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This paper aims to illustrate relationships between stakeholders in the conceptualisation and implementation of water and sanitation services (WSS) projects in marginalised settings of Nairobi and Kiambu Counties. It outlines these relationships in a flow diagram that shows a pathway analysis in which social innovation strategies are used as markers in the program of inclusive water provision. The study’s objective is to map the processes of social innovation in an effort to highlight the role of marginalised communities in their access to the right to water.

The paper approached the study using a case study design, and thereafter, constructivist grounded theory was used to further delve into the comparative cases. To map the processes of social innovation, the case study design was seen to be appropriate, as it sequenced activities in a time-series analysis. From these two case studies, four comparative cases were used to pinpoint path-breaking transition in the pathway analysis. The methods used in both phases were, namely, in-depth interviews, observations and document analysis, and these were complemented by field notes.

The paper indicates an opportunity to use emergent patterns for a more context-specific analysis of WSS projects in marginalised communities. It advances the role of marginalised communities as vital stakeholders in the approach described as “the right to the city”. The model of spatial appropriation brings to the fore the binary yet separate processes that stakeholders engage in.

Owing to the use of a grounded theory model, the results may not be transferable to other contexts. Therefore, further testing of the proposed pathway analysis and model is encouraged, as this model suggests ways of ensuring full community engagement which would result in greater success in projects involving marginalised communities.

The paper has implications for both the government and communities, in that more deliberate roles for the community-based organisation in the conceptualisation of WSS projects can lead to social learning opportunities for government institutions and greater success in implementation.

The paper justifies the need for government institutions to map and evaluate WSS projects using emergent patterns to highlight the role of marginalised communities as their right to the city.

The purpose of this paper is to resolve a tension in understanding how universities contribute to knowledge-based urban development (KBUD).

The paper is a conceptual paper, which analyses the tension as emerging between the university and the wider societal activity. The paper creates a framework for combining insights from both those theoretical frameworks to better understand why universities might choose to contribute to KBUD.

The paper argues that it is important to understand the benefits that the universities get from participating in the KBUD. This can be through the unique tacit knowledge that emerges in the social innovation process, but their might also be value for the university in terms of two other variables, material resources and symbolic legitimacy.

The paper is a literature review and therefore is limited to raising a series of future questions and directions for research in the field, as well as to providing a lens and context for existing work.

There are clear implications for those seeking to improve universities contributions to KBUD. It is not merely enough for strategic leaders to come together and agree that promoting the university will promote KBUD: it is necessary to modify a range of processes within the university to ensure that a wide range of actors are able to benefit from participating in KBUD activities, and that it facilitates their own teaching and research activities.

For universities to make a substantive contribution to promoting KBUD, policy-makers must ensure that they do not create disincentives through universities’ teaching and research activities.

This is the first time that a paper has sought to bridge between theories of urban development and social innovation, and universities’ internal institutional and organisational dynamics.

An increase in outsourcing of consultancy services has been observed during procurement and delivery of public-sector infrastructure projects. However, the incidence of project failure has continued unabated despite this shift by public-sector entities. Also, there appears to be limited literature focussed on seeking to provide the rationale governing the decision to outsource or insource consultancy services by public-sector organisations. The purpose of this study was to appraise the performance of public-sector projects in which consultancy services have been outsourced or insourced. These are the gaps which this study was undertaken to fill.

A grounded theory methodology (GTM) research design was adopted based on the nature of evidence sought and gathered from a Provincial Department of Public Works and Infrastructure (PDPWI) in South Africa. Data was obtained from a mixture of semi-structured interviews and project-specific documents spanning a five-year period and was analysed according to the procedures associated with GTM. Accordingly, open coding, axial coding and pattern matching were carried out at several intervals to develop categories and themes.

The findings of the study showed the absence of a structured approach within the PDPWI for facilitating decisions pertaining to outsourcing or insourcing consultancy services within construction projects. Furthermore, the study established that both approaches yielded similar results across all performance facets of cost, time and quality. In addition, a detailed insight into the steps required for the successful application of GTM in built environment research has been provided in the study.

Limited studies have been undertaken to compare the impact of either outsourced or insourced services on the organisational and project performance. This was the gap to which the study reported in this paper was undertaken to contribute.

This paper aims to investigate actor roles and public–private interactions in networks. Role dynamics are explored in two settings: the current development network and the future implementation network to which actors are transitioning.

The paper builds on the industrial marketing and purchasing approach to business markets and uses a qualitative methodology. A case study of a network developing geofencing applications in the context of sustainable transport was used. The main source of data was interviews with 26 respondents from public and private organizations.

Roles in development and implementation of geofencing are identified, where private and public actors may take on one or several roles in the developing setting. When transitioning to the implementation setting, the expectations of public actors vary and there is ambiguity over their roles, which range from active to inactive. This detailed empirical case study shows the complexity of multi-actor involvement when developing digital technology for the transport system.

The study highlights the transition from firm-centric innovation to network-centric innovation and its implications on actor roles.

Organizations participating in public–private innovation networks need to be aware of the multiple roles public organizations play and the complexities they face.

The paper explores role dynamics within and between the development and implementation settings of geofencing. Within the current development setting, roles are identified at different organizational levels with limited change in role dynamics. When transitioning to a new setting, actors’ role dynamics may range from “limited” to “path-breaking.” In future settings, actors enter and exit networks and their roles may change dramatically.

Purpose – This chapter addresses a range of questions about public management reform in ‘Napoleonic’ administrative systems. It starts by addressing the descriptive question about what trajectories of reform occurred, and then explores what has been the fundamental stance toward new public management (NPM) (rejected, imported and implemented, or filtered and translated). I also discuss how reforms have changed the relative power base and role interpretation of the main actors in public management reform, and analyze the strategic approaches employed toward the reform of public management in these countries. Finally, I assess some key strategic alternatives for policy-makers as regards the reform of public management in the face of the long-term effects of the fiscal crisis that has struck these countries since 2010.

Design/Methodology/Approach – This chapter is based on a combination of literature reviews and opinions from the experts in the field who are surveyed – selected experts are all renowned scholars or leading practitioners, knowledgeable of public sector reform in the countries subject to investigation.

Findings – The chapter concludes that NPM-inspired reforms have to some extent been attempted; particularly, the role of tenured officials seems to have changed substantially, especially in their relationship with elected officials. However, NPM doctrines have been mainly filtered and translated into the local politico-administrative dynamics and codes of interpretation, and quite often they have been hollowed out. Particularly, the role of tenured officials seems to have changed substantially, especially in their relationship with elected officials. In terms of strategic approaches, there seems to have been much “maintaining” and some “modernizing,” although with important differences between countries (Italy being an especially difficult case to classify). The fiscal crisis and the changes in European governance might lead to a profoundly different state of affairs in which the interconnection between changes in European Union (EU) governance and public sector reform might become more closely interconnected than they used to be.

Research limitations/Implications – The contribution is mainly speculative, and urges for empirical research to be undertaken, particularly on the issue of the interconnection between changes in EU governance and public sector reform.

Originality/Value – The contribution provides a distinctive and critical perspective on public sector reform in an underinvestigated cluster of countries.

Entrepreneurship.

The case can be used to teach behavioural perspective of the entrepreneurship theory for the students of Master of Business Administration (MBA) level. The case may be equally important to teach the marketing and operational context to discuss the perspectives of small- and medium-sized enterprises (SMEs).

A young Indian professional had left his lucrative job in the pharma industry to start his own business of a small training centre that trained and placed young graduates with various pharmaceutical companies as medical sales representatives (MSRs). Without borrowing anything from the financial institutions, he plunged into the business in a rented room of a school in Kolkata, India. With every sincerity and path-breaking strategy, his vocational centre, named Carreograph Institute of Management Studies (CIMS) became number one in eastern India in training and placing MSRs and managers. With a number of hand-picked professionals from the industry, this young entrepreneur changed the concept of training by introducing short-term courses like Diploma in Pharmaceutical Management to technically prepare pharmacy undergraduates with professional skills and industry overview, Post Graduate Diploma in Pharmaceutical Management to cater to the contemporary management needs of the pharma industry. For the first time in India, Carreograph launched MBA in Pharmaceutical Management in the distance learning mode, and this strategy revolutionised the concept of management teaching in India. With a huge success in MBA, Carreograph was on the verge of launching another path-breaking course, i.e. Bachelor of Business Administration (BBA) in pharma in the distance learning mode.

To analyse Tamal Chatterjee's entrepreneurial characteristics, motivations and expertise in the field and how these parameters support his proposed new venture, to consider the effectiveness of his entrepreneurial methods for finding out more about the proposed business area in which he is interested and to evaluate his idea of newly developed MBA and BBA programmes in terms of its expected acceptance among the student communities and consider if and when he should go ahead with expanding his current venture.

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To explore and explain differences in reform of activation policies, comparing the shifts in governance in France and The Netherlands from the 1990s onwards.

The paper is based on in‐depth case studies of the reform process in activation policies, using documentary sources and interviews with several stake‐holders. The theoretical scope is the debate on institutional change, path‐dependency and convergence.

Although both countries demonstrate converging tendencies in the transformation of their activation policies, there are remarkable differences in the new modes of governance. Moving away from a traditionally hierarchical organisation, France is gradually developing a network model with more emphasis on decentralisation. Alternatively, The Netherlands privatised their public employment services and explore principal – agent realtions in activation. The institutional context of both nation, in particular the concept of path‐dependency, seems crucial in the explanation of these differences. However, some new elements are path‐breaking in a national context but do not illustrate converging trends.

This comparative study is aimed at the fields of employment services, social benefits and social assistance in two countries. For a more complete approach of the changes is activation policies, further research is needed to include other fields of social policy and other nations whithin Europe.

The paper develops both empirical and theoretical conclusions on the path‐dependent and convergin elements in transforming labour market coordination throughout Europe.

Thanks to the work of Marjorie A. Lyles, we have a clearer understanding about how organizations learn and utilize knowledge, especially in the context of international partnerships. I suggest that her strong impact on the intersection of international business, international management, and strategy, which extends beyond her path-breaking research, can be considered under the categories of learning, collaboration, and context and place.

The coronavirus (COVID-19) pandemic led education institutions to move all face-to-face (F2F) courses online. The situation is unique in that teachers and students can make a direct comparison of their courses before (F2F) and after COVID-19 (online). This study aims to analyze teachers’ viewpoints for this unprecedented change.

The study followed a mixed-method approach within an ex post facto survey research design. Research tools were distributed among 200 Indian secondary school teachers following a heterogeneous purposive sampling technique. As the study was conducted during the pandemic backdrop researchers used Google forms and telephonic interviews to collect data.

Teachers viewed positively to this shift from F2F to online teaching-learning (OTL). They were found to have an overall moderate level of online teaching efficacy and where good efficacy prevails there found minimal concern for infrastructure, an attitude showing least concern for “what is not” and more concerned with “what they can do with what is having.” A statistically significant effect of teacher efficacy was found on their perception of OTL infrastructure that supports this strong conviction among few teachers. Statistical analysis revealed for every 1 standard unit increase in self-efficacy, the perceived OTL infrastructure was to be increased by 0.997 standard units which support the strong correlation between the two chosen cognitive variables (r = 0.8). Besides, teachers were not found as a homogeneous group concerning their reported readiness for online teaching yet, different subgroups of teachers exist which may require different approaches for support and counseling.

The paper reports an original empirical survey conducted in India and the write-up is based strictly on the survey findings only. An exclusive analysis of teachers’ views of their efficacy and perceived OTL infrastructure. At the same time, path-breaking in analyzing the chemistry between the two variables which will help improving apposite culture, practice and understanding of the digital pedagogy securing quality OTL in the long run.

In late 2019, Dr. Hiroaki Kitano, the president and director of research at Sony Computer Science Laboratories (Sony CSL), had decided he would be stepping down from his position soon. Sony CSL, a small blue-sky fundamental research facility funded by Sony, had always operated on the strength of the trust between Sony's CEO and the lab's director. Sony had been hands-off in its management, leaving Kitano to hire, fire, fund, and evaluate the lab's researchers and project portfolio at his own discretion. Now that he was stepping down, however, he worried that Sony CSL could not withstand his departure. Kitano wanted to make a transparent plan for the organization's future before he handed off Sony CSL to his successor. That plan involved three key decisions. First, what should be the optimal structure and governance of Sony CSL? Should it maintain its independence and autonomy, or should it align more closely with Sony's business priorities? Second, how could Sony CSL scale its impact on Sony and society at large, given its small size? Finally, should Sony CSL establish some standard methods of measuring project success and strength of the portfolio? In making these decisions, Kitano wanted to ensure that he preserved the unique culture that had allowed Sony CSL to pursue path-breaking research and innovation.