Explaining the intentions to share and reuse knowledge in the context of IT service operations

Johnny C.F. So (Received his BBA (Hons) in Information Systems from City University of Hong Kong in 2002. He is currently studying for his MPhil in City University of Hong Kong. His research interests include knowledge management and IT management.)
Narasimha Bolloju (Associate professor of Information Systems at the City University of Hong Kong. Dr Bolloju received his PhD in Computer Science from the University of Hyderabad, India. His current research interests are in web services, knowledge management, and object‐oriented systems. He has published articles in Communications of ACM, Decision Support Systems, European Journal of Operational Research, Journal of Database Management, and Journal of Object‐Oriented Programming.)

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 1 December 2005

Abstract

Purpose

Aims to provide an understanding on IS/IT professionals' intentions to share and reuse knowledge in the context of information technology service operations.

Design/methodology/approach

The theory of planned behavior (TPB) is applied for examining IS/IT professionals' intention to share and reuse knowledge. The data were collected from working IS/IT professionals using an online survey, and partial least squares was used for analyzing the data.

Findings

The results from this study indicate that the theory of planned behavior is an adequate model for investigating behavioral intentions of knowledge sharing and reuse in the context of information technology service operations. All direct determinants of intention to share knowledge, except subjective norm regarding information technology service operations knowledge sharing, and intention to reuse knowledge were significant.

Research limitations/implications

This paper is one of the first to attempt to study both knowledge sharing and knowledge reuse under the same context. The relatively small sample size has limited statistical power of the implications drawn.

Practical implications

This paper attempts to highlight the importance of information technology service operations in the IS/IT industry, and study knowledge management in that context. To encourage knowledge sharing, top management is advised that they should focus on building up a positive attitude in their employees, through improving relationships and recognition of their contributions.

Originality/value

This paper is the first attempt to combine both knowledge sharing and knowledge reuse in the same context, and initiates research in the area of information technology service operations. This paper offers help to both practitioners and researchers in understanding in that area.

Keywords

Citation

So, J. and Bolloju, N. (2005), "Explaining the intentions to share and reuse knowledge in the context of IT service operations", Journal of Knowledge Management, Vol. 9 No. 6, pp. 30-41. https://doi.org/10.1108/13673270510629945

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.