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The purpose of the paper is to introduce a model for practice-informed research and to propose this as an alternative paradigm of enquiry, capable of satisfying the competing demands for research in the built environment to be both academically rigorous, and also relevant to practice.

The model is defined in terms of research whose primary purpose addresses the immediate needs of professional practice, rather than theoretical, policy or other academic concerns, and which also utilizes the researcher's experientially gained knowledge as a methodological device. The extent to which this model is capable of demonstrating the required degree of rigour demanded by the academic world is then evaluated through a review of relevant theoretical and methodological literature.

The model is seen to draw upon the Aristotlean notions of techne and phronesis, and to belong to a long epistemological and methodological tradition associated with the concept of knowledge in action. The relationship between this concept and that of tacit knowledge, as well as emic and ideographic approaches to research are demonstrated. The model is also seen to have particular resonances with recent developments in the arts and design disciplines, in qualitative social research and in aspects of the current discourse surrounding the emergence of the knowledge economy.

The paper demonstrates the academic legitimacy of the proposed model as an alternative research paradigm for use in a built environment context.

The model presents an approach that has the potential to increase the relevance of research, and to generate an increased level dialogue between academics and practitioners in the built environment field.

The paper places the concept of practice-informed research into the public domain for subsequent consideration and debate by members of the built environment research community. The concept's insider and practice-centric approaches distinguish it from earlier contributions to the relevance v. rigour debate. By drawing on a wide range of interdisciplinary sources the paper also offers new theoretical insights that have not previously been aired in a built environment context.

The purpose of this paper is to highlight the importance of performance measurement (PM) within construction research and development (R&D) activities to enhance its efficiency and effectiveness.

A comprehensive literature review is used as the methodology of this paper where it will look into two main areas. First, the paper discusses R&D work in construction industry with particular reference to its role, main contributors, and the issues which hinders its successfulness. From this section the paper arrives at a definition for construction R&D and the scope of the study. The second section of the paper defines PM and identifies the importance of it in general. Finally, the paper justifies how the issues within construction R&D could be minimised by implementing PM system.

The paper justifies the implementation of PM within construction R&D and identifies how PM could enhance the efficiency and effectiveness of construction R&D through: identifying requirements of the parties involved within the research process; defining clear aims and objectives; evaluation of the successfulness of activates/confirmation of milestones; providing information for the research funders regarding the utilisation of resources; improving the communication and coordination of the parties involved; and providing feedback for future improvements of the research work.

The paper reveals the impact and influence of PM towards the construction R&D activities.

This article aims to: conceptualize customer‐service firm attachment; as well as to propose a theoretical framework that provides insights into the formation and development of affectionate ties in customer‐service firm relationships.

Toward these two goals, the authors integrate conclusions from a multidisciplinary literature that covers attachment theory, brand attachment, and place attachment.

The authors formally define customer‐service firm attachment as the emotional bond connecting a customer with a service firm. They offer a conceptual framework that assumes that customer satisfaction, service quality, customer trust towards the service firm and its personnel, customer‐firm image congruence, and positive emotions felt during the service experience are the main drivers of customer‐service firm attachment.

Notwithstanding the fact that this article remains conceptual in spirit, it provides several theoretical and managerial implications.

This article reviews and merges the latest insights from diverse attachment theories and concepts in diverse disciplines (i.e. social psychology, environmental psychology, leisure science, consumer behavior, and marketing). It also presents attachment styles as a new consumer segmenting criteria.

The intention of this chapter is to examine race and racism in the accounting industry in the context of neutrality. Objectivity and impartiality minimize the space for alternative voices, too often unheard from the margin, that speak of a differing racialized professional existence for the Black accountant. A Critical Race Theory (CRT) of accountancy is called for among a number of takes in the genre of Critical Accounting to begin a process of unpacking systemic processes within the profession, which encourage homogeneity and exclusion.

Belief in professional colorblindness as impartiality where race is concerned is critiqued as a tool of domination that fosters injustice because it hides racism from the institution while simultaneously allowing racist practice to go unchallenged.

This chapter discusses how attachment theory, a theory that provides insight into the processes through which psychological and emotional bonds are developed in relationships, can be useful for understanding mentoring relationships. We develop a conceptual model emphasizing how attachment-related constructs and their relationships with mentors’ and protégés’ behaviors and emotions influence each phase of a mentoring relationship. Recognizing reciprocity in the mentoring process, the model also explains how the interpersonal dynamics of the mentor–protégé relationship influence the benefits gained by both partners. Propositions for future research on mentoring relationships are provided. We contend that examining mentoring through the lens of attachment theory can increase our understanding of the underlying factors or mechanisms that determine individuals’ involvement in mentoring relationships and differentiate successful from unsuccessful mentoring relationships. The research and practical implications are discussed.

The records surrounding the assassination of President John F. Kennedy (JFK) have been subject to unique treatment in their management and opening. The John F. Kennedy Assassination Records Collection Act of 1992 (JFK Records Act) mandated that the records would be opened in full by 2017, unless there was intervention from the sitting president. This study aims to examine the extent to which access to the JFK assassination records has been granted. It evaluates how open the archive is, and the consequences of withholding government records. It examines how the continued non-disclosure of this archive has helped to fuel the controversy and conspiracy theories surrounding Kennedy’s death.

This research was approached as traditional historical document analysis, reviewing the JFK assassination records releases from 2017–2018 and the broader landscape of access to information in America. A random sampling of the open and redacted records was used to undertake a statistical analysis on the amount of information that has been withheld. It was supplemented with freedom of information requests intended to reveal further information on the approach taken to redaction. The work was situated within a broader global literature review.

The research identified the limits to access to the JFK assassination records that exist because of the continued postponement and redaction of information by US federal government agencies. It found that the ambiguous language used for exemptions in the US Freedom of Information Act (FOIA) and the JFK Records Act has allowed agencies the freedom to interpret and limit access to information if they desired. Furthermore, agencies have had the power to hold and sanitise their own records. The work identifies how these approaches have caused questions, inconsistences, a lack of transparency and accountability in the US government. The lack of centralised processes and related explanations can be seen to fuel further controversies and conspiracies.

Using a systematic research methodology, this work presents a careful analysis of the varying processes and their implications for understanding of the events that surrounded Kennedy’s assassination. Lessons learnt can be applied to the general management of freedom of information and access to information.

Centralised workplace and decentralised facilities management organisations combine several interacting functions. The purpose of this paper is to examine the workplace service environment from a ‘network organisation’ perspective comprising workplace knowledge‐holder roles that have both formal and informal connections. This paper proposes that the core business customers, in‐house and outsourced service providers, and the contract managers have a similar need to interact and learn from each other and presents a framework for ‘network service organisations’ to describe their changing collaborative roles. First, the customer interfaces of workplace networks are identified. Secondly, a theoretical framework for a network service organisation is presented, followed by a section on creating centres of excellence for workplace knowledge. Thirdly, a generic governance model for network collaboration is introduced. The aim of the paper is to increase knowledge about understanding and managing network relations in the new workplace environment. The paper ends with a discussion on limitations to formal cooperation and the need for further research on informal relationships within these networks.

This paper argues that a new theory of community industrial relations is needed that recognises fewer boundaries between work and family. The theory needs to recognise a mutual exchange between the traditional “actors” in the industrial relationship (unions, employers and the government) and “interactors” in the community rather than continue to assume a separation between the external and internal industrial environment that has underpinned traditional industrial relations theory. More importantly the theory needs to be gender inclusive and recognise the important role played by women as a link between industrial actors and the community. The paper presents examples of community‐union activity to illustrate the reality of the decrease in separation between community and industrial parties. In so doing the paper draws on the experiences of female partners of male unionists in traditional male workplaces. The paper proposes a new gender inclusive model of community industrial relations. Based on this model the paper proposes a new theory of community industrial relations in which interchange occurs between the traditional industrial relations actors and various groups of interactors within the community within the broader social/cultural, economic, political, and legal environment, for mutual advantage of all parties. This theory is in its formative stage and this requires further testing before it can be claimed as a general theory.

Whilst the existing literature focuses on developing prevention mechanisms for banks, this paper aims to show how feasible it still is in Austria, Germany, Liechtenstein and Switzerland to finance terrorism without getting detected.

A three-step research process, including both qualitative and quantitative methods, was applied. The empirical findings are based upon qualitative content analysis of 15 informal interviews with illegal financial services providers and 15 formal interviews with compliance experts and law enforcement officers.

During those interviews, concrete and specific methods of financing terrorism and limiting the risks of facing a criminal prosecution were discussed. The interviews were analyzed based upon a qualitative content analysis. To assess the risk, which criminals, a quantitative survey among 181 compliance officers was conducted to determine what leads to investigations.

The findings are limited to the 30 interviewees’ and 181 survey participants’ perspective.

The practical implications include suggestions for providing law enforcement and intelligence agencies with new tools, such as remote online searches of electronic devices.

Whilst the empirical findings are based upon Austria, Germany, Liechtenstein and Switzerland, the results could be applied on European level.

To clarify inconsistencies in the emotion elicitation process and to suggest avenues for advancing emotion research, this study aims to conduct a systematic review of emotion research in the subject area of hospitality and tourism management.

This study analyzes 178 emotion-related articles published in 37 journals from 2004–2019 in the context of hospitality and tourism, providing a systematic synthesis of publication outlets and trajectories, research settings, the conceptualization of emotion, emotion measurement, classifications of antecedents and consequences.

Regarding the elicitation of emotions, many studies ignore the developments in emotion research in the mainstream discipline and still consider external stimuli as the direct causes of emotion. Numerous studies conceptualize customer emotion as positive or negative, which overlooks the nuances between discrete emotions with the same valence. Additionally, emotion scales are largely borrowed from psychology without considering the specific characteristics of the hospitality and tourism context. Methodologically, most studies take a single-measure lens with either a self-report, physiological or expression behavior measure.

The analysis of the literature highlights three main areas for future emotion studies in the hospitality and tourism context.

Previous reviews are narrative and only address specific areas of interest, rendering them incapable of explaining how a systematic literature identification process was conducted. The present systematic review is among the first to provide an overview of emotion studies in hospitality and tourism over a 15-year period. By drawing insights from appraisal theories of emotions, this review addresses common misunderstandings concerning the emotion elicitation process in the current hospitality and tourism literature.