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Book part
Publication date: 25 May 2023

Sedigheh Moghavvemi, Lee Su Teng and Huda Mahmoud

Abstract

Details

Reshaping the Future: The Phenomenon of Gig Workers and Knowledge-Economy
Type: Book
ISBN: 978-1-83753-350-3

Article
Publication date: 18 June 2018

Sedigheh Moghavvemi, Su Teng Lee and Siew Peng Lee

Foreign and local banks in Malaysia are competing in terms of skilled staff, innovative products and services, rendering quality services and customer satisfaction. The purpose of…

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Abstract

Purpose

Foreign and local banks in Malaysia are competing in terms of skilled staff, innovative products and services, rendering quality services and customer satisfaction. The purpose of this paper is to examine the overall service quality and customer satisfaction of both foreign and local banks.

Design/methodology/approach

The data used to test the hypothesis were collected from 748 foreign and local bank customers in Malaysia. The research model was analysed using a structural equation modelling technique.

Findings

Results show that knowledge and staff competencies, as well as convenience of the bank is more significant for local bank customers while bank image and internet banking are important components for foreign bank customers. The results also reveal that foreign bank customers have higher satisfaction as compared to local bank customers.

Research limitations/implications

No analysis is undertaken of any difference in the service quality dimensions between banks of different size. Further research on banking services could usefully test services quality dimensions across banks of different sizes.

Practical implications

The findings serve as a valuable reference for local banks understand service quality challenges they may face from foreign banks in this competitive industry. Findings suggest that, to provide high-quality services, financial institutions need to heighten customer satisfaction differentiation strategies.

Originality/value

The outcomes of this study enhance the knowledge on the performance of both local and foreign banks in Malaysia as well as customer satisfaction, which are invaluable to all bank managers and industry players in improving their services.

Details

International Journal of Bank Marketing, vol. 36 no. 5
Type: Research Article
ISSN: 0265-2323

Keywords

Book part
Publication date: 25 May 2023

Sedigheh Moghavvemi, Lee Su Teng and Huda Mahmoud

This chapter examines prior studies on various types of knowledge, knowledge workers, and the knowledge economy. One must have a clear grasp of the function of knowledge workers…

Abstract

This chapter examines prior studies on various types of knowledge, knowledge workers, and the knowledge economy. One must have a clear grasp of the function of knowledge workers and human capital in the knowledge economy and how the organisation should manage to gain from knowledge workers and their knowledge to prepare the organisation and economy for the knowledge economy. This chapter will go through many models, drivers, pillars, and requirements for the knowledge economy. The chapter will then finish with the essential aspects of the knowledge economy.

Details

Reshaping the Future: The Phenomenon of Gig Workers and Knowledge-Economy
Type: Book
ISBN: 978-1-83753-350-3

Keywords

Book part
Publication date: 25 May 2023

Sedigheh Moghavvemi, Lee Su Teng and Huda Mahmoud

This chapter will introduce the concept of the gig economy. It begins with a brief discussion of technological changes and their impact on the workforce and labour market…

Abstract

This chapter will introduce the concept of the gig economy. It begins with a brief discussion of technological changes and their impact on the workforce and labour market, demonstrating how the trend shifts towards the gig economy. It then examines the trends that are influencing this transformation and discusses various perspectives and the attractiveness of the gig economy for workers and businesses. This chapter will also discuss the gig economy, platform economy, digital platform, and gig worker categories. It concludes with a brief discussion of some of the opportunities, issues, and challenges associated with the gig economy.

Details

Reshaping the Future: The Phenomenon of Gig Workers and Knowledge-Economy
Type: Book
ISBN: 978-1-83753-350-3

Keywords

Book part
Publication date: 25 May 2023

Sedigheh Moghavvemi, Lee Su Teng and Huda Mahmoud

This chapter describes the workforce trends in developed and developing countries, depicts the changes, and provides a road map for countries seeking to become a hub for…

Abstract

This chapter describes the workforce trends in developed and developing countries, depicts the changes, and provides a road map for countries seeking to become a hub for professional workers. The roadmap outlined the factors that countries should consider in their strategic planning to succeed as suppliers, transforming the country into a knowledge economy and a hub for professional gig workers. As discussed in Chapter 4, professional gig workers are knowledge workers who work and deliver tasks online, and they participate in professional knowledge-based online jobs. How to organise, train, and structure this skilled workforce to maximise economic growth, income, decrease unemployment, prevent outflow, and transform the country into a professional hub is a critical question that requires special attention from the government and industry players.

Details

Reshaping the Future: The Phenomenon of Gig Workers and Knowledge-Economy
Type: Book
ISBN: 978-1-83753-350-3

Keywords

Abstract

Details

Reshaping the Future: The Phenomenon of Gig Workers and Knowledge-Economy
Type: Book
ISBN: 978-1-83753-350-3

Book part
Publication date: 25 May 2023

Sedigheh Moghavvemi, Lee Su Teng and Huda Mahmoud

To manage workers in the gig economy, we must understand the various types of gig workers and how they perform. This chapter focuses on the many types of gig workers and how…

Abstract

To manage workers in the gig economy, we must understand the various types of gig workers and how they perform. This chapter focuses on the many types of gig workers and how professional gig workers overlap with knowledge workers in the knowledge economy. The chapter will next go through the distinctions between the gig economy and the talent economy. This chapter will finish by examining the informal economy and its relationship to the gig economy.

Details

Reshaping the Future: The Phenomenon of Gig Workers and Knowledge-Economy
Type: Book
ISBN: 978-1-83753-350-3

Keywords

Book part
Publication date: 25 May 2023

Sedigheh Moghavvemi, Lee Su Teng and Huda Mahmoud

In the previous chapters, we discussed the gig economy, knowledge economy, and its characteristics of each. The concept of knowledge workers is discussed in detail and their role…

Abstract

In the previous chapters, we discussed the gig economy, knowledge economy, and its characteristics of each. The concept of knowledge workers is discussed in detail and their role in the knowledge economy and in creating knowledge. This chapter will explain how the knowledge economy and gig economy are connected and how the concept of knowledge workers and professional gig workers are connected. We will differentiate skilled gig workers from low-skilled workers and their role in economic development and productivity. Furthermore, we will explain their involvement in the organisation and how they can manage them and utilise their knowledge to increase productivity. The end of this chapter will discuss the platform economy concept and explain the platform economy's aspects in detail. This chapter emphasises how working globally is facilitated by digital transformation and IT infrastructure and how managing the professional workforce will create the opportunity to connect to a variety of job demands, particularly from developed countries.

Details

Reshaping the Future: The Phenomenon of Gig Workers and Knowledge-Economy
Type: Book
ISBN: 978-1-83753-350-3

Keywords

Content available
Book part
Publication date: 25 May 2023

Sedigheh Moghavvemi, Lee Su Teng and Huda Mahmoud

Abstract

Details

Reshaping the Future: The Phenomenon of Gig Workers and Knowledge-Economy
Type: Book
ISBN: 978-1-83753-350-3

Open Access
Article
Publication date: 31 December 2012

Sheng Teng Huang, Emrah Bulut, Okan Duru and Shigeru Yoshida

The national logistics policy report published by Ministry of Land, Infrastructure and Tourism in 2011 proposes to establish international logistics strategy teams in 10 different…

Abstract

The national logistics policy report published by Ministry of Land, Infrastructure and Tourism in 2011 proposes to establish international logistics strategy teams in 10 different regions around Japan to satisfy the increasing demand for advance transportation infrastructure and stay competitive in Asia Pacific. The globalization of world economies creates many opportunities as well as challenges for international logistics companies to gain more business chances in this changing environment. The purpose of this paper is to improve service quality of international logistics companies and explores the quality function deployment in terms of quality evaluation method. The logistics service is particularly characterized by offering a series of transport solution and including other logistics activities. The major customers of the logistics services are the industrial clients. The customer satisfaction is key managerial mission since the competitiveness is a growing issue in this industry. The quality function deployment is one of the unique procedures to expose the requirements of customer and transform them into managerial tasks by cross correlation analysis between requirements and technical measures. The empirical study is performed to investigate service quality of the logistics industry by focusing on a group of leading logistics companies.

Details

Journal of International Logistics and Trade, vol. 10 no. 3
Type: Research Article
ISSN: 1738-2122

Keywords

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