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Article
Publication date: 14 May 2018

Pragya Gupta and Neeraj Kaushik

The purpose of this paper is to review the dimensions of service quality used in different countries across the world, especially in the higher education sector.

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Abstract

Purpose

The purpose of this paper is to review the dimensions of service quality used in different countries across the world, especially in the higher education sector.

Design/methodology/approach

Content analysis is used to get a comprehensive insight of the studies accumulated from some of the selected databases such as Emerald Insight, Ebsco ABI/inform, etc. All these studies are related to the measuring of service quality in higher education.

Findings

The result of this paper reveals that SERVQUAL is the most widely accepted scale which has its dominance in the higher education setting. The paper focuses on revealing the dimensions which are used in the past studies. The paper notices a huge variation in the items as well as constructs while exploring the dimensions. Further, it is observed that many of the studies considered in this paper picked dimensions from other studies, expert opinions and factor analysis. In addition to this, it is found that different scales are proposed and checked for their reliability and validity through the confirmatory factor analysis. Few studies confirm the validity using average variance extracted (AVE), model fit values and correlations.

Practical implications

The study will help other researchers to get a summarised form of different dimensions used in the higher education setting. It also points out the essential and common dimensions of similar studies. Further, with different samples and geographical location, it can help us to identify how the dimension varies as we move from one part to another around the globe with different samples. Further, it formulates directions to pick correct combination of scale, administration and methods that are useful in collecting the data and getting the inference out of it under correct settings.

Originality/value

The summarisation of different studies will help the researchers to have a holistic view of the important studies that took place in the higher education setting.

Details

International Journal of Educational Management, vol. 32 no. 4
Type: Research Article
ISSN: 0951-354X

Keywords

Article
Publication date: 5 September 2019

Puja Khatri and Pragya Gupta

The purpose of this paper is to conceptualize a suitable measure for the employee wellbeing construct and validate this tool in Indian workplace settings, especially with…

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Abstract

Purpose

The purpose of this paper is to conceptualize a suitable measure for the employee wellbeing construct and validate this tool in Indian workplace settings, especially with reference to IT/ITes and BFSI sectors.

Design/methodology/approach

This study is descriptive and cross-sectional in nature. The literature was first reviewed to identify the underlying probable dimensions of employee wellbeing and its corresponding items. These items were then subjected to elaborate discussions with experts from industry as well as academia. The index, thus, developed was administered to collect primary data from employees working in IT/ITeS and BFSI sectors based in Delhi-NCR. PLS SEM 3 was applied as employee wellbeing was construed as a first-order reflective second-order formative construct. Thereafter, it was subjected to suitable assessments of reliability and convergent validity.

Findings

The findings reveal that employee wellbeing can be conceptualized as a construct having four dimensions namely, purpose in life (PIL), work–life balance (WLB), job wellness (JW) and physical wellness (PW). It was also revealed that all the dimensions identified in the study capture different facets of the employee wellbeing and collectively define the construct; omission of any items may lead to change in the nature of the construct. This investigation is unique as it frames the index of employee wellbeing with specifications of a formative measurement model. To the best of the authors’ knowledge, no published study so far has measured EWB as a formative construct.

Originality/value

Many earlier studies have incorporated a unidimensional approach to individual wellbeing and lacked a crucial outlook of having multi-dimensional understanding of the employee wellbeing construct in the social and work context. Furthermore, this paper contributes not only to the existing body of knowledge in employee wellbeing, but also brings forth an important aspect of measurement model specification, i.e. formative measurement model by bringing the specific reasons for taking employee wellbeing as a formative concept.

Details

International Journal of Workplace Health Management, vol. 12 no. 5
Type: Research Article
ISSN: 1753-8351

Keywords

Article
Publication date: 25 May 2022

Shalini Srivastava and Pragya Gupta

Using self-determination theory as the theoretical framework, the study examines the role of workplace spirituality in motivating internal whistleblowing in an…

Abstract

Purpose

Using self-determination theory as the theoretical framework, the study examines the role of workplace spirituality in motivating internal whistleblowing in an organization and whether it gets enhanced by ethical leadership and moral courage of an employee.

Design/methodology/approach

The study was administered to 312 employees belonging to the hotel industry in north India. A three-waves study with a gap of one month each was used for data collection. The study used AMOS and PROCESS Macro to examine the hypothesized relationship.

Findings

The study found a positive association between workplace spirituality and internal whistleblowing, and a parallel mediating impact of employee’s moral courage and ethical leadership on workplace spirituality and internal whistleblowing relationship.

Practical implications

The work suggests that by recognizing and enforcing the motivating factors that encourage an employee to blow the whistle and reveal illegal, immoral or illegitimate organizational practices, an organization may be able to maintain an ethical stance and create a positive image of itself.

Originality/value

The unique contributions of this study include determining the role of workplace spirituality in supporting internal whistleblowing, especially in the Indian context. Keeping in view the huge losses incurred by hospitality sector during pandemic, internal whistleblowing by employees will create a positive image for the organizations and help in revival.

Details

International Journal of Contemporary Hospitality Management, vol. 34 no. 10
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 2 February 2022

Renuka Mahajan, Pragya Gupta and Richa Misra

The paper aims at examining the employability skills relevant in the unprecedented times of turbulence in businesses due to COVID-19 in the Indian context.

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Abstract

Purpose

The paper aims at examining the employability skills relevant in the unprecedented times of turbulence in businesses due to COVID-19 in the Indian context.

Design/methodology/approach

The study examined the recent skills model through an extensive literature review. Exploratory factor analysis (EFA) is conducted to identify the employability skills perceived as important by multiple stakeholders. ANOVA was applied to examine the differences in perceived importance attached to these dimensions by the three stakeholders.

Findings

The ten-factorial solution was extracted based on the results of EFA The findings offer a fresh perspective on digital competencies perceived as most important to ensure successful long-term employability, followed by business fundamentals and behavioral skills.

Research limitations/implications

The study has been able to map perceptions of employers, faculty and students based in Delhi-NCR regarding essential employability skills. It would be worthwhile to validate the proposed employability skills framework across different geographical sections of India and ascertain if the perceptions vary in the employment sector and employer size.

Practical implications

Although the study has put forth practical employability skills, there is a need for convergence between the business stakeholders and Higher Education Institutes (HEIs) to develop a broad skill-base for the fresh graduates. The study will prepare them for the volatile business environment.

Originality/value

Many previous studies have lacked the employability skill framework in the Indian context from the multiple stakeholders' perspective. The HEIs can rethink their current employability, including the most prominent skills required in succeeding in a technology-enabled business environment transformed by the pandemic.

Details

Education + Training, vol. 64 no. 3
Type: Research Article
ISSN: 0040-0912

Keywords

Article
Publication date: 27 July 2020

Pragya Gupta and Shalini Srivastava

Using job demand-control-support (JDCS) model as its foundation, the purpose of this paper is to examine the important, but under-explored, relationship between…

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Abstract

Purpose

Using job demand-control-support (JDCS) model as its foundation, the purpose of this paper is to examine the important, but under-explored, relationship between perceptions of work–life conflict and burnout being mediated and moderated by support systems and resilience among female employees in India.

Design/methodology/approach

A total of 270 female employees belonging to various sectors such as Information Technology/ Information Technology enabled services, retail, bank and hospitality located in Northern India were surveyed. The study used stratified sampling method for good coverage from different departments of the organizations. The structural equation method was used to test the direct effect, and for the mediation effects, they were tested by the method of indirect effects (Preacher and Hayes, 2004).

Findings

The results supported the hypothesized model that there exists a significant and positive relationship of work–life conflict with burnout, and work–life conflict has a negative association with both family support and organizational support. The findings also supported the hypothesis that family support and organizational support mediate the relationship of work–life conflict and burnout. This analysis expectedly confirmed that resilience not only displayed a negative relationship with burnout but also exhibited a moderated relationship with organizational and family support.

Research limitations/implications

The research design was co-relational and cross-sectional, so inferring causality is not possible. Future research must incorporate a longitudinal design to investigate the causal effects of work–life conflict on employees’ experiences of burnout and whether it gets buffered by availability of workplace support and family support.

Practical implications

It is imperative for the organizations to take substantial steps to reduce job burden and deadline pressure on the female employees, nurture decision autonomy at all levels of hierarchy and encourage amiable relationships of employees with their supervisors and peers based on mutual trust and support.

Originality/value

Although most of the research studies on work–life conflict have been unidirectional, i.e. investigating spillover of work demands on to family domains (Greenhaus and Beutell, 1985; Byrne and Barling, 2017), these conflicts have been found to be bidirectional, meaning thereby that family issues do spill over into work realm (Makela and Suutari, 2011). This study examines both directions of work–life conflict.

Details

International Journal of Organizational Analysis, vol. 29 no. 3
Type: Research Article
ISSN: 1934-8835

Keywords

Article
Publication date: 3 June 2019

Yam B. Limbu, Christopher McKinley, Rajesh K. Gautam, Ajay K. Ahirwar, Pragya Dubey and C. Jayachandran

The purpose of this paper is to examine the indirect effects of nutritional knowledge and attitude toward food label use on food label use through self-efficacy and trust…

Abstract

Purpose

The purpose of this paper is to examine the indirect effects of nutritional knowledge and attitude toward food label use on food label use through self-efficacy and trust, as well as whether gender moderates this relationship.

Design/methodology/approach

A sample of Indian adults with multiple chronic conditions was surveyed about their nutritional knowledge, attitude, self-efficacy and use of food labels. Hypotheses were tested using Hayes’s (2013) PROCESS macro for SPSS.

Findings

The results show that nutritional knowledge and attitude toward food label use positively predict food label use through self-efficacy and trust. However, these mediation effects are moderated by gender such that the indirect relationship is stronger among men than women.

Practical implications

Food marketers and government agencies engaged in nutrition education campaigns should aim to increase patients’ confidence in comprehending food label information.

Social implications

Since food labels can be a valuable tool to help patients with chronic diseases to make informed decisions about their diet and lifestyle, regulators may consider mandating nutritional labels on foods to help them improve their food or dietary choices.

Originality/value

This study uniquely applies Fisher and Fisher’s (1992) information–motivation–behavioral skills model as a theoretical framework to examine the influence of nutrition knowledge and attitude toward food label use on food label usage of Indian patients with multiple chronic diseases.

Details

British Food Journal, vol. 121 no. 7
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 9 November 2010

Gargi Banerji and Sejuti Basu

Climate change affects the natural resource base and poses enormous difficulty for the natural resource‐dependent indigenous population of the cold desert region in the…

Abstract

Purpose

Climate change affects the natural resource base and poses enormous difficulty for the natural resource‐dependent indigenous population of the cold desert region in the high altitude Himalayas. The interplay of climatic and eco‐hydrological processes on these fragile ecosystem coupled with increasing anthropogenic pressure, are leading to increasing stress on indigenous agro‐pastoral communities and their livelihoods. The purpose of this paper is to summarize the outcomes of a study carried out in the Trans and Western Indian Himalayas to quantify the level of environmental threat and adaptive capacity.

Design/methodology/approach

Field studies were carried out across the cold desert belt in Indian Himalaya. A stratified, nested sampling across four Altitude Bands and three hydrological levels in two bio‐geographic regions. A participatory approach blended with scientific field observations and secondary data collection was adopted. Criterion variables were used to identify the “Vulnerability Hotspots” while component indices helped in depiction of key characteristic features of study units.

Findings

Data generated through participatory resource appraisal and scientific field observations were used to determine vulnerable “hotspot's”, identifying the driving factors (both anthropogenic and natural processes), and determining focus areas for interventions.

Practical implications

A pilot project on Water Access and Wasteland Development has been initiated in the Western Himalayas that integrates community based natural resource management with infusion of appropriate technology to address water stress and ecosystem vulnerability.

Originality/value

The research results identify target areas and methodologies for intervention, while the pilot initiative strives to ensure that disadvantaged cold desert mountain communities have access to resources and skills for effective management of these resources.

Details

International Journal of Climate Change Strategies and Management, vol. 2 no. 4
Type: Research Article
ISSN: 1756-8692

Keywords

Article
Publication date: 5 March 2018

Ling Weng, Ting Wang, Pei-Hai Ju and Li-Zhu Liu

This paper aims to develope the electromagnetic interference shielding materials with high performance. To develop advanced polymer-based electromagnetic interference…

Abstract

Purpose

This paper aims to develope the electromagnetic interference shielding materials with high performance. To develop advanced polymer-based electromagnetic interference shielding materials with rather high temperature stability, good processability and moderate mechanical properties, the authors chose the polyimide (PI) foam as matrix and ferriferrous oxide (Fe3O4) as fillers to prepare the composite foams with lightweight and rather good electromagnetic interference shielding performance.

Design/methodology/approach

Some polyimide nanocomposite foams with Fe3O4 as fillers have been prepared by in situ dispersion and foaming with pyromellitic dianhydride (PMDA) and isocyanate (PAPI) as raw materials and water as foaming agent. By varying the Fe3O4 contents, a series of PI/Fe3O4 nanocomposite foams with fine microstructures and high thermal stability were obtained. The structure and performances of nanocomposite foams were examined, and the effects of Fe3O4 on the microstructure and properties of composite foams were investigated.

Findings

This work demonstrates that PI/Fe3O4 foams could be fabricated by thermally treating the polyimide foam intermediates with Fe3O4 nanoparticles through a blending reaction of precursors. The final PI/Fe3O4 composite foams maintained the excellent thermal property and showed a super paramagnetic behaviour, which has a positive effect on the improvement of electromagnetic shielding performance.

Research limitations/implications

In this paper, the effects of Fe3O4 on the performances of PI/Fe3O4 composite foam were reported. It provided an effective methodology for the preparation of polymer/Fe3O4 nanocomposite foams, which hold great promise towards the potential application in the areas of electromagnetic shielding materials.

Originality/value

A series of PI/Fe3O4 composite foams with different contents of Fe3O4 were prepared by blending reaction of the precursors. The effects of Fe3O4 on the structures and properties of PI/Fe3O4 composite foam were discussed in detail.

Details

Pigment & Resin Technology, vol. 47 no. 2
Type: Research Article
ISSN: 0369-9420

Keywords

Content available

Abstract

Details

South Asian Journal of Business Studies, vol. 11 no. 3
Type: Research Article
ISSN: 2398-628X

Article
Publication date: 1 May 2010

Pravin Singare, Ram Lokhande, Mahadeo Andhale and Raghunath Acharya

Elemental analysis of these medicinal plants was performed by employing Instrumental Neutron Activation Analysis (INAA) and Atomic Absorption Spectroscopy (AAS…

Abstract

Elemental analysis of these medicinal plants was performed by employing Instrumental Neutron Activation Analysis (INAA) and Atomic Absorption Spectroscopy (AAS) techniques. The samples were irradiated with thermal neutrons in a nuclear reactor and the induced radio activity was counted by gamma ray spectrometry using an efficiency calibrated high resolution High Purity Germanium (HPGe) detector. Most of the medicinal plants were found to be rich in one or more of the elements under study. The variation in elemental concentration in same medicinal plant samples collected from different regions was studied and the biological effects of these elements on human beings are discussed. The study was also extended further to estimate the level of toxic elements like Cr, Cd, Ni, Pb and Hg in medicinal plants which arises due to environmental pollution. The results were discussed with careful reference to established role of essential and rare elements to the physiology and pathology of plant and human life.

Details

World Journal of Science, Technology and Sustainable Development, vol. 7 no. 2
Type: Research Article
ISSN: 2042-5945

Keywords

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