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This study aims to develop a software agent-knowledge procurement management tool to address uncertainties from external and internal environments, such as record failure, slow logistics auditing and distribution delay toward improving procurement management in retailing enterprises.

Quantitative methodology was used to collect data using a self-administered survey from randomly selected procurement staffs, marketers and customers to measure their perception regarding the feasibility and acceptance of the implemented agent-knowledge-based procurement management tool.

Results from empirical analysis reveal that the implemented tool facilitates collaboration and interaction among buyers, sellers and procurement managers toward enhancing procurement managers’ flexibility to handle unexpected exceptions. In addition, results confirm the feasibility of the implemented tool in supporting procurement management toward handling inventory failure exception, which occurs in traditional procurement approaches. Moreover, descriptive results from user acceptance test verify that the tool was accepted by the respondents.

The limitation of this study is that the implemented tool is evaluated using data collected from respondents in Malaysia retailing enterprise only; thus, the results cannot be generalized to other enterprises and country. In addition, research implications from this study design a methodological and comprehensive software agent-knowledge-based model that support buyers, sellers and procurement managers with information to facilitate buying and selling operations.

Practically, the designed software agent-knowledge-based model describes how software agents collaborate with each other to facilitate procurement tasks and also use the knowledge base in the implemented tool to provide information sharing platform that manages the dynamics of procurement operations.

This research integrates software agents which are autonomous programs that carryout pre-defined task on behalf of end users. Socially, this study would be useful for procurement managers in developing mechanisms for instilling insights in retailing operations.

This research is among the first to attempt to develop a software agent-knowledge-based model to support procurement management in the retailing enterprise domain. It contributes to promote e-procurement practices by implementing a software agent-knowledge-oriented tool to address uncertainties experienced in retailing enterprise. It is envisaged that this study will provide basis for future research into e-procurement practices for retailing businesses in Malaysia and beyond.

The purpose of this paper is to develop a Humanitarian Purchasing Matrix to guide purchasing strategies for relief items in humanitarian operations.

The research synthesizes the structures of a Purchasing Portfolio Model and the characteristics of purchasing in humanitarian operations, validating them with academics and practitioners to develop a Humanitarian Purchasing Matrix. Then, based on the Analytic Hierarchy Process to classify the relief items in the matrix, an illustrative example is used as an empirical test for the proposed Humanitarian Purchasing Matrix.

The academic literature on purchasing in general and purchasing in humanitarian operations share some similarities in terms of “Importance of Purchasing” and “Complexity of Supply Market” dimensions. Moreover, the analysis of such criteria supports the definition of purchasing strategies for different relief items in humanitarian operations.

The Humanitarian Purchasing Matrix can be considered a tool/guide for professionals of humanitarian organizations in the adoption of purchasing strategies for the different relief items purchased for humanitarian operations.

Considering a scenario of a constant increase in the variety of relief items, the high purchasing volume and the pressure to more efficient relief operations, the research discusses the intersectionality of business purchasing models and the purchasing characteristics of humanitarian operations. Moreover, the research deliveries a tool/guide to the adoption of purchasing strategies that are composed of criteria observed in the literature and suggested by both humanitarian logistic academics and practitioners.

The purpose of this paper is to address the inefficiency problems in procurement operations in disaster relief logistics which are mainly due to the lack of coordination among less organized suppliers and partnerships. Such problems lead to poor responsiveness and hinder timely procurement of required goods.

An auction‐based framework for procurement of goods, which is suitable for a single coordinating platform in disaster relief logistics, is proposed. Integer programming formulations are used in auctioning operations. A simulation model that generates problem instances is used to evaluate and tune system‐level design parameters.

Design parameters greatly affect the behaviour and responsiveness of the system and the performance of the auction‐based framework in different problem instances. Combinations of those parameters may allow suppliers with limited capacities to become more involved in the bidding process. In addition, the procurement shares of bidders may change substantially with different values of the parameters.

Even though the presented framework is inspired from real‐life applications, it is not implemented in real‐life disaster relief operations. The goodness of fit for the framework would best be evaluated by a real disaster case. In addition, transportation scheduling and vehicle routing considerations and budgeting issues are not considered in the framework.

This paper presents an auction‐based framework for less organized suppliers of goods and their partnerships, such as local humanitarian organizations, private companies, and standby partners. The presented framework offers a background for coordination during disaster relief operations which provides opportunities to act as a set of organized entities. This background also helps those entities coordinate their efforts to enhance the capabilities of local governments and NGOs.

Realizing value from information and communication technology (ICT) in procurement in developing countries is complex due to diverse stakeholders and intertwined procurement processes. The purpose of this paper is to examine the experience of the Government of Jamaica in leveraging ICTs as an intervention to transform its procurement operations and combat corruption.

The study examines conversations with employees in the Government of Jamaica to understand key milestones in its procurement history. Based on the view that the intervention context is an ecosystem where multiple and inconsistent views of the e-procurement system evolve over time, the study analyzes milestones to reveal key actions that contributed either to the initial success of or introduced challenges to the e-procurement system.

The findings suggest that inducing positive sentiments about the intervention through transparency will overcome a long history of negative sentiments about the initiatives of government bodies in general. Furthermore, positive sentiments may not be directly related to the e-procurement system.

The study offers important insights that government bodies in similar contexts can apply to guide initiatives for transforming procurement operations. For instance, training should emphasize not only the technical aspects of the system from the perspective of different stakeholders but also their job descriptions. Future research may examine other initiatives in developing countries to compare the role of sentiments over time.

The study adopts a unique approach to understand the experience of a developing country in harnessing ICTs to transform procurement operations.

Traction substations are an integral part of the railway infrastructure. In order to ensure that machinery and equipment is available and utilised at full capacity, intelligent maintenance methods should be implemented. The purpose of this paper is to focus on the development of lean maintenance strategies implemented on traction substations and offer the maintenance manager an alternative maintenance method to be utilised during optimisation initiatives.

The rail company under consideration has various improvement options, the maintenance supply chain is a priority. The existing maintenance process of 3 kV_DC traction substations is examined and all operations and activities directly and indirectly associated with maintenance are analysed with lean methodologies. The analysis of maintenance operations and activities reveals that some of these operations and activities are non-value-adding and, therefore, regarded as waste. These activities only prolong the maintenance process without adding value to the process. Alternative operations and activities are suggested and simulated.

The application of lean indicates that the maintenance process could be optimised to deliver on a more efficient process, which would improve the quality of maintenance by ensuring that maintenance is timeously carried out. Through reducing the downtime caused by maintenance, the availability of the system is preserved and the railway lines could be used to capacity.

The research is limited to 3 kV_DC traction substations and the associated maintenance process, as this was the area of opportunity for the company. The track and overhead traction equipment maintenance is not included.

The practical application of this research is in optimisation of the value chain for maintenance, specifically in the rail industry.

This research could be applied by maintenance managers to effectively implement if a run-to-failure (RTF) maintenance philosophy is being utilised. The research offers maintenance techniques within the RTF maintenance scope which reduces the maintenance cycle and equipment downtime.

Procuring relief products and services is a challenging process for humanitarian organizations (HOs), yet it accounts for approximately 65% of relief operations’ costs (Moshtari et al., 2021). This paper aims to examine how procurement internal controls, materials and purchasing procedure standardization influence information integration and procurement performance.

In this study, partial least square structural equation models and multigroup analysis were used to analyze data collected from 170 HOs.

Procurement internal controls and material and purchasing procedure standardization fully mediate between information integration and procurement performance.

The study focuses only on HOs. Since humanitarian procurement projects take place over a period of several years, it is difficult to capture the long-term effects of information integration, procurement internal controls, material and purchasing procedure standardization and procurement performance. In this regard, a longitudinal study could be undertaken, provided that the required resources are available.

Procurement managers should implement information integration practices within acceptable procurement internal controls and standardize material and purchasing procedures to boost procurement performance.

By integrating information through procurement internal controls and standardizing material and purchasing procedures, procurement performance in a humanitarian setting can be systematically optimized.

The purpose of this paper is to address the inefficiency in resource allocation for disaster relief procurement operations. It presents a holistic and reconfigurable procurement auctions‐based framework which includes the announcement construction, bid construction and bid evaluation phases.

The holistic framework is developed in a way that auctioneers and bidders compete amongst each other in multiple rounds of the procurement auction. Humanitarian organization in disaster locations are considered as auctioneers (buyers) and suppliers are considered as bidders.

Unique system parameters (e.g. announcement options, priority of items, bidder strategies, etc.) are introduced to represent the disaster relief environment in a practical way. The framework is verified by simulation and optimization techniques using the system characteristics of the disaster relief environment as an input. Based on the parameters and their values, behavioural changes of auctioneers and suppliers are observed.

Combining the three phases of procurement auctions is unique both in the auction literature and in the disaster relief research, and it helps the humanitarian organizations supply the immediate and long‐term requirements in the disaster location more efficiently.

The purpose of this paper is to unpack tensions faced by procurement professionals as part of their triple bottom line (TBL) sustainability activities. The authors take an integrative perspective based on the procurement sustainability and organizational tensions literature, as well as stakeholder and institutional theory.

The authors use a multiple case study approach. Data are collected through multiple interviews and archival data from eight case companies in Australia.

The authors identify supply chain and company procurement sustainability tensions (PSTs) and explain their multi-level nature. The analysis also dissects the multi-stakeholder and multi-institutional environments where PSTs operate. The authors discuss such environments in terms of various temporal and spatial legitimacy contexts (LCs) that, through their assessment of institutional distance, can characterize the manifestation of PSTs.

The findings are instrumental for managers to make informed decisions when dealing with PSTs, and they pave the way for paradoxical leadership given the increasing importance of simultaneous development and balancing of TBL dimensions, as evidenced in this study.

This is one of the first studies to empirically investigate PSTs by drawing on an integrative approach to identify PSTs, and to discern various LCs that underpin stakeholder judgments of procurement’s TBL sustainability activities.

The purpose of this paper is to examine the factors influencing e‐procurement adoption in the United Nations (UN) system of organizations are examined.

This paper reports on an extended multi‐method case study of e‐procurement in the UN. A three stage methodology is adopted – a questionnaire survey of UN organizations, case studies of e‐procurement issues in three UN organizations, and an interactive workshop with the heads of purchasing of UN organizations.

The paper finds that e‐procurement is being used in the UN for transactions of routine, non‐strategic purchases. UN development agencies are more likely to adopt e‐procurement than humanitarian aid agencies as their operations are more predictable. The intention of the majority of UN organizations to adopt e‐procurement within three years has been reversed following the workshop, which revealed that adoption of e‐procurement would run counter to UN policies of supporting less developed nations, regions and organizations. A more cautious, “wait and see” approach has been taken rather than to unilaterally promote e‐procurement across the UN system.

This research focuses on the UN, yet could have implications for other complex systems of organizations such as the public sector, or multinational companies considering implementing e‐procurement with suppliers in developing countries.

E‐procurement needs to be considered in the context of other procurement policy objectives. What may be good e‐procurement practice in a profit‐making firm may be viewed as competing with broader policy objectives of not‐for‐profit organizations. The digital divide is a salient contextual factor for the UN, and brings about unforeseen issues regarding e‐procurement adoption which may have resonance for other organisations.

Much research on e‐procurement has been conducted in the private sector and this paper contributes to the small but growing number of studies of e‐procurement in the context of the public and not‐for‐profit sectors by studying e‐procurement in the UN.

To improve acquisition outcomes, in 1997 the District established the Office of Contracting and Procurement under the direction of a newly created chief procurement officer (CPO). Since then, the District's inspector general and auditor have identified improper contracting practices. This report examines whether the District's procurement system is based on procurement law and management and oversight practices that incorporate generally accepted key principles to protect against fraud, waste, and abuse. GAO's work is based on a review of generally accepted key principles identified by federal, state, and local procurement laws, regulations, and guidance. GAO also reviewed District audit reports and discussed issues with current and former District officials as well as select state and local officials.