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This chapter explores some of the risks and constraints associated with defendants’ apologies during allocution at sentencing. It argues that defendants’ stigmatized institutional role identities in conjunction with the constraints imposed by the discursive context of allocution function to limit both the effectiveness with which defendants can speak on their own behalf and the kinds of things that they can say. Allocution has long been understood as a protection for defendants. This chapter proposes that the ideologies associated with this turn at talk have functioned to obscure the ways in which allocution preserves existing power configurations instead of challenging them.

Existing research tends to conceptualize age- and gender-based discrimination as distinct and unrelated social phenomena. A growing body of scholarship, however, highlights the importance of conceptualizing ageism as potentially gendered, and gender discrimination as inherently shaped by age. Using an intersectional theoretical perspective, this chapter examines how gender and age combine to shape women’s and men’s experiences of workplace mistreatment.

The data are obtained from the U.S. General Social Survey. The analysis begins with descriptive statistics, showing how rates of perceived age and gender mistreatment vary for men and women of different age groups. Multivariate logistic regressions follow.

Experiences of workplace mistreatment are significantly shaped by both gender and age. Among both men and women, workers in their 30s and 40s report relatively low levels of perceived age-based discrimination, compared to older or younger workers. It is precisely during this interval of relatively low rates of perceived age-based discrimination that women’s (but not men’s) perceptions of gender-based mistreatment rises dramatically. At all ages, women are significantly more likely to face either gender- or age-based discrimination than men, but the gap is especially large among workers in their 40s.

Women tend to perceive age- and gender-based mistreatment at different times of life, but a concurrent examination of gender- and age-based mistreatment reveals that women’s working lives are characterized by high rates of mistreatment throughout their careers, in a way that men’s are not. The results highlight the importance of conceptualizing gender and age as intersecting systems of inequality.

The purpose of this study is to propose a framework for extracting medical information from the Web using domain ontologies. Patient–Doctor conversations have become prevalent on the Web. For instance, solutions like HealthTap or AskTheDoctors allow patients to ask doctors health-related questions. However, most online health-care consumers still struggle to express their questions efficiently due mainly to the expert/layman language and knowledge discrepancy. Extracting information from these layman descriptions, which typically lack expert terminology, is challenging. This hinders the efficiency of the underlying applications such as information retrieval. Herein, an ontology-driven approach is proposed, which aims at extracting information from such sparse descriptions using a meta-model.

A meta-model is designed to bridge the gap between the vocabulary of the medical experts and the consumers of the health services. The meta-model is mapped with SNOMED-CT to access the comprehensive medical vocabulary, as well as with WordNet to improve the coverage of layman terms during information extraction. To assess the potential of the approach, an information extraction prototype based on syntactical patterns is implemented.

The evaluation of the approach on the gold standard corpus defined in Task1 of ShARe CLEF 2013 showed promising results, an F-score of 0.79 for recognizing medical concepts in real-life medical documents.

The originality of the proposed approach lies in the way information is extracted. The context defined through a meta-model proved to be efficient for the task of information extraction, especially from layman descriptions.

This chapter explores the language of anti-violence activists, university coordinators, and due-process activists concerned with Title IX and campus sexual violence. Using an analysis of 32 in-depth interviews with anti-violence activists, due-process activists, and campus Title IX coordinators, the authors identify key themes in Title IX discourse, including ideas about cultural change and safety. In some instances, activists and coordinators discussed the need for cultural change, though often without agreeing on which campus cultures must be confronted. The authors also found the influence of the dominant discourse of the victims’ rights movement in interview subjects’ emphasis on safety and paternalism.

This chapter explores how hybrid organizations navigate the challenges (and opportunities) associated with advancing unconventional logic combinations. It draws from a study of the 180-year history of sheltered workshops in the United States. Sheltered workshops are hybrids that combine social and commercial logics to provide gainful employment to individuals with disabilities. This chapter theorizes a connection between the governance system – that is, country-based social norms and regulatory settlements – framing hybrids and the agency that allows them the discretion required to advance unconventional combinations. It introduces the term hybrid agency to describe this connection and identifies four types: upstream, midstream, downstream, and crosscurrent. Upstream agency draws from the entrepreneurial vision of charismatic founders. It allows hybrids the discretion to advance unconventional logic combinations in unsupportive times, but it also requires them to observe certain dominant cultural norms. Midstream agency draws from hybrids’ adaptation and advocacy skills and resources in periods of historical change. It allows access to resources and legitimacy for unconventional combinations. Downstream agency draws from organizational slack possible in supportive times. Slack eases tensions and tradeoffs between conflicting logics but may also fuel mission drift. Finally, crosscurrent agency also draws from hybrids’ adaptation and advocacy skills and resources. It provides hybrids with the opportunity to grapple with challenges in periods of contestation.

The public transport sector is known for high levels of violence, but women are particularly at risk of gender-based violence, including sexual harassment, from both passengers and fellow workers. Furthermore, women transport users face high rates of sexual harassment. This chapter provides evidence of the extent of gender-based violence and harassment in public transport, arguing that attention, though minimal, has been paid to the experiences of female passengers, but overlooks women workers’ experiences of gender-based violence. The chapter discusses the role of key actors in dealing with and preventing gender-based violence for both passengers and women workers. It draws on evidence from Kenya, collected as part of research for the International Transport Workers Federation on the future of work for women in public transport, and other published sources. It argues that the state (national and local), employers, trade unions and civil society actors all have a key role to play in preventing sexual harassment and gender-based violence at work, but need to do more, particularly through adopting and publicising a zero-tolerance approach to gender-based violence. It also highlights the importance of collaboration among key stakeholders for effective intervention and enforcement.

The International Labour Organisation Convention 190 on Violence and Harassment in the World of Work, with an accompanying Recommendation, came into force in June 2021. This represents a potentially powerful new framework for action on tackling and preventing violence and harassment at work that recognises the interrelated effects of gender-based violence and harassment, gender stereotypes and unequal gender power relations, which underpin occupational gender segregation. The transport sector was particularly mentioned in the Convention as an area where change is needed. The chapter briefly considers the Convention’s potential to tackle gender-based violence in the transport sector and how global trade unions are using this opportunity.

This chapter consists of two reflective accounts from Slovenia. Both accounts are connected with Barica Marentič Požarnik, who in Part I of this 30th anniversary volume directly linked her personal professional development to the International Study Association on Teachers and Teaching (ISATT) during its emergent years as an organisation. In this chapter in the fifth and closing section, Marentič Požarnik’s counterparts follow in the footsteps that their senior colleague and mentor planted and make tracks of their own. They crystallise how ISATT has affected their professional development and influenced their lines of research as they - and ISATT - press towards the future.

The unique employment status of gig workers as independent contractors and their impact on consumers provide an important opportunity for the current research to understand gig workers' perceptions of their employment and how that affects job performance outcomes. These gig workers serve as the frontline service providers for platforms like Airbnb hosts, Lyft drivers and Wag walkers performing customer-facing services. However, their status as gig workers, not traditional employees, presents challenges to platforms. The purpose of this research is to gain insights into the profiles of gig workers, examine the challenges platforms have in retaining high-performing workers and provide a research agenda on this important group of frontline service providers.

Incorporating variables deemed important in examining self-determination theory, a large-scale data collection via an online survey was administered, yielding 447 completed surveys. A two-step cluster analysis procedure was conducted to categorize sample respondents into four distinct groups.

Four groups emerged from the cluster analysis, labeled “Ambivalent Outsider,” “Competent Cog,” “Independent Insider” and “Committed Comrade.” The results suggest that there are significant differences across all variables and groups based on gig worker responses and self-reported customer satisfaction scores. The gig worker profiles developed are then utilized to formulate research propositions that are the basis for the research agenda presented.

The goal of many collaborative consumption platforms may be to hire Independent Insiders or Committed Comrades; however, that is difficult to attain with every hire. Thus, the segmentation results provide insights for companies seeking to hire, retain, and successfully motivate their workforce.

Given the freedom and flexibility afforded to gig workers, and the importance they have on the service experience for customers, understanding their own perceptions of employment and performance is critical to ensuring a positive experience for all parties. Research on collaborative consumption has largely focused on consumers or the management of freelance workers with only tangential applicability to gig work. This paper offers a comprehensive research agenda for gig worker management based on the typology of gig workers created.