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The purpose of this paper is to outline the complex challenges organisations must address in order to respond and recover from disruptive events, and highlight the important perspectives within the growing narrative of resilience, from and operations and strategic management perspective.

Using an approach that involves the critique of relevant and latest literature, this paper looks to identify the challenges in developing resilience at an organisational level.

The outcome of this paper establishes a set of propositions to guide the development of organisational-level resilience as well as future research. These propositions highlight the features of both active and passive resilience, and identify key considerations for organisations.

These propositions highlight the features of both active and passive resilience, and identify key considerations for organisations. Through recognising these propositions, organisations may be better placed to address the impacts of disruptive events.

This paper presents a case study of the response of a pharmaceutical goods manufacturer to an unexpected disruptive event. Following a period of heavy rainfall, a small town within the UK was quickly overwhelmed by localised flash flooding. The sudden rise in ground water overwhelmed local drainage systems and caused flooding in several areas of the town. One of the impacted areas included the manufacturing facilities of a pharmaceutical goods producer. This case study explores the subsequent response of the organisation to the event.

Based on direct interviews and supporting documentation, this case study analyses the organisation's response and recovery activities in the face of escalating impacts. Drawing on identified theory, specific attention is placed on characterising severe events and the challenges of coordinating response activities.

Drawing on the evidence of this case study, this paper highlights the identified features of an effective response within escalating events. Without this response, events such as those experienced by the case study organisation carry the distinct possibility of developing into large scale disruptions. This study highlights the importance of established channels of authority and the ability to identify and contain impacts.

This paper outlines some of the key considerations and operational priorities within response activities. These priorities support the effective identification and resolution of disruptive events and their associated impacts.

Case study research has been applied across numerous fields and provides an established methodology for exploring and understanding various research contexts. This paper aims to aid in developing methodological rigor by investigating the approaches of establishing validity and reliability.

Based on a systematic review of relevant literature, this paper catalogs the use of validity and reliability measures within academic publications between 2008 and 2018. The review analyzes case study research across 15 peer-reviewed journals (total of 1,372 articles) and highlights the application of validity and reliability measures.

The evidence of the systematic literature review suggests that validity measures appear well established and widely reported within case study–based research articles. However, measures and test procedures related to research reliability appear underrepresented within analyzed articles.

As shown by the presented results, there is a need for more significant reporting of the procedures used related to research reliability. Toward this, the features of a robust case study protocol are defined and discussed.

This case study aims to explore the perceptions and attitudes towards risk within a UK local authority and the subsequent effects on decision-making. Through a qualitative analysis of both primary and secondary data, this study advances current understanding of the complex relationships between risk and decision-making. The study concludes by suggesting how local governments may better provide value to constituents.

This research follows a single case study approach. Data were collected through both a focused online survey and semi-structured interviews. Respondents were selected through purposive sampling in order to capture direct insights and understanding of the concepts under consideration. The study focuses on a single local authority within the UK.

Building on extant literature, this case study highlights both the individual and organisational considerations towards risk perception. Following the analysis of collected data, the study highlights the influence of risk aversion and public involvement within decision-making.

By aiming to improve and advance understanding of risk and decision-making in a local authority setting, the relevance of this research may be wider than internal organisational structures. The study provides recommendations for further research towards facilitating the inclusion of the citizen within decision-making processes.

This paper aims to provide a living tribute to the leading autoethnographer, Alec Grant.

Alec provided Jerome with a list of names of people he might approach to write a tribute on his behalf.

The accounts describe the influence that Alec has had both as an educator and as a trusted colleague for the people approached.

While this is a living tribute, it is about one man and could, therefore, be described as a case study. Some people wonder what can be learned from a single case study. Read on and find out.

Alec has carved out a path for himself. In many senses, he chose “The Road Less Travelled”. He has never shied away from challenging “The System” and defending the rights of the marginalized and socially excluded. It is not a road for the faint-hearted.

For systems to change, radical thinkers need to show the way. “Change keeps us safe” (Stuart Bell).

Alec was a well-known and highly respected cognitive behavioural academic practitioner and the author of key textbooks in the field. He then decided to reinvent himself as an autoethnographer. This has brought him into contact with a much more diverse group of people. It has also brought him home to himself.

This paper considers the demand for evidence‐based practice in mental health communication and describes how evidence from studies of health communication, as well as recommendations from educational models, professional bodies and policy directives have been incorporated into our ‘Brief, Ordinary and Effective’ model for communication in nursing. A key challenge in putting evidence to work in health care and bridging the theory‐practice gap concerns the social and organisational context that may not always work to sustain new initiatives. Accordingly, we will describe an attempt to support and consolidate awareness of the role of evidence in health care communication via a Managed Innovation Network and the development of the Brief, Ordinary and Effective model of health care communication. This enables us to align the quest for new knowledge and insights that are practice‐congruent with the kinds of applicability criteria that modern health care providers set out. This has yielded important insights about how research can be embedded in informed practice and how evidence‐based communicative practice can be nurtured and made viable in communication in mental health care.

This study examines the influence of organisational culture on organisational resilience from an organisational life cycle (OLC) perspective.

An online survey questionnaire was used to collect data from 410 middle-level managers in Australian business organisations using Qualtrics, a well-known international data collection organisation.

The findings reveal that the respect for people/teamwork cultural dimension is positively associated with organisational resilience across all OLC stages (i.e. birth, growth, maturity and revival stages). In addition, the outcome-oriented (innovation) culture dimension enhance organisational resilience in the growth and revival (maturity) stages.

The findings contribute to the limited literature by providing empirical evidence on how specific organisational cultural dimensions can enhance organisational resilience across different development stages of organisations (i.e. the birth, growth, maturity and revival stages).

The COVID-19 pandemic disrupted organizations, bringing in unforeseen situations and highlighting the need for organizational leaders to develop a capacity for resilience, i.e. the ability to recuperate, exhibit agility and rebound. Hence, this paper aims to explore leaders’ views on what resilience capabilities are needed to manage themselves, the team and the organization.

This qualitative research study uses an in-depth interview tool and adopts a reflexive thematic analysis. The capabilities approach and resilience theory framework were applied to view resilience capabilities. The sample comprises 19 middle and senior leaders, both men and women, from the information technology Industry in India.

This study unravelled different capabilities to manage individuals, teams and organizations. The three key themes of resilience capabilities observed were as follows: self-leadership capabilities – where leaders focussed on capabilities that developed themselves; people leadership capabilities – which focussed on leading people and the team; and organisation-focussed leadership capabilities – which focussed on the macro level.

The findings of the study benefit organizations, leaders, human resource professionals, talent management strategists and academic leadership scholars to identify, train, conceive and deliver resilience capabilities.

The purpose of this case study is to describe a multi-year text encoding initiative (TEI) project that took place in the McGill University Library, Rare Books and Special Collections.

Early nineteenth century English language chapbooks from the collection were digitized, and the proofed text files were encoded in TEI, following Best Practices for TEI in Libraries (2011).

The project coordinator describes the TEI file structure and customizations for the project to support a distinct subject classification of the chapbooks and the encoding of the woodcut illustrations using the Iconclass classification.

The authors focus on procedures, use of TEI data elements and encoding challenges.

This paper documents the project workflow and provides a possible model for future digital humanities projects.

The graduate students who participated in the TEI encoding learned a new suite of skills involving extensible markup language (XML) file structure and the application of a markup language that requires interpretation.

The McGill Library Chapbook Project Web site, launched in 2013 now provides access to 933 full-text works.