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Article
Publication date: 1 March 1991

Jon Choppin

Suggests that redundancy and cutbacks in training are not appropriate survival techniques during recession. Argues that recession is, in fact, an opportunity to achieve…

2491

Abstract

Suggests that redundancy and cutbacks in training are not appropriate survival techniques during recession. Argues that recession is, in fact, an opportunity to achieve faster, easier cultural change, examine company values and review managerial control to unlock potential within the organisation, maximise wealth‐creating ability and conserve resources.

Details

The TQM Magazine, vol. 3 no. 3
Type: Research Article
ISSN: 0954-478X

Keywords

Article
Publication date: 1 August 1996

Jon Choppin

Examines, in the form of an amusing discussion, a total quality approach to appraisals set during a company expansion. Questions and examines the value of appraisals for…

1409

Abstract

Examines, in the form of an amusing discussion, a total quality approach to appraisals set during a company expansion. Questions and examines the value of appraisals for both staff and management. Through the character of Thomas Quentin Makepeace, argues that the job descriptions proscribe and limit activity rather than create opportunities for development.

Details

Managing Service Quality: An International Journal, vol. 6 no. 4
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 June 1996

Jon Choppin

Recent history has broken down traditional working relationships, robbing individuals of the ownership of their work. Charts how total quality management is reinstating…

364

Abstract

Recent history has broken down traditional working relationships, robbing individuals of the ownership of their work. Charts how total quality management is reinstating this sense of ownership, linking the concepts of teamwork, empowerment and subsidiarity, and providing a secure future for all concerned.

Details

Managing Service Quality: An International Journal, vol. 6 no. 3
Type: Research Article
ISSN: 0960-4529

Keywords

Article
Publication date: 1 August 1997

Jon Choppin

Presents another fictitious conversation by the author’s two heroes ‐ corporate MD Melvyn Dunrong and his quality consultant Thomas Quentin Makepeace ‐ to illustrate…

268

Abstract

Presents another fictitious conversation by the author’s two heroes ‐ corporate MD Melvyn Dunrong and his quality consultant Thomas Quentin Makepeace ‐ to illustrate various points about TQM. In this discussion, the example of an old steam railway locomotive is the catalyst to generating an understanding of how companies must be flexible and adapt to changing environments ‐ and especially customers’ changing expectations of product and service quality

Details

Managing Service Quality: An International Journal, vol. 7 no. 4
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 June 1996

Jon Choppin

Alludes to the often heard phrase ‐ “our people are our greatest asset” ‐ and wonders how many organizations have really captured the full value of their human resource…

1881

Abstract

Alludes to the often heard phrase ‐ “our people are our greatest asset” ‐ and wonders how many organizations have really captured the full value of their human resource (HR). Examines why the HR function has to change from being reactive, to becoming the agent of change. Outlines an example of cascading education throughout the organization to realize this greatest asset.

Details

Management Development Review, vol. 9 no. 3
Type: Research Article
ISSN: 0962-2519

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Article
Publication date: 1 August 1995

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09684879510082193. When citing…

821

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09684879510082193. When citing the article, please cite: Jon Choppin, (1995), “TQM – what isnʼt it?”, Training for Quality, Vol. 3 Iss: 1, pp. 5 - 8.

Details

Management Development Review, vol. 8 no. 4
Type: Research Article
ISSN: 0962-2519

Article
Publication date: 1 June 1994

Jon Choppin

Suggests that TQM has much to offer public services provided that theorganization is considered as a whole. Discusses five points which needto be considered if the ideas…

1139

Abstract

Suggests that TQM has much to offer public services provided that the organization is considered as a whole. Discusses five points which need to be considered if the ideas of industry are to be adopted successfully: customers and goals; organizational structure; culture; resources and earnings; and definition of processes involved. Recommends new service cultures and internal structures.

Details

Management Development Review, vol. 7 no. 3
Type: Research Article
ISSN: 0962-2519

Keywords

Article
Publication date: 1 August 1994

Jon Choppin

The basic ingredients of most total quality initiatives are the customerrelationships. However, the concept of “customer” may not be sufficient toimprove people in…

677

Abstract

The basic ingredients of most total quality initiatives are the customer relationships. However, the concept of “customer” may not be sufficient to improve people in organizations to greater effort. The structure of many organizations is based on control rather than on service. Some organizations are re‐examining their structures to give greater flexibility and place greater emphasis on mutual service.

Details

Managing Service Quality: An International Journal, vol. 4 no. 4
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 June 1994

Jon Choppin

Considers the use of industrial ideas of total quality management (TQM)within a public service environment. Identifies five considerations or“thought filters” necessary to…

4182

Abstract

Considers the use of industrial ideas of total quality management (TQM) within a public service environment. Identifies five considerations or “thought filters” necessary to construct the culture required for a successful total quality initiative within the public service.

Details

Managing Service Quality: An International Journal, vol. 4 no. 3
Type: Research Article
ISSN: 0960-4529

Keywords

Article
Publication date: 1 May 1993

Ian Millar

Asserts that for quality to become part of a company′s natural way of working it needs to be accepted by everyone. Describes how J.I. Case, by utilising its people, has…

Abstract

Asserts that for quality to become part of a company′s natural way of working it needs to be accepted by everyone. Describes how J.I. Case, by utilising its people, has turned itself around and is now focusing on the future. Suggests reasons why the implementation of quality is not always successful. Discusses the company′s approach. Asserts that too often quality is seen as product quality only and the benefits of involving everyone are ignored. Concludes the company will look to the future by utilising people to produce quality products and services, on time at competitive costs/prices.

Details

The TQM Magazine, vol. 5 no. 5
Type: Research Article
ISSN: 0954-478X

Keywords

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