The purpose of this paper is to consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide a platform that directs future research.
This paper addresses three objectives: it comprehensively examines organizational change management literature for selection of a theoretical framework; it classifies extant studies within the framework through a systemic literature review; and it analyses 232 selected papers and proposes a research agenda.
Analysis suggests increasing global awareness of the importance of services to manufacturers. However, some topics, especially related to servitization transformation, remain undeveloped.
Although the authors tried to include all publications relevant to servitization, some might not have been captured. Evaluation and interpretation relied on the research team and subsequent research workshops.
One of the most significant challenges for practitioners of servitization is how to transform a manufacturing organization to exploit the opportunity. This paper consolidates literature regarding servitization, identifying progress concerning key research topics and contributing a platform for future research. The goal is to inform research to result eventually in a roadmap for practitioners seeking to servitize.
Although extant reviews of servitization identify themes that are examined well, they struggle to identify unanswered questions. This paper addresses this gap by focusing on servitization as a process of organizational change.
This work was supported by EPSRC Grants Ref EP/K014064/1, EP/K014072/1, EP/K014080/1 “Transforming the adoption of Product-Service Systems through innovations in applied gaming technology”; a joint project with Aston Business School, and the Advanced Manufacturing Research Centre, University of Sheffield.
Baines, T., Ziaee Bigdeli, A., Bustinza, O.F., Shi, V.G., Baldwin, J. and Ridgway, K. (2017), "Servitization: revisiting the state-of-the-art and research priorities", International Journal of Operations & Production Management, Vol. 37 No. 2, pp. 256-278. https://doi.org/10.1108/IJOPM-06-2015-0312
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