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The purpose of this paper is to develop a model to harness occupancy sensing in a commercial hot-desking environment. Hot-desking is a method of office resource management designed to reduce the real estate costs of professional practices. However, the shortcoming is often in the suitability and appropriateness of allocated work environments. The Internet of Things could produce new data sets in the office at a resolution, speed and validity of which that they could be factored into desk-allocation, distributing seats based on appropriate noise levels, stay length, equipment requirements, previous presence and proximity to others working on the same project, among many others.

The study utilises primary data from a commercial office environment in Central London (numerical building system data and semi-structured interviews) to feed a discrete events simulator. To test the hypothesis, the authors look at the potential for intelligent hot-desking to use “work type” data to improve the distribution of individuals in the office, increasing productivity through the creation of positive “work type environments” – where those working on specific tasks perform better when grouped with others doing the same task. The simulation runs for a typical work day, and the authors compare the intelligent hot-desking arrangement to a base case.

The study shows that sensor data can be used for desk allocation in a hot-desking environment utilising activity-based working, with results that outweigh the costs of occupancy detection. The authors are not only able to optimise desk utilisation based on quality occupancy data but also demonstrate how overall productivity increases as individuals are allocated desks of their preference as much as possible among other enabling optimisations that can be applied. Moreover, the authors explore how an increase in occupancy data collection in the private sector could have key advantages for the business as an organization and the city as a whole.

The research explores only one possible incarnation of intelligent hot-desking, and the authors presume that all data have already been collected, and while not insurmountable, they do not discuss the technical or cultural difficulties to this end. Furthermore, final examination of the productivity benefit – because of the difficulty in defining and measuring the concept – is exploratory rather than definitive. This research suggests that not only human-centric smart building research should be prioritised over energy or space-based themes but also large-scale private sector collection of occupancy data may be imminent, and its potential should be examined.

Findings strongly suggest that the hot-desking may cost more in lost productivity than it gains in reduced rental costs and as such many commercial offices should revaluate the transition, particularly with a view to facilitate intelligent hot-desking. Companies should begin to think strategically about the wider benefits of collecting occupancy data across their real estate portfolio, rather than reviewing use cases in silos. Finally, cities should consider scenarios of widespread collection of occupancy data in the private sector, examining the value these data have to city systems such as transport, and how the city might procure it for these ends.

This paper raises positive and negative social concerns. The value in occupancy data suggested herein, bringing with it the implication it should be collected en mass, has a noted concern that this brings privacy concerns. As such, policy and regulation should heed that current standards should be reviewed to ensure they are sufficient to protect those in offices from being unfairly discriminated, spied or exploited through occupancy data. However, the improved use of occupancy data improving workplaces could indeed make them more enjoyable places to work, and have the potential to become a staple in company’s corporate social responsibility policies.

This paper fulfils an identified need for better understanding the specific uses of occupancy data in the smart building mantra. Several sources suggest the current research focus on energy and rental costs is misguided when the holistic cost of an office is considered, and concepts related to staff – although less understood – may have an order of magnitude bigger impact. This research supports this hypothesis through the example of intelligent hot-desking. The value of this paper lies in redirecting industry and research towards the considering occupancy data in smart building uses cases including – but not limited to– intelligent hot-desking.

The purpose of this paper is to provide a sociological analysis of emergent sociospatial structures in a hot‐desking office environment, where space is used exchangeably. It considers hot‐desking as part of broader societal shifts in the ownership of space.

This analysis is based on an ethnographically‐oriented investigation, in which data collection methods used were participant‐observation and interviewing. The analysis uses Lefebvre's conceptualisation of the social production of space and draws on the urban sociology literature.

The analysis first indicates that, in hot‐desking environments, there may be an emergent social structure distinguishing employees who settle in one place, and others who have to move constantly. Second, the practice of movement itself generates additional work and a sense of marginalisation for hot‐deskers.

The paper does not provide a generalisable theory, but suggests that loss of everyday ownership of the workspace gives rise to particular practical and social tensions and shifts hot‐deskers' identification with the organisation.

Official requirements for mobility may result in a new social structure distinguishing settlers and hot‐deskers, rather than mobility being spread evenly.

The paper contributes to the literature on organisational spatiality by focusing on the spatial practices entailed in hot‐desking, and by contextualising hot‐desking within the wider spatial configuration of capitalism, in which space is used exchangeability in order to realise greater economic returns. Rather than using the popular “nomadic” metaphor to understand the experience of mobility at work, it uses a metaphor of vagrancy to highlight consequences of the loss of ownership of space.

Looks at the varying, modern uses of so‐called “Hot Desks” – workstations with multi‐use and multi‐user facilities. Discusses some case histories from around the world and shows that in modern‐day work areas this concept is already being put into varied, successful use.

For many organizations, the cost of accommodation is a major proportion of their total costs. When you add to the basic cost of providing the space (rent and rates or building purchase costs), all the other costs associated with providing space (heating, lighting, fittings, furniture, services, etc.), making space available for any service or anyone can be seen as not insignificant.

This study aims to examine the key components to facilitate flexible work arrangement (FWA) and the issues and challenges arisen in preparing the workplace for FWA during Covid-19, and to recommend better approach of FWA implementation in workplace.

This study adopted extensive literature review and case studies approach using interviews and observations to determine the key components to facilitate FWA and the issues and challenges arisen in preparing the workplace for FWA during Covid-19, and to recommend better approach of FWA implementation in workplace. Three offices that owning FWA experience during Covid-19 and featuring flexible workspace concepts, elements and layouts in Klang Valley, Malaysia were chosen as case studies.

Findings have suggested that there are four components required to form flexible workspace for FWA adoption, such as open plan workspace design, task-oriented space, hot desking policy and IT infrastructure. Interestingly, the interview findings do not support the idea that the flexible furniture can facilitate FWA; instead, they believe that versatile, acoustical and aesthetical furniture may be installed when necessary. Among the issues and challenges faced were rearranging and designing open office plan layout, hot desk relocation and reconfiguration of spaces where people may congregate. Lastly, this research recommends that innovative planning software and tools, smart technology and apps, modern IT technology and infrastructure, and digital apps can be introduced to the workplace to help FM manage and monitor the facilities operations, workplace situations and occupancy rates.

Since the outbreak of Covid-19, FWA such as “Work From Home” and remote working have become the mainstream in the workplace, affecting how the workplace looks and feels as flexible working is fundamentally related to the flexible workspace. From Facilities Management (FM) perspective, FWA is the biggest consequence of Covid-19, but it also presents opportunities and certain challenges to incorporate a new office environment and employees’ needs in terms of FWA into the corporate culture.

Technological innovations and continuing IT developments, together with the now widespread use of innovative space planning techniques, such as hot‐desking have been hailed as the remedy for the demand for a more intensive and efficient use of space in offices. Although most organisations have attempted to simultaneously provide for human needs and requirements, most, if not all have fallen short. This paper aims to investigate whether an optimum balance can be struck between commercial requirements of flexibility, in terms of office design, while at the same time ensuring that the human needs of privacy, identity, status and personal control are not compromised.

The paper considers current thought and provides a literature review in the area. The paper aims to establish that new work methods can have a potentially negative effect on employee performance in companies as the implementation of new ways of working does not always take into account the importance of employee satisfaction and empowerment. New work methods and innovative space planning techniques are compared and contrasted to case study observations at the offices of Drivers Jonas LLP, Chartered Surveyors, in Manchester.

Innovative space planning concepts and recent technological innovations are examined including how they impact on the employee, in terms of behaviour and work satisfaction. A case study identifies how the unique culture of openness and sharing that is present at Drivers Jonas LLP can successfully integrate human requirements with physical requirements so that optimal employee performance and satisfaction is achieved.

The paper establishes that the culture of an organisation is the most important element in determining whether a workforce can own their own space in a space sharing environment. In terms of increasing workplace satisfaction which is directly linked to “better business performance”, the paper will identify that all innovative space planning techniques and methods will fall at the first hurdle, if an organisation does not have the right culture to support its ideas.

Flexible working practices are now firmly established in many organisations. Cottaging, hot desking and hotelling using the technology of the 1990s can free up office space, benefit the environment and provide the flexibility demanded by workers today. Analysing and planning are the keys to providing the necessary facilities management support to ensure that flexible working is the most effective way for staff to operate and makes best use of available space. It is not a matter of replacing one rigid system with another but of testing non‐traditional ways of working that may or may not prove more efficient. For facilities managers a working knowledge of front office procedures becomes just as important as their expertise in the back office environment.

This purpose of this paper is to present the research findings of a Post‐Occupancy Evaluation of new ways of working in the Faculty of Architecture of the Delft University of Technology and the lessons that can be learned from this particular case in connection with research findings from similar cases.

The paper is based on an internet survey among 266 daily users, additional interviews with decision makers and other participants involved in the implementation process, analyses of documents and personal observations.

The new office plan scores highly on possibilities of meeting other people. Work spaces are considered to be functional, but employees also reported a lack of spaces suited for confidential (telephone) conversations and insufficient visual and auditory privacy. Employees are unable to control sufficiently the climate of their direct work environment and the way the environment looks. Security of the workplaces is rated below average. People want more rooms equipped with doors, and doors that can be locked. Another important complaint was lack of personal and collective filing and storage possibilities.

The paper focuses on office space; because of limited time and budget restrictions educational space was not included in this building‐in‐use study. There was no opportunity to conduct a zero measurement ex ante. Long‐term effects on use and experience are not known yet, nor the effects of improvements that are being implemented this year.

The results can be used to support decision makers in implementing new office concepts in general and in particular in an academic setting, ex post or ex ante.

Much has been written about new ways of working, but research on this topic in academic settings is scarce.

The purpose of this paper is to analyse the drivers that allow for enhanced personal productivity of knowledge-based workers in Central London focusing on the physical and social environment as well as worker’s individual preferences.

A closed-ended questionnaire was sent to employees of eight professional companies (Consultancy, Financial and Media Services) based in Central London. Of the 500 questionnaires sent, 213 were successfully completed and returned, representing a response rate of 42.6 per cent.

The findings from this trial study show that comfort, convenience, IT connectivity, good design and working to a specific time scale were strong drivers of personal productivity. Knowledge workers prefer a flexible range of office settings that enable both a stimulating open and connected work environment, knowledge sharing, collaboration, as well as quiet concentration locations, free of distractions and noise. It was also found that moves of knowledge workers into open-plan office space (and especially fee earners) is normally met with initial resistance. However, there is normally greater acceptance of open space after experiencing an actual move into open-plan, with benefits improving teamwork and communication being highlighted. The research also stresses that office design considerations need to be closer aligned with knowledge worker’s overall well-being and individual psychological needs.

Limited to Central London offices and self-assessed evaluation of productivity drivers within the knowledge worker’s office environment.

Corporate real estate managers and office occupiers, designers and facilities managers can use the findings as part of their workplace strategy by providing a range of flexible workplaces that allow the knowledge worker a place for greater personal productivity through the provision of a well-designed collaborative office environment alongside private and quiet working spaces. Developers and landlords should also be aware of these requirements when taking their decisions.

This paper focuses specifically on the high-productivity knowledge-based work environment, demonstrating that there is a need to consider the collaborative physical and social environment and the individual preferences of knowledge workers to ensure enhanced personal productivity and well-being within the office. This can be achieved through the provision of a well-designed office space that allows for open, connected and comfortable work environments, as well as opportunities to use dedicated concentration spaces that are free of distraction. It was also shown that hot-desking was unanimously disliked by knowledge workers.

The purpose of this paper is to share the insights gained by a recent research and consultancy work performed by the authors accompanying an organization in workplace change management. The inception of the new ways of working may lead a company to rethink the office space toward downsizing, with the main objectives to shrink occupancy costs and enhance workers’ productivity. The shift to a new office building and a smart working model needs to be well managed and verified ex-post. The application of a post-occupancy study can help fine-tune real and perceived quality with the enhancement of both space and people’s performance.

The experience is presented as a case study. Data have been collected through the triangulation of different methodologies, both quantitative and qualitative. Walk-throughs, observations, questionnaires, interviews and focus groups have been conducted. Interpolation and interpretation of all the information obtained led to a critical synthesis that this paper aims at disclosing.

Inter-disciplinary collaboration between corporate real estate, facilities management and human resources departments, with employees’ involvement, has been fundamental for gaining useful insights.

It is necessary to extend the sample to obtain information at an epidemiological level.

The research can be considered one of the few Italian contributions to the field of post-occupancy studies. Moreover, it can give new indications about the evolution of workplace features in an Italian context.