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The purpose of this paper is to examine the value of utilising future studies to explore citizenship for people with mental health challenges.

This paper critiques the discipline of future studies and considers it in the context of the citizenship and mental health literature. It explores how future studies can be utilised to promote marginalised voices, such as those of people with mental health challenges.

Technology is leading to rapid change in society including what it means to be a citizen (Isin and Nielsen, 2008; Isin and Ruppert, 2015). Whilst citizenship has been promoted within mental health for a long time, change has been slow (Rowe and Davidson, 2016). In order to create inclusive opportunities for people with mental health challenges, any focus on citizenship in mental health needs to not only address the present time but to anticipate and influence future technological directions.

This paper is original in bringing together mental health and the future impact on society of new technologies. It stands to offer a new perspective to discussions on citizenship.

The purpose of this paper to contribute to discussions on improvements to acute mental health services by increasing the awareness of the experience of being compulsorily detained.

A thematic analysis of a literature review was undertaken, exploring patients’ experiences of compulsory detention, and is presented here alongside a lived-experience commentary. This leads into a discussion of the implications for practice.

There are three key themes identified: people’s views on the justification of their compulsory detention; the power imbalance between patients and staff; and the lack of information or choice. The lived-experience commentary adds weight to these findings by citing personal examples and making suggestions for improving services. The discussion centres on the potential of co-production between people who access services, their supporters, and professionals to improve treatment for people who may need compulsory detention. The paper also raises questions on whether current legislation and service provision can effectively deliver recovery-orientated practice.

Through bringing together research evidence and personal perspectives this paper contributes to the discussion on how services for people in crisis can be improved and raises important questions about current service provision and the legislation that underpins it.

Three months into his first job as an IT consultant, newly minted MBA Phil Lee was wondering whether he had made a horrible mistake. Initially, he had been thrilled with his employer, Orion Information Technology Consulting, and the prospects for his professional future. He had specifically requested to work on projects in emerging markets, and his bosses had responded by flying him halfway around the world to New Delhi to meet with the head of procurement of a luxury property developer, Kirat Housing Development Society (KHDS). Lee thought the reason for the meeting was slightly unusual: Orion was planning to make a bid to supply building management software for KHDS's newest luxury tower, and this meeting would be the “pre-bid” negotiation. Lee wasn't totally sure what they'd even be discussing, as the tender already provided full details on exactly what modules would be required and even included specific penalty clauses for delays.

The meeting at KHDS seemed ordinary at first, but quickly took a turn when the assistant to the head of procurement explained that Orion would win the bid if it offered him a $200,000 contract as an “independent consultant.” Lee was stunned. To make matters worse, when he returned to his hotel room he found a gift waiting for him: an expensive-looking diamond pendant.

On his sleepless flight home, Lee's mind raced. Had his bosses known this would happen? Were bribes standard operating procedure? Now that he'd accepted a gift, was he complicit in wrongdoing? Lee didn't want to get fired, but he wasn't sure he could go along with this.

This paper’s objective is to raise awareness of how customer experience (CX) research, a key construct of modern-day service research, needs to be revisited in view of the pandemic. Particularly, we examine whether CX-related service research constructs, models and frameworks need to be reevaluated during and after the Corona crisis and if so, how and why? Moreover, this paper contributes to CX research by analyzing the customer mindset from three perspectives: emotions, employment and expectations (EEE).

We critically review current CX practices and investigate the impact on how customers perceive services in this time of crisis.

Based on this critical analysis, we discuss implications for research and practice with reference to the example of the luxury industry with its historical emphasis on the CX. This discussion leads to related propositions and research directions through Corona and beyond.

We investigate the current customer mindset in more detail, which we divide into three main themes: emotions, employment and expectations (EEE).

The purpose of this paper is to investigate the growing, and multifaceted, role for events within destination shopping centres. With particular focus upon The Gruffalo experience (GE)—a three week pop-up experiential children’s activation—the study offers insights and provides a conceptual framework, relating to the emerging and future role of events.

The study emerged from a privileged opportunity to research The GE, enabling a visitor questionnaire survey (n=1,305), using a non-probability sample, and four in-depth interviews, which were extended by an additional seven respondents.

There is a noteworthy role for events as “enlivenment”; attractors to increase visitation, repeat visitation and equally to impact dwell time and boost footfall and sales for tenants. The study revealed a need for a developed event portfolio, with various fundamental tensions relating to objectives, tenants, integration with wider strategy and customer experience.

By interlinking events with shopping, re-visitation intention is improved and therefore not only does it deliver short-term return but longer-term payback. The vast assortment of events, and stakeholders, means a strategic and reflective approach is required. A limitation of the study is that there is limited existing research on this topic upon which to compare the overall findings, or specifically the survey data and analysis.

This early research study into events within destination shopping centres has revealed a prolific and advantageous, but also emerging and intricate, relationship. There is an absence of extant literature and therefore this paper makes a notable contribution to this unfolding area.

The purpose of this article is to present the results of a study of an industrial company's top management team (TMT) that fought to survive an economic crisis. Specifically, the article seeks to focus on describing the TMT's composition, group processes, and work during a period of high external pressure; analysing the TMT's work in terms of an organisational learning process; and discussing factors that may have enabled the TMT to make appropriate strategic decisions during the crisis.

The empirical foundation of this article is a longitudinal case study of a Swedish industrial company during the economic recession of the late 2000s. Data were collected through observations of meetings involving the TMT from 2009 to 2011 and through semi‐structured interviews with TMT managers.

Two empirical themes – “accelerating” and “braking” – illustrate actions taken by the TMT during the crisis. Accelerating involves activities aimed at accelerating the company out of the downturn, whereas braking involves activities aimed at reducing costs. The findings suggest that the TMT exhibited the ability to handle processes of exploration and exploitation during the crisis and that learning occurred at the individual, group, and organisational levels.

A practical implication of this study is the importance for TMTs to work simultaneously with processes of exploration and exploitation when fighting to survive an economic crisis and to designate time for learning processes in daily work.

The study contributes to the field by empirically showing the processes of organisational learning in practice and by highlighting the relevance of organisational learning research to understanding the performance and work of top management teams in organisations.

The purpose of this paper is to explore the psychosocial experiences of people living with dementia using a perceptual control theory (PCT) perspective.

Conceptual paper.

The paper suggests that people with dementia may control their perceptions by using four modes of control: control, automatic, passive observation and imagination.

The paper highlights how a perceived sense of “too little” or “too much” control can create psychological and emotional distress, as people with dementia seek to respond to the changing contextual circumstances of their lives. However, more work needs to be done to develop specific PCT informed strategies that may serve the goal of helping people who are living with dementia to maximise their functioning and alleviate their distress.

The potential benefits of adopting a PCT perspective to understand the experiences of people living with dementia have only been explored in a relatively superficial way. This paper is a first attempt to develop a more considered analysis.

This chapter explores the use of three different approaches to capturing other perspectives in lesson study: lesson artefacts, pupil voice and pupil participatory approaches. Lesson artefacts and pupil voice appear to be the more common, whereas pupil participatory approaches are more recent initiatives in a lesson study context. Observation of pupils provides one perspective, but is limited because, among other things, it does not include the pupils’ perspectives. These approaches, especially when used together in triangulation, can provide a broader and potentially deeper understanding of pupil learning.