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Total Quality Service

Jon Choppin (Independent Total Quality Management Consultant with a decade of experience in all sectors of industry and the public service. He is author of Quality through People – A Blueprint for Proactive TQM, the Total Quality Series of workbooks covering total quality methods, Total Quality Principles and the UK Quality Award, and several other publications. He appreciates feedback on his articles and may be contacted at Jon Choppi n Consultancy, Freepost, Sible Hedingham, Essex CO9 3BR. Tel/Fax: 0787 461227.)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 June 1994

4186

Abstract

Considers the use of industrial ideas of total quality management (TQM) within a public service environment. Identifies five considerations or “thought filters” necessary to construct the culture required for a successful total quality initiative within the public service.

Keywords

Citation

Choppin, J. (1994), "Total Quality Service", Managing Service Quality: An International Journal, Vol. 4 No. 3, pp. 49-52. https://doi.org/10.1108/09604529410057792

Publisher

:

MCB UP Ltd

Copyright © 1994, MCB UP Limited

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