It′s a Case of Quality

Abstract

Asserts that for quality to become part of a company′s natural way of working it needs to be accepted by everyone. Describes how J.I. Case, by utilising its people, has turned itself around and is now focusing on the future. Suggests reasons why the implementation of quality is not always successful. Discusses the company′s approach. Asserts that too often quality is seen as product quality only and the benefits of involving everyone are ignored. Concludes the company will look to the future by utilising people to produce quality products and services, on time at competitive costs/prices.

Citation

Millar, I. (1993), "It′s a Case of Quality", The TQM Magazine, Vol. 5 No. 5. https://doi.org/10.1108/EUM0000000003100