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The purpose of this paper is to offer a theoretical framework of whistleblowing that gives due recognition to the emotional and reflexive processes that underpin it. Modes of anger are integrated into the model based on a reading of Geddes and Callister (2007), and developed by Lindebaum and Geddes (2016) work on moral anger.

The model is derived by interrogation of the extant literature on whistleblowing with due recognition accorded to emotional and reflexive dimensions that have been underrepresented in previous research. The model was tested by a qualitative study that uses memoir analysis to interrogate a board level whistle-blower’s account of the complex, traumatic and like-changing nature of his experience.

The paper identifies key stages in whistle-blower thinking before, during and subsequent to a decision to expose corporate wrongdoing. It demonstrates how emotional and reflexive processes influence a whistle-blower’s mode of anger expression, and how different perspectives by the whistle-blower and the focal organisation may view this expression as moral or deviant anger.

The complexity of the whistleblowing process, together with possible alternative perspectives of it, makes identifying every influencing variable extremely challenging. Also, reliance on a whistle-blower’s own account of his experience means that recall may be partial or self-serving. The model can be used to analyse other whistle-blower accounts of their experience, and further confirm its applicability.

This is the first application of memoir analysis to a whistle-blower’s account of his experience that relates modes of anger expression to stages in the whistleblowing episode. It addresses a significant imbalance in whistleblowing research that hitherto has emphasised rationality in whistle-blower decision making and downplayed the influence of reflexivity and emotion.

Drawing from cognitive and emotional perspectives, the purpose of this paper is to theorize and test a dual-pathway model in which moral disengagement and anger toward organization act as two explanatory mechanisms of the association between perceived overqualification and employee cyberloafing. The authors further proposed that the strengths of these two mediating mechanisms depend on employee moral identity.

The authors used hierarchical linear modeling to examine the hypotheses by analyzing a sample of 294 employees working in 71 departments in China.

Results revealed that moral disengagement and anger toward organization mediated the positive link between perceived overqualification and cyberloafing beyond the influence of social exchange. Furthermore, moral identity attenuated the association between the mediators (i.e. moral disengagement and anger) and cyberloafing and the indirect relationship between perceived overqualification and cyberloafing.

Extant studies have examined the effects of perceived overqualification on employee behaviors in terms of task performance, organizational citizenship behavior, proactive behavior, as well as withdrawal behavior. The study expands this line of research by empirically investigating whether and how perceived overqualification influences cyberloafing.

This chapter explores the nuances of anger in the workplace by elucidating the different forms of anger (personal and moral) experienced amongst NHS nurses in the United Kingdom. To do so, I draw upon the Dual Threshold Model of anger as the theoretical lens and employ Interpretive Phenomenological Analysis as the methodological approach. It was found that the behavioural response to particular anger-triggering events differed depending on whether the situation was ‘self-relevant’ or ‘other-relevant’, therefore personal and moral anger, respectively. The findings therefore suggest distinct appraisal pathways and forms of anger, and provide empirical support for a recent re-conceptualisation of moral anger.

The purpose of this paper is to identify the false distinction often drawn in both philosophy and social movement research between rationality of thought and the emotion of anger. By demonstrating that anger may represent something other than irrationality, the adequacy of common management responses to anti‐corporate activist anger is questioned.

Dominant western perspectives, in which anger is negatively constructed as a socially inappropriate irrationality in need of control, are contrasted with alternative viewpoints in which anger is conceptualized as an essential political mechanism through which judgments of injustice occur. Consonance between the latter view and “framing processes”, through which anger enters into social movements, is demonstrated.

Negative social constructions of anger reflected in corporate strategies for managing anger may serve important political functions, including suppression of moral agency and judgments of injustice among those who are disfranchised.

In order to validate citizen claims to moral equality, worth and community membership, managers should engage in authentic dialogue to openly evaluate and either agree on or challenge claims of injustice. Managers should also proactively involve peripheral (disfranchised) stakeholders in order to understand and incorporate their perspectives into sustainable and just business models.

Although anger has long been recognized as a central feature of anti‐corporate activism, it has received almost no scholarly attention. The false distinction often drawn between anger and rationality is described and, based on this, the adequacy of common corporate strategies for managing activist anger are questioned.

Counterfeiting is an increasingly global phenomenon that threatens the economy as a whole and also presents a risk for the consumers. The purpose of this study is to explore moral emotions along with moral awareness and moral judgment with respect to their influence in the consumption of counterfeits.

An online questionnaire was distributed among participants (n = 225) who were asked to respond to a counterfeit purchase scenario.

Results highlight the importance of moral awareness as an essential element of moral decision-making. Also, moral emotions were found to influence moral judgment as well as purchase intention.

A limitation refers to the fact that a scenario was used to evoke participants’ emotional responses. Although the situation was realistic and the majority of the people could very well imagine experiencing the reported scenario, results might change in an actual purchase situation.

This study’s findings may be particularly relevant for authorities and educators who design campaigns to curtail counterfeit consumption, thus seeking to encourage consumers to recognize the several negative consequences that result from counterfeiting behavior.

This is one of the few studies that examine the impact of cognitive and emotional influences in a counterfeit purchase decision. Fighting this problem requires an in-depth understanding of consumers’ motivations and how they feel about engaging in this morally questionable behavior.

Two metaphors of human motivation have dominated justice theory and research: homo economicus (people as rational utility maximizers) and homo socialis (people as status and social value maximizers). This chapter reviews theory and research inspired by a recent third perspective: homo moralis, that is, people as innately concerned about morality. When people have strong moral convictions at stake, their perceptions of outcome fairness and decision acceptance are shaped more by whether outcomes are consistent with perceivers’ moral priorities than by whether authorities act in procedurally fair ways; moreover, whether authorities yield morally correct outcomes shapes subsequent perceptions of the legitimacy of these authorities or authority systems. Emotion plays an important role in both of these effects.

The objective of this study is to examine the relationships that exist among the attributions, the affect and behavioural intentions of consumers who suffer delays in services. As a new element, we propose to consider two different affective dimensions: anger (emotional reaction) and satisfaction with the service (cognitive and emotional evaluation). The methodology employed is based on structural equation modeling and the empirical application in the airline industry, which was carried out in Spain, demonstrates the existence of the sequence “attribution‐affect‐behavioural intention”, with anger being the mediator in the relationship between the attribution of control on behavioural intention (propensity to complain and repurchase intentions).

Despite the most efficient mechanism to fight against corruption is whistleblowing, in most cases, civil servants prefer to remain silent. For this reason, this research seeks to understand the decision-making process by which civil servants, who witness corrupt actions, prefer to remain silent.

A grounded theory was constructed, based on the coding of 27 in-depth interviews with civil servants from Bogotá, Colombia, who claimed having witnessed acts of corruption.

It is proposed that corruption tolerance is a process in which, upon observing an act of corruption, there is an emotional response (apathy, anger and fear) that influences the way civil servants rationalize irregular situations and determines their intention to whistleblowing. Additionally, it was found that behaviors such as patronage are normal for civil servants while irregular procurement and fraud are considered serious moral transgressions.

This research explores two important elements to advance the understanding of public corruption: (1) The comprehension, of the role that plays emotions in the corruption tolerance process by civil servants. Results revealed the existence of an ambivalence between anger and fear that could condition the decision to whistleblowing. (2) The validation of some theoretical elements that had been analyzed in previous research comparing them with the collected empirical information.

The paper aims to propose a new conceptualisation of consumer anger directed against a company.

In this paper, an integrative review of the literature on anger in marketing has been conducted.

Anger at the firm is experienced in two forms: vengeful anger or problem-focused anger. The motivational goals associated with each differentiate between the two types and lead to different relational consequences: vengeful anger implies a desire to hurt the culprit, whereas problem-focused anger solely requires the attainment of a thwarted goal. The two types are associated with different patterns of appraisals, levels of intensity and emotion expression. These differences, documented in the literature, are not universal but shaped by contextual and personal variables. Although marketers conflate these two types of anger under the same label, only vengeful anger represents a threat to marketing relationships, whereas problem-focused anger has positive consequences if managed appropriately.

Studies that examine anger will benefit from a more nuanced understanding of this concept. This paper raises important implications for the measurement of this emotion, as existing scales are not able to measure the goals associated with the two types of anger.

The insights presented help managers form strategies to address consumer anger in contexts such as service failures and/or crisis communications.

The paper extends scholars’ understanding of consumer anger. It offers an improved conceptualisation of this emotion, opening new avenues for future research.

The purpose of this paper is to offer an analysis of Mexican self-organized grassroots environmental groups’ activism.

Based on fieldwork in the State of Jalisco (Mexico), where the authors have carried out in-depth interviews with members of four self-organized collectives which are defending their territories, and following the sociological framework on emotions and protest.

The authors will show: how and where activism begins; the role of the emotions in various steps of mobilization (growth and decline) and in the construction of collective identity; as well as the role of emotions in the organizational and strategical choices.

The proposal aims to highlight the organizational forms of activism of self-organized grassroots environmental groups in Mexico through a sociological lens in which the emotional dimension of the protest matters to a great extent.