Investigation on quality management maturity of Shanghai enterprises
Abstract
Purpose
Shanghai is a Chinese city with a history of more than 700 years, which has played a very important role over 30 years of rapid economic growth in China. The purpose of this paper is to investigate the quality management maturity system and schemes of Shanghai enterprises.
Design/methodology/approach
The investigation on quality management maturity of Shanghai enterprises was conducted by Shanghai Association for Quality (SAQ), to study the environmental impact of increasing globalization of industries.
Findings
SAQ made a systematic investigation and evaluation on the maturity of enterprise product, services and overall management quality, to comprehensively understand and assess the current status and levels of Shanghai enterprise quality management and to obtain important information for preparing a strategy for the Shanghai enterprise quality development plan and countermeasures to stay competitive in the new era.
Originality/value
The paper shows that, in order to further improve market competitiveness and capability of sustainable operation and growth, Shanghai enterprises must enhance their overall quality management level guided by the performance excellence criterion, implementing and putting forward mega efforts on enterprises taking primary responsibility for striving to promote CSR based on “operation with integrity and responsibility”, investing in “soft skills strength development” and utilizing quality improvement tools and techniques to promote the overall quality management level to a new high in the next decade.
Keywords
Citation
Xiaofen, T. (2013), "Investigation on quality management maturity of Shanghai enterprises", The TQM Journal, Vol. 25 No. 4, pp. 417-430. https://doi.org/10.1108/17542731311314890
Publisher
:Emerald Group Publishing Limited
Copyright © 2013, Emerald Group Publishing Limited