advantages and disadvantages of using the web as a survey tool as well as explain the methodology involved while conducting online travel surveys and technologies that were used in the described tool.

Methodology/approach – This paper presents a web-based origin-destination travel survey tool that was developed to assess the potential of this medium to complement usual large-scale phone surveys conducted regularly in the Quebec province. The first tool (that was updated twice to answer to new needs — people-based regional survey and household-based regional survey) developed for a generator-based survey is presented and discussed. The paper namely describes the technology used as well as the particular functions, both for respondents and administrators that were developed. Particularities of the tools are introduced.

Findings — The experimentations conducted using the web-based survey tool reveal that the key components of the tool that influences the response rates and quality of responses are ease of use of the multiple elements on questionnaire such as maps and form fields and overall design quality of the user interface. While presentation of actual results after conducting surveys using the tool are not the main goal of this paper, some preliminary results such as response rates reveal that between 10% and 20% of the entire community of trip generators like universities responded to the person-based version and around 10% of the sampled households from the general population of a specific region did complete the household-based version.

Research limitations/implications — Web-based survey tools in the transportation domain are still new and are in need of a much larger research base to be able to generalize results and findings further.

Practical implications — The tool presented is using up-to-date technology and refined questionnaire design. In this optics, it tries to push the development of web-based travel surveys further in order to increase response rates and quality of responses.

Originality/value — This paper is, on one hand, one of the first to present a tool that was used for both a person-based and a household-based survey and on the other hand for trip generator communities as well as households sampled for regional surveys. It also presents in great detail the interface used in the questionnaire and the administration toolkit accompanying the web application.

The paper aims to evaluate the usability of the website of Central Science Library (CSL), University of Delhi. Multi-method approach of evaluation is used with the use of standard checklist and questionnaire survey of representative users. Besides, the information architecture of the website under study is analysed in this paper.

Based on the literature review and the author’s experience, a usability assessment tool for library websites was developed by Pant (2013). It comprises standard checklist and questionnaire for users’ survey. In the present study, this framework was used to assess the usability of CSL website. The questionnaire survey of 35 representative users was conducted through random sampling. The results of both methods (standard checklist and questionnaire survey) were analysed for evaluating the website usability.

Need for improvement of the website was realised in terms of efficiency, effectiveness and learnability for better usability. Notice board, site search facility, list of services, FAQs and user guides were the most sought after features among others as per the analysis of the questionnaire survey. Besides, the need to enhance the visual appeal of the website was felt. However, information resources provided through the CSL website were found useful for users.

The paper presents an innovative multi-method approach of website usability assessment while considering six usability attributes: Usefulness, Efficiency, Effectiveness, Learnability, Satisfaction and Accessibility. The approach adopted in this paper is cost effective in comparison to formal usability tests and heuristic evaluation. Therefore, this framework is suitable for libraries having limited budget to ensure the user-centred library website with maximum usability. This paper encourages other libraries to conduct similar website usability evaluation to identify the usability problem areas and users’ perception for their respective website.

The purpose of this paper is to propose a method for assessing the lean construction management performance (LCMP) of engineering projects using the analytic network process-fuzzy comprehensive evaluation (ANP-FCE) model.

Literature review and questionnaire surveys were used to achieve an evaluation index system for LCMP. The data needed to calculate the weights of the indices were derived from questionnaire surveys. The ANP and the Super Decisions (SD) software were used to calculate the weights of the indices and verify the validity of the weights. The FCE was adopted to carry out a comprehensive evaluation of LCMP, and the validity of the evaluation results was verified by applying the validity degree of maximum membership principle. The applicability of the method for evaluating LCMP was validated by empirical research.

The proposed method for assessing the LCMP using the ANP-FCE model is validated to be feasible. Decision makers can easily identify the strengths and weaknesses of lean construction (LC) management of the evaluated project from the evaluation results.

Some subjectivity may exist in the assessment process due to questionnaire surveys, and only one case has been studied to validate the applicability of the method. Therefore, researchers are encouraged to increase the number of LC experts and cases over the world to make the proposed method more standard.

The research is expected to propose an assessment method of LCMP for construction enterprises, provide a reference to develop assessment standards for LCMP for building associations or governments and help decision makers know the improving path of LC management.

This research contributes to the literature by summarizing the commonly used lean management tools for quality, cost, time, safety and organization in practice, and proposing a novel approach for assessing the LCMP of engineering projects. The study is useful for researchers, project managers and decision makers engaged in LC.

This article aims to draw on experience in supervising new researchers, and the advice of other writers to offer novice researchers such as those engaged in study for a thesis, or in another small-scale research project, a pragmatic introduction to designing and using research questionnaires.

After a brief introduction, this article is organized into three main sections: designing questionnaires, distributing questionnaires, and analysing and presenting questionnaire data. Within these sections, ten questions often asked by novice researchers are posed and answered.

This article is designed to give novice researchers advice and support to help them to design good questionnaires, to maximise their response rate, and to undertake appropriate data analysis.

Other research methods texts offer advice on questionnaire design and use, but their advice is not specifically tailored to new researchers. They tend to offer options, but provide limited guidance on making crucial decisions in questionnaire design, distribution and data analysis and presentation.

Since its introduction by Motorola in the 1980s, Six Sigma and its philosophy have found widespread application in many manufacturing and service industries. It is felt that there is a need to take stock of the spread of Six Sigma implementation in service organisations. The purpose of this paper is to investigate five main themes which have emerged from literature and to draw on those themes to reflect on wider applicability of Six Sigma in services.

The study involves two exploratory questionnaire surveys. The small‐scale survey is conducted in service organizations in Singapore. The large‐scale survey was web‐based and involved service organisations throughout the world. The objective is to explore and understand the issues highlighted by the service organisations during Six Sigma implementation.

The findings confirm the inclusion of critical success factors, critical‐to‐quality characteristics, and set of tools and techniques as observed from the literature. In the case of key performance indicators (KPIs), there are different interpretations about them in the literature and also by industry practitioners. Some literature explains KPIs as performance metrics whereas some feel they are key process input or output variables, which is similar to interpretations by practitioners of Six Sigma. The responses of “not relevant” and “unknown to us” as reasons for not implementing Six Sigma show the need for understanding specific requirements of service organizations.

The limited responses from the authors' surveys restrict the possibility of generalising the findings. Therefore, more extensive survey is required. The three‐phase approach with mixed method used in the overall study has been shown to be useful.

Although much theoretical description is available about Six Sigma, there has been limited rigorous academic research on it. This gap is far more pronounced about Six Sigma implementation in service organizations, where the theory is not yet mature. Identifying this need, the paper contributes, by empirical research through surveys, to understand the issues involving Six Sigma implementation in service organizations.

This paper provides an extensive review of surveys and data-collection programmes focused on urban goods movement (UGM). Surveys investigating passenger urban travel have a decades-long tradition. The same is not true for UGM. The first specific UGM surveys appeared about 10 years ago in response to the rapid growth of car traffic, congestion, pollution and lack of space. Most of the time, these surveys have been carried out to resolve specific, local problems concerning traffic. Only a few of them have taken a global approach to urban logistics by including all logistics operators (own-account and carriers), all delivery vehicles (heavy and light vehicles), all deliveries and pickups (from express to full payload) and an entire metropolitan area and surroundings. Due to various European programmes, an inventory has been created to analyse urban goods data collection according to spatial level and methodology of capture. With this inventory, European urban freight indicators can be described, along with the units in which they are measured and their purposes. The relevance of urban goods transport surveys lies in their capacity to give decision-makers an account of urban freight transport functioning, ratios and data, so as to help in formulating planning, regulation and forecasting. It appears that focusing on the movement (delivery/pick-up), as the unit of analysis in establishment-driver surveys is the most efficient approach to describe the generation of vehicular flow in the city. This fact is revealed in the French UGM surveys, which take into account the complexity of urban logistics.

This paper seeks to report the detailed findings of a Centre for Education in the Built Environment (CEBE) funded study into real estate programmes of study in UK universities. The aim is to critically evaluate the gaps in the professional practice firm employers' expectations of real estate graduates, real estate graduates' perceptions of what they attained during their studies and universities' views of the content of Royal Institution of Chartered Surveyors (RICS) accredited real estate courses.

The paper presents the research findings from questionnaire surveys of professional practice firm employers and graduates and of interviews with RICS accredited courses providers and with the human resource managers of major surveying firms.

The findings of the questionnaire survey should provide some comfort to real estate education providers since the top employer rated knowledge and skills are by and large found in most programmes of study. Universities would argue that they cannot actually do much about the personal attributes that graduates possess. There are significant differences in the views of employers and graduates and the only area of knowledge in which graduates currently exceed the requirements of employers is “research methods”. The comments made by both groups suggest that practical experience is considered to be missing from courses but most universities would not see this as one of their principal areas of responsibility. The RICS accredited course directors mentioned that they provide alternative simulated work experience for students. Apart from practical experience, the human resource managers also raised concerns about graduates' levels of commercial awareness.

The findings of this research will enable those designing real estate programmes of study in real estate in the UK and around the world to ensure that their curricula are current and relevant to the needs of employers, from a UK perspective.

The paper presents the findings of questionnaire surveys of employers and graduates and of interviews with RICS accredited courses providers and human resource managers, which suggest that employers and graduates would like to see more practical skills and knowledge incorporated within university curricula.

The paper's aim is to illustrate the use of a technique that can help researchers choose which techniques, and at what level, to employ in an internet‐based survey.

A screening experiment, designed as a Plackett‐Burman design, is used to study main effects of 11 techniques for increasing survey response. Three measures of effect used are click rate, completion rate, and response rate. A convenience sample of students at a large university in New Zealand is used.

Follow‐up had significant impact on click rate; incentive and pre‐notification had a significant impact on completion rate; no technique had significant effect on response rate.

Main effects are examined. Also, a limited number of approaches for each technique are studied.

This paper illustrates the use of a methodology that researchers, practitioner, and academics alike, can use to select techniques to employ in an internet survey. This is the first known application of the technique for selecting data collection techniques in marketing.