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The new post-pandemic normal reveals challenging features of living through a crisis, including a heightened sense of fear and the awareness of one’s limitations. Some of the challenges have been identified as relating to shifts in employer–employee interfaces or doctor–patient interactions; to increased effort to embrace rapid digitalisation while maintaining interpersonal relations; and to increased pressure to adapt flexibly to financial and structural changes. These are embedded in a greater (and mostly positive) consciousness of human and organisational interconnectedness.

This chapter looks at the parallel experiences of business and health systems as they endeavour to thrive during and beyond a pandemic. The authors recognise the intricate relationship between businesses and health as they feed each other’s overall growth directly or indirectly. Businesses create wealth through a healthy regard for the well-being of their stakeholders while healthcare systems are affected by their own business structures. In both cases, responsible leadership and fairness help to avoid an unhealthy prioritisation of profit.

This chapter reflects on the various routes businesses and health care can take to preserve fairness through ethical leadership. The authors focus on six stakeholders (employee, customer, shareholder, society or community, environment, and creditors) who need to be appropriately cared for and prioritised. The authors consider how promoting human competencies can affect skill acquisition, emotional intelligence, spiritual, and moral growth in both spaces. At the core of our discussion is the concept of self-leadership, which boosts the organisational leadership that in turn determines the kind of future we will have in the new normal.

A Novartis social business in India completely separated the activities of its social and business units—the former engaging in raising the health awareness of villagers and encouraging them to visit free health camps, while the latter developed affordable medicine delivered directly to village pharmacies. Connections between these units were made through open and fluid market-type mechanisms, and by appealing to the needs and interests of villagers with incentives. This synchronized business model was developed partly because Novartis believed in villagers' self-initiated behavior for health improvements, which made it not interfere into marginalized institutions, and more significantly because it used its internalized control and coordination systems with clear goals of social contribution in operating the business unit. Consequently, Novartis achieved economies of scale, business sustainability, and social contribution.

The aim of this paper is to present the literature which identifies the characteristics of small enterprises and outlines the opportunities to utilise them in working with small businesses to prevent and reduce exposures to hazardous substances.

A search of a variety of data sources, including Medline, PubMed, Web of Science, Google Scholar, was conducted which combined the keyword search terms “small business”, “small enterprise”, “management”, “health and safety management”, “hazardous substances”, “hazardous chemicals”, “management of hazardous substances”. High quality studies were selected and combined with studies known to the authors.

A strong body of evidence exists which shows that the management of OSH in small enterprises has been extensively reviewed and the most recurring theme is the identification of problems and challenges. A growing body of literature also confirms that models for chemical risk management and social responsibility issues can play a key role in managing hazardous chemical exposures in small enterprises. Furthermore, studies have shown that there are certain characteristics of small business that potentially provide positive opportunities for the implementation of preventive interventions.

The paper identifies these characteristics and features and suggests these can be effectively utilised in the design and development of interventions to prevent and reduce exposures to hazardous substances in small enterprises. Few interventions, however, have been developed utilising these positive characteristics.

Workplace well-being is key to improving health and therefore productivity. Although the Chinese population and their influence on business in the UK are growing rapidly, little is known about the attitudes of Chinese employers and employees towards workplace well-being. The paper aims to discuss this issue.

The authors conducted a qualitative study to explore the views of Chinese employees and employers in London and interviewed occupational health and workplace well-being experts.

Employers’ understanding of workplace well-being was limited, their approach was reactive rather than proactive. Contextual factors hampered most efforts towards workplace well-being. Employees reported that working conditions were generally poor with likely implications for employees’ physical and mental health. Generational and migratory changes further complicate the scenario but potentially usher in positive change.

This study was conducted in a London area with a high density of Chinese businesses. The study nevertheless covered only a limited selection of business sectors. Caution may therefore be necessary in assuming the transferability of these findings to other parts of the UK.

Chinese businesses are agreeable to being informed about and considering the business case for workplace well-being. Chinese workers need better working conditions, easier access to health services preferably delivered through Chinese-based networks of community and business associations which are trusted by both employers and employees.

This study offers novel evidence on the attitude of Chinese employers and employees towards workplace well-being by comparing views from both groups. Chinese people face considerable health and mental health problems through their work environment, in contrast with conclusions from the Health Survey for England and Labour Force Survey.

The purpose of this study is to understand how Amazon’s threat may impact the Pharmacy Industry as a whole and whether traditional drugstore chains such as consumer value stores (CVS) Pharmacy will need to re-think their business strategy, especially in the digital space, to account for potential disruption.

This is a hypothetical case study used as a teaching exercise to guide the learner through a decision-making process. The case starts by presenting a disruption in the retail pharmacy business that the main character must navigate by using real-world data and insights, provided in the case, to formulate a recommendation.

In an extremely competitive and consolidated pharmacy market, Amazon has the potential to change the business entirely. CVS Health will potentially face strong headwinds from Amazon’s PillPack and a downward trend in prescription sales. Regardless of the new competition, CVS Health continues to be innovative in the space. Instead of being a one-trick pony, CVS has encompassed the mentality of becoming a one-stop-shop by expanding into areas such as specialty pharmacy, health clinics, pharmacy benefits management and innovative digital capabilities.

This paper provides the reader with existing and known information about the evolving retail pharmacy business and allows the reader to interpret the new information to make their own decision on how a digital business strategy team can account for potential disruption.

This paper aims to provide critical insight into the impact of locally embedded, community business-related approaches internationally to health and social care on users’ outcomes, in particular exploring their effectiveness in delivering outcomes for users.

The study used a robust systematic review methodology. It carefully identifies relevant studies that have been conducted on the impact of community business-related approaches, rigorously evaluates how well these studies have been carried out and combines the results from these studies to address that particular topic.

Health and social care-related community businesses deliver on a range of health and well-being outcomes and impacts positively on local residents’ satisfaction with their community/local area. Existing research into community businesses uses mostly qualitative methods, but a few studies have also used quantitative survey and mixed methods and demonstrate the challenges of conducting methodologically rigorous real-world research within local community settings.

The review was limited to papers published in English language and may have missed relevant studies published in other languages which could have influenced the overall findings. Only one reviewer screened the titles and abstracts of the identified papers. Having multiple reviewers would have strengthened the validity of the screening process.

Community businesses offer a positive contribution to health and well-being, and highlight the significance of engaging local communities in promoting health, reducing health inequalities and addressing the wider determinants of health. This paper provides a baseline of evidence about community business’ broad impacts on health and well-being to help inform new and emerging evidence

This paper aims to introduce the goal-oriented requirements extraction approach (GOREA). It is an elicitation approach that uses, specifically, healthcare business goals to derive the requirements of e-health system to be developed.

GOREA consists of two major phases: (1) modelling e-health business requirements phase and (2) modelling e-health information technology (IT) and systems requirements phase. The modelling e-health business requirements phase is divided into two main stages: (1) model e-health business strategy stage and (2) model e-health business environment stage. The modelling e-health IT and systems requirements phase illustrates the process of obtaining requirements of e-health system from the organizational goals that are determined in the previous phase. It consists of four main steps that deal with business goals of e-health system: (1) modelling e-health business process (BP) step; (2) modelling e-health business goals step; (3) analysing e-health business goals step; and (4) eliciting e-health system requirements step. A case study based on the basic operations and services in hospital emergency unit for checking patient against COVID-19 virus and taking its diagnostic testing has been set and used to examine the validity of the proposed approach by achieving the conformance of the developed system to the business goals.

The results indicate that (1) the proposed GOREA has a positive influence on the system implementation according to e-health business expectations; and (2) it can successfully fulfil the need of e-health business in order to save the citizens life by checking them against COVID-19 virus.

The proposed approach has some limitations. For example, it is only validated using one e-health business goal and thus it has to be authenticated with different e-health business goals in order to address different e-health problems.

Many e-health projects and innovations are not established based on robust system requirements engineering phase. In order to ensure the success delivery of e-health services, all characteristics of e-health systems and applications must be understood in terms of technological perspectives as well as the all system requirements.

A healthy and vital workforce is an asset to any organization. Workplace health management and health promotion are therefore increasingly relevant for organizations. This paper aims to identify the organizational benefits companies strive for, and analyzes the ways companies use and manage data in order to monitor, evaluate and improve the achievement of organizational benefits through workplace health management.

A case study was carried out in four frontrunner organizations in health management in The Netherlands. The benefits the companies strived for were systematically investigated, as were the ways in which the companies used and managed their relevant data.

The organizations had many data that were potentially useful for managing and evaluating the realization of the intended health and business benefits. However, these data were only available and usable in a fragmented manner. As a result, the business impact of health interventions was neither properly evaluated nor consistently managed.

The research was limited to four frontrunner companies in The Netherlands. The results presented are predominantly qualitative.

Suggestions for improving the management of organizational benefits from workplace health interventions are given here; they were formulated though an iterative process with the companies involved.

Research on the combination of health and business benefits of workplace health management has been rather limited thus far. The present paper provides a complete picture of the benefits strived for by four Dutch frontrunner organizations, as well as the data available to them, which are or could be used for guiding and improving workplace health management.

This study aims to find, analyse and synthesise the body of literature on how different health-care businesses form business-to-business (B2B) alliances. By doing so, this study seeks to identify visible research gaps to suggest future research questions and develop a conceptual framework to set a future research agenda.

The study uses the time-tested systematic literature review method to identify 57 studies that have addressed B2B relationships in the health-care industry. Thereafter, a qualitative analysis is performed to delineate the research profile and synthesise the key themes examined in the selected studies.

The qualitative analysis uncovers two key thematic foci: types and purposes of B2B relationships and pertinent issues in continued B2B relationships. Within these themes, the authors highlight different types of firms and their reasons for engaging in B2B relationships. The authors also summarise various issues that these firms deal with in such relationships. Finally, the authors highlight the limitations in the existing research and suggest future research questions to address them. The findings are summarised in a conceptual framework.

Although several reviews exist that evaluate the state-of-the-art research on B2B relationships, very few have examined the same in the context of health care. This review adds value to the research by providing a comprehensive overview of the existing findings in the area to encourage future research through a conceptual framework.