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Article
Publication date: 20 March 2024

Graeme Newell and Muhammad Jufri Marzuki

ESG (Environment, Social, Governance) has taken on increased importance in recent years for all stakeholders, with the S dimension now taking on a stronger focus in the real…

Abstract

Purpose

ESG (Environment, Social, Governance) has taken on increased importance in recent years for all stakeholders, with the S dimension now taking on a stronger focus in the real estate space. This paper proposes a new metric to be used in the S space to assess improvements in aspects such as gender equality and cultural diversity in real estate. It adds to the S metrics currently available to see the more effective delivery of the S dimension into real estate investment decision-making.

Design/methodology/approach

A new S metric in ESG is proposed and validated. Using this metric, examples regarding gender equality and cultural diversity are assessed among leading real estate players in Australia. This S metric is assessed over a number of time periods to demonstrate the improvements in gender equality and cultural diversity in these major real estate players.

Findings

This new S metric is seen to be highly effective and robust in capturing the changes in various aspects of the S dimension in ESG in the real estate space today; particularly concerning gender equality and cultural diversity. It is clearly able to demonstrate the significant changes in increased participation of women at the more senior leadership levels by leading players in the real estate space.

Practical implications

With ESG becoming a critical issue in the real estate sector, issues involved in the S space will take on increased significance going forward. This is critical, as the elements of the S dimension such as gender equality and cultural diversity are important aspects for an effectively functioning real estate industry. The S metric developed in this paper can be used for benchmarking purposes over time, as well as between real estate players, between sub-sections within a real estate organisation, and comparing against other industry sectors. It is also relevant in all organisations, and is not just limited to the real estate sector. Additional metrics in the S space are an important development to further empirically assess the effective delivery of the S dimension of ESG in the real estate sector and more broadly.

Originality/value

This paper specifically proposes this new S metric in ESG in the real estate industry. This is a key issue for the real estate industry going forward at all levels, as it will facilitate a more diverse real estate industry and more effective real estate investment decision-making. This S metric is applicable in all organisational sectors where the S dimension of ESG is important.

Details

Journal of Property Investment & Finance, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-578X

Keywords

Open Access
Article
Publication date: 8 February 2024

Anna Katarzyna Baczyńska, Ilona Skoczeń, George C. Thornton and Shihua Chen

We investigated the relationship between personality and managerial assessment center (AC) dimensions, emphasizing age’s moderating role within volatility, uncertainty…

Abstract

Purpose

We investigated the relationship between personality and managerial assessment center (AC) dimensions, emphasizing age’s moderating role within volatility, uncertainty, complexity, ambiguity (VUCA) simulations.

Design/methodology/approach

We analyzed 327 managers and applied the AC method, examining areas like social skills, problem-solving, management and goal striving, openness to change, employee development using the VUCA framework.

Findings

We assessed personality metatraits through a questionnaire based on the circumplex model (CPM; Strus, Cieciuch, & Rowinski, 2014), identifying four bipolar metatraits. Results highlighted passiveness and disharmony as negatively correlated with all managerial AC dimensions, with passiveness adversely affecting social skills and problem-solving.

Originality/value

Age’s moderating role emerged as pivotal in the relationship between personality and managerial AC dimensions, especially in specific VUCA contexts. This underscores age’s influence on the interplay between personality and managerial efficacy, suggesting varying predictive capabilities across age groups. The research illuminates the complexities of these relationships, spotlighting age’s nuanced impact.

Details

Central European Management Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2658-0845

Keywords

Article
Publication date: 26 February 2024

Mohit Datt, Ajay Gupta, Sushendra Kumar Misra and Mahesh Gupta

The scope of this study is to explore and summarize the pool of dimensions, models and measurement techniques of service quality used in healthcare services and to propose a…

Abstract

Purpose

The scope of this study is to explore and summarize the pool of dimensions, models and measurement techniques of service quality used in healthcare services and to propose a comprehensive conceptual model for practitioners and researchers.

Design/methodology/approach

This research employs a comprehensive review of available literature by using multiple keywords on different electronic repositories using the recommendations of the PRISMA approach for the selection of articles. A critical analysis of available studies helped in compiling a list of core service quality dimensions in healthcare services.

Findings

This paper presents a comprehensive account of different dimensions and their measurement items used by various researchers to assess service quality in healthcare systems. Most of the researchers have used SERVQUAL model either in its original or modified form while the others have proposed and used totally different dimensions to assess the service quality in healthcare. Many dimensions are just an existing dimension of SERVQUAL that has undergone a name change while others are completely new. The dimensions used by many researchers have items drawn from more than one dimension of SERVQUAL model. The availability of so many dimensions and models adds to the confusion that researchers and practicing managers experience when determining the appropriate model to be used in their work. To mitigate this confusion, there is a need to develop a comprehensive model; the current work is an attempt to meet this need. Through our analysis, we identify four major service quality dimensions: clinical quality, infrastructural quality, relationship and managerial quality and propose a model named CIRMQUAL.

Originality/value

After exploring all available models in the domain of healthcare, this research presents the best possible areas to enhance the quality of healthcare services. It also enhances the research insights for academicians and working professionals by developing and proposing a comprehensive model for measuring healthcare service quality. The proposed model covers almost all of the service quality dimensions used by other researchers and will make the choice of dimensions/model easy for the future researchers/practitioners interested in measuring and improving the quality of services offered by their healthcare units. Such a comprehensive model has not been developed by any researcher thus far.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

Keywords

Article
Publication date: 17 February 2022

Vineet Jamwal and Harish Kumar

Research assessment has long been important for directing research funding, rationalizing research organizations and enhancing productivity, including concentrating on specialized…

Abstract

Purpose

Research assessment has long been important for directing research funding, rationalizing research organizations and enhancing productivity, including concentrating on specialized subjects. But due to a lack of data, research assessment procedures centered on simple indicators that solely included publications and their citation counts. The Dimensions is one such prodigy of technological evolution like the internet in discovering the research data metrics.

Design/methodology/approach

This paper outlines Dimensions, the emergence of Dimensions by partnering with various development partners into a single robust platform and provides directions on implementing a free tool for research insights: Dimensions badge.

Findings

The Dimensions platform for research insights pulls together data on financing, publications, policy, patents and grants.

Originality/value

This tool is freely available to libraries worldwide.

Details

Library Hi Tech News, vol. 39 no. 6
Type: Research Article
ISSN: 0741-9058

Keywords

Article
Publication date: 1 June 1996

Mohammad S. Owlia and Elaine M. Aspinwall

In any quality improvement programme, measurement plays a vital role as it provides information for decision making. Finding the characteristics of quality is a prerequisite for…

11795

Abstract

In any quality improvement programme, measurement plays a vital role as it provides information for decision making. Finding the characteristics of quality is a prerequisite for the measurement process. Despite recent research on general service’s quality dimensions, little work has been concentrated on public services and in particular higher education. Examines conceptual models proposed for different environments for consistency with higher education. Reviews quality factors found in the relevant literature and presents a new framework for the dimensions of quality in higher education.

Details

Quality Assurance in Education, vol. 4 no. 2
Type: Research Article
ISSN: 0968-4883

Keywords

Article
Publication date: 12 October 2012

Shulin Liu, Rui Ma, Rui Cong, Hui Wang and Haifeng Zhao

Embedding dimension determination in phase space reconstruction is difficult. The purpose of this paper is to present a new approach for embedding dimension determination based on…

Abstract

Purpose

Embedding dimension determination in phase space reconstruction is difficult. The purpose of this paper is to present a new approach for embedding dimension determination based on empirical mode, showing that embedding dimensions for phase space reconstruction could be easily determined according to the number of intrinsic mode functions decomposed by empirical mode decomposition.

Design/methodology/approach

Through the relation analysis of intrinsic mode functions and embedding dimensions, the approach for embedding dimension determination by the number of intrinsic mode functions is presented. First, a time series is decomposed into several intrinsic mode functions. Second, correlation analysis between intrinsic mode functions and original signals is investigated, and then false intrinsic mode functions could be eliminated by the analysis of correlation coefficient thresholds, which makes the embedding dimension precise. Finally, the method presented is applied to the Lorenz system, Chen's system, and the Duffing equation. Simulation results prove this method is feasible.

Findings

A new approach for embedding dimension determination based on empirical mode decomposition is presented. Compared with G‐P algorithms, this new method is effective and decreases computational complexity.

Research limitations/implications

This method provides an effective qualitative criterion to the selection of embedding dimensions in phase space reconstruction.

Practical implications

This method could be used to determine embedding dimensions of phase space reconstruction and degree‐of‐freedom of nonlinear dynamical systems.

Originality/value

The paper proposes a new method of embedding dimension determination in phase space reconstruction.

Article
Publication date: 29 August 2011

Arash Shahin and Nasrin Nekuie

The purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.

Abstract

Purpose

The purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.

Design/methodology/approach

The distance between the three curves of must‐be/attractive dimensions has been assumed as equal and the linear logarithmic transformation has been used in order to compute new k (Kano category) values for differentiating the dimensions. Then, the new values have been examined in a case study at the Amin Parvaz air travel agency in Isfahan and the results have been compared with those of the traditional Kano approach.

Findings

The new methodology as an example suggests k‐values of 2, 3 and 4.5 for less, moderate and more must‐be dimensions, respectively; and 0.5, 0.7 and 0.98 for less, moderate and more attractive dimensions, respectively. Also, the results of the case study indicate that the new methodology is significantly effective in differentiating Kano dimensions and provides more accurate prioritization of the dimensions compared to the traditional approach.

Research limitations/implications

Although the new methodology evolutes the Kano methodology and could benefit other quality tools and techniques such as quality function deployment more effectively, the case study is limited only to a particular service company and the questionnaire is long and time‐consuming.

Originality/value

The proposed solution provides new enhancement into the knowledge of quality management. It is believed that the proposed approach facilitates analysis and decision making, particularly in cases where the frequency of attractive, one‐dimensional and must‐be dimensions are equal.

Details

Asian Journal on Quality, vol. 12 no. 2
Type: Research Article
ISSN: 1598-2688

Keywords

Abstract

Details

Monetary Policy, Islamic Finance, and Islamic Corporate Governance: An International Overview
Type: Book
ISBN: 978-1-80043-786-9

Abstract

Details

Functional Structure and Approximation in Econometrics
Type: Book
ISBN: 978-0-44450-861-4

Abstract

Details

Research on Professional Responsibility and Ethics in Accounting
Type: Book
ISBN: 978-1-84950-807-0

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