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Book part
Publication date: 15 June 2022

Pasquale Ruggiero, Andrea Mazzillo and Patrizio Monfardini

This chapter describes the audit of local government in Italy. In Italy, as elsewhere, local audit has been affected by the implementation of new public management based…

Abstract

This chapter describes the audit of local government in Italy. In Italy, as elsewhere, local audit has been affected by the implementation of new public management based reforms. There is an increasing trend towards collaboration and cooperation between the audited authority and the auditor. Audit has begun, as in other jurisdictions to widen its remit, so that it focusses on performance as much as financial and compliance issues. This change in role brings with it opportunities for the auditor to help public sector improvement but also challenges – as new skills are required for the new roles that the auditor takes on and audit independence is complicated by the cooperative nature of modern local government audit.

Details

Auditing Practices in Local Governments: An International Comparison
Type: Book
ISBN: 978-1-80117-085-7

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Abstract

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Funding Transport Systems
Type: Book
ISBN: 978-0-08-043071-3

Abstract

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Designing Local e-Government: The Pillars of Organizational Structure
Type: Book
ISBN: 978-1-78973-230-6

Book part
Publication date: 7 May 2019

Hussein Alhashimi

Electronic transactions play a substantial role in many automated transactions in government organizations. The introduction of e-government is key as among other benefits…

Abstract

Electronic transactions play a substantial role in many automated transactions in government organizations. The introduction of e-government is key as among other benefits it will raise the quality and transparency, and reduce the corruption that may occur especially in money. Saudi Arabia is considered one of the G20 countries. These countries seek to maintain the international financial stability, where Saudi Arabia has an economic weight to influence the global economy. Through this chapter, we will understand the various benefits both socially and economically that the government of Saudi Arabia is reaping through the introduction of e-government. It is these impacts that have had a significant influence on the global market regarding economic impacts. To better understand this, we evaluate the various applications that have been included in the e-government to foster these establishments. Among them includes Yesser, Tadawul, Absher and the national contact center. From them, the government is enjoying various benefits that will raise them high the economic scale globally. Also, the author looks at the strategies that have been put in place by that particular government to ensure that e-government is established as planned.

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Politics and Technology in the Post-Truth Era
Type: Book
ISBN: 978-1-78756-984-3

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Book part
Publication date: 22 December 2006

Dennis A. Rondinelli

National governments took responsibility for expanding their economies and providing public services during the 1950s and 1960s for many reasons. In North America and…

Abstract

National governments took responsibility for expanding their economies and providing public services during the 1950s and 1960s for many reasons. In North America and Western Europe the strength of central government bureaucracies grew from their crucial roles in mobilizing resources during World War II and, afterward, they took on expanded responsibilities for economic and social reconstruction. Strong central management in industrialized nations offered convenient models for new governments in developing countries. In the post-colonial period, many newly independent governments in Africa and Asia saw local jurisdictions as colonial institutions or as strongholds of ethnic or religious minorities that could be sources of political opposition. Weakening their powers and concentrating resources and authority in the central government was a crucial instrument for nation building.

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Comparative Public Administration
Type: Book
ISBN: 978-1-84950-453-9

Book part
Publication date: 22 December 2006

Bidhya Bowornwathana

We enter the 21st century with our societies undergoing a radical transformation amidst an atmosphere of optimism that global economic prosperity and peace will prevail…

Abstract

We enter the 21st century with our societies undergoing a radical transformation amidst an atmosphere of optimism that global economic prosperity and peace will prevail. At the same time, there is an increasing awareness of the important role government and public administration play in facilitating economic and social change together with a growing realization of the shortcomings of that role. The general belief holds that the far-reaching socioeconomic, political, and technological changes currently taking place will render 21st bureaucracies obsolete. Thus, transformation of our public bureaucracies becomes imperative to avoid the stigma of obsolescence. Major administrative reform undertaking must be launched in every country, western or eastern alike, “governance” matters more and more these days.

Details

Comparative Public Administration
Type: Book
ISBN: 978-1-84950-453-9

Book part
Publication date: 10 June 2019

Christa Banton

The public relies upon the government for many areas of their lives such as: obtaining a driver’s license, applying for a job, licensing pets, applying for a business…

Abstract

The public relies upon the government for many areas of their lives such as: obtaining a driver’s license, applying for a job, licensing pets, applying for a business license, paying taxes, buying a home, or even applying for college admission. Starting from humble beginnings the invention of the computer system opened pathways for the community to interact with government agencies. In the early years of the computer and internet the federal government was known for their advances and for being at the forefront of technology. However, the same was not true for state and local governments who found themselves left behind the technological race. Somewhere in the early 2000’s even the federal government found themselves behind the private sector as integration and innovation became stagnate within government agencies. The workforce of these agencies did not change into a highly technical workforce until the costs of technology lowered and access and availability were more widely distributed to conduct business (Moon, 2002). Once technology started to trickle down to state and local governments it began to expand to all avenues of public service. In addition, the processes were streamlined for the public. However, issues such as lack of access, lack of computer skills, lack of government trust, and the risk to safety of personal information still hinder technological use at this level.

Details

Advances in the Technology of Managing People: Contemporary Issues in Business
Type: Book
ISBN: 978-1-78973-074-6

Article
Publication date: 10 August 2022

Ahmed Juma Al Sayegh, Syed Zamberi Ahmad, Khadeeja Mohsen AlFaqeeh and Sanjay Kumar Singh

This study aims to investigate factors that influence e-government adoption among public sector departments with the view to determine how such factors may be used to…

Abstract

Purpose

This study aims to investigate factors that influence e-government adoption among public sector departments with the view to determine how such factors may be used to better facilitate e-government adoption across United Arab Emirates (UAE) public sectors. The use of e-government is advocated for the central government in the UAE.

Design/methodology/approach

Using random sampling, a total of 172 participants from ten departments and organisations in Dubai and Sharjah completed the online survey for this pilot study.

Findings

The authors found that performance expectancy and facilitating conditions have positive effects on e-government adoption. Furthermore, this study revealed the factors that encourage more e-government adoption between government organisations in the UAE. This study reveals three facilitating conditions may encourage e-government adoption in UAE public sector organisations when short- and long-term performances have positive effects on e-government usage.

Practical implications

This study provides middle managers clarity on factors that would influence government-to-government (G2G) uptake in more government organisations across the country. For uniformity and consistency, middle managers are now better informed as a result of this study to determine how best to use the six factors to motivate subordinates for more effective G2G.

Originality/value

The scope and results of this study is a contribution to e-government studies because it identifies the factors that positively influence G2G adoption. This scope exceeds the studies by Chan et al. (2021) and Habib et al. (2020) which focuses on the use of e-government for citizens or the public. This study focuses on the use of e-government within the government and between government departments.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 8 August 2022

Ishtiaq Jamil and Akram Hossain

Theoretically, both democ/ratic legitimacy and government capacity are necessary for successful crisis management, like the COVID-19 pandemic. The authors argue that there…

Abstract

Purpose

Theoretically, both democ/ratic legitimacy and government capacity are necessary for successful crisis management, like the COVID-19 pandemic. The authors argue that there are important variations for pandemic management in the developed and democratic world. However, are these equally needed in the developing world where democracy and capacity are present in varying degrees and in some countries with a vast deficit? This article analyzes how legitimacy and capacity affect citizens' satisfaction with the pandemic management in South Asia.

Design/methodology/approach

The study is based on a survey of 3,423 randomly selected respondents from Facebook users in South Asia. The survey data are presented and discussed along with information derived from secondary sources to put the data in the broader context of the South Asian countries. The authors apply ordinary linear regression for statistical analysis.

Findings

The findings suggest that citizens are content with the performance of government institutions in COVID-19 management. They emphasize material well-being, such as relief provisions and financial incentives during the crisis period. They are, however, less concerned about the legitimacy dimension, although democracy in South Asia is flawed with excessive restrictions on public freedom during the pandemic. The contradictory findings may be due to the public orientation towards authoritarian culture and their preference for strongman rule in crisis management.

Practical implications

The governments in South Asia may systematically use army and police forces to manage crises as people are more satisfied with their performance during COVID-19 management.

Originality/value

This is the first time data across South Asia have been collected and analyzed about crisis management.

Details

International Journal of Public Sector Management, vol. 35 no. 6
Type: Research Article
ISSN: 0951-3558

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Article
Publication date: 11 August 2022

Muhammad Anshari and Mahani Hamdan

The implementation of digital twin in e-government services will become the future of public service delivery. It has a great promise for significantly optimizing e…

Abstract

Purpose

The implementation of digital twin in e-government services will become the future of public service delivery. It has a great promise for significantly optimizing e-government service delivery in public services because digital twin can be leveraged to achieve value co-creation, which can be turned for innovation and new knowledge creation. The purpose of this study is to fill a knowledge gap in the domain of e-government with digital twin enabled.

Design/methodology/approach

This study examined the concept of digital twins in the context of e-government for innovation management. This research applied exploratory research discussing a dynamic and interpretive model that examines the main factors to consider when developing digital twins for the Fourth Industrial Revolution’s integration of e-government services. This study begins with a thorough assessment and then evaluates the results to propose a model that would be used as a benchmark for future research. Secondary data was gathered from a variety of previously published primary research sources, including peer-reviewed journals, case studies, periodicals, newspapers and books.

Findings

E-government with digital twin platform will become increasingly integral to business or public value creation and can be managed individually as people and organizations expect much greater value for their well-being that is linked to a number of better outcomes. E-government with digital twin will no longer to be seen as a static web service but the next enabling platform to offer a comprehensive digital advisory for each and every user. The digital twin’s goal is to extract all of a user’s digital activity processes and thoroughly analyze them across all of e-services. When there are crucial issues or problems that need to be alerted to the (physical) user, the digital twin will present options, solutions and recommendations based on the entire gathered data continuum.

Research limitations/implications

This study is conducted to provide a better understanding of the digital twin’s impact on public service delivery in the future. When it comes to e-government, a digital twin is a digital representation of an individual with the ability to integrate e-government services (such as e-citizenship, e-employment, e-participation, e-business, e-commerce, e-health, e-learning, e-regulation, e-entertainment and so on) with nearly real-time data and advanced analytics. Individuals will be able to improve, discover, foresee and make better and faster decisions as a result of the digital twin. The proposed model shows a future scenario for e-government services, in which the key principle of Industrial Revolution 4.0, Cyber Physical Systems, is accommodated by digital twins.

Originality/value

This study provides academics, policymakers and practitioners in the fields of technology, public and/or private service delivery and public policy, with the opportunity to define priorities, processes and outcomes of e-government services and thereby benefit more directly from the findings of the study. This study presents some novel insights into e-government services the use of digital twins to optimize public service delivery.

Details

Journal of Science and Technology Policy Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2053-4620

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