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The purpose of this study is to investigate whether complaint behavior intentions and expectations of service recovery based on the justice theory are different among customers from collectivistic versus individualistic cultures. A secondary purpose is to find which service recovery strategies are appropriate for different culture-based complaint behavior intentions.

A survey was conducted at universities, and the survey population consisted of college students, who are known to be frequent users of fast-food restaurants. A total of 304 usable questionnaires were collected. Confirmatory factor analysis was conducted to verify the validity of the items, Cronbach’s alpha coefficients were used to examine the internal consistency of the factors, and an independent sample t-test was used to analyze differences in complaint behavior intentions and expectations of service recovery efforts in terms of cultural difference.

The results of this study indicated that South Koreans revealed more voice complaint behavior intentions than Americans did. However, there were no significant differences in expectations of service recovery efforts between them. Second, American customers who indicated voice and private complaint behavior intentions expected distributive, procedural and interpersonal justice in complaint-handling procedures. South Korean customers who indicated voice complaint behavior intentions expected distributive and procedural justice, and South Korean customers who indicated private complaint behavior intentions anticipated interactional justice in complaint-handling procedures.

Understanding customers’ complaint behavior intentions and expectations of service recovery based on the justice theory and cultural differences will suggest practical implications to hospitality industry managers for effective service quality management.

Understanding customers’ complaint behavior intentions and expectations of service recovery based on the justice theory and cultural differences will suggest practical implications to hospitality industry managers for effective service quality management.

The purpose of the paper is to test the perceived economic, socio-cultural and environmental impacts on the satisfaction of local residents with the Zanzibar International Film Festival.

Structured questionnaires were administered to 299 local Zanzibaris, to obtain the data necessary for hypotheses testing using Structural Equation Modelling through Smart PLS 3.0.

The findings reveal that locals' perceptions related to economic, cultural, environmental and pride impacts of the festival had greater positive significant effects on the level of satisfaction of local residents compared to image, entertainment and social impacts.

The findings uphold the utility of Social Exchange Theory in explaining local residents' perceptions of the festival. The results contribute to the existing literature on festivals by affirming the multidimensional nature of their social consequences.

Managerially, the results shed light on possible areas to be improved by festival promoters from both the public and private sectors in enhancing the positive perceptions held by local residents as well as improving festivals in the area or similar context.

The study expands the Triple Bottom Line dimensions of sustainability in the festival context by adding pride, entertainment and image perceived value.

Interactions between local people and guests/visitors are the main elements of tourism experience. And local festivals, considered as a significant part of festival tourism, are quite important in this context. Though many studies have been conducted about interaction between local residents and guests tourists, emotional solidarity remains as a concept which has not yet been studied much in tourism literature on local festivals. The aim of this study is to examine emotional solidarity in tourism festival literature and to determine the relationships between perceptions of local people related to social impacts of festivals and emotional solidarity they feel for guests/visitors.

In line with this purpose, a quantitative approach was adopted, and 19th weaving, culture and handicrafts festival held in Buldan was chosen to be studied as it is an important festival for local people dwelling in Buldan, Denizli province located in Aegean Region in Turkey. The study data were obtained through questionnaire method conducted with Buldan residents during the 19th festival (June, 28th–30th, 2019). The sample was determined with random sampling method.

The data were analyzed via factor and regression analyses. As a result of factor analysis, social impacts of the festivals were grouped under 6 factors (under 3 subfactors of social benefits: communal benefits, cultural–educational benefits, social unity benefits; under 3 subfactors of social costs: concerns related to social resources, concerns related to life quality and concerns related to social order).

Local people's perceptions of social impacts of festivals must be determined in order to find their impacts on emotional solidarity, and deficiencies must be remedied. Local governments who organize festivals to invigorate local economies usually try to attract more visitors with the purpose of maximizing economic impacts of festivals, and this is done without placing much importance on the social problems and social change that may arise in the future (Crandall, 1994).

Relationships were determined between emotional solidarity and residents' perceptions towards social and cultural–educational benefits as well as their concerns related to social resources and life quality.

The Internet and World Wide Web offer a rapidly increasing quantity of valuable resources on Asia‐specific information. In view of the vast scope of the Asian countries and the fast proliferation of good sites, this article offers only a sampling of valuable Internet resources as starting points for further exploration. It covers meta sites, Asian search engines, library resource pages, and electronic journals and newspapers. The first part of this paper includes the Internet sites of Asian studies, the second part contains selected East Asian country resources from China, Hong Kong, Japan, Korea and Taiwan, and the third part presents the leading Asian electronic journals and newspapers. Preference was given to comprehensive sites on countries or regions that have been the focus of recent academic study and research. All the sources are in English and some of them contain bilingual or multilingual versions.

The purpose of this paper is to explore the impact that an event such as the Cherry Festival, organized by the municipality of Fundão (Portugal), can have in a rural area.

To obtain a complete picture of the impact of the Cherry Festival on Fundão, the perspectives of the organizers, suppliers, and the local residents are combined. The impact is evaluated through qualitative economic and social impacts and quantitative economic impact. The information is obtained through primary and secondary data with personal interviews and questionnaires.

The results suggest that for these kind of small events, there are economic and social impacts, but the social impacts extend beyond the economic benefits.

The main limitation of this paper is the impossibility of using input‐output tables and multipliers of expenditures in a small area such as the one studied.

The paper shows that even in small events important impacts may occur that justify the investments made on them.

The paper presents a combination of methodologies to measure the impact an event can have in small areas that do not have suitable input‐output tables and multipliers of expenditures.

The purpose of this study is to propose a sustainable festival management model (SFMM) drawing on data from the International Troia Festival, Çanakkale, Turkey.

Three research techniques were used in the study. Survey data examined six motivational dimensions whose importance were tested using the logistic regression analysis. In-depth interviews and observations were analyzed using content analysis. The study sample comprised festival event attendees, members of public and private businesses and NGOs.

The field research indicated that, culture is the main factor, which motivates visitors to attend the festival and also the main theme of the festival that reflects the significant cultural heritage of the city. A SFMM is presented for the International Troia Festival, based on the results of the field research and literature.

The findings of this study solely of SFMM were identified during a Turkish festival.

Future applications of SFMM both for generating development of local or international festivals in a sustainable way and for resolving general or regional environmental challenges on festival management are discussed. The model can be used to ensure the sustainability of the International Troia Festival and similar festivals.

The purpose of this paper is to examine the relationship between the price charged for a guest room in a farmhouse with an educational farm, the farmhouse characteristics and the visitor evaluation of the principal external and internal farmhouse attributes.

A large sample of 10,880 visitor reviews, extrapolated from the websites of 399 Italian farmhouses with an educational farm (FEF), was analyzed. Principal component analysis (PCA) was performed to identify the main latent dimensions of the farmhouses (visitor satisfaction with farmhouse attributes, farmhouse dimensions, visitor frequency, farmhouse services, types of accommodation and altitude) that affect the price charged for a guest room. Subsequently, multivariate regression was applied to measure the impact of these new latent factors on the price.

Overall, the results indicate that the price of a farmhouse with an educational farm – in the context of this niche of the Italian agritourism sector – reflects the visitor evaluation of the farmhouse attributes (especially activities and facilities available in the surrounding countryside), the farmhouse dimensions, the types of accommodation, the number of services on offer and the presence of connectivity (WI-FI). In addition, the results reveal that the price represents an important driver that guides guests in their choice of a farmhouse and that it affects visitor satisfaction with farmhouse attributes.

Because of the sample chosen, the data gathered are limited to one type of organization – Italian FEF. Furthermore, it may be important to investigate in more depth some issues that remain partly unanswered that concern this niche of the Italian agritourism sector.

Thanks to the identification of latent dimensions by PCA and the examination of their impact on the farmhouse price, farmhouse operators can understand a priori the main determinants on which to focus to improve the quality of activities and facilities available in the farmhouse location to better satisfy visitor expectations.

This study provides new and practical insights into the farmhouse experience in Italian municipalities, an area where very limited research has been conducted. Indeed, this is one of the few studies to focus on online reviews to evaluate more than two farmhouse attributes and their impact on pricing.

本文旨在探讨教育农场的农舍房间价格、农舍特性与游客对农舍内外主要属性的评价之间的关系。

本研究从意大利农舍的网站上, 对399教育农场里, 选出10880条访客评论, 对其进行了样本分析。采用主成分分析法确定影响客房价格的农舍主要潜在维度（游客对农舍属性的满意度、农舍规模、游客频率、农舍服务、住宿类型和海拔高度）。之后, 运用多元回归方法来衡量这些新的潜在因素对价格的影响。

总的来说, 结果表明, 在意大利农业旅游大环境下的这一小众市场, 即有教育农场的农舍, 其价格反映了游客对农舍属性（特别是周边乡村可用的活动和设施）、农舍规模、住宿类型的评价, 提供的服务以及网络（WI-FI）的评价。此外, 研究结果还显示, 价格是引导客人选择农舍的一个重要因素, 它影响了游客对农舍的满意度。

由于所选的样本限制, 所收集的数据仅限于一种类型——有教育意义的意大利农舍。此外, 更深入地调查一些与意大利农业旅游业这一小众市场有关的问题是十分必要的, 因为这些问题仍有一部分没有得到解决。

通过主成分分析识别潜在维度并检查其对农舍价格的影响, 农舍经营者可以预先了解需要关注的主要决定因素, 以提高农舍所在地的活动和设施的质量, 从而更好地满足游客的需求期望。

这项研究为意大利市政当局的农舍经验提供了新的和实际的见解, 这一领域的现有研究非常有限。实际上, 这是为数不多的侧重于在线评论的研究, 以评估两个以上的农舍属性对定价的影响。

关键词 有教育农场的农舍；农舍属性；在线评论；价格；访客评价。

El objetivo de este articulo es examinar la relación entre el precio cobrado por una habitación de invitados en una granja con una granja educativa, las características de la granja y la evaluación de los visitantes de los principales atributos externos e internos de la granja.

Se analizó una gran muestra de 10.880 comentarios de visitantes, extrapolados de los sitios web de 399 granjas Italianas con una granja educativa. El análisis del componente principal se realizó para identificar las principales dimensiones latentes de las casas de campo (satisfacción del visitante con los atributos de la casa de campo, dimensiones de la casa de campo, frecuencia de visitantes, servicios de casa de campo, tipos de alojamiento y altitud) que afectan el precio cobrado por una habitación de invitados. Posteriormente, se aplicó la regresión multivariada para medir el impacto de estos nuevos factores latentes en el precio.

En general, los resultados indican que el precio de una granja con una granja educativa, en el contexto de este nicho del sector del agroturismo Italiano, refleja la evaluación de los visitantes de los atributos de la granja (especialmente las actividades e instalaciones disponibles en el campo circundante), la granja dimensiones, los tipos de alojamiento, la cantidad de servicios ofrecidos y la presencia de conectividad (WI-FI). Además, los resultados revelan que el precio representa un factor importante que guía a los huéspedes en su elección de una granja y que afecta la satisfacción del visitante con los atributos de la granja.

Debido a la muestra elegida, los datos recopilados se limitan a un tipo de organización: granjas Italianas con granjas educativas. Además, puede ser importante investigar con mayor profundidad algunos temas que quedan en parte sin respuesta y que conciernen a este nicho del sector del agroturismo Italiano.

Gracias a la identificación de las dimensiones latentes mediante el análisis de componentes principales y el examen de su impacto en el precio de la granja, los operadores de la granja pueden entender a priori los principales determinantes en los que enfocarse para mejorar la calidad de las actividades e instalaciones disponibles en la ubicación de la granja. para satisfacer mejor las expectativas de los visitantes.

Este estudio proporciona información nueva y práctica sobre la experiencia de la granja en los municipios Italianos, un área donde se han realizado investigaciones muy limitadas. De hecho, este es uno de los pocos estudios que se centra en las revisiones en línea para evaluar más de dos atributos de la granja y su impacto en los precios.

Cortijo con granjas educativas, atributos de la granja, revisiones en línea, precio, juicios de visitantes