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Article
Publication date: 7 June 2013

Tang Xiaofen

Shanghai is a Chinese city with a history of more than 700 years, which has played a very important role over 30 years of rapid economic growth in China. The purpose of…

Abstract

Purpose

Shanghai is a Chinese city with a history of more than 700 years, which has played a very important role over 30 years of rapid economic growth in China. The purpose of this paper is to investigate the quality management maturity system and schemes of Shanghai enterprises.

Design/methodology/approach

The investigation on quality management maturity of Shanghai enterprises was conducted by Shanghai Association for Quality (SAQ), to study the environmental impact of increasing globalization of industries.

Findings

SAQ made a systematic investigation and evaluation on the maturity of enterprise product, services and overall management quality, to comprehensively understand and assess the current status and levels of Shanghai enterprise quality management and to obtain important information for preparing a strategy for the Shanghai enterprise quality development plan and countermeasures to stay competitive in the new era.

Originality/value

The paper shows that, in order to further improve market competitiveness and capability of sustainable operation and growth, Shanghai enterprises must enhance their overall quality management level guided by the performance excellence criterion, implementing and putting forward mega efforts on enterprises taking primary responsibility for striving to promote CSR based on “operation with integrity and responsibility”, investing in “soft skills strength development” and utilizing quality improvement tools and techniques to promote the overall quality management level to a new high in the next decade.

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Article
Publication date: 1 September 2020

K.B. Sridevi

Management is a blended discipline with characteristics of both science and art. The component science is to be learnt and art to be practiced. This art component of…

Abstract

Purpose

Management is a blended discipline with characteristics of both science and art. The component science is to be learnt and art to be practiced. This art component of management education is the really challenging part, and this is where the management educational institutions build their uniqueness. The present management education needs a paradigm shift in order to fulfill the growing futuristic demands of the industry. The quality gaps identified through review of literature are preach–practice, industry–institution linkages, quality faculty, updated curriculum, soft skills development, research, online platforms and updated pedagogies. The researcher has taken an attempt to do a dyadic study in India.

Design/methodology/approach

The researcher has taken an attempt to do a dyadic study in India to analyze the perception of the management faculty and management students toward filling the quality gaps for a futuristic management education. The study has included 125 management faculties and 1200 management students through simple random sampling, and the data are collected through survey method.

Findings

The independent “t” test has been applied. The management faculties exhibit high degree of acceptance for filling the quality gaps such as research gaps, online platforms and industry and institution linkages since the mean scores are 4.22, 4.20 and 4.14 respectively. The management students exhibit high degree of acceptance for filling the quality gaps such as online platforms, updated pedagogies and soft skills development since the respective mean scores are 3.87, 3.85 and 3.82.

Research limitations/implications

The research area chosen for the study is reflecting the scenario of management education in developing countries such as India. The scenario may differ to developed countries.

Practical implications

When the quality of the management education is enriched, it will create global management professionals who will contribute qualitatively to the industries and uplift the overall global economic developments.

Social implications

The present study is enriching the existing literature review, by comparing the perception of both the counterparts, the management faculty and students, about the teaching and learning process. Thus, it can be concluded that the outcome of this study is relevant for the management educational institutions, and the need of the hour for the management education is definitely to fill the quality gaps, and all the management educational institutions have to be prepared enough to overcome the gaps with the support of their well-planned strategies. The futuristic demands are ever growing, even then the gap between the present and future expectations of the industry need to be well considered and bridged. As a result of the paradigm shift, the quality of the management education will be enriched, and it will create global management professionals. As a result of this quality-conscious education, a reputed brand image and set of loyal customers may also be developed (Akareem and Hossain, 2016). The learners of quality management education will contribute qualitatively to the industries and uplift the overall global economic developments. Further research is needed to measure the post impact of filling the quality gaps in the arena of management education.

Originality/value

The quality gaps identified through review of literature are preach–practice, industry–institution linkages, quality faculty, updated curriculum, soft skills development, research, online platforms and updated pedagogies.

Details

Journal of Economic and Administrative Sciences, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1026-4116

Keywords

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Article
Publication date: 4 September 2007

S.X. Zeng, G.X. Lou and Vivian W.Y. Tam

A quality management system based‐ISO 9001 focuses on confirming process conformance from the initial development of a product through production, test, installation and

Abstract

Purpose

A quality management system based‐ISO 9001 focuses on confirming process conformance from the initial development of a product through production, test, installation and servicing. Information management has been a key factor affecting the effective implementation of the standard. The aim of this study is to explore management of information flows in quality assurance in project management. It is hoped to that it will be helpful in pursuing continuous quality improvement in the construction industry.

Design/methodology/approach

Based on the characteristics of the construction industry, this study designed an organizational structure with three levels, including firm, sub‐firms and project departments. The paper examined the difficulties for the multi‐level organizational structure in information transferring and feedback.

Findings

It is found that there are information asymmetries in quality management from internal and external organizations. Internally, information asymmetry exists between contractor, subcontractors and suppliers; and externally, there is no information sharing mechanism between project departments. Information feedback is more difficult than information transferring in a construction firm.

Practical implications

The construction industry has always been bedeviled with great difficulties in sharing information among its participants. Although many construction firms have claimed to be ISO 9000‐certified, there is still missing an effective channel of information flow for quality management.

Originality/value

The paper proposes reengineering current management strategy for establishing an information network for quality management. This study could help construction firms to effectively manage information flow to achieve continuous quality improvement.

Details

Measuring Business Excellence, vol. 11 no. 3
Type: Research Article
ISSN: 1368-3047

Keywords

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Article
Publication date: 1 January 2006

Jos van Iwaarden, Ton van der Wiele, Roger Williams and Barrie Dale

In many industries (e.g. cars and clothing) manufacturing complexity and unpredictability have increased over the last couple of years because of an increasing variety of…

Abstract

Purpose

In many industries (e.g. cars and clothing) manufacturing complexity and unpredictability have increased over the last couple of years because of an increasing variety of products and shortening product life cycles. At the same time the manufacturers in these industries appear to have more problems with maintaining high quality levels. This paper aims to develop a methodology to study the effects of these developments on quality management systems.

Design/methodology/approach

At three European automotive manufacturers the two trends have been studied by means of a case study approach. Simons' four levers of control model is utilised to categorise and interpret the results of the case studies.

Findings

The application of a management control model in the field of quality management is found to be useful in explaining what changes are necessary to maintain high quality levels. From the case studies in the automotive sector it is concluded that there is a shift in quality management systems from a diagnostic towards a more interactive approach. This is in line with what can be expected as a result of the increasing uncertainty in the automotive sector, caused by shortening life cycles of car models and smaller batch sizes.

Originality/value

This research presents a novel application of Simons' four levers of control model to the field of quality management. Based on the experience with three case studies at European automotive manufacturers, this approach seems to have potential.

Details

International Journal of Quality & Reliability Management, vol. 23 no. 1
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 1 December 1999

Dietmar Mangelsdorf

Quality has a long tradition in industry. In and after the Second World War we all focused on quality control. In the 1980s, quality management systems, as given in the…

Abstract

Quality has a long tradition in industry. In and after the Second World War we all focused on quality control. In the 1980s, quality management systems, as given in the ISO standards 9000 series, paved the way for a quality‐related business management. Advanced companies today are in a post‐ISO‐era, in search of business excellence to meet the challenges of the globalisation in all market segments. The total integration of all management aspects into an integrative business management will bring the breakthrough needed. This evolution will have a tremendous impact on the traditional profession of quality managers in industry.

Details

The TQM Magazine, vol. 11 no. 6
Type: Research Article
ISSN: 0954-478X

Keywords

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Article
Publication date: 1 February 1994

Adrian Wilkinson, Tom Redman and Ed Snape

In recent years, quality management has become topical in managementcircles. The language of quality has spread throughout manufacturingindustry into service industries…

Abstract

In recent years, quality management has become topical in management circles. The language of quality has spread throughout manufacturing industry into service industries and also into the public sector. During 1992, almost 900 Institute of Management members completed a questionnaire on quality management in their own organizations. The aim of the survey was to add to our knowledge of quality management in the UK. This article presents a brief overview of some of the main findings of the survey.

Details

The TQM Magazine, vol. 6 no. 1
Type: Research Article
ISSN: 0954-478X

Keywords

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Article
Publication date: 1 March 2003

Taho Yang, Mu‐Chen Chen and Chao‐Ton Su

Semiconductor manufacturing is in the spotlight of the global manufacturing industries. Quality management is strategically and tactically important for gaining a…

Abstract

Semiconductor manufacturing is in the spotlight of the global manufacturing industries. Quality management is strategically and tactically important for gaining a competitive advantage. Since Taiwan’s semiconductor industry is one of the major suppliers of global semiconductor products, its quality management practice has a global impact. This research was conducted based on a proven measurement instrument for quality management practices including eight critical factors and 63 measuring items. Data were analyzed with respect to their reliability, mean rank, consistency, and correlation. Analysis results revealed insights into managers’ perception of quality management practices in the semiconductor industries.

Details

Integrated Manufacturing Systems, vol. 14 no. 2
Type: Research Article
ISSN: 0957-6061

Keywords

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Article
Publication date: 1 February 1998

Luis E. Solis, Subba Rao, T.S. Raghu‐Nathan, Cho‐Young Chen and Shih‐Chun Pan

In this paper we compare the quality management practices and quality results between Taiwanese manufacturing and service companies, based on a survey of 131 manufacturing…

Abstract

In this paper we compare the quality management practices and quality results between Taiwanese manufacturing and service companies, based on a survey of 131 manufacturing and 109 service companies. The results presented here are focused on eight critical factors of quality managementquality leadership, strategic quality planning, quality information and analysis, human resources management, quality assurance, supplier quality, customer orientation, quality citizenship ‐ and company quality results. The present study shows significant differences between manufacturing and service companies with manufacturing companies performing better in six critical dimensions of quality management as well as in quality results. Opportunities for improving quality management practices in Taiwanese service companies are identified.

Details

Managing Service Quality: An International Journal, vol. 8 no. 1
Type: Research Article
ISSN: 0960-4529

Keywords

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Article
Publication date: 1 January 1992

Colin J. Coulson‐Thomas

Draws on the results of recent Surveys which highlight the need for clear vision and sustained top management commitment in culture change. Suggests that in order to gain…

Abstract

Draws on the results of recent Surveys which highlight the need for clear vision and sustained top management commitment in culture change. Suggests that in order to gain the necessary skills, management should adopt more of the attitudes, approaches, tools and techniques that have transformed management performance in benchmark companies. Uses the case of Rank Xerox to illustrate how a quality culture might be created.

Details

The TQM Magazine, vol. 4 no. 1
Type: Research Article
ISSN: 0954-478X

Keywords

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Article
Publication date: 1 February 1984

W. Willborn and Y. Gupta

In recent years price‐based competition has given way to quality‐based competition in world markets. Companies are becoming increasingly aware of the importance of quality

Abstract

In recent years price‐based competition has given way to quality‐based competition in world markets. Companies are becoming increasingly aware of the importance of quality assurance programmes — its challenges and opportunities. In this article we discuss those challenges for improved quality assurance within the management framework, existing support systems and a strategy to design and implement a quality assurance certificate programme.

Details

International Journal of Quality & Reliability Management, vol. 1 no. 2
Type: Research Article
ISSN: 0265-671X

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