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This paper aims to investigate the different patterns of organizational behavioural responses to major incidents and develop an original classification of these patterns.

An extensive literature review was made to investigate the different patterns of behavioural responses to major incidents and then to develop an original classification of these patterns. Several sources of information, such as case studies, technical reports, academic journal articles and organizational internal reports were used.

Organizations respond differently to major incidents. This was clear from the different behavioural patterns investigated and identified. Behavioural patterns determine levels of resilience and ability of organizations to overcome and ultimately survive major incidents.

To promote effective and organized behavioural response patterns to major incidents and improve consistency of responses across the organization, relevant authorities should demonstrate to all private and public enterprises the significance of effective behavioural responses, thus enabling them to better respond to various potential emergencies.

A number of models of human behaviour have been introduced in the literature to understand how people respond to emergency situations. They each take a different perspective on human behaviour but no single theory has emerged as the leading paradigm. This highlights the complexity of understanding human behaviour in such situations and the need for a better classification of behavioural patterns. To the author’s knowledge, this is one of very few studies to investigate, identify and categorize behavioural response patterns to major incidents. This research is expected to be of a substantial value for those interested in improving organizational behaviour during major incidents, as well as those interested in improving organizational resilience.

Major incidents in tunnel environment will pose several challenges for the emergency service organisations in terms of heat, visibility and lack of experiences from working in confined environments. These aspects, in turn, could pose challenges to establish collaboration. This study aims to contribute to the field of collaborative tunnel responses by exploring how “common knowledge” (Edwards, 2011) is built by the emergency services organisations, that is, what the organisations consider important while working on a potentially common problem, and their motives for the interpretations and actions if a major tunnel incident occurs.

Participants from the road traffic control centre, emergency dispatch centre, emergency medical service, rescue service and police were included in the study. Data from four focus group sessions was analysed using thematic analysis.

The study revealed that the tunnel environment presents specific aspects of how common knowledge was produced related to lifesaving and safety. The themes structuring mechanisms to reduce uncertainty, managing information for initial priorities, aligning responsibilities without hampering each other's work and adjusting actions to manage distance, illustrated how common knowledge was produced as crucial aspects to a collaborative response. Organising management sites, grasping and communicating risks, accessing the injury victims, was challenged by the confined environment, physical distances and imbalance in access to information and preparedness activities in tunnel environments.

This study offers new insights of common knowledge, by illustrating a motive perspective on collaborative responses in tunnel incidents. Creating interoperability calls not just for readiness for action and tunnel safety, but also training activities acknowledging different interpretations and motives to further develop tunnel responses.

Describes the emergency management structure created for the International Air Tattoo ’94 at RAF Fairford in Gloucestershire. Describes the table‐top discussion and live exercise which preceded the event, to ensure that adequate procedures were in place should a major incident occur. Discusses lessons learned from the live exercise.

This paper aims to evaluate a virtual training environment for testing UK gas pipeline emergency response plans.

Interviews, observations and desk research were used to identify current methods for testing plans. A virtual training environment was developed and evaluated with industry experts by using participatory design techniques. Key themes relating to both the current methods for testing plans and for a virtual training environment were identified using thematic analysis.

Improved training performance, remote participation and evidence of decision testing are benefits a virtual training environment can bring to current practice. It is suggested that a virtual training environment can enhance, rather than replace, the current process of testing emergency response plans.

Analysis of the virtual training environment being used to test plans in a live context would give further ecological validity to the findings. A study of the prototype used to test plans for incidents involving sectors outside the gas industry would further validate the findings.

The application of a virtual training environment to facilitate testing plans and the decision-making processes for major incidents involving high-pressure gas pipelines and storage sites is yet to be documented. This paper contributes to the literature by documenting the decision-making process and evaluation of a virtual training environment for testing plans in this context.

The purpose of this study was from a Swedish perspective to map experts' opinions on theoretical statements of essential collaboration activities for management of mining injury incidents.

A Delphi technique was performed, asking opinions from experts in iterative rounds to generate understanding and form consensus on group opinion around multi-agency management. The experts were personnel from emergency medical service, rescue service and mine industry, all with operative command positions.

Three iterative rounds were performed. The first round was conducted as a workshop to collect opinions about the most important multi-agency collaboration activities to optimize victim's outcome from an injury incident in an underground mine. This resulted in 63 statements and additional three were added during the second round. The statements were divided into one trajectory and seventh time phases and comprised, e.g. early alarm routines, support of early life-saving interventions, relevant resources and equipment for the assignment and command and control center and functions with predefined action plans for response. It also comprised shared and communicated decisions about each agency's responsibility and safety. All statements reached consensus among the experts in Round 3.

The experts included in this study seem to be adequate but there could be other experts and different statements that other researchers might consider.

These statements could be used to evaluate collaboration in major incidents exercises. The statements can also be quality indicators for reporting results from multi-agency management.

This paper contributes to the research field of collaboration and joint practices between and among personnel involved in rescue operations.

The purpose of this paper is to improve the understanding of the manner in which companies deal with key stakeholders in relation to corporate social responsibility (CSR), focusing in particular on how companies can handle critical incidents related to CSR and utilize these experiences in enforcing their regular social responsibility.

The paper is based on a case study methodology.

CSR should be managed by a combination of handling unexpected episodes that threaten existing social responsibility (incident recovery) and the long‐term reduction of gaps between stakeholder expectations and the company performance (CSR enforcement). Furthermore, CSR implies building and maintaining relationships with society through interplay between actors, resources and activities.

The study contributes to managerial decision making by identifying seven types of implications and activities necessary to actively manage key aspects of social responsibility.

The paper integrates long‐term social responsibility enforcement with short‐term social responsibility recovery by means of a recent corporate case from the oil industry.

The COVID-19 pandemic has changed many facets of urban life and operations, including emergency incidents. This study examines how COVID-19 has brought about changes in, and shifting patterns of, emergency incidents in the City of Vaughan, Ontario, Canada. This study aims to derive insights that could potentially inform planning and decision-making of fire and rescue service operations as further stages of the pandemic unfold.

Standard temporal analysis methods are applied to investigate the changes in the number and nature of emergency incidents, as recorded sequentially in the city's fire and rescue service incident report database, through various phases or waves of the pandemic and the associated public health measures that have been introduced.

The study analyses show a decrease in the number of emergency calls compared to previous reference years. Vehicle-related incidents show the highest decline, and changes in daily and hourly pattens are consistent with public health measures in place during each stage of the pandemic. The study concludes that the COVID-19 pandemic has had a significant impact on demand for emergency services provided by the fire department.

The authors believe this is the first study applying temporal analysis on a city's emergency incident response data spanning various phases/waves of the COVID-19 pandemic. The analysis may be replicated for other municipal fire services, which can generate further insights that may apply to specific local conditions and states of the pandemic.

This paper aims to explore the interdisciplinary nature of coordination challenges in the logistic response to food safety incidents while distinguishing the food supply chain positions involved.

This adopts an exploratory qualitative research approach over a period of 11 years. Multiple research periods generated 38 semi-structured interviews and 2 focus groups. All data is analysed by a thematic analysis.

The authors identified four key coordination challenges in the logistics response to food safety incidents: first, information quality (sharing information and the applied technology) appears to be seen as the biggest challenge for the response; second, more emphasis on external coordination focus is required; third, more extensive emphasis is needed on the proactive phase in the logistic response; fourth, a distinct difference exists in the position’s views on coordination in the food supply chain. Furthermore, the data supports the interdisciplinary nature as disciplines such as operations management, strategy and organisation but also food safety and risk management, have to work together to align a rapid response, depending on the incident’s specifics.

The paper shows the need for comprehensively reviewing and elaborating on the research gap in coordination decisions for the logistic response to food safety incidents while using the views of the different supply chain positions. The empirical data indicates the interdisciplinary nature of these coordination decisions, supporting the need for more attention to the interdisciplinary food research agenda. The findings also indicate the need for more attention to organisational learning, and an open and active debate on exploratory qualitative research approaches over a long period of time, as this is not widely used in supply chain management studies.

The results of this paper do not present a managerial blueprint but can be helpful for practitioners dealing with aspects of decision-making by the food supply chain positions. The findings help practitioners to systematically go through all phases of the decision-making process for designing an effective logistic response to food safety incidents. Furthermore, the results provide insight into the distinct differences in views of the supply chain positions on the coordination decision-making process, which is helpful for managers to better understand in what phase(s) and why other positions might make different decisions.

The findings add value for the general public, as an effective logistic response contributes to consumer’s trust in food safety by creating more transparency in the decisions made during a food safety incident. As food sources are and will remain essential for human existence, the need to contribute to knowledge related to aspects of food safety is evident because it will be impossible to prevent all food safety incidents.

As the main contribution, this study provides a systematic and interdisciplinary understanding of the coordination decision-making process for the logistic response to food safety incidents while distinguishing the views of the supply chain positions.

The rapid transition from a command to market‐based economy in China has required the development of a food safety system for aquatic products where one did not previously exist. The pace of change has meant that food safety systems have struggled to keep up. In 2007 food safety incidents damaged the reputation of aquatic products in export markets. The Chinese Government has moved quickly to strengthen the safety regime for aquatic products. The purpose of this paper is to assess these initiatives in the context of their potential to regain international acceptance of Chinese aquatic products.

A regulatory assessment approach is used.

The findings are that increased government oversight alone is not likely to lead to a fully effective food safety system for aquatic products. The development of private sector‐based incentives to encourage investment in food safety is an essential co‐requisite to increased government oversight if China's access to international markets is to be assured.

The value of this study lies in the light it sheds on the efforts of a major player in the international market for aquatic products to improve the efficacy of its food safety system. China's regulatory regimes are often opaque, limiting the ability of those wishing to assess the advisability of importing food products from China.