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The purpose of this paper is to critically evaluate the state of the art of applications of organisational systematics and manufacturing cladistics in terms of strengths and weaknesses and introduce new generic cladistic and hierarchical classifications of discrete manufacturing systems. These classifications are the basis for a practical web-based expert system and diagnostic benchmarking tool.

There were two stages for the research methods, with eight re-iterative steps: one for theory building, using secondary and observational data, producing conceptual classifications; the second stage for theory testing and theory development, using quantitative data from 153 companies and 510 manufacturing systems, producing the final factual cladogram. Evolutionary relationships between 53 candidate manufacturing systems, using 13 characters with 84 states, are hypothesised and presented diagrammatically. The manufacturing systems are also organised in a hierarchical classification with 13 genera, 6 families and 3 orders under one class of discrete manufacturing.

This work addressed several weaknesses of current manufacturing cladistic classifications which include the lack of an explicit out-group comparison, limited conceptual cladogram development, limited use of characters and that previous classifications are specific to sectors. In order to correct these limitations, the paper first expands on previous work by producing a more generic manufacturing system classification. Second, it describes a novel web-based expert system for the practical application of the discrete manufacturing system.

The classifications form the basis for a practical web-based expert system and diagnostic benchmarking tool, but also have a novel use in an educational context as it simplifies and relationally organises extant manufacturing system knowledge.

The research employed a novel re-iterative methodology for both theory building, using observational data, producing the conceptual classification, and through theory testing developing the final factual cladogram that forms the basis for the practical web-based expert system and diagnostic tool.

The purpose of this paper is to consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide a platform that directs future research.

This paper addresses three objectives: it comprehensively examines organizational change management literature for selection of a theoretical framework; it classifies extant studies within the framework through a systemic literature review; and it analyses 232 selected papers and proposes a research agenda.

Analysis suggests increasing global awareness of the importance of services to manufacturers. However, some topics, especially related to servitization transformation, remain undeveloped.

Although the authors tried to include all publications relevant to servitization, some might not have been captured. Evaluation and interpretation relied on the research team and subsequent research workshops.

One of the most significant challenges for practitioners of servitization is how to transform a manufacturing organization to exploit the opportunity. This paper consolidates literature regarding servitization, identifying progress concerning key research topics and contributing a platform for future research. The goal is to inform research to result eventually in a roadmap for practitioners seeking to servitize.

Although extant reviews of servitization identify themes that are examined well, they struggle to identify unanswered questions. This paper addresses this gap by focusing on servitization as a process of organizational change.

One of the major challenges facing the higher education system in Namibia is to develop an equitable system where access to higher education goes alongside equity without negatively affecting quality and one that is regionally and ethnically representative. The process of developing such a system cannot be described as a once off achievement. Namibia’s historical past combined with the country’s ethnic make-up as well as its socio-economic standing makes access with equity a complex problem. Several sources show that this challenge is not typical to Namibia alone. Although strides have been made in terms of opening up the higher education sector to marginalised communities and to previously disadvantaged people, the higher education system of Namibia is not yet accessible to all. This chapter presents the development of higher education in Namibia, its achievements and challenges. It argues that the way access and participation manifests itself in Namibia’s higher education is elitist, and that massiffication at graduate and postgraduate level is yet to occur. Finally, the chapter drawing on rich literature suggests policy options for Namibia.

Purpose – This chapter discusses youth participation in a Social Justice Literacy Workshop (SJLW). Participants were predominantly Black youth residing in an urban community with a rich history and important community resources such as libraries and churches. The SJLW used a variety of print texts, videos, artwork, documents, and other texts to explore the topic of police brutality and other justice-related topics.

Design/Methodology/Approach – This chapter uses the gradual release of responsibility (GRR) model as a lens to revisit the SJLW as designed and implemented by the first author Tiffany Nyachae. Nyachae designed and implemented the SJLW as space to inspire students to engage in critical thinking and analysis of authentic texts, and to use these textual interactions as an impetus for activism in their community. With the help of her co-authors, Nyachae reflects on the SJLW through a GRR lens to describe how students were scaffolded and supported as they moved toward activism.

Findings – Students brought their own understandings of police brutality and awareness of activism to the SJLW. These prior understandings were shaped both by their own lived experiences but also by their awareness of and interaction with social media. During the SJLW, youth read and discussed the novels All American Boys by Jason Reynolds and Brendan Kiely (2015) and Hush by Jacqueline Woodson (2002). The youth engaged in activities and discussions about how prevalent issues in each novel connected to larger social and political concerns. Students discussed the current events, engaged in reflective writing, read short pieces, and analyzed documents and videos. The SJLW was successful in such a way that all students felt comfortable voicing their opinions, even when opinions differed from their peers. Students demonstrated critical thinking about issues related to justice. All students completed an action plan to address injustice in their community. While applying the GRR to this context and reflecting, first author Nyachae began to consider the other scaffolds for youth that could have been included, particularly one youth, JaQuan, who was skeptical about what his community had done to support him. Nyachae revisits the SJLW to consider how the GRR helped to reveal the need for additional scaffolding that JaQuan or other youth may have needed from leaders in the SJLW. A literature review also revealed that very few literacy practices have brought together the GRR and social justice teaching or learning.

Research Limitations/Implications – This chapter demonstrates that the GRR framework can be effectively applied to a justice-centered teaching and learning context as a reflective tool. Since very little research exists on using the GRR framework with justice-centered teaching, there is a need for additional research in this area as the GRR model offers many affordances for researchers and teachers. There is also a need for literacy researchers to consider elements of justice even when applying the GRR framework to any classroom or out-of-school context with children and youth.

Practical Implications – The GRR can be a useful tool for reflecting the practices of literacy and justice-centered teaching. Just as the GRR can be a useful framework to help teachers think about teaching reading comprehension, it can be an effective tool to help teachers think about supporting students to grow from awareness to activism in justice-centered teaching and learning.

Originality/Value of Paper – This chapter is one of only a handful of published works that brings together a social justice perspective with the GRR.

The purpose of this paper is to investigate how the effects of 8Ps of services marketing affect students’ selection of self-financing sub-degree programmes in Hong Kong. The factors that affect students’ selection of self-financing sub-degree programmes have not been studied in higher education market of Hong Kong. This research is to fill the gap by examining the effects of 8Ps (“Product Elements”, “Price and Other User Outlays”, “Place and Time”, “Promotion and Education”, “People”, “Process”, “Physical Environment” and “Productivity and Quality”) on self-financing sub-degree programmes in Hong Kong.

The research taken was a quantitative survey of students at Community College at Lingnan University in Hong Kong.

The results reveal that “Productivity and Quality” is the most important element of 8Ps of services marketing. Accreditation of programmes seeking recognition in Hong Kong and overseas can increase student enrolment. “Promotion and Education” element is the least important element of 8Ps of services marketing. Self-financed higher education institutions should develop strategies to build relationships with the secondary school teachers and counsellors rather than invest money on advertising.

The data were collected from a particular community college in Hong Kong only.

Management can increase student recruitment by allocating minimum amount of limited resources to recruit maximum number of students.

This research adds knowledge to the marketing of higher education in Hong Kong. The management of self-financing sub-degree programmes can use the findings of this research as a reference to develop their marketing strategies.

FIRST, one or two naive questions. For example, “What is this public library?” or “What is it for?”. They are questions one could imagine a being from another planet might ask. When one has been associated with something over a long period of time it is both difficult and, useful to consider it from a fresh and detached point of view.

As competition increases in the education industry, public and private schools increasingly view students as consumers and market their institutions. This paper investigates the Internet’s role in communicating educational opportunities from two perspectives: students’ Internet use to facilitate information search and decision making; and educational institutions’ e‐business adoption and implementation. Two surveys of international students and face‐to‐face interviews with marketing executives from nine Australian institutions explored the Internet’s role in marketing international education. Academically, this paper reviews how Rogers’ diffusion of innovations explains individual and organizational adoption of the Internet, and proposes future research areas. Based on this exploratory research, educational institutions gain insights of online customer service and e‐business strategies for successfully recruiting students. The results show that prospective overseas students do indeed use the Internet. Institutions should immediately establish procedures for answering e‐mail and review changing their Web sites to appeal to overseas students.

International students' HE decision making is a high stakes process. There is an insufficient evidence base that would aid university level strategic planning in areas of recruitment from the African continent and in supporting its students to maximise the benefits from a UK HE experience. This paper aims to explore the decision making and experience of African students in UK HE and provides hypothesis for re‐conceptualising these processes.

The research was exploratory and part of a bigger project on international students' experience of UK HE. It employed focus group interviews with 28 students studying in two universities in the South of England together with semi structured discussion with staff in those institutions with a specific remit for recruiting from Africa.

A six element model of decision making was developed from the data which identifies a range of push and pull factors operating within constraints of fears and anxieties about studying in UK HE. The data suggest that African students come to study in England on the promise of getting a truly international HE experience. Questions are however raised about whether this promise is delivered in full.

The sample size and use of focus groups as a single data gathering strategy does not allow broad generalisation of findings. However, the evidence obtained enabled the generation of useful hypothesis to stimulate further research in this area. The research identifies implications for strategic decisions for recruitment, student support and curriculum and for future research in this area.

This is an area with patchy research and the research reported here provides a good basis for developing a broader research agenda in Africa to support decision making on a wider scale.

Many years ago, the amazing literary giant and social critic James Baldwin was never more profound when he noted that “Color is not a human or a personal reality in America, it is a political reality” (Baldwin, 1963, p. 139). If we ever had any doubts about the currency of Baldwin's commentary, we have only to remember the remarks by Senator Trent Lott (R-Mississippi) and his subsequent resignation as Senate Majority leader, in the U.S. Congress. Lott was under criticism for his remarks at a party celebrating the 100th birthday of Senator Strom Thurmond (R-South Carolina), who ran unsuccessfully for president in 1948 on a segregationist platform. At the birthday celebration, Lott said the nation would have been better off had Thurmond won that election. The damages in Senator Lott's comments are not simply that they are offensive as a characterization of our national past. The damage is that his words imply an intention or acceptance of racial segregation as the continuing reality of America's future. Lott's remarks are but reflective of the Southern Manifesto or the Nixonian strategy, often called the ‘bubba factor.’ The strategy was to reclaim the south by appealing to the fears of southern white men. This blatant Confederate viewpoint was furthered and joined by conservative scholars and activists who developed the counterattack programs to dismantle the civil rights agenda and social programs, aimed at equalizing educational opportunity. The code word was “reverse discrimination.”

Almost all historical accounts of psychological work related to the self-concept begin with the pioneering work of William James (e.g., Harter, 1996; Pajares & Schunk, 2002, 2005; Roeser et al., 2006). James' distinction between the self as knower and agent (the I-self) and the self as known and object (the Me-self), in the famous Chap. 10, on self-consciousness, in his Principles of Psychology (1890), undoubtedly informs much subsequent work on the self-concept (a term that James never used himself). In particular, the general idea that the self is made up of different constituents (e.g., the Me-self contains material, social, and spiritual selves) arranged hierarchically is still very much a basic structural assumption in many contemporary theories of the self-concept, just as James' assumption that the I-self can create and monitor a variety of Me-selves anchors much self-concept methodology and process theorizing. With respect to the general aims of self-concept research, James' framing of self-esteem (a term he did use) also has been extremely influential on subsequent generations of both self-esteem and self-concept researchers. For James, self-esteem is a feeling that “depends entirely on what we back ourselves to be and do” (James, 1981, p. 310), a feeling that depends on the success with which we achieve those things we set out to achieve.²