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Article
Publication date: 31 October 2018

Reza Shayestehfar and Bita Yazdani

The purpose of this paper is to compare the perceptions of Bank Saderat Iran’s (BSI) customers in Isfahan and Dubai to find the probable differences in BSI service quality…

Abstract

Purpose

The purpose of this paper is to compare the perceptions of Bank Saderat Iran’s (BSI) customers in Isfahan and Dubai to find the probable differences in BSI service quality in these cities.

Design/methodology/approach

The required data were collected by adapted Bank Service Quality (BSQ) questionnaire from two samples of BSI customers (300 in Isfahan and 100 in Dubai). In this research, BSQ was measured by seven dimensions, including Bahia and Nantel (2000) BSQ dimensions, and globalization of bank services as the added dimension. The factor analysis was used to analyze the data, independent-samples t-test for comparing the means and Friedman test for ranking of the BSQ dimensions and items.

Findings

The results of this research revealed a relative satisfaction of customers with BSI service quality in both cities; however, the respondents in Dubai perceived a higher service quality. The most important dimensions were access and effectiveness and assurance in Isfahan and reliability and tangibles in Dubai. In addition, although these cities are located in developing countries, the respondents’ perceptions were similar to those in developed countries.

Practical implications

It is proposed that BSI managers should eliminate the barriers to prompt service provision, review service charges, integrate decision-making systems, decrease the bureaucratic factors and provide training programs to increase the personnel’s’ interactive skills in Isfahan.

Originality/value

A few studies have been conducted in the field of BSQ in Iran banking industry, and none has measured BSQ using a cross-country and cross-cultural method. No research has been conducted on BSI service quality in Isfahan and Dubai, and this is the first research in both cities. Furthermore, it is one of the few times that a specific tool is used for measuring BSQ in Iran banking industry.

Details

The TQM Journal, vol. 31 no. 1
Type: Research Article
ISSN: 1754-2731

Keywords

Article
Publication date: 10 August 2020

Zeinab Alizadeh, Hamidreza Roohafza, Awat Feizi and Nizal Sarrafzadegan

This study aimed to examine the association of shift work with depression and anxiety in a large sample of formal and contractual employees of a mill steel company, Isfahan, Iran.

Abstract

Purpose

This study aimed to examine the association of shift work with depression and anxiety in a large sample of formal and contractual employees of a mill steel company, Isfahan, Iran.

Design/methodology/approach

This cross-sectional study was performed in 2014 among 3,060 formal and contractual employees of a mill steel company Isfahan, Iran, randomly selected from 16,000 people. Data gathering was done by some validated Iranian version of self-administered questionnaires including, International Physical Activity – Short Form, Effort–Reward Imbalance, Hospital Anxiety and Depression Scale. Logistic regression was used as the main statistical method.

Findings

The results showed individuals in the rotating shift compared with day shift had a higher risk of depression (OR: 1.43; 95% CI: 1.12–1.84). Whereas after adjustment for various confounders, this relationship was not significant (OR: 1.19; 95% CI: 0.81–1.76). Anxiety was not associated with shift work, both in crude and adjusted models (OR: 1.08; 95% CI: 0.81–1.44) and (OR: 0.90; 95% CI: 0.67–1.19), respectively.

Research limitations/implications

Owing to the cross-sectional design of this study, cause–effect relationships could not be inferred from our findings. All the data used in the present analysis were collected by self-administered questionnaires.

Practical implications

Although our findings did not show significant association between shift work and mental health, further studies are suggested for obtaining informative data worldwide in this regard among workforce particularly among industrial employees.

Originality/value

Few studies have addressed the effects of shift work on mental health among industrial employees worldwide, and there is no study in developing countries.

Details

Journal of Public Mental Health, vol. 19 no. 4
Type: Research Article
ISSN: 1746-5729

Keywords

Article
Publication date: 19 October 2018

Elham Lafzi Ghazi and Miguel Goede

The purpose of this paper is to contribute critically to understanding the structure of creative industries in Isfahan.

Abstract

Purpose

The purpose of this paper is to contribute critically to understanding the structure of creative industries in Isfahan.

Design/methodology/approach

The authors first gather needed information about the case study and then analyze the data according to three measures of gross value added, employment and the dynamics of business for each sector of creative industries.

Findings

Results indicate that creative industries are medium-sized domestic enterprises which are comparatively weak in productivity in some sectors.

Originality/value

This paper illustrates the model of creative industries assessment for Isfahan city and, finally, provides a good understanding of the concept of the creative industries as a key element of the creative city.

Details

International Journal of Social Economics, vol. 46 no. 2
Type: Research Article
ISSN: 0306-8293

Keywords

Article
Publication date: 28 May 2021

Fatemeh Nouri, Fahimeh Haghighatdoost, Noushin Mohammadifard, Marjan Mansourian, Masoumeh Sadeghi, Hamidreza Roohafza, Azam Khani and Nizal Sarrafzadegan

The associations between legume consumption and cardiovascular events (CVEs) have extensively been studied. However, there are few studies that considered longitudinal…

Abstract

Purpose

The associations between legume consumption and cardiovascular events (CVEs) have extensively been studied. However, there are few studies that considered longitudinal association between legume consumption (with repeated measurements across time) and CVEs in low-income countries where legume consumption is lower than the Western countries. The authors aimed to investigate the long-term longitudinal relationship between soybean, non-soybean and overall legume consumption and CVEs using repeated measures of legumes and time-varying confounders in a cohort study of the general population.

Design/methodology/approach

The current study was performed within the framework of the Isfahan cohort study among 5,432 healthy participants. The participants were followed-up for fatal and non-fatal myocardial infarction, unstable angina, fatal and non-fatal stroke and sudden cardiac death for 13 years. Dietary intake was evaluated using a validated food frequency questionnaire in 2001, 2007 and 2013. The hazard ratios (HRs) and 95% confidence intervals (CI) for CVEs between categories of soybean, non-soybean and overall legumes intake were examined using marginal Cox's regression analysis.

Findings

Long-term consumptions of overall legumes more than three times per week and non-soybean three times or more per week compared with those who had less than once a week were associated with 19.5% (HR = 0.805, 95% CI: 0.650,0.998; p < 0.048) and a 18.5% (HR = 0.815, 95% CI: 0.673, 0.988; p < 0.037) lower risk of CVEs in the general population, respectively. However, our findings revealed no significant reduction in CVEs following a higher intake of soybeans.

Originality/value

In the long run, even modest consumption of legumes, but not soybeans alone, can be effective to reduce CVEs risk in a low-income population. Further studies are warranted to confirm our results in other populations, examine the associations by the type of cardiovascular events and determine any possible threshold effects in this regard.

Details

British Food Journal, vol. 123 no. 8
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 12 December 2018

Shokoofeh Talebi, Zamzam Paknahad, Mohammad Hashemi and Akbar Hasanzadeh

Coronary artery disease (CAD) is developed by an insufficient supply of oxygen-rich blood to the myocardium. Recent studies have shown that increased oxidative stress has…

Abstract

Purpose

Coronary artery disease (CAD) is developed by an insufficient supply of oxygen-rich blood to the myocardium. Recent studies have shown that increased oxidative stress has implicated in the pathogenesis of coronary atherosclerosis. Anxiety and CAD have a mutual relationship, as the effect of long-lasting anxiety on atherosclerosis and CAD is well known. The purpose of this study is to investigate the relationship between dietary / serum total antioxidant capacity and CAD.

Design/methodology/approach

A total of 160 male patients were enrolled in this cross-sectional study. Diagnosis and analysis of angiograms were performed visually by a cardiologist. The subjects were categorized into CAD− (coronary artery obstruction <75 per cent) and CAD+ (coronary artery obstruction ≥ 75 per cent) groups. Anthropometric indices, blood pressure, blood sugar and lipid profile and physical activity (PA) were assessed. Information about anxiety was obtained by Spielberger questionnaire. Dietary total antioxidant capacity (TAC) was obtained by using a semi-quantitative food frequency questionnaire and an oxygen radical absorbance capacity of selected foods.

Findings

Mean of dietary TAC was significantly lower in CAD+ than CAD− group (P < 0.001). However, there was not any significant differences about serum TAC (P = 0.28). The mean of body mass index (BMI) (P = 0.04) and triglyceride (TG) level (P = 0.03) and the frequency of smoking (P = 0.03) were significantly higher in the CAD+ than the CAD− group. There was no significant relationship between CAD with apparent (P = 0.33) and hidden anxiety level (P = 0.16). Confounding factors such as smoking and medications were adjusted.

Research limitations/implications

This study had certain limitations. Being a single center cross-sectional design does not permit analysis of causal relationships; the sample size was geographically limited. The authors could not exclude the medication of patients, which could affect the total antioxidant capacity levels. Measurement error in self-reported dietary consumption may results misclassification of exposure.

Practical implications

A diet high in total antioxidant capacity is inversely associated with CAD. Serum TAC does not vary between men with and without CAD when confounders including age, BMI, TG, smoking, SBP, DBP, energy intake, PA, HDL-C, LDL-C, T-C, FBS, family history of CAD, education and anxiety are taken into consideration.

Social implications

High consumption of vegetables and fruits may play a major role in the prevention of CAD.

Originality/value

The study was approved by the ethics committee of Isfahan University of Medical Sciences (No:394888).

Details

Nutrition & Food Science, vol. 49 no. 4
Type: Research Article
ISSN: 0034-6659

Keywords

Article
Publication date: 23 March 2012

Mohamad Reza Jalilvand and Neda Samiei

Word of mouth (WOM) is becoming recognized as an important form of promotion and an important source of information influencing consumer's attitudes and purchase behavior…

2207

Abstract

Purpose

Word of mouth (WOM) is becoming recognized as an important form of promotion and an important source of information influencing consumer's attitudes and purchase behavior. WOM is especially important in the tourism industry, whose intangible products are difficult to evaluate prior to their consumption. The purpose of this paper is to survey the effect of WOM on tourists' decision for travelling to an Islamic destination.

Design/methodology/approach

Data were collected through a field research among 224 inbound tourists who have visited Isfahan as an Islamic destination, and the data were analyzed using regression and correlation. Additionally, analysis of variance (ANOVA) was applicable for the inference relationships between tourist characteristics and using WOM. The survey period was from June 2 to June 29, 2010.

Findings

Two findings have been concluded in this survey. First, WOM affects the decision of tourists for travelling to Isfahan. Second, nationality, gender, purpose of trip, and previous experience of travelling were associated with using WOM among prospective tourists.

Practical implications

Managers should develop complete understanding of WOM and try to stimulate WOM about destinations among tourists, because most tourists are influenced by information from informal sources.

Originality/value

The paper shows that customer‐oriented tourism programs improve the numbers of inbound tourists to a particular destination.

Details

Journal of Islamic Marketing, vol. 3 no. 1
Type: Research Article
ISSN: 1759-0833

Keywords

Article
Publication date: 12 August 2020

Behrooz Nazemi and Mohsen Rafiean

An accurate predictive model for forecasting urban housing price in Isfahan can be useful for sellers and owners to take more appropriate actions about housing supplying…

Abstract

Purpose

An accurate predictive model for forecasting urban housing price in Isfahan can be useful for sellers and owners to take more appropriate actions about housing supplying. Also, it can help urban housing planners and policymakers in managing of the housing market and preventing an urban housing crisis in Isfahan. The purpose of this paper is forecasting housing price in Isfahan city of Iran until 2022 using group method of data handling (GMDH).

Design/methodology/approach

This paper presents an accurate predictive model by applying the GMDH algorithm by using GMDH-Shell software for forecasting housing price in municipal boroughs of Isfahan city till the second half of 2022 based on creating time series and existing data. Alongside housing price, some other affecting factors have been also considered to control the forecasting process and make it more accurate. Furthermore, this research shows the housing price changes of boroughs on map using ArcMap.

Findings

Based on forecasting results, the housing price will increase at all boroughs of Isfahan till second half of the year 2022. Amongst them, Borough 15 will have the highest percentage of the price increasing (28.27%) to year 2022 and Borough 6 will have the lowest percentage of the price increasing (8.34%) to the year 2022. About ranking of the boroughs in terms of housing price, Borough number 6 and 3 will keep their current position at the top and Borough number 15 will stay at the bottom.

Research limitations/implications

In this research, just few factors have been selected alongside housing price to control the forecasting process owing to limitation of reliable data availability about affecting factors.

Originality/value

The most remarkable point of this paper is reaching to a mathematical formula that can accurately forecast housing price in Isfahan city which has been rarely investigated in former studies, especially in simplified form. The technique used in this paper to forecast housing price in Isfahan city of Iran can be useful for other cities too.

Details

International Journal of Housing Markets and Analysis, vol. 14 no. 3
Type: Research Article
ISSN: 1753-8270

Keywords

Article
Publication date: 6 September 2011

Ahmad Shabani, Fatemeh Naderikharaji and Mohammad Reza Abedi

The purpose of this paper is to study reading behavior in the digital environment based on demographic factors including faculty, degree and gender among higher education…

1723

Abstract

Purpose

The purpose of this paper is to study reading behavior in the digital environment based on demographic factors including faculty, degree and gender among higher education students of Isfahan University.

Design/methodology/approach

This study was survey descriptive using a researcher‐made questionnaire and data collection was accomplished using stratified random sampling method. The population of the study was the postgraduate students from seven faculties of Isfahan University. Different aspects of reading behavior were studied including the amount of reading of electronic resources, the style of reading electronic resources, the amount of annotating the electronic and print resources, the amount of printing out electronic documents for reading, and preference of reading medium.

Findings

The study showed that the amount of reading of electronic resources is highest in the students of technical and engineering subjects, while the amount of printing out of electronic documents is highest in the faculty of sciences. PhD students usually make use of scanning for reading electronic resources, whereas postgraduate students generally print out more electronic documents.

Practical implications

The findings of this study will help university authorities and digital libraries managers to provide better services to users and students.

Originality/value

With the advent of internet and computers, reading is not the same as in the past. Reading in the digital age has changed and this paper tries to give some insight about the reading behavior of students and their preferences and the differences based on faculty, degree and gender.

Details

Library Review, vol. 60 no. 8
Type: Research Article
ISSN: 0024-2535

Keywords

Article
Publication date: 20 October 2021

Neda Hassanpour, Ali Shaemi Barzoki, Mohammad Hossein Moshref Javadi and Ali Safari

This study aimed at developing and testing a model to evaluate employee performance in Isfahan municipality.

Abstract

Purpose

This study aimed at developing and testing a model to evaluate employee performance in Isfahan municipality.

Design/methodology/approach

A mixed-method design is applied in this study. To extract the model, a semi-structured interview based on the thematic analysis approach was employed. The qualitative data were obtained using a researcher-made questionnaire from a sample of 12 municipal experts selected based on purposive sampling. In the quantitative phase, the sample consisted of 76 managers and interim managers. The validity of the questionnaire was determined by the content validity index, while the structural validity was tested based on structural equation modeling using SmartPLS software. The reliability of the questionnaire was confirmed using Cronbach's alpha and composite reliability indices.

Findings

The factors obtained in the qualitative model included performance evaluation criteria, the desired time interval for performance evaluation, results announcement, performance evaluation approach, performance evaluation method and evaluator-related variables. There should have been an agreement between evaluators and those who were evaluated in all components of the model. In the quantitative section, performance evaluation criteria, evaluators, the evaluation method and time interval were confirmed with coefficients of 0.871, 0.815, 0.646 and 0.615, respectively.

Practical implications

The novelty of this study is that it uses a mixed-method research approach to extract a performance evaluation model that is specific to the Isfahan municipality.

Originality/value

The novelty of this study is that it uses a mixed-method research approach to extract a performance evaluation model that is specific to the Isfahan municipality.

Details

International Journal of Productivity and Performance Management, vol. 71 no. 6
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 27 July 2021

Majid Mohammad Shafiee, Pantea Foroudi and Reihaneh Alsadat Tabaeeian

This paper aims to investigate the impact of memorable destination experience and destination attractiveness on tourist-destination identification and destination love. It…

Abstract

Purpose

This paper aims to investigate the impact of memorable destination experience and destination attractiveness on tourist-destination identification and destination love. It also investigates the moderating role of gender.

Design/methodology/approach

Using the cluster sampling method, the study selected cities of a developing country with the most popular destinations. A questionnaire survey was used to collect data from a sample of foreign and domestic tourists. To test the research model, a covariance-based structural equation modelling approach was adopted.

Findings

According to the results, destination attractiveness and memorable experience had a positive effect on tourist-destination identification. Similarly, tourist-destination identification positively influenced destination love. In addition, destination love impacts the intention to revisit and word-of-mouth. Finally, the results indicate that gender moderates some of these relationships.

Originality/value

Understanding what items can create strong bonds between destination and tourist is of great importance. By providing a validated conceptual model that traces the relationship between memorable experience, destination attractiveness and tourist-destination identification through cognitive, affective and evaluative dimensions, this study attempts to answer prior calls for examination from the viewpoint of tourism scholars.

Details

International Journal of Tourism Cities, vol. 7 no. 3
Type: Research Article
ISSN: 2056-5607

Keywords

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