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The purpose of this paper is to discuss the current state of the “paperless office” and explore how likely it is that libraries will be administered by librarians in paperless offices in the near future.

This paper surveys the literature on forecasts for the paperless office to determine whether library operations and offices could be as paperless as some of their collections might be in the near future.

The paperless office was once seen as inevitable, but is looking less far less likely given how we access and organize documents, how we read and understand information, and how we analyze what we read online and in print. Nonetheless, certain routine library operations would lend themselves almost immediately to paperless storage and retrieval processes and systems.

More research is required on records management systems in libraries with a view to establishing largely paperless operations in the future. Implications for future research involve the establishment of processes and the testing of systems which would most easily lend themselves to standard library operations.

Recent research on reading and cognitive function indicates that there are certain practical implications involved in doing away with paper entirely. Nonetheless, certain routine library functions could be made paperless operations once practical considerations such as the choice of systems, establishment of work flow, policies and processes have been realized.

The paper makes the case for more research and exploration of the viability of paperless or near‐paperless library operations.

The purpose of this paper is to conduct a big data analysis of public library operations and services of two cities in two countries by using the Chernoff face method.

The study is designed to evaluate library services by analyzing the Chernoff face. Big data on public libraries in London and Seoul were collected, respectively, from Chartered Institute of Public Finance and Accountancy and the Korean government’s website for drawing a Chernoff face. The association of variables and human facial features was decided by survey. Although limited in its capacity to handle a large number of variables (eight were analyzed in this study) the Chernoff face method does readily allow for the comparison of a large number of instances of analysis. A total of 58 Chernoff faces were drawn from the formatted data by using the R programming language.

The study reveals that most of the local governments in London perform better than those of Seoul. This consequence is due to the fact that local governments in London operate more libraries, invest more budgets, allocate more staff and hold more collections than local governments in Seoul. This administration resulted in more use of libraries in London than Seoul. The study validates the benefit of using the Chernoff face method for big data analysis of library services.

The Chernoff face method for big data analysis offers a new evaluation technique for library services and provides insights that may not be as readily apparent and discernible using more traditional analytical methods.

This study is the first to use the Chernoff face method for big data analysis of library services in library and information research.

The purpose of this paper is to investigate enhancement of library performance by exploiting the potentials of disruptive innovations.

Descriptive survey research design was used for this study. The population of the study was 167 respondents, consisting of 83 professional and 84 para-professional librarians in the libraries of the public higher institutions in Ekiti and Ondo States, Nigeria. Total enumeration sampling technique was used for the study. Data were collected using the questionnaire. Descriptive statistical tools were used for data analysis.

It was found that disruptive innovation has influence on library operations, the extent of application of disruptive innovation in library operation is low, the extent of using the by-products of disruptive innovation in the libraries is low and the challenges facing the adoption of disruptive innovations in libraries include: high cost of acquiring technological infrastructure, high cost of training library personnel, high costs of internet, inadequate technical know-how and high costs of system maintenance and upgrades.

Libraries should embrace the influence of disruptive innovations in their operations and service delivery.

This study is novel, as it approaches library performance from the perspective of the disruptive innovation. Very few studies emanate from Africa in this area. Most of the previous narratives around disruptive innovation centred around the Western countries such USA, UK, France, Italy, etc., which maintain a lead in library innovation and development. The current study demonstrated that the performance of libraries in Nigeria is not immune from being boosted by disruptive innovations.

The purpose of this paper is to discuss issues surrounding implementation of technology in libraries. The paper aims to focus on the process of implementing mobile phone services at the University of South Africa (UNISA) Library, and how the introduction impacted on internal operations. It is based on a survey of staff concerning the impact of the first six months of the service implementation.

The paper is based on a limited survey conducted within the University of South Africa (UNISA) Library. It discusses the impact and potential on staff within the library and the service processes. The study provides information for management decisions if there should be changes in the operations. It outlines lessons learned. It further stresses the need to monitor and evaluate processes of introducing new technology in libraries.

The paper indicates that the introduction of new services should not be simply an add‐on‐ service, but should also be followed by monitoring and evaluation of impact.

The paper is limited to the University of South Africa (UNISA) Library. Applications in different settings may yield different results.

The findings could be used as lessons learned by other libraries wanting to introduce mobile phone services.

This is an original paper, not previously published providing useful information on the impact of new technology on library internal operations.

This monograph presents an outline of traditional management functions: strategic planning, human resource management, financial management, marketing, operations management, technological innovation management and the management of change. In separate chapters, each of these functions is first set out in general terms with emphasis on tested key issues, techniques, and the different aspects of the managerial role. Each chapter then analyses the function specifically in terms of the changing nature of librarianship and information services. It is suggested that librarians should be adopting a higher management profile and, with experience of IT coupled with traditional skills in selecting and organising information, that they are well placed for initiating as well as responding to change.

Artificial intelligence (AI) is one of the emerging technologies of this time. It has been associated with several trades like business, defense, health and education, but its role in library services will foster intelligent decisions. AI is a widely used technology in library services that can transform the best services in the age of information technology. This paper aims to highlight the use of AI in library operations. Several research have been undertaken on this subject, but that only address a few applications. This paper highlights the pros and cons of AI in library services. AI and libraries have a substantial nexus; nevertheless, the use and awareness of AI in library services are still creating question marks addressed in this paper. This study will help the policy stakeholder, librarians and scholars in the field to address these issues before the deployment of AI in library services.

This study is based on a qualitative method using content analysis techniques. Extant literature was explored on the subject and was analyzed for this study. This study highlights the pros and cons of AI in library services and its possible solutions.

The findings of this study show that AI is a vibrant technology that can be used in library services; however, some obstacles like adequate funds, the attitude of librarians and technical skills are a few obstacles that hamper AI in library operations. The findings also reveal that using AI in library operations will accelerate libraries in the right direction. Furthermore, this study highlights various applications that can be deployed without spending costs.

This study covers the understanding of AI in library services that will help the librarian's information professionals leverage AI in library scenarios. Furthermore, the practical implication of AI in library services will bring positive change in implementing AI. Social implications: This study will motivate library professionals to take advantage of AI in library services and further accelerate library operations in the right direction.

The purpose of this article is to present the results of a research study conducted to assess the perceptions and opinions of 100 staff working in libraries on the impact of using IT on library housekeeping operations and information services, in eight central university libraries in India.

Data gathering tools used include questionnaire, observation and informal interviews with selected library professionals.

Iinformation technology had a tremendous impact on the efficiency of library operations and the delivery of information services. Use of IT has facilitated networking and resource sharing, eliminated duplication of effort, improved the speed of operations, increased access to information resources and improved the quality of information services.

This is a pioneering study on the impact of using IT in the central university libraries in India. The findings of the study would help practising librarians, policy makers, management and the University Grants Commission to promote the use of IT in libraries.

The purpose of the article is to investigate readiness of academic librarians toward the use of robotic technologies in Nigerian university libraries. The article provides further insights on the following areas: •What are the levels of readiness of university libraries in Nigeria towards robotic technologies in terms of digital infrastructure, policy framework and human development for the adoption and use of robotics in the libraries? •What services are available in the university libraries that can be handled by robotic technologies? •Are academic librarians aware of the potential benefits of robotics in library operations? •What are the potential challenges that university libraries may face in the adoption and use of robotic technologies?

The study is a survey research anchored on positivism paradigm. The questionnaire was used as data collection instrument. Furthermore, 100 academic librarians were selected from the ten purposively selected ten universities. Snowballing sample technique was used to select ten academic librarians from each of the university libraries.

The findings of the study revealed that the readiness of university libraries in Nigeria towards the adoption and use of robotic technologies in Nigeria is nothing to write home about. It indicates that university libraries in the country are not ready to adopt the use of this technology despite the high benefits they have to offer in library operations.

The limitations of the study lay on the fact that very few librarians from each of the selected university libraries were selected; and at the same time, it covers only ten university libraries in the country.

The study is very important to university library management on the necessary steps that need to be taken for the effective adoption of robotic technologies. This research can be a guide to them. In addition, the empirical analysis of the study contributes to social informatics development in Nigeria.