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This paper aims to identify and discuss selected reasons for social media disengagement (SMD). Drawing upon two-factor theory, it is argued that the determinants of consumer disengagement may be different from those that enable consumer engagement. Accordingly, extrinsic factors of social media experiences (SMEs), subjective norms (SN), perceived anonymity (PA) and perceived credibility (PC) trigger previously engaged consumers to terminate their interactions with the brand on social media.

A quantitative survey targeting young members from one of the largest social media communities in Vietnam was used in 2018. A total of 387 completed questionnaires were used for data analysis using covariance-based structural equation modeling.

Results reveal that PC is the main driver of SMD. Moreover, PA, SME and SN are indirectly related to SMD via PC.

The study provides some strategic recommendations for brand managers to re-design user interaction with social media brand pages to improve consumer retention and minimize consumer disengagement.

While consumer engagement with social media has received much attention from practitioners and academics, a research gap exists around the “dark side” of consumer engagement in which consumers can disengage from their relationship with brand on social media. This disengagement can lead ultimately to the termination of the relationship between the consumer and the brand. This research contributes to marketing literature by providing empirical evidence for relevant constructs driving consumer disengagement from the brand’s social media pages.

The purpose of this paper is to identify opportunities and challenges for small- to medium-sized pre-owned fashion enterprises (SMEs) in Vietnam. While recent studies have identified the growth of pre-owned fashion in developed economies, pre-owned clothing remains negatively associated by some consumers with overseas charity donations of second-hand clothes to Vietnam, following the economic upheaval of the 1980s.

Qualitative data were collected via semi-structured in-depth interviews with founders and/or owners of pre-owned fashion SMEs (n = 5, aged 25–40 years) with physical stores located in Ho Chi Minh City alongside online retail platforms. All interviewees are significant industry and consumer influencers.

Younger Vietnamese consumers are motivated by (1) pre-owned fashion's value for money compared to buying new western branded luxury items and (2) the ability of pre-owned and vintage fashion to allow the wearer to create a unique personal style. While Vietnamese consumers and retailers associate “sustainable fashion” with various, often unrelated concepts, the impact of global and local discourse around sustainable fashion in the last five years has generally supported wider interest in pre-owned fashion.

This study contributes to the relatively modest pool of English-language research on the fashion and textiles industry in Vietnam, a global fast-fashion manufacturing hub. The findings advance understanding of how pre-owned fashion is growing as a high-end niche market despite significant supply chain restrictions as well as a lingering perception of pre-owned fashion as charitable donations.

The purpose of this paper is to review the literature on information and communication technologies (ICTs), development and trust and to introduce papers in the special issue: “Trust and information and communication technologies for development”.

The paper reviews the literature on trust, broadly, and then, specifically, focuses on linkages to ICTs, and human development.

Trust is a broadly defined, yet relatively understudied concept in the context of ICTs and development (ICTD). The paper finds that there are many definitions of trust and ways it is constituted in the context of ICTD. It highlights the opportunity to contribute to the literature and this burgeoning field through research on trust in ICT‐mediated services or systems, trust in information and trust in institutions that are often key providers of these services.

The paper holds value to both academics and practitioners working in the field of ICTD by outlining the key programmatic areas in which research on this topic can be applied.

The purpose of this paper is to increase understanding of moral conflicts in information systems development by studying student perceptions in an information systems (IS) project course implemented in close collaboration with information technology firms.

The paper is based on an empirical case study. Students' perceptions of moral conflicts were gathered through diaries, drawings, and questionnaires; and the analysis was inspired by phenomenography.

The analysis reveals six types of moral conflicts. Students face conflicts related to their work tasks and to human and outside parties, and inherent in them is an inclination to moral failure in terms of doing something they perceive to be morally wrong, and also the desire for moral success in resolving the conflicts as well as possible. Students practicing the project manager's job confronted the most difficult moral conflicts.

The just IS student project community is suggested as a way of integrating ethics into IS education, and extending the research on moral conflicts to the business context is recommended.

The paper offers two contributions. First, it develops the research on IS and project‐based learning (PjBL) from a moral perspective and second, it facilitates ethics integration into IS education in the PjBL context.

This paper aims to determine how trust and perceptions shape uses of information and communication technologies (ICTs) in public access venues (libraries, telecentres, and cybercafés) in 25 developing countries around the world.

As part of a global study conducted by the Technology & Social Change Group at the University of Washington, local research teams conducted surveys, site visits, and interviews of over 25,000 respondents in different types of public access venues in the selected countries, using a shared research design and analytical framework.

The use of public access venues is shaped by the following trust factors: safety concerns, relevance of the information, reputation of the institution, and users' perceptions of how “cool” these venues are. While libraries tend to be trusted as most reputable, telecentres tend to be trusted as most relevant to meet local needs, and cybercafés tend to be perceived as most “cool”.

The paper is limited by its descriptive and not predictive nature, and is not based on a statistically representative sample of the population.

The insight presented in this paper can help inform policy decisions about public access initiatives, and inform future research to better understand the causes and consequences of trust in public access ICT. Understanding these perceptions helps gain a more nuanced understanding of the way services are provided in venues that offer public access to ICT.

This paper is novel as it covers public access to ICT in 25 developing countries across different types of venues, using a shared design and methodological approach. A study of this magnitude has never been done before. The findings provide valuable insight into understanding how people trust different types of public access ICT venues.

Most theory and empirical research on the impact of e‐government on citizens' trust in government remains at the macro‐level and misses out on the complexities of the interaction between e‐services and citizens' trust in government. The purpose of this paper is to provide a deeper understanding of this complexity.

The research strategy is a comparative case study of two e‐services in Chile: a tax administration and an e‐procurement system. Data were collected from a variety of users (citizens and business owners) and public sector employees in the Araucania Region in Chile.

Within e‐services, the most easily perceived and influential trustworthiness cues are those outcomes that directly impact the citizen. These cues shape citizens' resultant interpretations of and trust in the public sector agency. Furthermore, the direction of this influence is mediated by individuals' particular circumstances and value positions. Key to understanding the process of building and destroying trust is the identification of the value conflicts that can emerge from e‐service implementations and how they align with citizens' values.

The research conclusions are potentially an artefact of the financial nature of the e‐service transactions and the cultural uniqueness of Chileans.

The paper presents an original integrated conception of trust and institutional trust as well as a comparative analysis of citizens' perceptions and interpretations of “successful” e‐services.

Although communal forms of leadership are being called for to provide contemporary organizations with more responsive leadership platforms, the paper can find no compelling description as to how such leadership might develop in a world of hierarchy. The purpose of this paper is to fill this void.

Attempting to comprehend the sharing of leadership will require contemplation of unconventional approaches in opposition to the dominant logic associated with conventional organizational leadership. One current example of such unorthodox deliberation is the emerging awareness of the Grateful Dead's influence on business management and leadership. Accordingly, the paper examined and interpreted the experiences and expressed beliefs of Jerry Garcia of the Grateful Dead to offer a conceptualization of how shared leadership could emerge in traditional organizational settings.

The analysis indicates that Jerry Garcia exhibited aspects of transformational leadership, servant leadership, and authentic leadership that allowed him to influence the environment needed for the emergence of shared leadership.

As a single case study, the primary limitation is one of generalizability. The paper accepts the trade-off, however, due to the significant conceptual insights available with a case methodology.

Without greater understanding of how shared leadership might unfold practitioners will assume the construct of shared leadership is laudable but naïve. The paper must begin developing plausible conceptualizations if the notion of sharing leadership is to be taken more seriously in organizations.

The paper offers a counterintuitive, counterculture conceptualization of how shared leadership could emerge and flourish in traditional hierarchical settings.

This article offers a conception of the learning organization. From this model, we discuss ways in which organizational development can now be used to create learning organizations and ways in which organizational development theory and practice might change to create learning organizations. We consider three ways OD may contribute to the learning organization: supportive systems of interaction, guiding values, and a sense of structural alternatives. We look at contributions learning organizations make to OD, in terms of changing conceptions of dialogue, system diagnosis focused on learning, intervention focused on long term empowerment, and measurement at the macro system level.

The purpose of this paper is to analyze the extant human resource development (HRD) definition research literature and theorizes a new definition of HRD.

The authors adopted keyword and content analyses to examine selected 32 HRD definitions in relation to different organizational and sociopolitical contexts base on theory development criteria and methodology for definition research.

From a theoretical perspective, the extant definitions were mostly empirical descriptions of HRD practice with conceptualization being absent. From a context perspective, the definitions were based on HRD phenomena indigenous to the western world, especially the USA and Western Europe. They can hardly explain HRD phenomena in a non-western context. The glaring gaps lead to theorizing a new definition by focusing on the hard core of HRD in defining and criterial attributes. The defining attribute of HRD is its host-system-dependence, and the criterial attributes are its shaping and skilling mechanisms.

This study unveils that HRD is a means to support the ends defined by the corresponding host system, and not an end in itself. This definition is applicable to different sociopolitical, cultural, and organizational contexts. It provides clear criteria and boundaries to gauge the relevance of HRD research and shows the unique identity of HRD, thus offering new directions to expand the landscape of HRD research.

The new definition can help human resources practitioners better understand the role and mechanism of HRD that the worldwide practitioners can resonate in various sociocultural and political contexts. Communicating the definition and goals of HRD will enhance internal clients’ understanding and appreciation of the value of HRD.

This study fills important research gaps in HRD definition research. It is the first HRD definition derived through a rigorous theory development process. The new definition connects the HRD research niche to the general human resource literature and lead to new HRD research.