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The purpose of this paper is to discuss the political and economic objectives sought by the government of Chile to understand the characteristics of the reconstruction process for housing damaged by the earthquake and tsunami of 27 February 2010, contrasted with the opinions of the target communities, the instruments that were utilized and the generation of new vulnerabilities.

The governmental objectives have been compiled from speeches publicized by the press and obtained from interviews with players from the public and community sectors. The areas of reconstruction in the city of Constitución have been represented in a geographical information system. The opinions of the community have been gathered through a survey conducted amongst the new residents.

Case analysis shows that the political and economic efforts during the reconstruction process were focused on proving the success of the methods used: public-private alliances and consultation with the communities to precede reconstruction of housing and urban infrastructure. However, the results of the reconstruction process do neither reveal good governance nor functionality of the reconstructed areas.

The results cannot be applied to other localities devastated by the 2010 earthquake and tsunami in Chile, nor to other institutional or economic contexts. It is also necessary to observe the process of adaptation of the communities over a longer time period to verify the increase in vulnerability.

The paper constitutes a complete evaluation of the reconstruction process that prompts institutional changes.

A contrast is offered between the objectives and actions of the diverse social and political actors, and the contradictions in their speeches and actions are shown.

An unprecedented process is analysed in which a developing country uses its own resources to undertake a reconstruction under a political rhetoric that is not necessarily shared by the local society that must finally assume the additional costs.

Examine and understand how an informal volunteer’s goals and actions develop from the moment they first learn about a disaster.

We examine informal volunteerism (the activities of people who work outside of formal emergency and disaster management arrangements) through the theoretical lens of entrepreneurial effectuation to explain informal volunteer behavior and cognition and gain insight on how they develop their disaster relief ventures.

We find that informal volunteers follow an effectual logic, relying on available means to take advantage of opportunities as they are recognized or created. Application of effectuation vs causation processes depended on whether the informal volunteers were categorized as traditional, emergent or extended volunteers.

Informal volunteers’ disregard for the Affordable Loss Principle task governments and disaster relief organizations with the important challenge of managing and assuring the safety and well-being of informal volunteers. Their entrepreneurial behavior also invites the establishment of formal processes to counsel and guide informal volunteers, helping them fill out the necessary paperwork and funding applications to develop their efforts.

Through their experimentation and flexibility, informal volunteers accelerate disaster recovery, recognizing opportunities, working around bureaucracy and other roadblocks that hinder the efforts of established organizations. They also demonstrate entrepreneurial behavior that helps revitalize and jumpstart the local economy, making for stronger and more resilient communities

This study borrows from Effectuation Theory from the entrepreneurship field in order to bring a much needed theoretical lens to the topic and greatly assists informal volunteerism research, moving from past efforts that simply define and categorize the concept.

The purpose of this paper is to reflect on the legacy of Stafford Beer and the continuing implications of his work on Cybersyn and the models and tools he used and explored during the project and in his later work.

Description of Stafford Beer’s work on Cybersyn and examples of its present day applicability.

The values and tools associated with the Cybersyn work in Chile continue to be relevant for the challenges of the present and an example of an approach to management structure and practice that serves both efficiency and humanity.

The value of this work is to contribute to the history and future possibilities of the ideas and tools pioneered in the Cybersyn project by Stafford Beer and others and their broader context in organizational cybernetics.

Previous cross‐cultural leadership research has provided limited information about Latin American leadership. In an effort to address this gap in the literature, this paper is designed to aid in understanding the similarities in Latin American leadership. The author proposes that the core of Latin American cultures is a common culture, which has a consistent effect on leader behaviors. Based on this common culture, it is proposed that leaders in most Latin American countries can be characterized as traditional leaders (El Patrón). In some countries, leadership is evolving toward a modern conceptualization of leadership, El Líder Moderno. Preliminary data supported the dominance of El Patrón and a movement in Mexico toward El Líder Moderno.

In entrepreneurship courses, the case would allow discussing the contribution of social innovation. On the other hand, in strategy courses the case would allow proposing the business model for a social enterprise, to evaluate the creation, delivery and capture of value of a social enterprise. Depending on the course and approach you want to give to the case discussion, it can serve as support for the following objectives: arguing the contribution of social innovation to solve problems in a region; propose the resources and value proposition of the business model of a social enterprise; and attitudes promotion: understand the importance of ethics and responsibility in the development of social enterprises.

The case addresses the opportunity of the school “Brillo de Luna,” when developing social entrepreneurship, which requires projection, evaluation and management support. In this context, the director of the school must propose a business model that is sustainable in the long-term in the market and that generates shared value. The institutional relationship of the school “Brillo de Luna” with the Cristalchile company, through the social entrepreneurship of glass recycling, could generate economic, environmental and social value to the school community and the company.

Courses in which the case could be applied: entrepreneurship and strategy.

Teaching Notes are available for educators only.

CSS 3: Entrepreneurship.

This paper aims to articulate the need of new approaches for what has been regarded as a critical position within management studies. Particularly it aims to explore the gap among critical management studies in considering the colonial position of Latin America within traditional (international) management influences. It seeks to raise the liberation concept and genealogically explore in order to state a geopolitical critical enunciation for Latin America within international management.

The paper uses the theoretical frame of Laclau and Mouffe's Discourse Theory methodologically articulated by Glynos and Howarth to explore the antagonisms built around the liberation concept, as well as its radical possibilities in a current context in Latin America.

The paper proposes a new articulation of the liberation concept as a resistance response facing a new form of oppression within current Latin American affairs; or in other words a new form of colonization: the colonization through managerial discourses.

The paper's contribution lies in an original consideration of an (im)possible critical standpoint to international management from the Latin American radical tradition. Also the paper joins the novel endeavors to mobilize Discourse Theory within the boundaries of management research.

This chapter aims to identify differences in the perception of transformational leadership (TL) of three generations – Baby Boomers, Generation X, and Generation Y or Millennials – for an in-depth understanding of the immediate role and challenges facing leaders in organizations. Current days is an excellent time to question what is known and what should be known about leadership and leaders. Latin American leadership characteristics can have a direct effect on the success of business ventures in the region. Leadership can be understood in diverse ways: as an attribute of a position in the organization; as a trait, according to the characteristic of the person; as a behavior, according to the way in which the person acts (Mallma-Vivanco & Córdova-Marcelo, 2015). Several studies carried out in Mexico, Colombia, and Chile show that the Latin American leaders believe that having good working relationships with low conflict is essential to their satisfaction and high performance, and they are usually authoritarian and prefer aggressiveness and assertiveness (Romero, 2004). This study reviews the literature across different generations and related best organizational practices to identify key definitions and empirical results. We compared and contrasted the data from different generations. The findings show that Baby Boomers have a better perception of TL of their leaders than Millennials and even those from Generation X. Thus, the empirical results allow business leaders to understand the differences in perceptions and the unique characteristics of the three generations of workforce in organizations: Baby Boomers, Generation X, and Millennials.

The purpose of this paper is to present the state-of-the-art E-commerce logistics in supply chain management by investigating worldwide implementations and corresponding models together with supporting techniques via furniture industry.

Typical E-commerce logistics companies from North America, Europe, and Asia Pacific are comprehensively investigated so as to get the lessons and insights from these practices.

Future technologies like Internet of Things, Big Data Analytics, and Cloud Computing would be possibly adopted to enhance the E-commerce logistics in terms of system level, operational level, and decision-making level that may be real time and intelligent in the next decade.

This paper takes the furniture industry for example to illustrate the E-commerce logistics and supply chain management (LSCM). Other industries like electronic appliance industry are not considered.

Opportunities and future perspectives are summarized from practical implementations so that interested parties like E-commerce and logistics companies are able to get some guidance when they are contemplating the business.

E-commerce is booming with the development of new business models and will be continuously boosted in the near future. With large number of enterprises carrying out E-commerce, logistics has been largely influenced.

Insights and lessons from this paper are significant for academia and practitioners for considering E-commerce LSCM.

The purpose of this paper is to investigate how private pension supervisors in selected jurisdictions monitor and address lost pension accounts and unclaimed pension assets or benefits and draw supervisory implications.

This paper is based on the survey on private pension schemes of selected International Organisation of Pension Supervisors member jurisdictions.

This paper finds that there are differences in severity of the issue of lost pension accounts and unclaimed pension benefits among jurisdictions, and that pension supervisors/regulators differ with regard to awareness of and approaches taken to handle this issue. Some jurisdictions show a well-established systematic approach to deal effectively with the problem of lost pension accounts or unclaimed benefits, while other jurisdictions are yet to recognise and tackle the issue.

To the best of the authors’ knowledge, this is the first larger cross-country study on lost pension accounts and unclaimed benefits in private pension schemes. The paper presents international comparison of this issue in 32 different jurisdictions and provides examples of good supervisory or regulatory practices.