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Surveying the scene

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 January 1992

Abstract

Draws on the results of recent Surveys which highlight the need for clear vision and sustained top management commitment in culture change. Suggests that in order to gain the necessary skills, management should adopt more of the attitudes, approaches, tools and techniques that have transformed management performance in benchmark companies. Uses the case of Rank Xerox to illustrate how a quality culture might be created.

Keywords

Citation

Coulson‐Thomas, C.J. (1992), "Surveying the scene", The TQM Magazine, Vol. 4 No. 1. https://doi.org/10.1108/09544789210034121

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited