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This article explores the affective dimensions of academic librarians’ experiences during the forced pivot to emergency remote teaching because of the Covid-19 pandemic.
Abstract
Purpose
This article explores the affective dimensions of academic librarians’ experiences during the forced pivot to emergency remote teaching because of the Covid-19 pandemic.
Design/methodology/approach
Through semi-structured interviews with librarians at 18 university libraries in Ontario, Canada, the researcher prompted study participants to reflect on how their work and that of other librarians in their organization changed during the period of focus, including the main challenges and opportunities experienced for information literacy instruction.
Findings
This study finds evidence of stress and anxiety among academic librarians teaching during the Covid-19 pandemic, including lack of confidence and skills with eLearning and work-life balance challenges. At the same time, the data show strengths and successes fueled by resilience, collaboration and a growing culture of care, which in many cases, resulted in strong expressions of pride by interviewees on what was achieved during this global health crisis.
Originality/value
This study is one of few adopting a qualitative research methodology to explore the affective dimensions of academic librarians’ experience of information literacy instruction during the Covid-19 pandemic. Its implications are instructive for future pedagogical approaches and workplace culture among information literacy teams, including communication, collaboration, flexibility and leadership support.
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Khurram Shahzad and Shakeel Ahmad Khan
This study aims to investigate the current practices being implemented against the dissemination of fake online news, identify the relationship of new media literacy (NML) with…
Abstract
Purpose
This study aims to investigate the current practices being implemented against the dissemination of fake online news, identify the relationship of new media literacy (NML) with fake news epidemic control and find out the challenges in identifying valid sources of information.
Design/methodology/approach
To accomplish constructed objectives of this study, a systematic literature review (SLR) was conducted. The authors carried out the “Preferred Reporting Items for the Systematic Review and Meta-analysis” guidelines as a research methodology. The data were retrieved from ten world’s leading digital databases and online tools. A total of 25 key studies published in impact factor (IF) journals were included for systematic review vis-à-vis standard approaches.
Findings
This study revealed trending practices to control fake news consisted of critical information literacy, civic education, new thinking patterns, fact-checkers, automatic fake news detection tools, employment of ethical norms and deep learning via neural networks. Results of the synthesized studies revealed that media literacy, web literacy, digital literation, social media literacy skills and NML assisted acted as frontline soldiers in combating the fake news war. The findings of this research also exhibited different challenges to control fake news perils.
Research limitations/implications
This study provides pertinent theoretical contributions in the body of existing knowledge through the addition of valuable literature by conducting in-depth systematic review of 25 IF articles on a need-based topic.
Practical implications
This scholarly contribution is fruitful and practically productive for the policymakers belonging to different spectrums to effectively control web-based fake news epidemic.
Social implications
This intellectual piece is a benchmark to address fake news calamities to save the social system and to educate citizens from harms of false online stories on social networking websites.
Originality/value
This study vivifies new vistas via a reinvigorated outlook to address fake news perils embedded in dynamic, rigorous and heuristic strategies for redefining a predetermined set of social values.
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Haleema Saadia and Muhammad Asif Naveed
This research examined the effects of information literacy on lifelong learning, creativity, and work performance among journalists in Pakistan.
Abstract
Purpose
This research examined the effects of information literacy on lifelong learning, creativity, and work performance among journalists in Pakistan.
Design/methodology/approach
Survey research design was applied to conduct this research. The participants were recruited through a stratified convenient sampling process from the press clubs of four provinces (e.g. Punjab, Sindh, Khyber Pakhtunkhwa, and Baluchistan) and the federal capital Islamabad with the consent of relevant authorities for data collection. An online questionnaire was distributed among these journalists and a total of 1,089 responses were received. The data were analyzed by applying descriptive and inferential statistics in SPSS.
Findings
The results revealed that these journalists perceived themselves as information literate. The information literacy (IL) skills of journalists appeared to have a direct and positive effect on their lifelong learning, creativity, and work performance. In other words, the lifelong learning, creativity, and work performance of journalists increase as their levels of IL skills increase.
Practical implications
These results generated useful insights for academicians and organizations about the importance of IL in the workplace and its influence on organizational effectiveness and performance in gaining a sustainable competitive advantage. This knowledge might be crucial for media employers to initiate training programs for journalists to impart IL education.
Originality/value
This research would be a worthwhile contribution to the existing research on workplace IL, particularly in the context of journalists' workplace as no such comprehensive study using these variables appeared so far.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-06-2022-0345.
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Paula R. Dempsey, Glenda M. Insua, Annie R. Armstrong, Holly Joy Hudson, Kristyn Caragher and Mariah McGregor
This analysis of chat reference transcripts assesses differences in how librarians and graduate assistants (GAs) incorporate teaching strategies in responding to chat reference…
Abstract
Purpose
This analysis of chat reference transcripts assesses differences in how librarians and graduate assistants (GAs) incorporate teaching strategies in responding to chat reference inquiries in social sciences, health sciences, humanities, STEM and business/economics at a large, public R1 university in the United States.
Design/methodology/approach
Researchers with disciplinary assignments in five different subject domains conducted qualitative analysis of a purposive sample of 982 transcripts of chat interactions during four semesters in 2021 and 2022.
Findings
Some form of information literacy instruction (ILI) occurred in 58% of the transcripts, with slightly less teaching occurring in social sciences inquiries than in other subject areas. Of transcripts that included teaching strategies, search procedures predominated, followed by a mix of concepts and procedures, and the least with concepts only. Chat providers taught concepts specific to social sciences, health sciences and humanities, but not to STEM or business.
Research limitations/implications
The study compares transcripts at one institution; findings may be most applicable to large, research institutions that seek to incorporate ILI in online reference services.
Practical implications
Chat reference training should include best practices for ILI relevant to specific subject domains for providers without background in those disciplines and recommendations for referrals to subject specialists.
Originality/value
Existing ILI literature does not address the question of how chat providers teach concepts rooted in a specific subject domain or offer a comparison of teaching strategies employed in different disciplines, by librarians versus GAs or staff.
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Kristy Padron and Sarah M. Paige
Many librarians are asked questions about copyright and intellectual property. They may be expected to advise on copyright or provide copyright education as part of their duties…
Abstract
Purpose
Many librarians are asked questions about copyright and intellectual property. They may be expected to advise on copyright or provide copyright education as part of their duties. Others may be “voluntold” to take on copyright, which may come as an unexpected addition to their workload. This case study provides suggestions for librarians to increase their copyright knowledge and create copyright education programs.
Design/methodology/approach
This case study showcases two copyright education programs created by a librarian in a college and another in a university. The librarians collaborated to learn more about the state of copyright education within academic libraries and explore their commonalities and differences. This case study introduces two copyright education programs and summarizes the state of copyright education within library and information science (LIS) and academic libraries.
Findings
The following themes within the two copyright education programs were identified through a case study: the complexity of copyright, the engagement (or lack thereof) across a college or university, the necessity of including copyright in information literacy instruction and the calls for professional development with copyright.
Research limitations/implications
This case study covers two differing institutions so its conclusions may not be applicable to all libraries or educational settings.
Practical implications
Many individuals who are in disciplines or occupations that regularly work with copyright may generate ideas for creating and providing continuing education within their organizations.
Originality/value
Library or education professionals can use the case study’s conclusions to inform and support their ongoing work with teaching and learning about copyright and intellectual property. By doing so, they can better support their students, faculty and institutions.
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This paper engages multidisciplinary perspectives on truth, authority, expertise and belief to unpack and better understand the underlying epistemology and implications of the…
Abstract
Purpose
This paper engages multidisciplinary perspectives on truth, authority, expertise and belief to unpack and better understand the underlying epistemology and implications of the ACRL Frame “authority is constructed and contextual.”
Design/methodology/approach
Following an overview of the issues confronting us in a “post-truth world,” the paper reviews critiques of the ACRL Frame “authority is constructed and contextual” and examines the related concepts of truth, authority, expertise and belief from multidisciplinary perspectives.
Findings
While the Frame acknowledges the limitations and biases of current scholarly publishing and implicitly supports social justice, it runs the danger of promoting relativism and is ambiguous regarding the relationships between expertise and authority. The critical concepts of truth and belief are conspicuously absent. Engaging a critical discussion and understanding of these concepts is a valuable contribution to information literacy.
Originality/value
This paper offers an important and accessible analysis of the frame “authority is constructed and contextual” and its underlying concepts. It moves beyond the library literature to include multidisciplinary perspectives and will require the engagement of the wider library community to promote discussion of the underlying epistemology and links between the construction of authority and truth, expertise and belief. In particular, the discussion of the construction of belief and the difference between judgments of fact and judgments of value offers important additions to the library literature.
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LiLi Li and Kay Coates
This study aims to explore the capabilities, limitations and potential of ChatGPT applicable to online reference services in academic libraries.
Abstract
Purpose
This study aims to explore the capabilities, limitations and potential of ChatGPT applicable to online reference services in academic libraries.
Design/methodology/approach
This study used the method of qualitative content analytics to assess the general capabilities of ChatGPT applicable in academic libraries. Two experienced academic librarians had face-to-face interactions with ChatGPT by asking ten most common questions often asked by faculty and students at the Georgia Southern University Libraries (https://library.georgiasouthern.edu/). To examine the ChatGPT’s applicability and capability, they also compared the ChatGPT with a popular online chat reference tool called LibChat, which is now widely used in academic libraries in 91 countries worldwide.
Findings
It was found that as an artificial intelligence (AI)-powered real-time chatbot ChatGPT could effectively provide faculty and students with general guidance on locating the needed information resources and services in academic libraries, though its responses might not be accurate or truthful all the time. Embedded into the LibAnswers system of the Springshare’s products (www.springshare.com/libanswers/), LibChat serves as a real-time online chat tool used by academic libraries for reference services, but it is only available during the regular librarians' duty hours. This technical limitation does not meet the dynamic needs of faculty, students, staff, and local community users. Only well-optimized AI-driven chat products like ChatGPT could provide 24/7 online services to support uninterrupted academic library services in the future.
Research limitations/implications
This study only examined the general capability and potential of ChatGPT3.5 in specific subject areas. Additional studies are needed to further explore how the latest capabilities of ChatGPT4.0 or newer version, such as its text-to-image, text-to-speech, text-to-text, text-to-video and Web search, could impact future reference services of academic libraries. ChatGPT’s primary optimization and upgrades in the future may also change and impact this study's findings. The comparison between ChatGPT and LibChat presents a significant breakthrough of the generative AI technology in academic libraries. This comparative study encourages more academic experts, faculty, librarians and scholars to track the advance of generative AI applications, including ChatGPT, adopted in academic learning environments. In addition, the ChatGPT's complete capability and potential enhanced and integrated in the future may go beyond what this study evaluated.
Originality/value
This study examined the strengths and weaknesses of ChatGPT applicable to reference services of academic libraries. Through a comparison between ChatGPT and LibChat, this study suggests that optimized AI online chatbots still have a long way to go to meet the dynamic needs of faculty and students in the ever-changing academic learning environments. To contribute to the existing research literature focusing on the rise of generative AI tools such as ChatGPT, this study provides a valuable reference for the applicability of generative AI applications in academic libraries to promote more library creation and innovation in the coming years of the 21st century.
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Fredrick Otike, Ágnes Hajdu Barát and Péter Kiszl
The advancement of technology has brought much uncertainty in the access and utilization of information resources in academic libraries. This research sought to determine the…
Abstract
Purpose
The advancement of technology has brought much uncertainty in the access and utilization of information resources in academic libraries. This research sought to determine the extent to which academic libraries in Kenya engage in innovation and use innovative strategies. In addition, this study aims to identify the specific innovation practices and strategies used by these libraries to ensure they effectively address users’ information needs and remain relevant within the Kenyan context.
Design/methodology/approach
This study adopted a qualitative research design. Data was collected using face-to-face interviews that targeted key personnel in the academic library system, including the university librarian, the circulation librarian and the digital/systems librarian. In total, 21 respondents were interviewed in this study. Additional data was gathered by examining primary documents such as academic library policies, university websites and library brochures, among other sources. The study used purposive sampling techniques to select the population sample and the theoretical saturation to determine the sample size.
Findings
The study revealed a pressing need for change in the academic library landscape in Kenya. It established that the concept of innovation and innovation strategies is still new in academic libraries in Kenya, and libraries are still confined to traditional and routine duties. There is a lack of appropriate strategies for enhancing innovation practices/strategies in academic libraries. The paper, therefore, strongly recommends the reorganization of academic libraries in Kenya.
Originality/value
To the best of the authors’ knowledge, this research is the first to analyze innovation strategies and practices in academic libraries in Kenya. This study sheds light on the puzzles facing most academic libraries in Kenya regarding innovation and innovation strategies. It introduces the importance of academic libraries to embrace innovation as a strategy to avoid disruptive innovation.
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Shamim Aktar Munshi, Souvik Koner and Sayantoni Barsha
The present study discusses the future of academic librarianship, emphasizing the essential aspects of embedded librarianship practice and implementation. In addition, it also…
Abstract
Purpose
The present study discusses the future of academic librarianship, emphasizing the essential aspects of embedded librarianship practice and implementation. In addition, it also explores the changing role of academic librarians, addressing challenges and opportunities in various contexts and highlighting the significance of embedded librarianship practice.
Design/methodology/approach
The study employs a literature review to understand the significance of embedded librarianship and its implementation in academic libraries. The researchers searched a range of electronic data sources, including Emerald Insight, Taylor and Francis, Science Direct, Web of Science, EBSCOhost, Scopus, Information Science and Technology Abstracts (LISTA), Library and Information Science Abstracts (LISA), etc. Moreover, only peer-reviewed articles were considered for the review.
Findings
The study identified five major competencies, i.e. communication and interpersonal skills, teaching, research, collaboration and coordination and technological expertise, that are essential for implementing embedded librarianship in the academic library. However, in developing countries, there are various challenges faced by academic librarians such as inadequate ICT infrastructure, resource accessibility, cooperations, cultural diversity and a lack of financial support from the authority were major barriers to the successful implementation of embedded librarianship.
Practical implications
The study findings are of considerable value to academic librarians, providing them with the opportunity to assess and evaluate their competencies and acquire the essential skills for implementing embedded librarianship. Further, the study also recommended some practical implications of embedded librarianship practices in the academic environment.
Originality/value
The findings and insights from this investigation provide a valuable perspective on the future of academic librarianship, shedding light on the critical role that embedded librarianship plays in shaping its direction.
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This study aims to explore information-seeking anxiety (ISA) among undergraduate, postgraduate and PhD students at Dr Babasaheb Sawant Konkan Krishi Vidyapeeth, located in Dapoli…
Abstract
Purpose
This study aims to explore information-seeking anxiety (ISA) among undergraduate, postgraduate and PhD students at Dr Babasaheb Sawant Konkan Krishi Vidyapeeth, located in Dapoli, Distt. Ratnagiri, Maharashtra. The research focuses on evaluating the intensity of ISA, understanding its underlying causes and identifying potential strategies to reduce its effects, particularly within the context of an agricultural university.
Design/methodology/approach
This research intends to examine Information seeking anxiety (ISA) among undergraduate, postgraduate and PhD students at Dr Babasaheb Sawant Konkan Krishi Vidyapeeth located in Dapoli District, Ratnagiri, Maharashtra. This research intends to examine and investigate the intensity of ISA among students at an agriculture university, its root causes and possible methods to reduce its effects. The research adopts quantitative surveys with qualitative secondary sources to achieve a comprehensive understanding of ISA among students. A standardized scale was used as the primary data collection tool to assess participants’ levels of ISA. A total of 122 students participated in the study, completing the survey and providing valuable data for analysis.
Findings
The findings reveal a range of ISA levels among students, indicating the presence of varied information skills and abilities. This underscores the need for well-structured information literacy programs tailored to address these disparities. A significant gender-based difference in ISA was observed, with female students exhibiting lower anxiety levels in relation to “integrated elements 3” at a significance level of .05 (t = 1.327). Interestingly, the study found that the students' rural or urban backgrounds did not significantly impact their ISA levels. Additionally, various integrated elements within the information seeking anxiety scale were found to be interconnected, contributing to the overall anxiety experienced by students.
Research limitations/implications
The study highlights the importance of designing and implementing targeted interventions to address ISA in academic settings. These findings suggest that tailored information literacy programs could be effective in reducing ISA among students. Future research could build on these results by examining ISA across different disciplines and institutions, thereby contributing to the development of broader, more generalized strategies for mitigating ISA in diverse educational contexts. Individuals may not accurately recall or report their anxiety levels, potentially affecting the study’s findings. This study’s findings may not be generalizable to all agriculture university users due to factors such as the specific university setting, student demographics and agricultural disciplines represented.
Practical implications
This study provides actionable insights for academic institutions, particularly agricultural universities, in developing targeted information literacy programs. These programs can be designed to address varying levels of ISA among students, enhancing their ability to effectively seek and use information. Additionally, understanding the gender differences in ISA can guide the creation of more inclusive resources and support systems, ultimately improving the overall academic experience and reducing anxiety-related barriers to learning.
Social implications
The research highlights the broader societal impact of ISA, particularly how it can affect students’ academic success and overall well-being. By addressing ISA through tailored interventions, institutions can contribute to reducing educational inequalities, especially in rural and underrepresented communities. This can foster a more equitable learning environment where all students, regardless of their background, have the opportunity to thrive academically and socially.
Originality/value
This study contributes to the relatively underexplored area of ISA within the context of agricultural universities. By combining quantitative and qualitative approaches, the research offers a comprehensive understanding of ISA, its causes and potential solutions. The findings provide new insights into how gender and integrated elements of ISA influence anxiety levels, offering valuable contributions to the field of library and information science, particularly in specialized educational settings like agricultural universities.
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