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This case study provides a new methodology for examining patron-initiated noise complaints in academic libraries by mining virtual reference chat transcript logs. The purpose of this study is to illustrate how noise complaints can be identified, analyzed and mapped to create a visual representation of the library’s soundscape.

This study reviewed 4,494 reference chat logs taken over four semesters at a large public university between August 2015 and May 2017. From these transcripts, the author identified 330 unique noise complaints and analyzed them by content, time of day, day of week, week of semester and floor of library. Complaints were also plotted on a library map to determine noise complaint hot spots.

Analysis of the noise complaints showed that 82 per cent of the reported incidents originated in designated quiet study zones and 55 per cent of the complaints occurred in the evenings when the library was more lightly staffed. Mapping the noise complaints revealed that most infractions were reported in areas where public computing areas and group study rooms were situated directly adjacent to designated quiet study areas.

Although there are numerous studies on noise in libraries and many published analyses of reference chat transcripts, this paper is the first to analyze chat transcripts for the purpose of studying noise complaints in the library. This paper is an expansion of a preliminary study presented at the 2016 Library Assessment Conference in Arlington, VA.

This chapter addresses the political history of aircraft noise annoyance and its relationship to sustainability.

Using extensive case studies and secondary sources, the chapter shows how a particular approach to noise annoyance that emerged already accepted large-scale annoyance. The focus is directed towards the black boxing of political decisions with scientific knowledge.

This contribution demonstrates that noise annoyance policy has shaped citizens’ perceptions of aircraft sound and has intensified the associated annoyance. Finally, the discussion considers the significance of the participation of citizens and the political implications of these findings. Currently, participation is predominantly confined within a growth paradigm and reproduces tensions in ecological modernization policies. Participation and protest can inadvertently engage these tensions and question the participatory practices themselves. A moratorium on ‘growth’ might create the necessary space for fundamentally rethinking aviation and sustainability.

This chapter describes and discusses the main results of the successful off-hour delivery (OHD) pilot test in the city of São Paulo, Brazil, which took place between October 2014 and March 2015. The pilot engaged major stakeholders in urban distribution, including local authorities, shippers, carriers, and receivers, with the aim to determine what are the main requirements, constraints, opportunities, and threats for establishing a public policy related to shifting deliveries to late night in order to mitigate traffic congestion.

Differently from the former City of New York OHD pilot, here all participant companies were volunteers, with no need for cash incentives. The primary focus in São Paulo was on the issues of safety and noise, besides productivity aspects of travel time, truck speed, and delivery time.

The pilot was very successful, with no registered complaints of noise or security incidents. Travel speeds were obtained from global positioning system (GPS) tracking data and internal delivery systems. The chapter compares daytime and night operations and shows that productivity in some chains would improve significantly, but noise and safety must be carefully controlled to guarantee the expansion of the concept.

Media and academic attention on Airbnb focuses on user experiences, implications for traditional accommodation establishments and negative sociocultural impacts. The purpose of this paper is to explore the views of Barcelona residents who have been impacted by the proliferation of Airbnb rentals.

A qualitative approach was adopted, involving semi-structured interviews with residents of Barcelona.

It highlights the problem of unregistered Airbnb rentals throughout the city, carrying implications for the gentrification of neighbourhoods, the displacement of local residents and anti-social guest behaviour. This study points to a consequent rise in anti-tourist feeling. It also reveals that the authentic experience promised by the sharing economy is illusory.

This paper presents a model that highlights a clash between the vaunted benefits of the sharing economy for hosts and tourists and the negative implications for a city’s residents.

AS might be expected, the problem of aircraft noise receives lengthy and detailed consideration in the Final Report of the Wilson Committee on the Problem of Noise. The subject of noise was found by the Committee to be so vast that it was necessary to form three sub‐committees to examine specific areas, and one of these—under the chairmanship of Mr F. B. Greatrex [Chief Engineer (Staff Engineering) Rolls‐Royce Ltd.]—devoted its attention to noise from aircraft.