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The paper seeks to identify the factors that are responsible for the incursion of non‐professionals, otherwise called quacks, into property management practice in Nigeria.

Primary data were collected with the aid of questionnaires served on 270 estate surveying firms based in the study area. The proportion method was used to determine the factors that are significantly responsible for the daily incursion of non‐professionals whose activities have negatively affected real estate investment in the country.

The result shows that the high income derivable from property management practice is a major factor. Other factors in their perceived order of importance include provision of unsatisfactory and less than standard service by estate surveyors, lack of confidence by clients on the estate surveyor to evict erring tenants and shortage of qualified personnel.

Obtaining the perception of practitioners could subject the findings of the study to bias. Further research targeted at the clients of property management services will provide a balanced view.

The findings from this study will provide professional bodies and policy makers with data to curb the activities of quacks and enhance the practice of real estate management.

There is shortage of global research on asset management (AM) by various central governments. This paper aims at reducing this gap.

This general review is based on literature, published government documents, agendas of specialized membership organizations (considered through the qualitative thematic analysis) and the authors’ experiences in advising governments on AM in 30 countries. The study focuses on three topics of recurrent interest among governments and AM experts: drivers of change and response trends; organizational models and attributes of good governance at public AM organizations. It also discusses whether the examined practices conform with New Public Management (NPM).

The paper identifies five key international drivers of change: austerity measures; an increased focus on performance management; changes in political and ideological agendas; technology and business operations changes; and the environmental sustainability agenda. It analyses response trends to these drivers, both positive and negative. Five dimensions of organizational settings that are important for AM are identified, demonstrating the great diversity of practices. The paper outlines governance elements specific to government AM and illustrates related challenges. It also shows that while current AM typically conforms with NPM, there are notable deviations, such as low corporatization and recentralization of AM.

This paper is a broad review; in-depth study of specific aspects is left for further research.

The paper introduces new empirical knowledge about AM approaches at central governments into research discourse, with a broad thematic coverage not achieved before; contributes to the discussion of some hot underexplored topics; hypothesizes why current AM practices deviate from NPM doctrines; and provides unique insights for AM practitioners.

In the knowledge economy, the management of knowledge is important because the value of corporations and individuals is directly related to their knowledge and intellectual capital. This is especially true for real estate management, which is of increasing concern to the public and plays an important role in the property market today. This paper aims to show the nature of property professionals' acquisition, sharing and reuse of knowledge in their work.

To better understand the practices of knowledge management (KM) currently employed by property management firms, a study of the general practices of knowledge management in property management firms in Hong Kong was undertaken. This study described the notion of knowledge and knowledge management and investigated the norms of property professionals in acquiring, sharing and reusing knowledge in their daily practices. It also analyzed the relationship between size of firms and methods of knowledge acquisition and sharing. A questionnaire survey was conducted to study the opinions of professional property managers on the acquisition and reuse of knowledge and experience in their daily work. Questionnaires were sent to 103 PM firms with a response rate of 30 percent.

The survey results reveal that property managers mostly acquire their knowledge from the internet and newspapers. They also obtain knowledge from their colleagues and thus they are always important target persons with whom to share knowledge. In addition, property managers have close contact with professionals within and beyond their profession, allowing them to tap into and share knowledge across organizational boundaries. Although property managers are willing to share knowledge with others, there is no evidence to show that there are formal knowledge management strategies in PM firms. It seems that there is a need for explicit knowledge management strategies in property management, which could leverage their employees' knowledge assets.

Past research that studied other types of knowledge workers may not be applicable to the unique nature of professionals working in the property management sector.

The originality of this paper is that it examines the practices of property professionals in acquiring, sharing and reusing knowledge in their daily practices which have not been studied systematically before. This paper also makes suggestions for improving knowledge‐managing strategies in this profession to prevent knowledge loss.

This paper seeks to identify the manner in which the knowledge management (KM) concept can be implemented in property management companies in Malaysia.

The KM strategies for property management companies were designed and then tested among the property management companies in Malaysia. Sixteen companies were involved in this research to provide empirical results of the KM concept implementation in property management organisations.

The research findings suggest that the KM concept is becoming increasingly important and that the property management companies are practising some of the relevant activities. The findings also integrate the concept of KM and property management activities.

The research is based only on 16 companies registered under the Board of Valuers, Appraisers and Estate Agents, Malaysia, which governs property management activities in Malaysia.

This paper proposes to property management players to put into practice the KM concept within their organisations.

Discusses the effectiveness of the private and public sectors in managing property assets. Examines the principles of operational property management in practice, and the influence of effective management. Concludes that it is not possible to isolate specific groups as being good or bad at operational property management, effectiveness seeming to depend more on the overall process than on specific techniques.

The purpose of this paper is to identify the development trends of corporate real estate management (CREM) in Estonia and to compare them with more developed western countries in order to define the actual problems.

An explorative survey with direct interviews among the 17 largest organisations in a certain sector (four banks, five infrastructure companies, five universities, three municipalities).

In some fields Estonia recovered from the lost experience stages quickly (organisational structure and outsourcing), while in other fields it has not yet recovered (disposal of owned properties), but in several aspects the problems are similar to western countries (information issues). No differences are found between the public and private sectors or between larger and smaller organisations. The smallness could be regarded as an advantage at the organisational and state levels since it allows for better communication, but requires more flexibility. Strategies and tools justified in more developed markets and in larger organisations could limit development in a smaller environment and therefore, should not be transferred automatically.

The office sector was selected for a comprehensive but comparable overview for several reasons.

Practically no CREM research has been conducted in either Estonia or any other Eastern European country. Estonia lost about half a century's experience of the open market environment during the Soviet period (1945‐1990), when there was no private ownership of enterprises and properties. Since the second‐half of the 1990s the economy, and especially the property market in Estonia have risen rapidly. Estonia could be handled as a representative example (case) to explore CREM development in countries with a similar history.

Management factors of recalcitrant tenants in residential premises have become central concerns of many private residential property owners in Ibadan metropolis. The purpose of this paper is to investigate the causes and dimension of the phenomena so as to prevent the loss of rent and encourage investment in rental housing in the city.

The study elicited data through personal and direct administration of questionnaires on 51 estate surveying and valuation firms. The data collected included companies' profiles, years of property management experience, properties in their management portfolio, tenants' selection, category of recalcitrant tenants, handling techniques and influencing factors.

Results indicated that act of non‐compliance and adherence to ethics of property management by estate surveyors and valuers (managers) in the area constitutes a major cause of recalcitrant tenants. Also, estate surveyors and valuers disregard some relevant factors while selecting tenants to fill vacancies such as police report, family factor, rental arrears, maintenance culture, personal/family crisis and mental illness/addiction. These, among others, consequently affect the objectives of investing in rental properties in the metropolis.

The study recommends strict compliance to ethics (rules and regulations) put down in the constitution of NIESV (2005). Also estate surveyors and valuers (managers) should be encouraged to attend mandatory continuing professional development (MCPD). Lease/tenancy agreement should be clearly reached, documented and implemented. All transactions in residential property management should be executed at “arm's length” with transparency without bias.

Future research is needed to undertake statistical references through a comprehensive survey of all types of tenant: private/public tenants, commercial properties tenants and agricultural land tenants in Ibadan land.

The study helps to identity categories of recalcitrant tenants in residential properties, the rental residential properties occupied, causes of recalcitrance and treatment approaches of recalcitrant tenants.

The purpose of this paper is to examine the issue of compliance with a voluntary professional Code of Practice. It aims to take service charge management as its subject and it also to discuss how current notions of “best practice” have evolved in order to explain the poor performance uncovered. From this it seeks to derive an alternative perspective and develop a new framework for managing agents to consider utilising in order to advance the generalised principles within the existing RICS Code of Practice, Service Charges in Commercial Property.

The paper applies an inductive reasoning by applying best practice from other disciplines (the specific) to commercial property (hence arguing for their adoption to the general). It utilises a critical review of the secondary literature on the wider aspects of best practice and original data on commercial service charge management to devise an ideal type framework for accounting for service charge moneys.

It provides an idealised conceptual framework for managing agents to consider applying to their management of the service charge process, specifically with regard to accounting issues therein. The paper is not proposing a definitive adoption of accruals accounting, but provides an analysis of the potential advantages – and problems. The intention of this work is to drive consultation for better practice, rather than provide a de facto template for adoption.

The work relies on data previously generated by the authors, and produces an original template and example for the practitioner. The work's primary value is that it proposes an innovative approach to the occupation of the commercial service charge manager. Within this, it also offers advice to the wider profession on how to better regulate the discipline. While the proposed approach offers advantages over the existing best practice paradigm, it generates its own conceptual problems that will need to be considered by professionals.

Improving valuation accuracy, especially for sale and acquisition purposes, remains one of the key targets of the global real estate research agenda. Among other recommendations, it has been argued that the use of technology-based advanced valuation methods can help to narrow the gap between asset valuations and actual sale prices. The purpose of this paper is to investigate the property valuation methods being adopted by Australian valuers and the factors influencing their level of awareness and adoption of the methods.

An online questionnaire survey was conducted to elicit information from valuers practising in Australia. They were asked to indicate their level of awareness and adoption of the different property valuation methods. Their response was analysed using frequency distribution, χ² test and mean score ranking.

The results show that the traditional methods of valuation, namely, comparative, investment and residual, are the most adopted methods by the Australian valuers, while advanced valuation methods are seldom applied in practice. The results confirm that professional bodies, sector of practice and educational institutions are the three most important drivers of awareness and adoption of the advanced valuation methods.

There is a need for all the property valuation stakeholders to synergise and transform the property valuation practice in a bid to promote the awareness and adoption of advanced valuation methods, (e.g. hedonic pricing model, artificial neural network, expert system, fuzzy logic system, etc.) among valuers. These are all technology-based methods to improve the efficiency in the prediction process, and the valuer still needs to input reliable transaction data into the systems.

This study provides a fresh and most recent insight into the current property valuation methods adopted in practice by valuers practising in Australia. It identifies that the advanced valuation methods could supplement the traditional valuation methods to achieve good practice standard for improving the professional valuation practice in Australia so that the valuation profession can meet the industry’s expectations.

The purpose of this paper is to investigate the level of disability awareness in the property management industry in Hong Kong.

A structured questionnaire survey was conducted on 342 local property management practitioners. The survey was conducted online in the period between 15 September 2014 and 30 November 2014 to collect various information of the respondents such as their backgrounds, different perceptions towards the disabled and disability awareness. In addition, in-depth interviews with two front-line property management personnel were undertaken to provide a more narrative account of the topic.

The respondents generally recognized the importance of inclusive built environment to persons with disabilities (PWD) and the vital role played by property management in safeguarding the interests of PWD. However, the research found that some misconceptions about disabilities still prevailed in the industry and the interests of PWD have received inadequate consideration in the routine property management tasks performed by the practitioners, reflecting a lack of disability awareness in the local property management industry.

The research findings provide a baseline reference for longitudinal tracking of the disability awareness among property management practitioners in the future.

Drawing on the research findings, this paper made several recommendations for improving disability awareness in Hong Kong’s property management industry. In addition, the research findings can be used for before-and-after analyses when the public authority strives to evaluate the effectiveness of their programmes, training workshops or campaigns of disability awareness promotion in the industry.

The importance of property management in the achievement of inclusive built environment has long been ignored in the literature. This study on disability awareness of property management practitioners is very likely the first of its kind in the world.